THE FOOD IS BURNT EVERY SINGLE TIME I COME TO THIS LOCATION!!! Like how hard is it to put a sandwich in a microwave and not let it burn??? Then to know it's burnt and still serve it??? That's so terribly sad read more

Dunkin' - Donuts Near Me - North Aurora, Illinois

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If I could give zero stars I would! Ordered 3 donuts.. one of them being their "specialty spider" donut. They were thrown in the bag and looked super messy. You would think that the bag was tossed around a couple times but no, I opened it right after she handed it to me. Not only that but I wasn't given napkins so I had to ask for some. To top it off, took one bite of the sloppy looking "spider" and it was stale as could be! Tossed it right out. What a waste. This location needs to learn from the West Galena location and do better. Better food and service than the location on Genesis. read more

Dunkin' - Horrible tasting and horrible packaging/presentation. Where is the cute "spider"?! - Donuts Near Me - North Aurora, Illinois

ALERT!!!! ICED COFFEE TASTES BURNT EVERYTIME!!!! I just moved nearby. I wanted to be a daily customer. I've been here 3 times, twice at night and once in the morning. I was hoping the morning visit changed my perspective with fresher coffee. Nope! I'll take my business to MOKA!!! The younger kids here are super friendly! The old men are super rude and seem irritated you are there. There's one older man in particular that must float around different Dunkin's because I've seen him at others. Super rude older guy. read more

My order is always perfect . Fast and friendly. I go out of my way to order from this store. They are the bomb!

Great place for basic coffee and an egg wrap for breakfast. What, you expect more from a place like this?

I have been to this location twice. First was when it opened and they had gotten my iced coffee order wrong (regular vanilla, not sweetened. Coffee also tasted burnt). Stopped this morning and ordered a sweetened french vanilla coffee with almond milk. And it was just that. ZERO coffee was added. I feel like I don't have a complex coffee order so it's frustrating not getting the correct one, especially today when there was no one else in line and maybe one person inside..Save yourself the trip, go up to the Dunkin in Batavia off of Randall instead if you can, the owner is friendly and ALWAYS gets my coffee just right. read more

This particular Dunkin' location sucks. Very little merchandise, displays are bare, things that are displayed are either fallen over, damaged or not pulled forward to make the display more eye catching. I bought a reusable cup towards the begging of this week. When I went to wash it the bottom of the cup wash cracked with many little plastic pieces floating around at the bottom. This location is one of several Dunkin' Donuts that I pass while driving to work & it's definitely my last option to stop at. The placement of the store is in an odd place. It's in a strip mall with a few other stores & the entire unit is set back. read more

Dunkin' - Outside bottom of cracked cup. - Donuts Near Me - North Aurora, Illinois

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Thought I would try the new turtle signature latte. I asked for skim milk, it was not! It also is lacking the sprinkles which I was looking forward to. Also, I thought the flavor was terrible. read more

Dunkin' - New turtle signature latte - Donuts Near Me - North Aurora, Illinois

First of all this place is a solid 5 stars. The service. Is always great. The lady's at the drive thru are always nice. The coffee is amazing every time. I will always come here. This will always be my Go to for Donuts & Coffee hands down. 10/10 love this place! read more

To the store it is all about money. Quality of food sucks. They do not honor coupons that are provided to you for donations given.

This location used to be my favorite, until a few months ago when the service got slower and the attitudes of the employees became more unwelcoming, than welcoming. My last two experiences made them my final visits there. First, I ordered an unsweetened iced tea with Sweet-n-Low. The order was repeated back as sweet iced tea with Sweet-n-Low. I corrected the employee, saying that I wanted unsweetened. I was very rudely told that unsweetened and sweetened were the same. When I replied they are not, she said "Do you want it or not?" I certainly did not and left. Great way to start my work day, ugh!!! My dad was diabetic and lost his life from acute renal failure due to the disease. Sugar could kill a diabetic. Today I went and got the same rude attitude when ordering that seems to be the norm at this location anymore. I ordered my normal iced tea, pulled around to the window and watched the girl take 2-3 minutes to open up 4 packets of Sweet-n-Low individually, all the while turning around to talk to coworkers. When she finally got all 4 into the tea, she set the drink on the counter and stood staring into space. I got her attention and she REFUSED to hand me my drink, choosing to wait for the employee who was getting supplies to restock cups, lids, etc... I was on my lunch hour and needed to get back to the office. I'll never go to this location again! read more

