Dunkin on Salem Rd. Is the worst I have visited all of my local Dunkin between Conyers and Covington and I have never experienced a problem at any of them except the Salem Rd one between inaccurate orders to RUDE employees. They will do nothing to try and resolve the order. They just want to argue with you until you get fed up and just leave. I ordered a caramel creme the lady called it a vanilla creme and there was no evidence of caramel anywhere as you can see by the pics. The only thing on top is the cinnamon no caramel on top or on the cup which there is supposed to be or on the bottom no caramel not to mention no taste of caramel so I believe she called it as it was a vanilla creme. read more

Dunkin' - Again no caramel - Donuts Near Me - Conyers, Georgia

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While on a road trip, we decided to get off the interstate for a coffee. We saw this place listed on one of the exit signs showing 'food'-related businesses. We exited and found it (you have to overshoot it on Salem Road and enter the plaza next to a McDonald's). We pulled in just before 1 p.m. on a Thursday afternoon. We entered and my wife hit the restroom while I walked up to the counter to place both our orders. There were about 3 staffers behind the counter but they were very focused on the drive-thru, from what I could tell. As I waited, I noted that this cash register / counter had a sign about 'pick-up orders' so I thought maybe they preferred walk-up customers to use the other register about 10 feet away towards the ice cream end of the store. I eased down there and waited. One of the staff came by...and grabbed something from a shelf and walked off. Another staffer came close but ignored me. At that point, my wife returned from the restroom and gave me a quizzical look. I explained that no one seemed interested in taking an order. I asked if she really wanted a coffee and she agreed it could wait. We exited the store and headed back to the interstate. If this place doesn't want walk-in business, they should lock the door and post a sign to that effect. I'm really unlikely to be in this area again soon, but if I ever were, I certainly would not go back here. read more

20 minutes for frozen coffee is way too long. They didn't even have anybody pull through the drive-through or come in the whole time. I waited the last time I tried to come through and get a frozen coffee. The lady in the drive-through said they weren't doing frozen drink drinks. I'm glad I live in Florida. read more

The driver thru cashier doesn't understand equality of the customer regardless of the disabilities. Just because we can't talk to kiosk it doesn't mean that we have to go in. I have been to many drive thru Dunkin' donut and had no problem for several years. Please train the workers how to respect deaf people. Thank you. read more

I experienced horrible customer service this morning at the Dunkin on Salem Rd in Conyers GA. I frequent this restaurant at least twice a week. Today I ordered a hot tea and donut. My order was correct on the screen. When I pulled forward and payed for my items, the person at the window handed me my tea. She proceeded to close the window. I informed the worker that I also had a donut. She explained that the donut was not on my order and that I needed to get back in the drive through line to order a donut and that she could not adjust the order in the drive through window. I asked to speak with the manager because I did order a donut. The manager said that I could get out the line and come into the store ( it was raining out) to purchase a donut. I explained to the manager what happened. I ever offered to pay $ 2.00 cash for a donut and they could keep the change. The manager stated that my only options was to come in. The manager then states that , " I am holding up the other cars and that I needed to get out his drive through be before he calls the cops on me". I have never experienced such disrespect from a manager. Even after I explained that the first person the took my order must've gotten it wrong, the manager refused to help me and would not take my cash in the drive through to rectify the situation. I will never come back to this Dunkin and I am very disappointed in the customer service I received today. read more

They are very sweet and kind. I had a DoorDash order that wasn't processed properly. So I came to this store since it was the closest to my home because the other location was temporarily closed. They went above and beyond and went the extra mile to correct my DoorDash order that went wrong. read more

Inside is finally now giving boots Houston is deceased, amazing renovation! Emily didn't throw hands with me and staff was really quick and nice. Only downside is your drink is going to be a 50/50 but I just think that's how every Dunkin is. read more

The last time I was here I had to wait 30 minutes for a coffee I mobile ordered. Then today when I mobile ordered 2 people told me they didn't receive it. When actually they are just unorganized and lost the ticket. It took me reordering the drink to actually get it made. So because I was mad about the service I've received multiple times the girl proceeds to call me "white privilege" It explains why you have 2 stars. You need to hire better employees. Went back again to see if things changed and nope. I placed a mobile order to pick up inside because I didn't want to wait in their long line. The door was locked and after 15 minutes they finally opened it. Saying they were "under staffed" yet had 5 employees working. And one person locking the door and handing out drinks when they could be making orders. Ridiculous. The employee still works there with the same attitude read more

