This was the closest dunkin off 95 as I was driving home to Maryland and decided I needed to get coffee before I fell asleep. Directions had me turn left into the parking lot, but that also meant I had to drive in, do a u-turn and get into the drive thru line. Line took a very long time even though I had mobile ordered. There were only 3 cars in front of me and it still was over a 5 minute wait to get to the speaker to tell them I had a mobile order. I didn't see anyone ahead of us get anything but coffees too so not sure why it took so long. The person ahead of us was handed 2 drinks and handed them back until they got what I'm assuming was the right one. Fortunately they were both cold drinks so I know it wasn't mine that was mistakenly given to another person first. read more

If you ever wanted a masterclass in How Not to Run a Dunkin' Donuts, congratulations, you've found the campus. Watch as the staff perform an ancient ritual: make your order, set it behind the counter, and then vanish like they just remembered they left the stove on at home. Your coffee sits there, fully brewed, fully paid for, fully unreachable -- a Mona Lisa behind glass, except the glass is a bored teenager who won't make eye contact. Ask the manager for help and you'll be met with the exact energy of someone who caught you rifling through their mail. How dare you want the thing you ordered. I hit Dunkin' twice a week, every week, in every city I travel to. I've seen some things. This was a new low. read more

Dunkin' - Original Blend Iced Coffee - Donuts Near Me - Dumfries, Virginia

Pumpkin spice day... It's the first day of Pumpkin spice & was so excited to get my first drink. Stood in line for 7 minutes until it was my turn to the order. The guy taking the order was not excited nor had the attitude of wanting to help customers. I ordered a Medium Decaf pumpkin cloud Dunkalatte; not a difficult order. As I was waiting, I was watching the staff lazily get orders finished for those people inside ordering while 3 cars went through the drive-thru faster than inside. When a sandwich item was ordered on accident, a female staff walked to the back & ate it instead of helping the front staff with the long line of orders they needed to fill. After standing 15 minutes for my drink, I was handed a Small, decaf latte with 1 pump of pumpkin swirl. I was already late for work that I did not have to time to complain nor was I expecting to be helped in a timely, apologetic manner.... took the fun out of pumpkin spice release day disappointing. read more

Service was friendly and the food came out fast and hot! Coffee was the yummy Dunkin coffee we love! No clue why all the bad reviews. Our experience was very nice! read more

Absolutely ridiculous. The person taking the order thinking it's funny to say they don't have practically anything. Finally takes my order and still has a horrible tone. I waited 10 min for them to get their act together cause 2 people were in the back play fighting. It took for the manager to step in for me to finally get my food. Yet I wasn't offered a bag to take my food even though I should've gotten one to begin with. A girl cleaning the lobby noticed I needed it and asked me for if I needed a bag, someone behind said "she don't need a bag". Definitely awful service. read more

Worst Dunkin ever ....and that says alot because I patronize MANY all over the east coast. Ordered at this location 3x....each time I've gotten sick after drinking the iced lattes so something is off at this location. I woke even speak about the lack of personal cleanliness witnessed at the drive through, poor customer service, or the fact they never make a full size drink (even when asking for light ice). Save your money..... bypass at all costs. read more

I asked if they had hot chai tea only they said yes. When I pull up the said it was a chai latte. Is the service this dumb

Just threw the entire meal and coffee away. Ordered a large hot coffee with almond milk and sweet & low.... got a half full cup of foam and the top wasn't on the cup properly, the foam was not coffee, the bacon wake-up wrap had a half piece of bacon in it with a weird taste to it. There were atleast 15 workers this morning, this should not have happened. I'm not happy!! read more

It's been 3 times different days were I put my mobile order and they NEVER have oat milk and instead of asking me if I'm ok with a different dairy they just assume and do what ever they feel like doing read more

Awful. Disappointed. Service one star. Ice cream was melting b4 we.left store. No a/c in building. No ice cream cakes or ice cream display for retail.Empty.We sat in our car to eat.Sad. Never any customers. Last visit we had the ice cream/cake display was broken. That was 2 yrs ago at least. Dont waste your.money. Ice cream was old too. ONE STAR. read more

I just saw a very racist ad. I will never eat here again and the drinks are too sweet.

