3 times I ask for sugar in hot coffee. Three times it taste like dish water. How hard can it be. Use the spoon

First and foremost this location is very unprofessional, I was there for roughly 20 minutes and in that span a lady in blue flashed out infront of everyone. She repeatedly used foul language infront of customers and was not polite in any way to her coeworkers. On top of that the food was disgraceful. The lady in blue stated "I dont get paid enough for this sh*t" as she cooks my food...you guys should rearrange your hiring selection and actually get people who enjoy their jobs. Unacceptable. -Mike @MikeBroward@gmail.com read more

My debit card was used for fraudulent charges from this location. I replaced the card with a new one, went back and only used the card one time at this same location and had fraudulent charges AGAIN after complaining about a drink I ordered with no ice. read more

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Donut judge me for loving these cakey, dense circles of sweetness! Yes, I know there's a debate out there: cakey vs. yeasty but I'm team cakey all the way! I love the plain old fashioned donuts the best, but the chocolate glazed run a close second! I love the convenience of the drive thru on my way to work and enjoy grabbing a dozen or so for the office! And if I just want a pop of sugar to make it thru the day, I'll get a few donut holes!! For a quick breakfast, the egg wraps are on time! I typically order two (they are small) for a shot of protein that keeps me full of energy all morning! Everybody knows about their delicious beverages! The coffee is fresh, the hot chocolate is heart warming and the tea is tangy!! They offered other tasty treats too in the way of muffins, fritters, pastries, etc. Price point is fair, the inside eatery is bright, clean and cheerful, and the service is fast and friendly! Drive into Dunkin' for a hole lot of yumminess! read more

Always great coffee and donuts. The cashier was very friendly and we had a big group with us after doing the ParkRun at Deep Run Park. What a great place to meet after a run!! read more

I went there today and ordered an iced small matcha latte. They filled it completely with ice and I only got about four sips of actual drink. 4 sips for 5 dollars. When I asked them if they meant to completely fill it with ice I expected them to offer to put more of the actual drink, but they replied that it's an iced drink and that's what they normally do!! read more

Dunkin' - Iced Matcha Latte - Donuts Near Me - Richmond, Virginia

Hands-down, this is the best Dunkin' location I have been to. The staff is super friendly and definitely goes the extra mile for each and every customer. Tyrone is such an asset to the franchise as he is super personable and professional. Fallyn is amazing as well. She's amazing at her craft and I'd recommend anyone who goes to this location should ask her what's good on the menu. Her recommendation will not disappoint. read more

There was a fly landing on the donuts. When I mentioned it the young girl said we only have 2 flys. One is enough!!

Even though this Dunkin is the closest to my house, I'm done. How is it that literally every single employee seems to have a massive chip on their shoulder? I get it, you hate your job or your boss or the world or whatever. But you ARE getting paid to do a job and part of that job is customer service. I never have complicated orders. I always say please and thank you. But every employee is so incredibly rude as if I just ruined their day by making them do their job. I'm usually there two or three times a week because I work from home and like going for an afternoon latte, but I'll just drive to the Dunkin on Patterson or go to Starbucks from now on. read more

So there is literally only one reason I come to this Dunkin. It is for Fallyn, and her magnificent, marvelous, magical mixtures of grandeur. Try her iced hot chocolate. You too will find yourself craving Dunkin in the pm. 5 stars says it all. She is a testament to her craft and creavity. read more

Dunkin' - Dunkin - Donuts Near Me - Richmond, Virginia

Not cool. Below you will find my daughter's small iced matcha latte on the left & my same order on the right. When she complained nicely, she was told that's how they make them. Apparently NOT. Do better. Be better, Dunkin. read more

Dunkin' - Donuts Near Me - Richmond, Virginia

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The quality of the food and drinks are always good. But, I did like the service I received in the mornings than I did in the late afternoon. Did use the drive-thru, the associate at the window was fine; it was the individual working with him. She might have beeN part of management, not sure. But she was short while I was placing my order, and didn't get my order completely right. I think I'll just go at a different time read more

We avoid most fast food restaurants for numerous negative reasons. We decided to try this Duncan but did not expect much other than great coffee. Very surprised that the service was exceptional, the food was great, the store was clean, our order was complete and the server was polite, dedicated to please and properly trained. We will eat here regularly and excited to learn they sell breakfast sandwiches all day!!! read more

