Ive been coming here for many years.. employees have for the most part been nice…read more
The nice thing is the location is easy to get to, it is a combined baskin and dunkin location, and literally open 24 hours, as well as a drive-thru.
Unfortunately, there have been a lot of issues with employees not answering phones at this location. It is a 24 hour location, but even if you call during the evening like between 7pm till 12am, many times they dont even answer the phone.
This is especially frustrating because it is a longer drive than other dunkin locations, and sometimes for higher demand or new, limited edition items you need to know if items you want are in stock. If employees dont answer the phone, and you drive there and items are gone then its a big waste of time.
Also, sometimes they dont even have the new baskin Robbins flavor of the month, or, only have one of the two or three new flavors available.
They unfortunately do not update the stock of items on their mobile app either. Normally the dunkin app informs you as to which items are still in stock at a particular location- but this system has to be updated throughout the day by employees at the store. The mobile app will tell you all the items are fully stocked at this location and available to order- and then you place the order, drive there, find out the items are not in stock- then the employees claim they arent even able to refund you for the order and tell you to contact dunkin mobile app support for assistance- which can work out but not with the regularity this location sells out of stock items for- the mobile app customer service will get suspicious if you continuously reach out requesting refunds for orders- even if the real cause of the refund requests is the store employees asking you to contact them.
These ongoing issues caused some frustration with this location over the years, and I was willing to overlook it and continue coming here, until the final straw.
For years, if you ordered an iced latte or iced refresher of any kind, and asked for no ice, they would gladly oblige you and give you a drink with no ice and still fill it up to the top.
However, a few months back, I asked for no ice on an iced matcha latte- this time the person on the drive thru speaker informed me that if I were to get no ice on the drink, they would only fill half the cup with the latte. I asked why, and asked if he could still fill the cup all the way. The employee said no, but said he could just do less ice instead of no ice, and still fill the cup all the way. I accepted his offer, and continued with the order.
I got my latte, drank it, and, literally half the cup was full of ice. Which is completely ridiculous. I was also confused as to how this amount of ice is considered "less ice".
I think the stereotype of dunkin is that it is a cheaper restaurant than places like starbucks, panera, or paris baguette. But it actually isnt. Their large iced latte costs around $6.00, is a 32 oz cup, and is roughly the same price as what starbucks would charge you for a similarly sized latte.
Ive seen the milk dunkin uses for their lattes, and its just standard non organic whole milk you can find at any grocery store. Us consumers can purchase a gallon of milk of that quality for only $3 or so- which means a massive company like dunkin can probably purchase it for far cheaper- perhaps $2 a gallon.
Their large latte cups are 32 ounces, so even if they fill the cup all the way with milk, no ice, it's still only a quarter of a gallon. At $6 per large latte, they are still charging a significant premium even if they offer large lattes with no ice.
I used to go to dunkin every month, even twice a month, anytime they released a new bakery item, a new donut flavor, or a new syrup flavor for their lattes or refreshers. Now, because of them refusing to offer lattes with no ice, I have stopped going entirely, other than maybe 3 or 4 times a year, and even in those cases only to try a new bakery item or donut flavor- I no longer purchase their lattes. All of their competitors, even mcdonalds, allow you to get no ice in their drinks with no upcharge and no issues.