Connected to Baskin Robbins is Dunkin Donuts. While I didn't particularly enjoyed the milkshake I got from Baskin Robbins, the donut holes I got from Dunkin Donuts were fresh and good. I inhaled and they were gone! I finished a bag while waiting for my milkshake.... read more

Dunkin' - a person holding a donut with a bite taken out of it - Donuts Near Me - Dumfries, Virginia

See all

The most destitute and ghetto Dunkin anywhere. The staff is rude and yells at you. They refuse to do the curbside service. And their food prep practices are DIRTY! They touch and prepare your food with BARE HANDS! Health Department needs to shut this place down! read more

The employees are so RUDE! I wasn't able to fully pull up to the menu to order due a large truck. So they couldn't clearly hear me. They insisted I edge forward and but I kept trying to express the truck has an extension on the bumper. I expressed I'm ok for me to wait and you all can wait too so you can hear me better. There was no need for attitudes. When I got to the window and wasn't greeted. She Barely wanted to wait for me to grab my card. Extremely rude. read more

This Dunkin' Donuts isn't *that* bad. I can see where some of those one stars come from, but that's what you will get at most other locations in the area let alone Dunkin' Donuts. It's an older style Dunkin', but it is a good size. It's nice to bring the family and groups and not feel rushed. The staff is ok and does their job well. I wish they were a little happier, but with the prices I pay for Dunkin' Coffee, I would only hold it against them if there were reason. Despite that, the drinks are good and come out fairly quickly. I have consistently been able to find a fair selection of donuts throughout the day. The biggest flaw for this location is the location (Town of Dumfries). If paying 10% Tax was not enough, I have had a couple of run-ins with beggars. Luckily, I can hold mine own (thanks sketchy oversea countries), but just know it is present. I can't really hold it against this location, as it is more of a municipality issue. All in all, I think this location is leaps and bounds better than the next northern location in the Kelly's Ridge Shopping Center and a tad better than a couple of the Woodbridge and Stafford locations. read more

See all

Walled in and ordered. 20 minutes later and no coffee. i approached counter and asked for my drink. I gave them my number, but they had no clue so I told them my order again. Worker began making my drink. She was interrupted by a customer complaining her order was messed up. I was totally ignored again as she began to fix her order. Twenty minutes later and I still didn't have any coffee. I walked out. Ridiculous customer service. NEVER AGAIN. Worst location ever. How do they stay in business?? read more

I sat 15 minutes in the drive thru after ordering 1 milkshake and 1 smoothie. I was the only car in the line and I could see 2 people were working. When my drinks were finished the woman handed them to me, I say thank you have a nice day and she just stares at me. This location always has terrible customer service, but I've never had to wait this long AND with bad service. read more

Very large dunkin. Probably one of the biggest I've seen. The inside could use a deep cleaning. The booths have crumbs on them, and the floor too. Even though dunkin has "donuts" in their name, their donuts are pretty bad. The always taste stale. The service isn't bad. It's quick, which is what you'd expect from a fast food place. Nothing crazy good. It's your average quick stop coffee shop. read more

Dunkin' - Vanilla donut with sprinkles - Donuts Near Me - Dumfries, Virginia

What a terrible representation for Baskins robbins. 1st there were so many employees in the back room hanging out while the line was 6 deep with one register. You pay for your order and then have to go to the other register which is closed and verbally tell them what you ordered so pretty much its whatever you want to say. Barelly added the right amount of nuts and caramel to a stale waffle bowl that trust me is so old it tasted bad. Asked thr manager for some more ina cup or whateber after i showed her what her employee served and she said ot would cost more. Sure I know a scam. And now it explains why everybody says 1 star . Deserves 0 stars. Literally threw away 14 bucks and drove down to prince william parkway where we got what we paid for from cold stone! read more

