I wish I could give negative stars. It's a tea and a bagel. But how could they mess that up you may wonder? I asked for a toasted bagel with butter on the side. Received a stale un toasted bagel slathered in butter. Tea has too many chai pumps. Place is absolute dog sh*t. Incompetent or just truly don't care, gross. read more

The girl Alyssa I think is her name is the absolute sweetest! Should put her at the window more often! Also shout out to Cleveland he's the best! read more

The service was good, I ordered a Rockstar energy punch but they didn't have any Rockstar so they told me that if I bought it in the store I could come back and they could make it. They let me get one with Monster instead of Rockstar like the original and didn't charge me for it. They are awesom! read more

Haven't gotten a correct order anytime I go here. You want an ice coffee and a bacon egg and cheese bagel congrats you get a lemonade and omelette bites. Honestly impressive how consistent they are at never getting an order right. Also hope you aren't in a rush because it takes 15 minutes to mess up your order. Worth the drive to go anywhere else. read more

I ordered an egg bacon sandwich and I asked him to do it well done and they didn't do it at all. Instead, they gave me extra bacon that was undercooked. I even expressly to the front counter to make sure she physically goes to the counter and tell the guy to cook it well done and it was not done at all. Do not listen to anyone at all to what the instructions are. read more

Ordered a coffee and sausage egg and cheese on a croissant. Was charged more than I should've been... was told it was because I didn't order online? read more

Here we are again this is a new record for this place 32 mins waiting in the drive through. And get this 2 cars ahead of me. STAY AWAY. I don't know why I keep coming here read more

Dunkin' - a view of a car's rear view mirror - Donuts Near Me - North Billerica, Massachusetts

Went to the drive through this morning. The woman on the intercom started talking a few moments after I pulled up... I assumed she was talking to me. So I said "Hi! I'd like a cinnamon raisin bagel with cream..." and the woman on the intercom screams back at me (cutting me off) "YEAH WELL I'LL TAKE YOUR ORDER WHEN I'M READY. I'M BUSY." Look. Honest mistake on my part, maybe she left the intercom on. All she had to say was "I'm sorry can you hold a minute?" Instead I was screamed at.... nice customer service read more

if I could give a zero review I would, this is the second time having a issue with this Dunkin' Donuts. I had asked for two bacon egg and cheese on a croissant and before I could finish ordering she cut me off by saying that there not making any sandwiches because no is their to make it. I ordered a few donuts and a muffin along with a hot chocolate with whip cream. I finally left and found out she charged me for whip cream but never gave it to me. read more

"All Set" Every single time I've used this drive thru, if I'm paying with cash, they immediately say "All set" without giving you your change. The first time, I started to drive away, but then said "Wait, what about my change?" Second time, same thing, "All set." I just sat there and then the cashier gave me change, but shorted me. 4 different times, 4 different cashiers. They all say "All set" before they give you your change. Now if I use this D&D, I go inside and pay with a card because I don't trust any of them. Don't use this place if you don't have to. But if you do: Watch them! read more

If I could give zero stars I would. I pre ordered a box of joe- 25 minutes in advance knowing it takes a lot of coffee and time. I got there, no coffee started. The girl behind the register kept ringing up new walk ins, totally ignoring me. Finally another person asked what I was waiting for. When I responded a box of joe, she put her hand on het hip and exclaimed, "You're just going to have to wait, we are short handed." Meanwhile register girl is making coffees for all the new walk ins. I explained I ordered now 30 mins ago and had to be at a celebration of life. "Well, we're short handed." She wouldn't help me figure out how to cancel and get a refund. Register girl yells, " I'm not doing this today! I don't care if she hears me!!" I told her I could here her, and maybe she should look into another line of work if customer satisfaction wasn't her thing. Finally the original girl who told me I just had to wait started my coffee exclaiming she had to use all the coffee, register girl got mad and said she just made it! Yay, my coffee was fresh! No sugar available but plenty of attitude! I left telling them that maybe they should turn off online ordering to get caught up. This is my 2nd altercation with a pre order here, apparently, according to other customers waiting, this place is known for being slow while dishing out major attitude! Starbucks-here I come!! read more

