This place needs some serious improvement in their breakfast hour service (or lack thereof). The food is pretty good -- if you are fortunate enough to be able to purchase any. They are apparently either seriously under-staffed or poorly managed - or both. Nearly every time I've been there in the morning hours (6 am to 8 am more specifically) there has been some kind of drama -- either they won't let anyone inside because there is not enough staff to cover the front counter or the line in the drive-thru doesn't move. This morning it was BOTH. People were trying to go inside and the doors were locked. I drove to the drive-thru and was asked to "hold please". I then waited and waited - and waited some more, but no one ever took my order. I was trapped there until all three cars behind me backed up and left. Then I left as well. They are losing a lot of business due to lack of service. Do yourself a favor and avoid this place in the mornings, especially if you are in a hurry and/or have to go to work. ******UPDATE!****** I am awarding this location additional stars :-) They have made improvements in their staffing and service. I have visited again and had nice experiences. Cautiously upgrading to 4 stars.... read more

Ruined my vegetarian meal with meat I said 5 times no meat. Ridiculous, low effort employees

Every time I come here, the drive-through is so slow. The employees seem to be nice, but the weight is forever. I'm guessing they are short staffed like every other business. read more

Nice Dunkin Donuts location in Midtown, one of my favorite Memphis neighborhoods. Same classic timeless combination, donuts and coffee. Service was fast and friendly. This location has some interesting Dunkin memorabilia shown on the attached pictures. Overall good experience. read more

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I pull up to the drivethru, cause my husband doesn't have any masks in his car, didnt discover this til it's time to get out n go into a store. So, we are talking about it at the window We attempted to place an order for 2 coffees. But instead we ordered 1 large iced caramel macchiato with only 3 instead of the regular 4 they normally do. Anyway this coffee is freakin horrible ‼ Sitting at the bottom of my cup is pure sugar. It wont dissolve because this is an iced coffee. Like, as much as I drink coffee, I'm beyond pissed. U have ruined an experience and the attitude was pis poor as well. The person that took my order didnt comprehend or new and there was another at the window passing out the order. If you were training this young lady, you need to be retrained as well. I know you say plain straight sugar being poured into iced coffee and yet you handed it out. Not a happy camper, gotta go home. I dont wanna take my coffee rage out on anyone.. read more

Dunkin' - a plastic cup with a drink in it - Donuts Near Me - Memphis, Tennessee

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Rude service. Ordered a donut through the mobile app and when I got to the drive thru window the lady couldn't find my order. Showed her the order on my app and she went to get it, after a minute she came back all angry because THEY were out of the donut I wanted. I asked for a different one and she again got acted mad as if I was making her life difficult, all because THEY were out. No apologies or anything, just gave me attitude the whole time. read more

MIKAYLA (spelling?) was amazing, she was able to help me use the app and figure out how to use the app. She was so patient and helpful. The drinks turned out amazing!! She needs a raise! read more

Well I was recommended to go to Dunkin' Donuts. And the service was great. But the food wasn't. I ordered the sweet black pepper bacon sandwich, and the sandwich was dry and hard, the Donuts was taste like they was old. But the only thing that was good was the ice coffee. read more

Y'all serving fly doughnuts now? Most days when I head into this Dunkin's, located on Union Avenue, in Memphis, TN, flies are swarming around inside the store. I would like to bring to light, that the storing of the doughnuts lacks security from circumstances like this. Maybe get doors, and warmer lights, so that the doughnuts remain warmer than a cool biscuit. Dunkin', please step your game up! We're in the midst of a pandemic. read more

Dunkin' - Most days when I head into this Dunkin's, located on Union Avenue, flies are swarming around inside the store. - Donuts Near Me - Memphis, Tennessee

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Fast and friendly service. Menu items similar to Starbucks without the outrageous price. Conveniently located in Midtown!