Worst In Dumfries. Order took forever and they water down the tea so much it's horrible read more

Dunkin' - Worst watered down Ice tea ever. I asked for another one and they gave me an even more watered down tea. They said, this is what you get - Donuts Near Me - Dumfries, Virginia

Met some work colleagues here for breakfast before a meeting this morning. The folks working behind the counter seemed to be having a real problem understanding orders and then getting them right. It took 3-4 minutes to get the two guys in front of me taken care of in terms of understanding what they wanted. I ordered the Turkey, Cheddar, and Bacon Flatbread Sandwich and a medium cup of coffee. I've been wondering about these sandwiches since I've seen the commercials for them. The girl at the counter must have misunderstood me - she gave me an iced coffee. I had to call it to her attention and get it changed out. The sandwich was not bad, just not something that made me smack my chops or think to myself "tasty!" The place is a little run down. The Men's restroom is in need of both a cleaning and a renovation. read more

Dunkin' - Donuts Near Me - Dumfries, Virginia

Today durring my daily walk I wanted a nice donut so I walk in and immediately I smelled a burnt smell, I try to ignore it and move on. As I get to the counter to pick out my donuts I see that it has a lot of missing options when I'm just there to get a coffee and a raspberry donut. When ordering I was encountered by a very rude employee who was in a rush with my order and he had a very rude tone after I ask for the manager the lady walks by and barely did anything to help too so I left in an instant Michelle was very nice though along with that I return that night after a long day of work and I see a very productive person working night shift and they take my order and see that they're not only a worker but a shift manager too as I was quickly and nicely given some good service by them and I see in the kitchen with some roaches walk by I recommend going there at night but I don't recommend eating there read more

The employee was very kind, the coffee tasted correct and was very good, and the bathrooms were freshly cleaned

As far as convenience it's right up the street but this is the slowest Dunkin I know of. It's hit or miss when you order ahead. By far a miss for the most. I purposely place my orders at least 30 minutes ahead in hopes it's done by the time I pull up and 90% of the time it's not. It's been times I've even came back and it's still not done. It's one young black lady that does an amazing job. I feel so bad bc she knows my name and I don't remember hers (i have a horrible memory). She is the only one who gets my orders out and on time. I may start driving the extra miles to go to another it just wait til I get to work read more

Okay, it time to post a review after my second visit. Do not order any filled donuts from this store, since thy only give give you 1/4 of the filling from other DD stores. We were very disappointed of their donuts. We ordered four white cream, chocolate cream, and Boston cream and they were filled about with the same amount of filling. The store is trying to make money of you and I by cheating us out of the filling. We have been going to DD for over 30 years and we will continue to go, but I will never go to the one in Dumfries on Main Street again. read more

Dunkin' - This is one of the four white cream filled donuts, and I had one with less cream in it. - Donuts Near Me - Dumfries, Virginia

First time swinging into this location. Despite its awful reviews my drink tasted good. The drive thru however, terrible design. There's only enough space for one car to order and pickup so you do tend to have to wait. Also not Dunkin' fault but the car in front of us decided to stop and talk on there phone after getting there drinks and we barely had enough space able to leave the drive thru area. Otherwise great experience. read more

waited 15 minutes (first in line using mobile app) for them to give me my order one piece at a time, food was delicious but service and communication was poor. read more

