Went back again today and this time the hot fudge dispenser was broken. Such a shame it's run so poorly.

10/10 recommend! I got salted carmel fro yo and it was very delicious, and the service was very friendly! Lilly was very welcoming and very helpful! read more

I drove 20 minutes for frozen yogurt and I had my mind set on cheesecake and peanut butter. The website was specific but wrong. I opted for chocolate and peanut butter and was pleasantly surprised how good they were. It wasn't what I wanted but it will do. I guess calling ahead would be prudent if you want something specific that's lists on the site. $6 for a half full small cup. Not cheap. I'll probably explore other places before heading back. The store was clean, organized and the staff was friendly. read more

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Cool and fun place! First time we tried a ice cream/ yogurt place. Lots and lots of choices and a large selection of toppings. The employees were very friendly, helpful and explained the process to us in a pleasant manner. Just a local hang out for the teenagers in the area, which is okay but does get rather loud. read more

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The flavors are very tasty, the inside looks good, and the staff are friendly. Got the pistachio, cheesecake, mango, and raspberry pomegranate, a little bit of everything. It is delicious, though a little bit on the expensive side as the yelp dollars tell you (it's $.80 an ounce, and we did like for egg sized for pumps) and it came out to $7. still was nice to try and tasty. read more

16 Handles - Ice Cream & Frozen Yogurt Near Me - New City, New York

Great atmosphere colorful very clean. Many flavors to choose from. Now the best part. The yogurt is delicious

Clean place run by kids who are friendly. They have outside tables. Although eco friendly they are not. Instead of hand sanitizer and wiping down surfaces every half hour they provide gloves which you must use and take two of ( even though you can hold your cup in an ungloved hand and scoop and pour with a gloved hand) if you're eco conscious is suggest going to king kone instead although you cand make your own they have all the toppings and are a bit cheaper too . read more

Not the best I've had but also not nearly the worst. Just plain OK. I had the watermelon sorbet (pretty good) & Tahitian vanilla bean (odd taste, but ok) with rainbow jimmies. Probably not my new hang out. The search for decent froyo continues... read more

The ice cream is fine. But here was my experience: my son and I walked in and got our own cup, went and got our own ice cream, put all of our own toppings onto the ice cream by ourselves, put the ice cream onto the scale for it to be measured, was never asked if we needed help, was never offered assistance, was never addressed in anyway whatsoever, and when the total came up on the screen, it asked if I wanted to leave a tip? A TIP!! FOR WHAT??!!! All of these places that have human beings working working with any kind of food at all now assume that you can just ask everybody to tip to get even more money, that we don't have, so that we can pay your employees for you?!! So you don't have to pay them as much?! We're all in hard times!! Perhaps the management would like to be able to give their employees more money and so they put the tipping option there. But it's not my responsibility to make sure that your employees have a livable wage. It's your responsibility to do that!! Not only that, at most establishments now we have to pay your credit card fees!! You cannot continue to bleed the middle class to death and expect that we won't have a massive economic collapse on our hands. It may seem like a small thing, but the constant social pressure to tip a person who is staring right at you is utterly preposterous an exhausting! So to you, 16 handles, I say, pay your employees enough and get that tip option off the screen!! And I'm going to Dairy Queen!!!! read more

Great New Glatt Kosher Frozen Yogurt Shop Super Fresh and Tasty, Ultra modern design and Friendly Staff Too read more

16 Handles - Newly Light sign for 16 Handles , New City Location - Ice Cream & Frozen Yogurt Near Me - New City, New York

Local and awesome soft serve yogurt. Love the toppings, huge selection A bit pricey when you add all the toppings but overall great staff very friendly, clean and worth checking out. read more

I'm not from the area, however the 16 handles here in new city is wonderful. It is very clean, and is constantly being cleaned even while you're there. The staff makes sure the floor is sparkling and wipes up any mess as soon as it happens. And the counter is constantly being cleaned whenever there is spillage or crumbs from toppings. Very friendly staff who are talkative and helpful and overall very nice. Some of the flavors are different than the ones by my house on Long Island however I don't mind, I like being able to try different flavors. Their coconut flavor is delicious!!!! And their cold brew is so tasty, just like drinking coffee! Their peach is like biting into a fresh peach, not too sweet like other flavors there. The only downside (in my opinion) is that they just went kosher so you aren't allowed to enter with any outdoor food/drink, and this is a bit of an inconvenience being that the location is in the center of a small shopping center with many food joints. Other than that, great location, clean, friendly staff, good froyo! read more

16 Handles - Coconut castaway with coconut flakes + roasted peanut coconut flakes - Ice Cream & Frozen Yogurt Near Me - New City, New York

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Super clean. It gets very busy on the weekends at late at night during summer weeknights, but the employees do their best to keep things moving. I'd suggest going to the room in the back to sit down because it's generally empty so you have the space to yourselves, unless it's nice out and you can eat outside! They offer coupons in the Pennysaver and also the chain has a rewards program so that you can earn points and eventually free yogurt. I love that the Euro Tart is a staple and they NEVER get rid of it, because that's my favorite and I get it every time. I also love that the fruit is always fresh and not a canned, goopy, pie-filling type of fruit topping. It's ACTUAL fruit. Hooray! read more

