I went to pick up a call ahead order this morning on my way to work and as soon as I got to the counter to look for my order this extremely rude woman came up and snapped "What are you looking for?" My order was all mixed up and all over the place so it was hard to find everything. I ended up leaving without part of the order and when I came back she snapped, "I'm pretty sure you have something you're not supposed to have! Show me your bags!"She snatched the bag out of my hand and said it wasn't mine, and that I had confused her. Yes, great customer service, blame the customer because you can't do YOUR job. Then she walked away before I could add that I didn't get the bags of coffee I had ordered. Another, much nicer team member, told me I could help myself to the coffee, which I did not know. As I was getting it, I overheard the rude woman telling the other that I was getting "pissy" because the order was messed up. Here's my message to her: Don't blame the customer when you mess up. And, as someone who worked over 20 years in food service, if you can't hand handle stress, which you clearly can't,
and don't know how to talk to people, get another job. Because of your attitude I will never return, and I've been going to that store for six years. I know this is long but I needed to have my say. read more