Quick Service. Great Restrooms. Employees were friendly and greeted customers promptly

Slow service, associates with bad attitudes especially that morning shift crew, you would think by this location being new they would be on it, but no, same bad service each time I go. read more

Hair in my food.... Very inconvenient especially when the customer is on break... food quality needs to be improved read more

Dunkin' - Hair on my food... - Coffee & Tea Near Me - Conyers, Georgia

I just moved to the area and I'm an avid coffee drinker. I've been to this location 3 times hoping for improvement, no such luck. The lobby is always messy/dirty. The service is consistently slow despite mobile ordering. I can overlook most things but customer service is of high importance!!! The employees don't greet you at all, they don't apologize for the wait, barely make eye contact with you, and have a general "I don't want to be here" attitude. I'm giving 2 stars because the coffee is generally good and I see gloves in use. Otherwise if you're in a hurry (before work) choose wisely. read more

I did not order food, however the was prepared quickly with great customer service. The ambiance was clean for the most part from what I saw. Shout out to Ty for the great service. read more

after stopping here on my way to work for a while now, I can confidently say that the difference between decent drive thru times and food vs. the most burnt thing you've ever been handed depends on when you show up. Before 10AM, the staff is ON TOP OF IT, they nail their service and food/drink and I can expect to get through the drive through in five minutes tops. After 10AM, you'll be lucky to get through the drive thru in 20 minutes. Staff is rude, food is burnt, and it's a 50/50 chance if they will even hand you the correct thing. I'm typing this as I sit in my car, having already waited 25 minutes. This is at 3pm on a Monday. I know being a baskin/dunkin combo place probably makes things harder, but my god does the afternoon shift make it everyone else's problem. read more

They not only gave me great service, but they came out and jumped my car in 5 mins! That's why I have membership! They always take care of me when I come through. I don't mind spending my money here! read more

Dunkin' - Large Pumpkin Chai Latte was everything. Great service. - Coffee & Tea Near Me - Conyers, Georgia

The best time for Dunkin' is anytime during the fall! I'm such a pumpkin fanatic. I love all the pumpkin flavored goodies. I came here for a drink and ended up staying for my nieces. I got them ice cream and just enjoyed the inside ambiance. The service was great too. The cashier was so nice and helpful. read more

Dunkin' - a variety of donuts in a display case - Coffee & Tea Near Me - Conyers, Georgia

Zero Stars if it is possible staff is terrible they always have a bad attitude, they never have the right food this is the second time they give me the wrong food and you complain to them and they get angry, the bathrooms don't even say disgusting they need to clean them. read more

this was by far the worse Dunkin' Donuts I've ever eaten at. our coffees taste burnt, our hashbrowns were mushy and we only received 5, service was super slow, glazed donuts had absolutely NO glaze, the cashiers were nice that's the only thing good I can say. if I could give 0 stars I would! read more

Went back on Sunday Morning 7/13/25..this manager was on it..she had about 8 workers directing them and had them pushing out of drive thru orders ..as I stood a register ..a very short time...she saw me and directed one of her workers to stop what they were doing and address the front counter..I received excellent service ..something I value..I did see the young lady that ignored me at the counter in my last visit..she was the only one not moving at a working pace..she was just looking confused hunched over the register near the drive thru window.. read more

I wish I could give zero stars. The staff doesn't care at all. Half of the time I get something I didn't order. When they ask you what you want, and you start to order, they don't listen and talk to other employees. Do better. read more

Service is horrible!!! Placed a mobile order before getting to the store. Ended up leaving 35 minutes after the order was placed... without our order! 35 minutes after it was placed and they still couldn't tell us how much longer it was going to take! read more

The staff are nice but continuous inconsistencies in every order I have at this specific location. Short drive through lines are slow. Needs new management to train their employees better. A simple cup of coffee can't be 95% water.... Also my usual oatmilk latte once again not consistent. Either the staff can't read online orders correctly or just don't know how to make Dunkin coffee which is the whole point of Dunkin now. read more