Incompetent service. My wife likes this place, so we frequent the drive through four or five times a week. We always felt everything without cheese. If we're lucky they might get it right once or twice. Then I have to walk inside to be ignored while trying to get a correction. This location needs to slow down and remember this is a SERVICE industry. read more

The best tasting coffee around. Hard working folks. All around the best. Glad they are so close by.

absolutely terrible service. they wouldn't let me order while I was ready, they chatted with some ghetto lady for 5 minutes plus. instead of taking orders. read more

I have to give this Dunkin Donuts a shout out. First off, I freaking love the way they designed this place. It reminds me of a bus terminal. Something about pulling into that tunnel of a building and seeing the coffee and donuts through the huge windows before making it to the parking lot makes me want my treats even more. Not sure if that was the plan behind the design, but either way- points for you Dunkin. Unlike the previous reviewers, I have never had bad service at this location and I've been here quite a few times. I felt the need to give them some stars because on the contrary, they have always been exceedingly fast, friendly and helpful to me. In the way of coffee chains, I'm a self proclaimed Starbucks girl myself. Yes, Starbucks pumpkin latte will kick Dunkin pumpkin latte's ass any day of the week, but that doesn't mean that their coffee is lost on me. I wish it was a tad bit stronger, but I still drink it willingly. I think what draws me in here so often is the egg white flat bread sandwiches. They aren't culinary genius, but they are the healthiest option for breakfast fare when choosing the fast food route. They are also quite tasty- I recommend either the turkey or veggie. I'm also quite fond of their hash browns. There is some mystery seasoning in them that I happen to be quite fond of. Regardless, I think this is a great location, it's a tad bit bigger and I feel like the drive-thru is much more organized and faster than other locations. These are very important factors when you're running 10 minutes late for work and the idea of the dreaded office coffee makes you want to dry heave. read more

I love the staff at Dunkin. I get iced coffee almost every morning and it's cheap. I'm not a fan of the donuts at all. It's convenient to my house so that is why I frequent the location. read more

This place is pretty consistently good. I really only get iced coffee and the occasional donut. But if you join their rewards program you will rarely have to pay full price for either of those. On most mornings there is a drive thru line and it is much faster to just head inside. I always wish I had more time because the interior is pretty inviting and there are large tables to use for studying or getting some work done. read more

Affordable, commute from home is good, great coffee! Friendly, prompt staff. Love coming here for a morning-starter or afternoon pick-me-up. Even got my husband coming here now to get his fix! Lol read more

It is terrible they lock side front entrance because of someone trying to steal a darn coffee cup & coffee. They don't even have sign letting customers know the front door is locked now. They're making you walk around if you're getting off the MATA bus. I think this store has gone downhill and the staff is worse in my opinion. read more

It's a really great and convenient location. During the day I have never had a bad experience. The day staff is great and helpful but the night staff....needs some help. I've decided that once the sun goes down I won't be visiting. From getting the wrong coffee to even the wrong donuts, it's been a disaster. read more

Dunkin' - Valentine's day donuts - Donuts Near Me - Memphis, Tennessee

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Confession time: I know I'm supposed to be all gaga over local, "hidden gem" breakfast spots, but I love Dunkin Donuts. In fact, I think I love it more than Starbucks, and you know why? The breakfast sandwiches! Plus, amazing coffee. I've always experienced good service at this location -- a cheery "Good morning!" is rare in Midtown, but I get it here. My coffee is prepared just how I like it, my sandwich comes up quickly, and the store is clean and spacious. And I do get a chuckle seeing the police cars parked outside... Last time we were here, a panhandler came in the front (the main entrance is in the back) and asked us for change, and when my boyfriend declined and then said he was surprised the guy would come in with cops there, the panhandler politely said he didn't know, thanked him, and headed out. I think I can live with that. read more

Pretty typical Dunkin' Donuts, but the employees here are, 99% of the time, so friendly and helpful that you almost forget you're at a chain. Good donuts - a little pricey, but the store is clean, the people are nice, and it's in a convenient spot. The parking lot and drive-thru are kind of crazy, but pay attention to the signs and use common sense and they aren't too difficult. All in all a nice place to stop and get some coffee or donuts. read more

Hadn't been to Dunkin in awhile the taste is average at best the service is good and the store was clean. They do have a large assortment of items from doughnuts to sandwiches. The coffee is always hot and taste a little better then Starbucks but hey don't have a lot of choices. read more

If you don't mind waiting in a mile and a half drive thru line every morning, then this is your morning stop!!!. Obviously I don't!!! Med coffee with several egg n cheese wraps is my fill, they have pushed MCDonalds to a far 2nd...welp!! #shrugs read more

Dunkin' - Outside patio - Donuts Near Me - Memphis, Tennessee

The employees are friendly and make my coffee perfect every time. I'll drive a little farther just to come to this location. read more

Dunkin' - Frozen coffee mocha coolatta - Donuts Near Me - Memphis, Tennessee

It's a Dunkin Donuts, but the staff is always really awesome, which helps a whole lot. My only negative is that the donut variety can be hit or miss. A lot of things were out today, for example. Kind of a bummer. Still, great place for a quick and easy snack! read more

A solid Dunkin Donuts. However, they do run out of a lot of doughnut flavors very early.

