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Dunkin'

2.2 (38 reviews)
InexpensiveDonuts, Coffee & Tea
Open 5:00 am - 10:00 pm

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I have to look in box and find no bacon, send box back in every time. This is over 4.49.
Carol M.

We patronize this Covington location in Newton Plaza most every day. Most everyday this location gets our order wrong. We now look in our bag and box. And wait at window while they correct order. Today my husband found order wrong after pulling out, and then went inside to correct one of our orders. We got home and his order was wrong. We paid for a English muffin fried egg and extra turkey sausage. It was a croissant one piece of sausage and egg. Tried calling restaurant many times no answer. Now calling corporate office.

Donuts

This is how I was handed a half dozen donuts at the drive through this morning!! No, they were not plain, they were frosted! Talk about a melted mess. I sat at the drive thru for a minute wonder why? Needless to say it was a mess by the time I got to where I was going. $9 for 6 donuts waisted!

 a cup of coffee on a table
Leigh V.

While sitting in the drive-thru, the customer in front of me had to give her order twice, to two different people. She then waited for confirmation before pulling forward. She sat waiting in excess of 2 minutes. Now on to my experience. My order consisted of 2 medium coffees. Nothing too crazy, in my opinion. I assume the person taking my order understood my request, but I couldn't tell by their incoherent and inarticulate response. When I received my coffees, I noticed they felt a bit lighter than usual. After arriving at my destination, I observed that both cups were only filled about 2/3 full. As others have stated, the service at this location has gone way down, and is seriously lacking. I've given this place multiple opportunities to change my opinion, but they have yet to do that. I'm now done with this location.

 a hand holding a cup of iced coffee

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1 year ago

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1 year ago

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2 years ago

Best dunkin around, always a friendly staff and a lot more consistent on products compared to other local dunkin

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4 years ago

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3 years ago

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2 years ago

Never have a problem with the people who work here. My wife and I call every employee on the morning shift our family

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3 years ago

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9 years ago

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5 years ago

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7 years ago

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5 years ago

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5 years ago

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10 years ago

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6 years ago

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4 years ago

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7 years ago

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5 years ago

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10 years ago

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5 years ago

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8 years ago

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8 years ago

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8 years ago

Always friendly at Drive Thru. Usually not too much delay even when busy. My coffee is made to order Everytime...

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9 years ago

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4 years ago

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9 years ago

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4 years ago

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10 years ago

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10 years ago

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10 years ago

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11 years ago

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7 years ago

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8 years ago

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8 years ago

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11 years ago

Service is ok, a little slow. Workers never seem happy to be there. It's no Starbucks, but it's pretty good.

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11 years ago

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9 years ago

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9 years ago

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Review Highlights - Dunkin'

Always friendly at Drive Thru.

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Lily & Sparrow - Chocolate muffins

Lily & Sparrow

(19 reviews)

I stopped by Lily & Sparrow while driving through Covington for a quick coffee and something to…read moreeat. At first, I wasn't even sure they were open. The windows are tinted and the open sign wasn't on, but as I got closer, I could see people inside, so I went for it. You order at the counter, and they call your name when it's ready. They also have some merch for sale, which adds to the vibe. I ordered a vanilla latte with oat milk and the egg and cheese breakfast sandwich on a croissant. Both hit the spot. Simple, fresh, and exactly what I wanted. The place itself is really cute, and the bathrooms are unisex and very clean (which I always notice). Staff was friendly and everything felt easy. It's also only about a 3-5-minute walk to the main square, but just far enough away that it feels a little calmer and not packed with tourists like some of the other coffee spots. Definitely a great place to stop if you want something a little more low-key.

I was very happy to find this coffee shop just one block from Covington Square. It was open in the…read moremorning after Thanksgiving Brighton early. I got a latte and two Americano for my man who was waiting at home. The coffee was fantastic and piping hot. The people at the counter seemed genuinely happy to be there, not just like they were putting it on for Customer Service or they were pleasant people. They also had a really beautiful outdoor area behind the shop with hammocks. Unfortunately, it was too cold to utilize it that day, but nice to know it's there! They had posted the following day that they were having an artisan market with live music and I was planning to go but we had to abandon our AirBnB unexpectedly due to a sewage pipe emergency under the street in front of the house. I would absolutely return to this coffee shop!

BeeFresh Bowls - Fruit bowl

BeeFresh Bowls

(19 reviews)

On a leisurely day, I sought out a healthy yet sweet treat, leading me to try Beefresh for the…read morefirst time. The establishment exuded potential, but upon arrival, I found myself browsing the menu unaided, as no staff member was initially present. Eventually, someone emerged from the back, albeit lacking in enthusiasm or helpfulness. While I understand that everyone has off days or personal matters, their responses to my inquiries were consistently negative, stating that certain ingredients were unavailable. In my opinion, Beefresh could easily achieve a five-star rating with improved customer service and ingredient availability. Furthermore, the actual bowl I ordered contained toppings that were not on offer, adding to the disappointment. Additionally, the application of Nutella and peanut butter was overly generous to the point of excess, necessitating removal, which proved more challenging than expected. In conclusion, I would recommend Beefresh if executed correctly and if all ingredients are readily available. However, if not, I would suggest exploring alternative options for a more satisfying experience.

10/10 would recommend. My first time trying this spot was after Pilates one day and man did it hit…read morethe spot. I love the Queen Bee as is. Their salads are amazing too. The service is always good. Everyone always seems so happy to be at work. Lol and that says a lot because most of the employees have been younger, either high schoolers or college aged kiddos. The inside is always clean and smells fresh like they use bleach and hot water to sanitize lol. But the bee theme is just too cute. I took my younger cousin one day before heading to the strawberry patch and he raved about how much he loved the place. And, he loved the boba ball samples too.

Donut King

Donut King

(74 reviews)

$

Due to the area and I saw this place on top of the hill well semi hill, but anyways, they had a…read moresign that they were open and that they were back in action. I like the fact that they have a drive-through which makes it so convenient and so I attempted to go through drive-through on my first time going there and I eventually had to tell the lady that I was just gonna come in because they had these specialty donuts that you couldn't see on the screen and so I wanted to see what they look like in person so I parked my car went inside. They had all types of donuts Nutella doughnut, Oreo doughnut we had a cinnamon roll doughnut they had a doughnut made out of croissant. They also had other pastries, savory and sweet empanada style. They also had jumbo delicious looking cookies so I got the doughnut that's made out of croissant and that was super delicious and I also had the iced coffee with vanilla and that was very good actually and I also had a breakfast sandwich there that came on a croissant, a sausage, egg, and cheese and at first I was kind of skeptical about it, but when I've been into it was hot it was fresh and it was delicious. Definitely will be coming back here.

Staff is very helpful, nice and know their product. Great place for a yummy iced coffee. I love…read moretheir sausage and gravy stuffed sandwich. Donuts are fresh and delicious. I did get some tater tots with my breakfast sandwich....probably won't get them again.

Dunkin' - donuts - Updated May 2026

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