Dunkin' - Mostly oat milk, barely decaf coffee and tasted like I was drinking perfume oddly. This is not an oatmilk latte. - Coffee & Tea Near Me - Conyers, Georgia

4 stars because the wait time and drive through at times can be ridiculously long.... One a few occasions I received a donut that wasn't fully cooked and cup loss not secured properly. The staff is always friendly and professional. We go there several times a week. read more

This is a good location. I would like to see all of the Covington exteriors upgraded like the one close to the Covington square. It would be great to get some of the employees from that locations to work the other locations in town. The manager needs to make sure that the people who prepare the food are making sure its prepared right. I don't know if its because of the oven they use or what the reason is. I don't like saying its the employees (the owners?) because everyone is short staffed these days. I am doing my best not to beat up on the people who come to work. The problem is most of the locations in the Covington/Conyers areas seem disappointing and I dont know who or what to blame. You go to Gwinett county and the Dunkin' aren't like this. The whole Newton/Rockdale area where these stores are located are neglected and need sprucing up. read more

omg where do i start. first off, i stood in line for five minutes before anyone took my order. no one greeted me or acknowledged my existence. the person who took my order couldn't get it right not 1, not 2, but 3 times. i had to continuously correct her because for some reason she couldn't figure out my simple order of coffee and a donut. the coffee came out and i asked the barista why there was no cold foam or crumbles on top and she said because i didn't order the signature drink... even tho i ordered and corrected the order three different times. it's not my fault your own employee can't push a damn button on a screen. i told her i ordered the signature drink and she rolled her eyes and grabbed the coffee out of my hands so she could add the toppings, then shoved it back at me. Seriously?? Incredibly rude staff, the store is run like a shitshow, they can't get orders right. So disappointed and will not be coming back. takes one bad experience to lose customers and they don't seem to give a damn. read more

It really sucks when you're craving something and it's not made correctly, but what is worse is when I asked if they could remake my order the employee said :"we don't have espresso ". So that really makes me question how they made my iced cappuccino without espresso and why would they be okay with serving me a drink that doesn't have the full ingredients. Then, another employee said: "no we do have espresso, the machine was just cleaning itself"... so now I'm imagining did they just serve me a drink while the machine was cleaning itself? It's honestly just so disappointing that no one cared enough to serve a drink correctly and they still showed no concern to remake it either. They did remake my drink, but it was not good. Unfortunately, I've given this location so many tries and they end up disappointing me at some point. It honestly just feels like a toxic relationship you can't get out of, and Im finally exiting it for GOOD. read more

Dunkin' - Iced Cappuccino - Coffee & Tea Near Me - Conyers, Georgia

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The service was okay but I just ordered a hot chocolate and it tasted like nothing but water

No matter how long the line is it Goes pretty quickly. The service I receive from this location is amazing. Every employee I have come across is very kind. The prices are alittle higher but you get what you pay for. read more

It really sucks that people won't take time to put a GOOD review! Been here many times and always a great experience. The drive thru line was long but went really fast. The caramel craze was delicious and a lot of Dunkin's don't make it right. Food was hot and fresh! read more

Every time I come here the speaker is always "not working" so I'd have to pull up to the window to see if anyone is even working. Any who, last night I really wanted some doughnuts and realized they close at 10 so I jumped outta bed and got there around 945p. Pulled up to the menu and once again I'm sitting there saying hello and get no answer. So I pull up to the window, it's clearly people working but they don't notice me so I honk my horn. She says "we're closed" I say "oh guys close earlier than 10?" She said "well no but we're short staff so we have to go head and close to clean." I said ok then drove off. Every time I come to this location it's always an issue. I wish Conyers could just build a Krispy Kreme out here so I won't ever have to deal with this unprofessionalism of DD. read more

Worse dunkin that I've ever been to. Katheryn was the manager and her attitude is terrible.