This is a newer location, so very clean and modern. Indoor seating is more contemporary and attractive. Outdoor patio is also a very nice touch. Very comfortable environment, good for working on your laptop. Plenty of charging outlets available. Service was prompt, friendly and store was clean and appealing. read more

Dunkin' - a wall with a variety of words on it - Donuts Near Me - North Aurora, Illinois

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Lol, If You're Wondering Why This Location Has So Many Bad Reviews- Don't Scroll To Far, I'll Tell You All About It Right Here. First Of All, If You Don't Mind Being Greeted By The Stench Of Piss On The Person Who Most Likely Just Made Your Food- Be My Guest. Second Of All, I Hope You Have A High Resistance To Salmonella Because They Didnt Even Bother To Cook A Simple Bacon, Egg & Cheese Wrap. The Egg Was Ice Cold, How In The Hell Do You Forgot The Wrap Has To Be Heated Up? ‍ Stupid. Ps. Not Even The Cheese Was Melted. read more

If I tried to mess up on purpose I couldn't be as good at it as these people are. I get the same thing every time I go to a dunkin doughnuts. It's never in the history of mankind been messed up by even the most disgruntled truck stop dunkin employee...... until today! Both of my bagel sandwiches were blackened. The whole bag smelled like burnt toast. It's pretty noticeable when you turn a bagel in to charcoal so the only excuse is that they didn't care. I don't mean a little too toasted, I'm talking about everything smelling like it had been on fire and the bagel looking like coal. read more

Dunkin' - There's no doubt they noticed this and chose to give it to me anyway. - Donuts Near Me - North Aurora, Illinois

I usually never go to this location because I usually get bad customer service. Than this morning was just about the same. The gentleman that opened the window paid me no mind , handed me my coffee and scanned my phone while having a conversation with a girl (who had her mask below her chin) that told her co workers "I don't care I'm 21 and I will box her''. They seemed to more involved with their personal fighting lives than to be working the window. The people at this location usually aren't the nicest but that was most definitely the most unprofessional behavior I've heard/seen out of this location. read more

Experience was fine, at best. The cashier offered no assistance in helping me figure out how to use my coupon in my DD app. I think service-wise and typically product-wise you know what to expect when going to Dunkin. However, this was by far the dirtiest Dunkin I've ever visited. There was a sample tray next to the register with a card that said "Enjoy a free sample!" and only garbage sitting in it. There was food all over the floor. Just a mess on every surface. Needless to say, it was a quick run in, get a coffee, and get the heck out experience! read more

Never had an issue at this place until today. It seems like others have been saying the same thing that everyone is great but one woman who works there is incredibly rude! Get rid of her already. I placed my order on the app for pickup as I always do as when I got to the driver speaker the guy taking orders seemed a little confused and couldn't find my order. A woman quickly popped up and suggested i'd placed my order at the wrong location, to which I said no my receipt says it's here. She asked me for the order number, which I gave her only for her to tell me "Oh no we're 257 Genesis" Like no, I know that, I'm giving you the order number you asked for. She then proceeds to tell me they've been getting orders all day so I did something wrong and didn't press 'ready for pickup' I have never seen 'ready for pick up' on the app before in my life. I told her I place orders all the time, this one said it went through just fine, and I don't see where I'm meant to press 'ready for pick up'. So I asked if I could pull to the window and they could point it out for me or I could show them the receipt. SHE TOLD ME THEY CANT HELP ME! Apparently since "we don't buy things here since we all get drinks for free" they don't know how to use their own app. I've worked fast food before, there's no reason why you shouldn't know how to assist customers with your own app! And how are you going to tell me I have to press a non-existent button on your app and after arguing with me about my order only to admit you know nothing about the app. I don't know what she wanted me to do, apparently leave without my drink I paid for. I told her I was pulling up anyway. I pull up to the window with my receipt ready only to be handed my coffee by a much more pleasant worker who simply said "we found it". All of that and my order went through just fine. What an obnoxious start to my day. TLDR: lost my order, told me I must have done something wrong on the app, admitted they have no idea how the app works, only to find my order when i pulled up read more