My family had a taste for some ice cream on this hot day. We drove to the Dunkin Donuts at 18021 Main Street, Dumfries, VA 22026. We got inside and there were three families ahead of us. The line moved very slow. There were 5 people working the drive-thru and one cashier working the inside. The cashier working the inside just took Dunkin and Baskin' Robbins orders. He never left the register to fill any orders. I could hear people placing ice cream orders with their Dunkin Donuts orders. When my family got to the register, the guy who was working the register left and told another young lady to take orders. She took our ice cream, then went over to fill our order immediately. The butter pecan ice cream carton was pretty much empty, but she continued to scrap until she got just enough. It was not the normal scoop size. My husband wanted hot fudge topping but the canister was empty. So he got a drop. The cashier told the manager, but the manager ignored her and proceeded to continue helping the drive thru line which had 5 people working it already. I asked, "anyone serving the people inside?" I ordered a waffle bowl. They did not have any waffle bowls. So, I asked for the waffle cone. Needless to say, the waffle cone was stale. The Lastly, the people in front of us had not received their ice cream order yet. This location greatly needs some training and/or rehiring. This was a very disappointing ice cream outing for the family. I will not visit this location again. I wish I could give a zero for the rating. read more

Horrible customer service! Supposed to open daily at 4:30am but they didn't. No explanation given and was told they couldn't answer what time they would open. Yet they hadn't bothered to shut down their mobile ordering so good luck to anyone who paid for food this morning. You're SOL, no food and no refund. Tried the location up the road and same outcome but at least they shut mobile ordering down. Knew I should've went to Krispy Kreme this morning. Dumfries needs a good local old fashioned bakery. read more

This was my first time at this Dunkin Donuts location. It wasn't anything special. I really like their coffee and donuts, so it's my go to when I'm craving this combo. I stopped by on a Saturday morning and decided to order via their drive thru. The line moved pretty quickly and the lady on the speaker was very nice. The only reason I gave this location 3 stars was due to the fact that she had to repeat my order 3 times.... I felt like she wasn't listening to me and that she was doing other stuff. Thankfully, all the food was there and correct. I ordered a breakfast sandwich (2 of them for $5 bucks-such a good deal) and a small vanilla chai latte. If you haven't ordered a Dunkin Donut coffee before, keep in mind that a small is really a small. I would say that it is equivalent to a sippy cup. A couple sips in and it will be gone! Other than that, food tasted great and my coffee was delicious. read more

This is the worst DD I've ever been to. It was hotter inside than it was outside. The trash was overflowing in the main room as well as the bathroom. The young man behind the counter provided great customer service but it's not a DD I recommend or will return to. read more

There are a few kind people that work here (and a few that are completely unprofessional), but the service is always extremely slow and I have had to correct my order as many as three times before. Nothing has ever just gone smoothly at this Dunkin - not even one time. read more

Jumped off the highway for a quick break. Coffee going out, coffee going in. The coffee going in was really good. The service left a lot to be desired. Slow and uncaring. The bathroom itself was not dirty but it sure wasn't clean. read more

Dunkin' - Donuts Near Me - Dumfries, Virginia

See all

Wow. What a sh*t show. I waited almost 30 minutes just for a breakfast sandwich and some hash browns. They were messing up every single order and acting like they were having a contest to see who could work the slowest. Maybe all their good workers were at church today, perhaps they should be praying for better employees... read more

Everything was good staff was friendly a little under staff but good service thank you

Fraudulent charges made on my card i was not even at that location that day but have use the card here before beware if u use drive thru and pay with your card read more

Dunkin' - Donuts Near Me - Dumfries, Virginia

Service here is a hit or miss. If you order through a delivery app, they usually mess up your order and their drive thru is a nightmare. The afternoon shift is unnecessarily rude and impatient. read more

If I could give 0 stars I would. This store doesn't even deserve a 1 star. I went into the bathroom and it smells like death. I also saw multiple roaches. DO NOT eat from this location. Very unclean and disturbing. How am I ordering my food and a roach is waiting in line behind me? read more

Not that reviews for this place do anything.. the management is rude and incompetent most of the employees are border mentally handicapped.. today I asked for a muffin the girl turned around and pointed at it and then proceeded to ring up a bagel.. then got rude with me?!? Don't go here it's a waste of time read more

The current manager is so rude! Just the way he talks to people and his employees! I will definitely not be coming to this location again!!