Dunkin' - a woman standing in a kitchen - Donuts Near Me - Conyers, Georgia

Customer Service sucks. The monitor was broken and no one said anything at the speaker so I proceeded to the window. The work stated yeah our monitor is broken but our speaker still work, you have to pull back around for me to take your order after a 15 minute wait in line. read more

This location is absolutely horrible! Every time we. Have stopped by here, no matter what day of the week it is or what time it is, they take forever! There's absolutely no reason that you should have to sit in a drive thru line for 30 minutes... especially when you have placed a mobile order! And then when you finally get to the window... they don't even know what all was on your order and don't have the order completed! This is some of the worse service I've had... ever! read more

This was a ROUGH experience, and them being right next to a Starbucks has not incentivized them to do better in the slightest. Placed a mobile order, arrived about 15 minutes later (because I know how DD moves a little slow on those mobile orders), and saw roughly a dozen cars sitting in the drive-thru. Thinking I would bypass all that, I slap on a mask and walk inside. That was my next mistake, soon as I opened the door I hear "YOU GOT A PROBLEM WITH ME?!" and a reply of "YOU AND YOUR MANAGER CAN GET THIS WORK!!" Lovely. One of the dozen waiting patrons and several of the 8 employees were having an exchange of words, and all were ready through throw down. I managed to make eye contact with a relatively nice young lady (buzz cut) and asked if I could pick up my mobile order. She looks towards the order area and sees that the ticket hasn't even been taken off the machine. Oh okay then. She offered to make it, and while she did I got to hear all the anger from the customers and confusion from the employees who were either all new or poorly trained. Meanwhile, young lady comes back and says they are out of two of the three ingredients I requested. At this point, I wanna get out of there before someone unloads a firearm, so I told her to just splash some coffee in the cup and that'll work. She handed me back a cup 80% full and I ducked on out of there, never to return. read more

Thee worst Dunkin in the area, everytime Ive gotten coffee from here its always wrong. Especially when its through Doordash. I asked for a cold brew but got an iced coffee AND my sandwich was missing. read more

This store has the absolute worst customer service. I placed an order, had the order verified at the window, and it was still wrong!!! When I got to the window to pay, I informed them they'd left off an item. The response to their failure was for me to drive around and reorder because they don't take orders at the window! They made no corrective actions other than for me to inconvenienced and get in line!!! The kid with the colorful hair was rude. The group of young people socializing was probably the reason for the mistake. I'll be only purchasing my morning coffee from Starbucks!! read more

horrible customer service. rude communication. not stable. watch who you hire. not everyone deserves to be hired with a nasty attitude.

Emily at this location is extremely rude. She read my order back to me and had it all wrong. When I told her it was wrong she got an attitude. I repeated my order and she snapped back saying "That's what I said!" An iced coffee is not the same as an iced latte and oat milk is not the same as almond milk FYI! However, there is a man that works there that is absolutely amazing! I wish I knew his name he has a great personality and is the only reason I attempt going there! read more

Stopped and grabbed a quick breakfast with my family this morning on our trip back home to VA. We were greeted with smiles and good morning's when we walked in, which was pretty cool. Speaking of cool, it was freezing in there lol. It wasn't busy, so we got our orders pretty fast. I personally don't think DD's breakfast food is the best, but I do love their coffee. I ordered the Chicken Bacon sandwich and a medium cold brew. The sandwich was just whatevs to me as I expected, but I devoured it anyway because I was hungry. I think the honey mustard saves that particular sandwich. It was a good experience for us overall. By the way, they sell Baskin Robbins ice cream and ice creams cakes. Just sayin. read more

Dunkin' - Chicken Bacon on Ciabatta sandwich - Donuts Near Me - Conyers, Georgia

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If I could give this location negative stars I would. The older lady working the front counter had a HORRIBLE attitude! She acted like she didn't have a clue about drink Flavors or how to work the machines. She proceeded to make my drink and put her nose in it to smell it, and cough and hack all Over it! She was very unkept and dirty looking and rude! I wouldn't go back here if my life depended on it! Dirty nasty place, and rude worker. My husband took both of our drinks from her and put them immediately in the trash so we didn't get what she coughed out all over them! read more