So, I stop by this Dunkin Donuts Monday-Friday on my way to work and love the customer service! However, every damn Saturday morning for the past month my order has been messed up!!! EVERY SATURDAY MORNING! Today I had to go back 3x because the young lady at the register doesn't seem to understand what black coffee looks like!!! The cup on the outside says black but not on the inside Looking for a new weekend coff Today is the last time this place will serve me the incorrect coffee. Going to a new shop during the week too, ugh!!!!! read more

I visited this location several times. Everyone is always very friendly and a joy to speak with! I usually go through the drive-thru and the line always moves fast if there is even a line, to begin with. I love how quickly the associates work and how they can remember to give me a straw with my hot coffee! Lol. I am a regular and they know to add almond milk and a straw! I greatly appreciate this and how nice everyone is. There is one associate in particular who works drive-thru who has the most positive upbeat attitude. Her greetings are a boost to a woman's self-esteem. I love her energy to pieces! read more

Rude! I've been to this location a few times trying to give it another chance but now will not be coming back. One of the staff who take the drive up orders is beyond rude. When asking a question about my order since she repeated it back to me differently then how i had ordered, she not only didn't answer my question but the attitude that followed had me drive off. Thinking this was a one time thing, i tried again and when i had a different teller everything was great. However, I got her again and she was rude AGAIN! I love my Dunkin' but this one loses my service as well as my friends and family. Terrible customer service! read more

Slowest Dunkin' I have ever been to. Been sitting in the drive-thru now for 7 minutes and counting. How hard is it to take an order and fulfill it?? Obviously impossible here! When the young ladies are working in the morning - it's in and out! When the older guy is on the drive-thru - give yourself about 15 minutes to get your coffee. Just horrible - management needs to look at their processes and make sure all employees are trained and can keep up! 11 minutes later and I finally got my coffee. It's a shame because this Dunkin' is on my way to work. But after today - I will NOT be back. Beware if you're in a hurry because this store is not! read more

I have been to this location before several times because of its proximity to my workplace. The service has always ranged from sub-par to adequate, but today it was just rude. The young lady at the window simply did not acknowledge me or show any courtesy whatsoever. She was curt over the microphone, but she didn't say a word to me while I was getting the coffee. I smiled, thanked her and still received no response. Furthermore, the iced coffee I ordered was nowhere near the usual standard. I consider Dunkin Donuts Iced coffee to universally rank as a 3.5/5 and with a good tailwind hit the 4/5 mark, but this was a 1.5/5. It was also not light ice per my order, but I won't get fussy. I'll keep my business to the Dunkin' Donuts across town. On the positive side, they were quick and my friend has assured me that they are good in the mornings. read more

I am so disgusted with this Dunkin Donuts. The lady at the register was wearing gloves. She took my order and money, then proceeded to get my donuts without changing her gloves or using a paper. I will never go back there again! Think twice before going there!! read more

This is my second horrible experience at this Dunkin' Donuts. Twice, they've gotten the order wrong and when you ask for extra cream cheese, that you're willing to pay for, this is what you get! Is this an owner and management problem? I'm confident that this doesn't meet Corporate standards and practices for food quality and customer service! read more

Dunkin' - Is this extra cream cheese? - Donuts Near Me - North Aurora, Illinois

Super-friendly manager. Offered my kids a free donut hole while they made up their mind.

Worst DD ever, super slow especially when the old men is attending the drive thru window. One star is too much for them.

