I've been coming to this Dunkin' Donuts since I moved into Virginia. I will have to say I've had nothing but great experience, you can say every cup of Dunkin' Donuts that is in my vehicle has come from that Dunkin' Donuts, but for the first time maybe could be pitty. Not sure how to take it but I asked for a cup of Dunkin' Donuts that I had just had the day prior if they could throw out the cup being, I was getting a new cup of coffee and I was told no that they will not throw my cup out. I looked at the person. I said it's a Dunkin' Donuts cup. I've never been told no before, I've done this before several times, but what he did was, he looked at the screen to see if I left a tip. Then he gave his answer to say no, told me if I wanted to go round, go to the garbage can and throw it Out, now is that out of pocket probably not I mean there's a garbage can on the other side. Sure I should take it over there, but it was a simple request customer service, which is something I do customer service. I would never tell a customer no when there's a garbage can right behind them again is it pitty? I am Pitty when it comes to customer. And obviously one customer loss is not a big thing we all know that for Dunkin' Donuts but typically I would buy coffee for my family and employees here. Might rather go to Starbucks and pay a little bit more or go to another Dunkin' Donuts customer service. That's the backbone of our business. If this is the stores policy as the person, the child said, I can't blame him, but if this was something that happened just because he looked at the screen and didn't see a tip. Well that's un- excusable. read more