We ordered 2 decafs, one with cream at the drive through. They were out of old fashioned donuts, and plain donut holes. We got the two decafs with cream and they were cold. We returned and went inside for replacements, which took way too long to prepare. The area behind the counter was filthy, donuts and papers on the floor. The 3 teenage girls working had no manager or experienced help in the shop.,We won't be back., read more

Stopped in for a quick coolata and a sweet on the way home after a day in Atlanta. Walking in and saw dirty tables, napkins on the floor. All the employees were standing behind the counter on their cell phones. No help to the people standing in front of us. Finally I asked can someone help us. One of them said if we must. Ordered and waited 12 minutes before the simple coolata was given to me. It was not full and the person swirled it around to make the cup look full. The manager did respond to the survey that I did, offering a free beverage next time in. read more

We visited this location on Thursday evening about 7:30pm. We waited at the drive-thru for at last seven minutes. There was a car at the window that did not move, nor did anyone respond to my husband's hello's at the order position. We finally just drove off. This is the third consecutive unfavorable incident. There will not be an opportunity for a fourth. read more

Stopped at drive thru window, waited for several minutes. Then decided to drive to window. The employee was there resting on the counter. After getting his attention, he told me I couldn't place my order at the window, that I would need to drive back around or I would have to come inside. This would have made sense if there was a LONG LINE OF CARS, but I was the only customer. He apologized but he should have a way to take my order. read more

he staff as of March 2022 needs to be changed completely. You will never be greeted when you enter. ive tried goin in several times and each time ive been ignored. Stop hiring clowns and get your staff together cause that shit is ridiculous. everyones waiting because no one wants to stay at the damn counter, everytime. Trash Staff been months n nothings changed fix it read more

This staff here works efficiently and they make the drinks correctly. The line moved fast and the employees were courteous. The sandwich didn't have the best taste so quality can improve here for the food. Otherwise, one of my favorite locations for drinks ! read more

During this current pandemic, I take safety seriously, especially at restaurants. This dunkin wore their masks and were pretty sanitary. I saw them washing their hands frequently. The only reason why I placed 4 stars instead of 5 was because of the pace. I saw a long line in the drive-thru so I decided to walk-in. It took them a good 20 minutes to realize there was a line since they were so focused on the drive-thru. Nevertheless, once they received our orders, they quickly did our drinks under 5 minutes. So I guess they just need better organization on keeping a good balance between drive-thru and walk-in. read more

Poor customer service. Poor communication. Attitude... had me waiting from drive through to going in just go tell me they weren't doing cooked food read more

Definitely wouldn't recommend this place! Most of the time, the coffee is old and has a burnt taste, and it's not unusual to find coffee grounds floating in the bottom of your drink. There are always bugs flying around inside by the seating area, and today I watched numerous flies landing all over the donuts while I waited for my coffee at the counter. Really disgusting! read more

Came here the morning of Thanksgiving Day. The lady working the window could have not been nicer. They were pretty busy though, and got our order wrong. read more

I stop in here almost every single day, sometimes multiple times in a day, at varying times. Service is always friendly and very prompt. There has been maybe one or two times when my order wasn't perfect. In regards to the other reviews, when the store had just opened, there were more issues as they were still getting their bearings, but I strongly recommend this one now that they've gotten up to speed. read more

The service was terrible. First time having a bad experience at a Dunkin Donuts location. I've been all over this country and this is the first. But this is how it went. I pulled up. I asked for 2 everything bagels toasted w/cream cheese, 2 of the $3 egg/cheese English muffins deals, and 2 glazed bow tie donuts. They expressed they didn't have the regular egg patties for the sandwich as advertised and that they didn't have bow tie donuts either. They offered to substitute the bowties with the original glazed and substituted the regular egg patties with the veggie/egg white patties. I was cool with that. But then communication ended abruptly, leaving me confused. I decided after a moment to just pull up to the window. I arrived to 2 workers arguing. The cashier ran back my order but was confusing me in whether she understood my order or not. To no surprise my order was wrong. I asked about my glazed donuts, "No we ain't got none." I asked about whether there were 2 or 4 English muffins sandwiches in the bag. I didn't receive a clear answer. I pulled in to the parking lot after the financial transaction. I ended up with 2 bagels and 2 veggie/egg whites English muffins. So disappointed. Instead of paying for the price of the English muffins I wanted, 2/ 2 muffins($6), I ended up receiving 2 muffins I didn't want at $3.99 per muffin. And to throw more salt on the wound, they put balled up napkins in my bag. You would have thought they were previously used. Also, first Dunkin Donuts without a Military service discount. read more