I've never been a huge fan of Dunkin Donuts (I'm from South Carolina where Krispy Kreme reigns supreme), but my husband is from Massachusetts where DD is king and is on just about every corner. He loves their coffee and now that we're older and calories seem to rack up, he skips the donuts. We walk our dogs every morning super early and we like to have a cup of coffee. It's not always convenient (what I mean is that I'm sometimes lazy) to make coffee at home, so we end up buying it. Since DD opens so early, we can swing by and grab a cup on our walk. Recently before a vacation trip, we bought munchkins (aka donut holes) for our kids and coffee. Love the convenience of having a DD so close. The place was packed! It was a rainy Saturday morning and the parking lot was completely full. Thank you for coming to our neighborhood Dunkin. I'll be stopping by from time to time to pay you a visit and maybe I'll indulge in a donut every now and then. read more

Already going downhill quickly. What started as a great experience the first few weeks, for me has stopped me from going here regularly. The big smiles and happiness to be serving the customer-attitudes have turned into quite the opposite as of late. The younger workers there don't seem very thrilled to be there. The last 3 times I've gone they were out of the donuts I wanted (not very uncommon donuts either - pumpkin, old fashioned and glazed - mind you, this was the afternoon). Hash browns were cold. And last time my wife wanted a frozen drink their "machine was down". It always seems to be something here every time. If they arent out of something, it's poor or slow service, if it's not poor service, a machine is not working. I guess maybe they do less volume here so can't keep so much in stock and I can appreciate that. If it happened once or twice, I'd probably not even mention it but I sure wish they'd go back to how things were week 1. read more

Finally!! What else do you need to know? It's clean, well-run, and it has all of your favorites. I feel a coffee (and donut) war coming on in this area very soon, so get on board and pick a side. On a few extra-positive notes, they have a drive thru, and it is one of the larger DD's I've seen in a long time. It even has a conference room that I am sure you can rent out once they've gotten a foothold on the neighborhood. This shopping center has seen its share of turnover, so if you want to keep DD in the hood visit early and often. Now I know there are fans of other purveyors of coffee and donuts, and some get quite militant about the whole Krispy Kreme vs. Dunkin Donuts thing as well as the shop local thing. I get all that, but let's face it, DD has been in business for a long time because of the familiarity factor, and the fact that if the store embraces the locals, the locals will embrace it right back. Plus, who can honestly say that a dozen donuts doesn't put a smile on the face of your teammates, staff, or co-workers? So go out and get your office some donuts! Welcome to the neighborhood! read more

Dunkin' - Roomy interior - Donuts Near Me - Richmond, Virginia

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Nighttime crew at this Dunkin' made our drinks perfect! They were so nice and had such a great attitude! 10 out of 10 would recommend!

I haven't been to DD in a while... probably cause When it comes to DD I still just think doughnuts. But the kid picked it for the doughnuts and we needed breakfast. Unfortunately it seems I got let down by a couple things here. Primarily the breakfast sandwiches we ordered were not hot! The cheese really wasn't melted much at all and the meat was barely warm. There wasn't a line so I don't know why they rushed it. I expected it to be as good as Burger King at LEAST! Failed... Quality control should be better. Other thing wasn't as big but why don't they have a condiments bar something like Starbucks? I thought they were who they were trying to compete with at the coffee game... smh. Do-it-yourselfers like me prefer Starbuck's approach. Oh well. read more

Visually: The building itself is actually quite beautiful. Very spacious and open. Even borderline elegant. Orange lights hang gracefully from the ceiling. Service: It all depends on who's serving you. Alex is great, as are Madison and a few others. Unfortunately the manager is horrible. They recently had a change in management and the new manager is a recluse. I've only seen her once and it was a terrible experience. She was openly rude to me, rushed my order and just generally did not seem to care about my experience. She was coughing and hacking the entire time which made me lose my appetite. Food: The Donuts are pretty good. I hear they're made in store but I would recommend AGAINST getting any donuts on a Thursday. I don't know why but every Thursday the donuts are stale and hard. It's like they just recycled Wednesday's donuts. Reason for rating: while the food isn't half bad, it's clear that bad leadership is taking its toll on this location. Inconsistent food quality, a hide-away manager and lackluster experience overall. Drive thru is better. At least then you don't have to hear the manager gagging up her lungs. read more

Amazing Service even better Donuts! Literally the best Dunkin in RVA! I had a bad day and the woman with the blonde hair ( sorry I don't remember your name! - and the the brunette , really turned it around!!!!!!!!!! I hardly write reviews- but they Really turned my Tuesday around!! thank you so much ladies read more