Staff yelling at each other, coffee wasn't brewing properly and they allowed me to stand in line to later tell me all they can serve is donuts, bagels and some kinds of coffee. Apparently the oven was broken and the donuts messed up and only had half stocked while rudely telling customers to pick other food to eat. No signs or anything. People waiting in line to realize they have nothing. Most unprofessional Dunkin I have ever been to. Leave it to Memphis to ruin a good thing. Save your time and spend extra money on Starbucks. Your pockets will be lighter but your blood pressure, lower. DO NOT GO HERE please just save your time and money read more

Great place! Wonderful happy employees! Priscilla helped us this morning. We had so much fun with her after we left we went thru drive thru to buy a coffee mug with her signature! Great coffee and donuts! read more

Dunkin' - We will never forget Priscilla! - Donuts Near Me - Memphis, Tennessee

Sssssoooooooooo ssssssllllloooooooooooooooowwwwwww. Not enough employees working during peak times. Out of different products. What they do have tastes good, especially since you are so much hungrier from waiting for so long. read more

Went through the drive-thru this morning and had a number of issues. Ordered two ice coffees and they put sugar packets when I asked for the pumps of sweetener (the sugar didn't dissolve). I also ordered a beyond sandwich that they accidentally forgot to give me going through the drive-thru so I had to go in and get it. When I looked in the bag it was completely the wrong sandwich. Meat and egg on this one. The people working were very nice. It was early and mistakes happen, but definitely check your order before you pull off. I'm willing to give it another chance read more

Outstanding customer service. After being given the wrong order, they apologized and give us the correct one. Plus let us keep the wrong order and then gave us donuts. Nothing beats free donuts! read more

Maybe I have just hit this Dunkin donuts at the wrong times but the drive-thru is so slow. The staff is not very friendly or helpful. Will not be back. read more

The service has been great every time I've come here. It's one of my guilty pleasures, so I try to get the most out of it every time I go. It would be helpful to have a sign that indicates when only the drive thru is open, but other than that the food and drinks have been good quality and consistent. I've had positive experiences with the sausage, egg and cheese croissant with little hash browns, cold coffee drinks, and the apple cinnamon donut. If anyone needs a quick pick me up for cheap in the downtown area, I would highly recommend. read more

Walked in and greeted with a smile. Staff was very nice and welcoming. Cleanliness of restaurant superb. Bagel was a 5/5 but the chicken biscuit was a 2/5. Coffee was very good and overall experience: 4.2/5 read more

Ok... Me and my family decided to go to get some Donuts... We were craving and had munchies! On God. But anyway we went up there and guess what... Not only there were out of glazed Donuts, which can be understandable. In all seriousness, how can you be out of glazed and marble Donuts... That is all... read more

When I first started going here it was pretty good but lately it has gone downhill. There are just too many other good places than to put up with a latte machine that never works or the inconsistency. The staff is usually friendly. I will give them that. read more

Staff super nice. Better service than 83 restaurant! They were patient with my order. So many options! And who doesn't love donuts! Yes can I have one of each donut. Ok thanks read more

I'm not a Dunkin Donut fan, but my girlfriend loves it, so I'm here a lot more than I want to be. They're very consistent with their friendly service and food. This review is more for the misses, she really likes Dunkin and we've never had a problem with this location. The drive thru spacing is very limited and tight, so if you drive a Dooley (commercial 6 wheel truck)I advise parking and getting your food on the inside. read more

The location is convenient, their coffee caramel coolata is right up there with Starbucks Frapuccinos. The donuts are NEVER fresh & the morning employees are great....the evening employees act like they hate their life and serving their customers. I stop by for a coolatta but if I want donuts im going to Krispy Kreme!!!!! read more

I loved DDs growing up. Still think that they have great coffee. I'm also partial to their donuts over Krispy Kreme and Gibson but it may be because I grew up on dunkin' donuts. Of the times that I've visited this location, it appeared clean and the staff was friendly and productive. I think that they deserve a 5 rating. read more