I don't know if staff has changed since the old reviews were written, but 95% of the time the people at the drive thru are awesome! Polite, efficient, give you what you ordered...it's excellent most of the time. (Once in awhile they must get help from other stores because there are occasions where the wait is bad...luckily, not too often.) Give them another try if you haven't lately. read more

They gave me regular when I asked for decaf. I have very bad sensitivity to caffeine and I specifically asked for decaf because contains a significantly less amount of it. Yet again they gave me regular and I'm dealing with extreme jitters and really bad bowel movements. Thanks never coming to dunkins again, lost my business. read more

I go there every morning tp get my ice coffee amd also a wraps The employee were very nice even tho they were having issue in drive thru with their headset at least they try their best felt very bad But always nice and friendly new person runing the store is doin a great job read more

Run like clockwork. Very nice and professional. Coffee and my breakfast sandwich was great. Not a normal thing at dunkin. Line was long but I blinked and it was my turn. Great staff. Give them a rise or bonus to boost morel. read more

I just left the drive through which I hit every day on the way to work. I sat in front of the takeout speaker for 1 min and heard the speaker crackle a few times. Waiting for that long and hearing the speaker I assumed something may have been wrong with the system which as been the case in the past so I went to drive around. As I was pulling away I heard the girl asking for my order. However I had already pulled away and was too far to stop. I went to the window and was about to explain what happen when the young ignorant girl interrupted me saying " I have no right to just drive through and that I would have to go back around and wait my turn" at this point I was dumbfounded and furious at how she spoke and treated me. I tried to reason with her which she didn't want to hear. Finally I told her I would be calling the owner and hope they fire her. read more

Place is terrible, long lines, staff doesn't listen to your order most times it's wrong. They are constantly running out of milk or large cups. You're part of a gas station. How do you run out of milk? I purposely drive 10 minutes to the other side of billerica. Surprised cafua management run this type of subpar organization. read more

Visited the store quite a few times because it's only right down the street from my house. Every time I go there the wait times are ridiculous. They just shut down the drive-through whenever they feel like it. You have to tell them several times how you want your coffee. I just went there ordered a coffee and tried to order a sandwich but for some reason they won't make it when you use the drive-through. Seems like not a great business plan to me.Not sure if this is management or staff issues but at this point I'll take my business somewhere else read more

Horrible customer service at this location. Employees are always rude. There are always incredibly long lines and slow service at this location. Dunkin should be ashamed of this store. read more

Worst Dunkin' Donuts around, usually plan to spend 20 minutes in there, if you want anything besides coffee, don't hold your breath they are probably out of it anyway. And bring cash because there credit card machine is down more often then not read more

Went through the drive thru with my boyfriend, and we could immediately tell the person taking our order was new, not a big deal. Once we started to receive our order, the cups weren't labeled so we didn't know who's was who's, and they didn't even give us what we ordered. We order one Irish creme signature latte and one Irish creme coffee, we got 2 coffees that weren't even filled all the way and small straws for our large coffees. Would not recommend going to this location. read more

Of the 10+ Dunkin Donuts in Billerica, this is the absolute WORST. I never review anything, but I feel the need to on this one. Slowest drive thru ever, ALWAYS screw up my order... even if its just an iced coffee with milk, instead of cream. I can't even stop here before work anymore because it takes sooo long, I'd be late. Do yourself a favor, and go to one of the many other dunkins in this town. The gas station and Alltown Store are A+ though, always super nice staff. read more

Really slow service. Also rude staff. No one ever thanks me for my business. Oh and every time I get something through the drive thru, they always get my order wrong. read more

i was once baked af going in there to get some bomb food and this guy infront of me was talking about being on the run! i was like im i hearing this right . this customer must of been on something and probably on the run on drugs. he was on the phone talking about it and then asked his friend if he was on probation and said well don't do anything bad or take anything read more

If I could give zero stars I would. I swore I would never come back here because all of my experiences have been so bad. The service is atrocious. They are so poorly staffed. You will easily be in line for 20 minutes. I don't understand how it can take 20 minutes to serve 4 people. They are so incredibly slow but pretend they're doing the work. read more

This has go to be the worst Dunkin Donuts ever, It is only 2 minutes from work so go here a lot. Today was the final straw no more- slow drive thru, employees taking cigarette break by drive thru lane so smoke pured in my truck, over flavored my ice tea. Hello Starbucks on Route 3a. read more