Stopped by this morning on the way to work for a breakfast sandwich. Experience was not good. I ordered a breakfast sandwich at the drive thru. I was asked if I wanted milk and sugar for my coffee. I said I just wanted the sandwich and no drink. The employee paused and made the change. I was then told my total was $7+. I said that was way too much for a sandwich and questioned whether my order correct. I was told that was for the sandwich, hash browns and coffee. I responded that I had just told her 60 seconds ago that I did not want a drink. When I got the pick up window the kid taking the order (everyone who works their seems to be a school kid) stormed up to the window, pushed the other employee to the side and began to lecture me about ordering and call me out for ordering a #3 which is a combo and not a sandwich. When I order a breakfast sandwich on my way to work I really do not need a side of attitude by a 16 year old. On a side note I am not sure who does the planning for these franchises, but the location is lees than ideal. It is on the wrong side of a busy road. Presumably Dunkin' Donuts relies on a strong breakfast/ morning business. However in the morning 95% of people are heading eastbound on the way to work. This store is on the westbound side, so people will be passing on their way home from work later in the day. read more

I've been to this location about 10 times in the past two months, and my experience has been hit or miss. I expect all Dunkin Donuts to be similar, but about half of the time I've ordered, something has been incorrect. My last three orders have all had something wrong with them - either a regular coffee without my flavored syrup in it, or giving me a hot bagel with cream cheese when I ordered a plain, untoasted bagel with nothing on it. The service has been fine. I've waited in the drive-thru for a little longer than usual on most days, but the workers have been friendly. I just wish my orders would be correct each time I visit, so that I am not wasting my money. Update: After filling out the survey they give you with your receipt, I was contacted by someone from their local corporate office. I was given an apology and was told they would send me a gift card, which I greatly appreciated. In the mail a few days later, I received a coupon that was expiring in 3 days and a gift card that had a balance of $0.00. I contacted them and explained, and they said they would send another, but that never happened. read more

Good donuts but the inside inexplicably random closes with no sign on the door or explanation. I got out of the long drive thru line to park and go inside. Doors locked. read more

I absolutely love the morning shift and staff, I come here every morning and order the same coffee. Never had any issues in the morning. HOWEVER, the afternoon shift and staff is terrible. SO rude, makes my coffee wrong after telling exact pumps of what i want, they're just pure lazy. Definitely need to train the evening shift more read more

Normally this place is fine but they managed to mess up my order twice this morning. Like I drove around again and asked for the one I actually ordered and they still gave me the wrong one like ?? read more

I was doing some homework and I usually don't have problems with Duking. But the manger and an employee were both aurging about something. I work in a fast food indursty and guest exception needs to be improved. Y'all represent the company and this is not what customers want to here. read more

This is the best Dunkin location you could ever hope to visit!! Fallon makes the most delicious iced hot chocolate. Her team - Virginia, Josie, and Marley - gave us such great service that we cannot wait to return and see them again. Thank you, ladies, for your knowledge and customer service!!! read more

Came in near close and these 2 girls at the drive through helped out very fast. Felt bad coming in so close to closing time, but they did a fantastic job and great customer service. Thanks!! read more

I wanted to leave a review because I have read a lot of negative reviews & it made me hesitant to try it. I stopped this morning to pick up some donuts (it was a snow day & I REALLY wanted a donut). It was actually quite busy but I was served quickly. I got a variety of donuts & they were fresh & delicious. The staff was also very friendly. I'm glad I finally decided to stop. read more

This store started out weak, grew to a reasonable location and now is awful. The manager today, when I asked for a buttered English Muffin, did not get what I order... even after repeating it. Then told me that I got an English Muffin. If you don't know what buttered means DONT work in the food industry. Please Dunkin Donuts stop hiring or promoting lazy incompetent managers. Also, have a way of allowing customers to contact corporate headquaters... your managers know they can be rude to customers when there is no way to hold them accountable. Will not go to Dunkin Donuts anytime soon. read more

I've been coming to this location about 1-3 times a week since they opened for their iced macchiatos. I've never had my order messed up, it's fast service, and it's always a friendly experience! read more

I've never had my order messed up from this location. They always write decaf and the number of​ creams they put in the coffee so I know they got my order correct. I appreciate​ that! read more

Stopped in for a late night Doughnut run. Got the order wrong and the donuts tasted old.

I placed an order online. When I picked it up, the drink wasn't ready. That was no big deal. The employee who started making it did not have her mask covering her nose. I asked if she could get someone else to make the drink because of this (thinking it would give her time to fix her mask and wash her hands). She became agitated and yelled for someone else to make it. Everyone was busy. She wiped her hands on her pants and made the drink AGAIN! She slid it over to me as if I was doing her a disservice. I immediately asked the cashier for a refund. The person who made the drink yelled, "PLEASE give her her money back!" This is a pandemic-not cold food! I asked the shift lead for the manager's number. She gave me the store phone number instead. I called customer service and was told the franchise owner is supposed to call me within 2 business days. How many people will this person have served by then? read more

Awesome awesome just awesome... donuts just melt in your mouth, freshly cooked. Must try cinnamon donut