Very good customer services, super nice staff and all the flavors were amazing! I ended up buying their taro root flavored ice cream and it was delicious. Pricing is kind of high, but definitely worth it because the quality of the ice cream and toppings matches the price. I definitely recommend trying the flavors taro, English tart, cinnamon vanilla and ariba coffee. Great location to check out if you love frozen treats! read more

16 Handles - Ice Cream & Frozen Yogurt Near Me - New City, New York

Good selection of flavors, helpful and kind staff, and this location has a very clean station of toppings making it much more appealing to build your own creation from. Nice local spot to visit with kids after school! read more

I take back what I wrote 3 years ago. I am fairly disappointed with this establishment. I found a H. in my birthday cake frozen yogurt. I also brought an iced tea from craft taqueria in and they threw it away. How dare they? I really wanted the rest of it. It was on the specials menu. The lemon grass flavor one. After they did that they told me I was. Fat. The euro tart and wet walnut is so great though. That's why we get 5 star. NO MORE RASPBERRY SYRUP???? Where is it? Please write back. Thanks. read more

Toppings are always stale. I order for my coworkers and the walnut we're terrible and stale. The sprinkles, taste like clay. I asked the worker as well, if the topping were fresh she said yes. I called and asked if we can get fresher walnut, the manger said he would return my call, but never did. There ice cream was very good, but stay clear from there toppings. read more

16 Handles - Ice Cream & Frozen Yogurt Near Me - New City, New York

Nice location. Staff was friendly and helpful. Taste the flavor you want before you buy it.

Went to 16 Handles for the first time the other day. Will be going back. I had the Thin Mint and Peanut Butter on a recommendation and both were great. They had a ton of toppings to chose from as well. Overall, I enjoyed the atmophere and product. This store was just as good as the ones I've been to in the city read more

Went to 16 handles for the first time on Saturday. It was very busy but I still got great service. I was able to sample 4 flavors - all great, and filled up my cup with fresh fruit toppings. The atmosphere was cool and modern. I've been to other self-serve frozen yogurt chains in NYC and think this 16 handles is probably the best. Would recommend. read more

Went for the first time last week, AMAZING flavor selection! Was very happy with the toppings as well. Store was clean, workers were friendly. A few points of criticism, the workers have to come get you a sample in a sample cup, should consider just giving people one when they walk in as I have seen other stores do. Much easier. Also after I had paid and was walking out I heard the cashier offering to the people behind us to sign up for the reward zone, including that purchase. I was not offered this and was a little upset by it. So make sure you ask about it if they don't offer! read more

Best place for yogurt in all New City makes Yogurt Sensation look like child's play Try this Dolce de leche in a waffle cup with cocoanut ,chocolate crunches ,roasted almonds ,marshmallow and hot fudge topping. WOW And as for Amanda' s review she obviously works for the competition and does read more

Typical self serve yogurt bar...fresher toppings than I've seen at some places. A creature of habit I get the same thing all the time...cake batter yogurt with fresh mango. Four stars instead of 5 because it was $11 just for me! I'd love it more often...not at that price. read more

This was my first time ordering (online) from this place. So, I couldn't believe how expensive this was 6.95 for a small, $2.00 extra for a medium total plus tax came to $9.70 REALLY!! Online also prompts for a tip automatically (15%) which is on tax too which I clicked 0, if I would of done this this terrible count size would of cost over $11.00 So over prices!! My granddaughter wanted the marshmallow flavor in a cup, so how can I say NO to her. When I went to pick it up at curbside, I noticed you were able to go inside so instead of calling I went inside to pick it up. It was ready in the refrigerator all bagged up. I didn't have a chance to look at the actual size and quantity. When I got back to the car she opened it and her Mom was there to and said "wow what a small amount they gave". My first and last time going to this place, NEVER order on line you get ripped off with size of ice cream b/c they use a cover. My advice I would go to another place!!!!!!!!!!! read more

Love this place! I especially love their variety of fresh fruit toppings and their unique froyo flavors! I recommend becoming a rewards member and downloading the app since you do get a free $5 credit!! The only thing is that since they are kosher, you cannot bring outside food into this place. This 16 handles is located in a big plaza filled with restaurants and other eateries. We had gotten dinner next door and packed it up to go and wanted to get 16 handles right after. We were told we cannot come in with outside food so we left to drop our food off but didn't come back since we did park far away and didn't feel like walking all the way back in the cold. Other than that hiccup, i love this place and i'm so happy they have a location right here in New City! read more