So the coffee was great as were the donuts. But our sandwiches were slapped together and I don't really think anyone really knew what they were doing. We had to tell them our order atleast 5 times as they were making it. Took forever to get our things and after we asked for a dozen donut holes we were given a dozen donuts and then had to pay for the donut holes. Just a crazy experience. read more

Even though it was packed; I still had a great experience. I went before work, so it didn't surprise me that there was a line. It wasn't quite to the door, but it was getting there and there was a line in the drive thru also. There was only one person working the register, but he was moving us through the line fairly quickly. I believe my entire time spent in the restaurant from walking in the door to getting back into my car was about ten minutes. There were a couple of big orders ahead of me, so I completely understood the wait; plus it was that crucial time before work when everyone needs their coffee. I only ordered munchkins and wake up wraps, so my order did not take long to complete. There were a lot of employees working, and no one seemed to be waiting an unnecessarily long time for anything. I liked how open the space was. This is the only Dunkin Donuts in the area, so to be able to walk in and not be met with tables was awesome. There were tables there, just not as soon as you walked in the door, so the people standing in line didn't end up standing right next to someone trying to sit and eat. This restaurant was fully stocked on all items displayed in the lobby. I appreciated that too; nothing worse than going to an establishment to get a retail item that is out of stock. The employees were all really nice and helpful too. One had been there all night, but he was still smiling and helping customers politely and quickly. They are located about 5 minutes from the highway and in a shopping center, so there is ample parking. Be careful navigating the parking lot though. If someone enters drive thru incorrectly you may be stuck for a minute until it dies down. This location is close to where I work, so I will be here fairly often. It's great to know they're here and they provide awesome service. read more

this is the WORST Dunkin' ever!! wait times in the drive thru are ALWAYS 15-20 minutes and god forbid you order food, they make you pull up and FORGET about your food and you have to call to remind them. I'm SO over this location. They really need to come through and clean house and get this store back in order. It's absolutely RIDICULOUS!! read more

If i could leave a 0 star i would i had walked in and one of the employees there was helping the lady infront of me and she had asked if there were any donuts in the back and he was more then happy to help and they were both african american then i was up and he then was very rude and lied saying they didnt have any donuts in the back but yet i was sitting there looking at them. Very disappointed read more

Not to be a Karen BUTTTT I think it's absolutely ridiculous how hot it is in this particular store. The air conditioning unit has been completely out for a while and the manager refuses to fix it "until renovations". How do they expect their staff to work at tip top shape when they are nearly passing out and or throwing up because of the heat??? One of the managers is rude as hell to employees & customers and I have witnessed it firsthand. As far as the food... it's about as decent as your going to get being Conyers and all. read more

This place is horrible! They have no idea what it means to have a full cup of coffee! The service is rude, and they always get the order wrong! It is best to go next-door to waffle house and have a good sit down. Do not waste your time or money at this location! Very sad! read more

This is the worst Dunkin' Donuts & Baskin Robbins location I have ever been to. I've given them multiple opportunities as a customer because they are just so close to my Mom's house. That's my first mistake, to support this location continuously because it does feel like they really just don't care here. The lines are super long everytime which does not bother me really. But they customer service and the quality of the food and drinks is just terrible. The owner and manager treats customers so poorly and does not lead by example. I have received incorrect drinks and food. I have received half served drinks. And the only consistency about them is that they 99.9% of the time make the drinks and food wrong. There is only one employee here that is really great and because of them I kept giving them a chance. The owner gave me an attitude a recent time visiting the location and even made by drink incorrectly and was rude when I politely asked for her to remake it. Don't waste your money here ! read more

HORRIBLE!!! Everything about this location is horrible. Customer service, wait times, fulfillment on order. Every time I order a bagel, I get a croissant. When I actually ordered a croissant it tasted funny almost like oven. I'll never spend money here again!!! read more

Drive here. Not even open. Tarp and plastic on all the windows. Complete waste of time

horrible service. went in and stood to get serviced for 10 minutes no one ended up taking my order

Nastiest veggie egg sandwiches served here. Literally smells like sink water in there. Donuts are so dry you have no choice but to dunk them in coffee. Only thing good here is the coffee. And tbh you can get Dunkin' coffee from Kroger read more