These people working here are so incompetent!! They repeat the order back to you but when you get the window is all messed up!!! Then they don't want to help you fix what is they f' up!!! Not a happy customer!!! They just stuck the donuts in a brown paper bag with no wrapping around it they didn't even give us any napkins with our order, just poor customer service at this place. read more

This is the worst Dunkin' Donuts I have ever been too! The lady taking the order was extremely rude and was rushing us to order. When we got our order we didn't have enough straws and my order wants correct. If I had a straw for my drink I wouldn't have made a fuss bout my drink, but how am I supposed to drink it if I don't have a straw. So I went back through the drive thru and mentioned in a very nice way that I just come through and they made my order wrong and didn't give me a straw and the lady said you drove away with no straw and didn't mention your order was wrong... She just gave me mega attitude and I didn't appreciate it at all. I will never go here again and I don't recommend it at all. read more

I wasn't impressed when I went through the drive thru and the girl aka cashier T handed me my Hot coffee cup with it dripping all around the sides!! How is that good customer service to hand someone a cup like that. Then I even had to ask for napkins to wipe it off. The Customer service here is lacking to say the least. read more

As I like coffee this one is my DD on the go when I'm in the area. Coffee right on spot. I drink hazelnut - french vanilla mix with cream and some ice (hate hot coffee) and this place delivered. Many other failed to deliver what I wanted. Never place with inside and outside seating with free wifi. Restrooms are clean and general are is clean. Staff is friendly and they actually listen to customers needs. read more

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For the sake of protecting all that is sacred with a Saturday morning cup of java do not go to this place and expect to receive an accurate order. I have been here multiple Saturday mornings and only once was my order correct. The staff there believes that "hazelnut black" is a regular coffee with sweetened hazelnut syrup and cream. After they incorrectly made my coffee I returned to let them know it was incorrect and that I wanted hazelnut flavored brewed coffee and I was given the exact same incorrect coffee with cream. I'm not one to be picky but when you take the time to return to the store one would expect it to get done right. The staff at this store is unable to handle the amount of business. I'll be taking the extra time to drive to Starbucks from this point on. read more

I order here quite a bit both personally and for work. Ordered a full breakfast for team meeting through the Order To Go app and they had it ready, organized and all set for me to pick up. Obviously Dunkin Coffee and Donuts are awesome! read more

This is one of the busiest DD since it's right next to the highway and by far it has the worst service. Not only is their service slow, but they are also extremely rude! I go there on my way to work before I get on the highway and I have been going there a while it now I am Contemplating changing my direction so I can go to a different one because their service is so slow and so bad and they have started getting my order wrong randomly and I don't find out until I am on the highway and take my first sip. I never have this experience at other DD read more

This place is horrible. My dad has been there few times and they always charge him extra every time and his order is the same. Today he requested his receipt because he knew he was overcharge and they told him the machine was broken and they gave him the overcharged money back so I wonder how many people are getting scammed here. BeCareful! read more

Stopped in for just a doughnut not knowing it would take me 20 minutes to get through the drive-through. When I pulled The donut out of the bag it was upside down and all the chocolate stuck to the bottom of the bag. Don't waste your time and money going here. read more

IT IS AMAZING y'all Ik employees read this so hi ‍coffee is great caramel is always there that review saying there is no caramel is a LIE so therefore pls go get yo coffee read more

Just went to get an iced coffee and iced tea with my boyfriend. They took our order and we drove to the window and paid. They gave us hot drinks in plastic cups with no ice. They had ran out of ice and had been having problems. They told us this after giving us our drinks. We paid for a fucking iced coffee and iced tea and they did this shit. Then they continued to tell us we can't have a refund!!!!! This place took our money and gave us shit. This whole situation could've been avoided if they told us about their ice problems. This place is incompetent and does not deserve your money. Do not go here. read more

5 Stars the Night crew is always so nice to me they always ask how I'm doing and when ever I leave they always say depending on the season Happy holidays, etc. But all in all they are always respectful to me and probably others. read more

You just can't get any slower than this drive thru. On the weekend you are waiting 10 - 15 minutes in line and it seems whether it's one car ahead of you or a dozen it's a painfully long wait read more

They screw everything up I've been coming here for 3 years I'll never go back. Staff is as rude as can be to top it off