16 Handles is consistently good for the mainstream fro-yo crowd, but a huge disappointment for vegans. They have a dairy-free frozen dessert available, so they get 2 stars for trying, but the flavor is poor. Really poor. I have inquired several times, and I've been told they have a new diary-free flavor every month, but I've checked it out again and again, and it's always the same two flavors: a terrible orange or an equally bad pink berry. The orange tastes artificial, and the pink tastes like it's flavored with cough medicine. Often, the non-dairy flavor is not changed for months at a time, but even when it does eventually change, there never seems to be another flavor other than the orange and pink. The rest of my family (non-vegans) love this place, so I go along. On the plus side, the fruit toppings are usually fresh and very appealing, so I end up with a cup of fruit. The fruit is good, but it's a let-down when you're looking for a frozen treat. And with so many good non-dairy sorbet and frozen fruit options available elsewhere, it seems like they are just going through the motions of providing a non-dairy offering. read more

We all love it. Clean, clean, clean! Yummy, yummy, yummy! Great service every time from all. The kids are particularly enamored with a worker named Zoey, who always greets us with a big smile and is so friendly and helpful. This place scores 4T's.... Totally Terrific Taste Treat read more

I visited the third Avenue store today. The conditions were deplorable. It was filthy. The bathroom had not been cleaned at opening, therewere crumbs everywhere. The floor was sticky and dirty. There were yogurt remnants all over the dispensing handles. The staff was disinterested and complacent. It should be reported to the health department. We walked out horrified by the lack of cleanliness and adherence to Covid guidelines and precautions. read more

Extremely rude and patronizing young woman working in the store today. The sign on the door says masks optional ( according to the cdc) yet she asked me if i am fully vaccinated. I replied yes but you really should not be asking me that, since according to HIPPA, i am not required to answer. She then threatened that if i start a "fight" again i will be kicked out. I was speaking in an calm voice and tone and she had serious attitude. Not an acceptable way to treat customers! read more

Why do they send a request for feedback after a visit if you can only get 1 promotion code a year? That's not great at all. The yogurt is good, but they rotate too often. read more

Overpriced and tasteless. 4 flavors tasted exactly the same. There's a sandy weird texture to it. The staff is overbearing as well. Had some kid stand like 6 inches behind me to make sure I didn't steal any yogurt. I'm 40, not some teen trying to steal your tasteless overpriced yogurt. Will never go back. read more

Amazing staff! Especially during the pandemic they've been so kind over the phone and very understanding. Also, they have amazing froyo. Sugar free cake batter and cold brew is the way to go. Highly recommend. read more

Very helpful staff, its always clean and sparkling, willing to help, and try new flavors, they have wonderful ideas what to add and what to mix with. Wish they opened longer hours. The price is right as well. read more

Super delicious! This 16 handles was clean and had great toppings. The had a bunch of flavor and a sitting space and a party room. Staff was really nice and gave my daughter a free 16 handles for her birthday. Line was wuick and the prices were reasonable. Highly recommended if nearby. read more

With froyo stores being so up and coming I thought I would give 16 Handles a whirl. Needless to say I will not be returning. Good grief, where do I begin? The help is absolutely useless and immature. The staff curse incessantly and have an utter disregard for the customer. I asked the girl at the counter how the process worked and she said, and I quote: "You put stuff in the cup and pay." With regard to the product, the toppings were stale and unsavory. The yogurt itself was decent, but it was certainly nothing that justified the experience as a whole. I will never go back to 16 Handles again and I hope nobody else has to share in my extremely unpleasant experience. read more

coming to this store is such a disappointment every time because they still have yet to bring the salted caramel back. will forever b waiting for it. read more

Oh how I've longed for a 16 Handles in New City! I've been to other 16 Handles in Manhattan (which I adore), but since this store has opened, I am able to get my fix whenever I want! The best part of this place is the customization. There is something for everyone: No Sugar Added, Fat Free, Tart, Sorbet... You name it, this place has it. Best yet, so many of the flavors taste like *real* ice cream. I dont know how they do it, but i love it! It is also fun to stop in and check out the rotating "Flavor of the Month"! After you self-serve your yogurt, you can add as much (or as little) of the toppings as you desire. Of which, the staff are always cleaning and refilling. There are sauces, cheesecake bites, cookie dough... the list goes on! The amount of options are endless. They also cut their fresh fruit daily, which is a huge plus considering other places in the area have frozen fruit (um, gross). They always have fun music playing, so its a great environment to hang out with friends, or even stop in with the fam. Their flat screen TVs keep the guys happy when the Knicks are playing too! The employees are always friendly and helpful. I've noticed they are constantly cleaning and watching over things, which is very re-assuring as I tend to be a germ-aphobe :) Overall, 5 Stars! Will definitely be back soon. read more

Very nice yogurt place off of main street, always looks like it does good business, but sone of the 16 Handles location closed. They have a nice selection of yogurt from coffee, to raspberry, and peanut butter. The yogurt is charged by weight, and it's easy to go overboard on the toppings. Also, there is plenty of seating, as well as a party room in the back, and very clean. I would hate to see this place close read more

16 handles is always great but this place is super clean and the people who work there are so friendly. They have great flavors and toppings ! read more

Its always bright and clean. There's a good variety of flavors and toppings. The employees pay a lot of attention to the customer and the stores cleanliness which is nice. Its a typical froyo store though they have some great deals. read more