10:30 on a Sunday morning and are out of some donut flavors (out of glazed munchkins, said only had blueberry, pumpkin, and powdered) and out of Splenda for coffee (only option given in place of Splenda was sugar). Why have a donut shop if you aren't going to keep donuts!!! read more

BEWARE This is the slowest & worse Dunkin Donuts I've ever been to. They never have sweet tea. They take forever. I came in and one customer complained about waiting and I turn around and did the same. They mess up on drink orders too. I went in to get drinks I was told they didn't have tea and the cashier went to do something else in the middle of my order. So 5 minutes later the mgr came and place my order remind you it was slow and 3 other ppl working. She places my order after I've been waiting to place it. When I ask for tea again the mgr tells me they have tea so I told her ok and no ice so she puts ice in it and I told her I wanted no ice and she says it's not enough tea to not have any ice in the cup. I'm like heffa you think I about to pay for a cup full of ice & 4oz of drink. So I said never mind. She had a attitude and I left before I gave any money. I wasted 15 mins and walked out with nothing. Never again. This isn't the first time I have had a issue but it will be the last they will not get any of my money. read more

They have the slowest drive thru line EVER. After waiting for almost 20 minutes in the drive thru line, they didn't even offer an apology. To make matters worse, after waiting the 20 minutes, the croissant I was given was burnt. Sigh... read more

After seeing all of these terrible reviews I'm not surprised at the service I got at this Dunkin. My husband is a type one diabetic. But we love Dunkins sugar free coffees. I ordered 2 sugar free toasted almond ice coffees with cream and sweet n low. The lady hands me a cup with about an inch tall pile of granulated sugar on the bottom. Any type of artificial sweeteners ALWAYS dissolves in any temp liquid. Sugar doesn't dissolve in cold liquid. I sent it back and the MANAGER comes to the window and says she watched the employee make it. I was appalled. We couldn't drink these drinks that I ordered and the MANAGER refused to make it right. I've had this happen at other stores and they always take it back and apologize and remake it the right way. I miss the Dunkin in Griffin. They have wonderful service 100% of the time. If the other comments haven't deterred you enough, you don't want to go here. read more

Last Saturday afternoon I took my wife, oldest son, and two grandchildren to the DD/B-R store on GA. Hwy. 20 in Conyers, GA. We ordered ice cream products for all family members and one dozen donuts "to go". Two on the items were a medium and a large milk shake. As the only counter person on duty was scooping the ice cream to make these drinks, I noticed and commented that the scoops of ice cream were only half or less full. When he poured the LARGE shake into the glass, there was less than 3/4's of a full glass. He then proceeded to add two more small scoops of ice cream to the mixer and lots of mile. The final "product" was less than a full serving and very, very runny. The medium drink was made EXACTLY the same way: less than full scoops of ice cream and too much milk. When it was time to check-out, this same clerk attempted to double-charge for the donuts and was VERY rude when this was brought to his attention. We photographed the "large" milk shake next to the displayed drink glasses and the serving is very visably short. It should be noted that the clerk ran to be kitchen area to avoid being photographed read more

The service is horrible and the employees always get your order wrong and want to blame the customer/ not this location but Conyers, Ga. My wife was verbally attacked by one of their employees because she complained that her order was wrong , she called her a b---- and called her a host of other names and tried to come over the counter at her. then her and the other employees lied about the whole situation later, including the older black lady who can never get anything right. That person never got fired. We had been going here for years, we will never go back. We spent plenty of money and this maniac female employee called my wife broke because she complained she was over charged. These people are unprofessional, dangerous and liars at the hwy 138 location in which the same people own. The doughnuts are always stale. We need some competition in conyers for . This was a horrible experience for us. The one female manager acted like she did not really even know me and took her crazy employees sides. One day this girl will cost them alot of money. She has a temper and has no respect for customers. It was very scarey and no one wanted to listen to my wifes side of the story. We all know the truth. Horrible, horrible customer service and products. read more