Employees have no concern for public health during this COVID-19 pandemic!!! None of the 5 employees wore their masks properly. They were all either under their nose or under their chin which defeats the whole purpose of protecting others. They were breathing over donuts and coffee the entire time. This is my 3rd visit this week and 2 out of 3 times the same thing...no masks properly worn. I tried to give them the benefit of the doubt but I'm done with this establishment until I see consistent changes to better their operation. I will not risk my life and the lives of my family! Save yourselves!!! read more

A fine Dunkin' Donuts, indeed. I stopped in while passing through the area, and my experience couldn't have been better. The folks there were friendly, and fast with my coffee. Likewise, the restaurant itself was clean and enjoyable, both on the sunny patio and in the spacious dining room (loved the big comfy leather chairs, which not every DD location has, in my experience). I broke out a packed lunch, and sipped good cold-brew coffee while reading a good book and watching the world go by -- wonderful! I had no problems during my visit, and would gladly return. My sincere thanks goes out to all associated with this business. I am grateful for, and have benefited from, your work and service. Keep it up! read more

Called ahead for what I was going to pick up on Thanksgiving Day. Grateful they were open to help provide food for our volunteers. Fresh Doughnuts and Hot Coffee. read more

Dunkin' - Great service! - Donuts Near Me - Conyers, Georgia

The worse Dunkin' Donuts EVER!! The way is sooo longgggg everyday when I come here. No mattter how many people online even with 1 person on line you have to wait 15 mins the employees do not care about customer service DO NOT go there !! read more

I ordered a pumpkin spice latte and they gave me a black coffee,not impressed. My friend ordered a large sweet tea and they gave her black coffee as well. As a coffee place by a high school you would think they would do better‼‼ read more

Please don't waste your time going to this Dunkin. Everything is always stale, the coffee taste like water and sugar, and they always have some excuse on why they can't make their items. Employees are also not keeping their masks over their nose, I wouldn't trust them. read more

I work night shift in Atlanta, and I stop by here roughly twice a week on my way home for coffee and/or breakfast. The service is great, staff is always friendly. My order always comes out right and they are willing to suggest/recommend a specific brew of coffee. I'm always asking questions about coffee or food, and they always have an answer. Love this place, and I always go out of my way to go to this location. read more

I really would like to give this place three stars. The people are nice and try hard. It is crowded and tight, and the coffee is so-so. So all things considered, I would have given them three starts before today. But then I ordered the new Dunkin' Donuts breakfast burrito, which is perhaps the biggest rip-off in fast food breakfast. You pay over $3,00 for a miniscule "burrito" that is literally the size of an egg roll. I actually went back to make sure that they hadn't made an especially small one for me. But alas, it is the standard size. I ate it in two bites. So be warned! Do not get the Dunkin' Donuts breakfast burrito! read more

Would give -0 stars if possible. Horrible service. Non existent customer service and poor management which is reflected in the employees' tacky ignorant behavior. management is the same. Served me old coffee full of grinds and when I called to complain was met with rude, nasty unprofessional behavior and acted as if it was a problem they messed up my coffee. You gave me old coffee with grinds that I now have to come back and get replaced and you are mad? Then when I called to speak to a manager to complain about the employee it was no different. She didn't care, was unresponsive, silent and dismissive. Both times met with silence and ignorant feedback. Will never come back to this location as with their behavior they may put something in my coffee. The lack of professionalism and just human intellect and sensibility is absurd. What kind of people are being hired these days! read more

Horrible service!! I had to call from the drive thru to say are you going to wait on me?? Literally 20 mins. In the drive thru and still had to leave with no food or service.. read more

I absolutely love Dunkin' Donuts this was was the worst service I've had! The lady behind the counter of the drinks started my order (small Dnkco) then forgot about it. She had started on her friends drink order and me and two others waited till that was done for her to start on a different customers order. I asked about my drink and she grabbed it spilled it so another lady started one. Handed me the cup half full I ended up asking if they could fill my cup all the way. Disorganized completely with drinks and doughnuts the only people who looked like they had it were the gentleman and lady behind the food counter making our sandwiches. Very sad about this place 15 min for a dunkachino is nuts since it's pre-made. Will never go back to this one! Corporate needs to look at most the reviews and start fixing this place. Glad I know how a Dunkin' usually is and it was not my first time at one! read more