Would love to review based on product I received. Can't. Waited at the counter for 4-5 minutes. People kept walking back and forth. Never waited on. I left. Suggestion: Customers make it possible to be in business. This is one more customer that won't be back. read more

The drinks were wrong. They put dragon fruit instead of lemonade. They only had one which was a nasty which had barely any glaze on it, and it was normal. Worst ever never going back there because it's just awful the only the only around so now I guess I'm just not gonna go to Dunkin because I'm not going back to that place who does not know how to run a business I suppose you get together or nobody's gonna come. read more

Best dunkin around, always a friendly staff and a lot more consistent on products compared to other local dunkin

We patronize this Covington location in Newton Plaza most every day. Most everyday this location gets our order wrong. We now look in our bag and box. And wait at window while they correct order. Today my husband found order wrong after pulling out, and then went inside to correct one of our orders. We got home and his order was wrong. We paid for a English muffin fried egg and extra turkey sausage. It was a croissant one piece of sausage and egg. Tried calling restaurant many times no answer. Now calling corporate office. read more

Dunkin' - I have to look in box and find no bacon, send box back in every time. This is over 4.49. - Donuts Near Me - Covington, Georgia

This is how I was handed a half dozen donuts at the drive through this morning!! No, they were not plain, they were frosted! Talk about a melted mess. I sat at the drive thru for a minute wonder why? Needless to say it was a mess by the time I got to where I was going. $9 for 6 donuts waisted! read more

Dunkin' - Donuts - Donuts Near Me - Covington, Georgia

Never have a problem with the people who work here. My wife and I call every employee on the morning shift our family

This is the worst Dunkin' Donuts I've ever been they never have any waffle cones me and my wife are always disappointed there their Mic system sucks too!! read more

While sitting in the drive-thru, the customer in front of me had to give her order twice, to two different people. She then waited for confirmation before pulling forward. She sat waiting in excess of 2 minutes. Now on to my experience. My order consisted of 2 medium coffees. Nothing too crazy, in my opinion. I assume the person taking my order understood my request, but I couldn't tell by their incoherent and inarticulate response. When I received my coffees, I noticed they felt a bit lighter than usual. After arriving at my destination, I observed that both cups were only filled about 2/3 full. As others have stated, the service at this location has gone way down, and is seriously lacking. I've given this place multiple opportunities to change my opinion, but they have yet to do that. I'm now done with this location. read more

Dunkin' - a cup of coffee on a table - Donuts Near Me - Covington, Georgia

Line in drive thru Not sure if everyone is ordering massive quantities or if down a worker or two... but this is not a speedy dunkin experience No covering over order box for bad weather days. Third song on radio... normal 3 min length.... Coffee tastes burnt Please by polite staff... read more

This pregnancy I'm SUPER indecisive about everything I eat so at the drive through I could barely make up my mind to the point my husband had enough of it pulled off only ordering his own pineapple coolata after getting to the window I simply ask the young woman if she wouldn't mind mixing the strawberry and pineapple for me.. and ooo my happy momma happy baby happy husband wish I knew her name either way THANKS read more

Sit in the drive through line for at least 30 minutes, ordering some ice cream, out of every kind asked for even vanilla, move on to Doughnut out of everything except for the basic plain not even glazed, Move onto turtle blast they said they don't have turtle ice cream, well duh shit it's not made with turtle ice cream it's made with pralines and cream, oh we are out of pralines and cream, gold medal ribbon? We are out of that, what do you have? I guess give it to me with butter pecan. WHATS THE POINT IN BEING OPEN IF YOU HAVE NO INVENTORY!!! And the employees don't even know how the stuff is made!! SMH read more

I'm not sure if this place is under new management, but the lobby is always closed due to staffing issues and the wait time in the drive thru is about 10mins. read more

Always fast and delicious! Great prices, great customer service. Love this place! PS - I just tried their new cold brew coffee. It is fantastic. read more

Dunkin' - a hand holding a cup of iced coffee - Donuts Near Me - Covington, Georgia

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I go to Dunkin' every morning. I would think by day three. Everyone should have known my order. Especially with me ordering the exact same thing. However, from August to today. Some of the staff act as if they do not want to serve me. How is ordering a medium Carmel frozen coffee with extra drizzle at the bottom and whip and Carmel on top confusing?????? Since I order the same thing daily. In customer service it is vital to pay close attention to detail and build relationships with your returning customers. Happy Customers begat more Happy Customers. If you do not choose to make customers happy, you are in the wrong line of work. Dunkin' frozen coffee is delicious. However, the way I'm treated is PRICELESS. I CAN TAKE MY MONEY ELSE WHERE AND LET MY FRIENDS KNOW TO DO THE SAME. read more

I will not go back to this dunkin again. I went inside (figuring it'd be faster than than drive thru) and they talk so horribly about the customers in the drink thru. PLUS my drink was more warm than cold when i got it. the doughnuts were cold and hard. read more

Stopped by this Dunkin at 3:42 in the afternoon on a Tuesday. While standing in line behind another customer overheard the cashier ask the gentleman in front of me if he would like the senior discount. When it was my turn she took my order never mentioned the senior discount and when I asked I got it. My question to Ashleigh H. is why did I have to ask for a discount? The vanilla Chai was good but because an obvious bias was shown toward me I rate ths location a two star. read more

The system makes you pick a star rating but honestly, i can't give this Dunkin' location any stars because the drive thru service was so bad. (Inside is closed) The car in front of me stopped at the pick up window, opened the door and talked, held hands with different staff members, shared about her new job, advised the crew inside to get better jobs, etc. etc.... it went on and on. Almost 20minutes later - remember, I'm stuck behind her car and in front of another car with no way out. Finally i unbuckled, turned off my engine and took a deep breath trying to get the right words to ask her to please pull over and go inside to chat while i picked up my order and got back to work. I never got out of the car because she had finished catching up and was moving on. When i moved my car to the window there was a nice but not happy woman working. She stated the car in front of me held the previous manager and they didn't have a manager now. I asked why she didn't park and come in and the woman said she didn't know. She was kind and i hope i was. She looked tired, was unhappy with her job and having someone tell her how great Walmart was on the other side made her feel worse about being where she is. I heard most of the conversation from my car and the ex-manager was giving life advise, job advise, "Come on over to Walmart where I'm at now!" I'll never go back here again. When they completed making the drinks ordered and i turned to corner of the store and could see the line behind me was stretched all the way around the building and all the way to Hwy 278. I don't usually write bad reviews. I do give great reviews by asking for the manager and telling them how well their staff did at my visit. I tell the person helping me "thank you, i appreciate that you came in today and helped me.", and i always tip nicely according to service received. This ... this was the worst customer service ever. I won't be back. And to make it worse, Starbucks opened a new shop just down 278 in Covington and this fact alone should up the customer service game at Dunkin', give the staff a jolt to take pride and do the best and keep things moving, keep smiling, make it so good the public wants to be a part of the joy that's happening inside. I saw nor felt none of this. I tried to do this review on the Dunkin' website but it just spins when you get to the area of picking a store. read more

This is my regular, weekly DD. The store is small for the amount of business it gets, and this presents a problem when busy. The registers are too close together, so lines are cramped. The drive thru is a hair-pin turn, difficult for larger vehicles. I agree with others that the employees don't seem happy there. I always feel like I am inconveniencing them. Hot foods are inconsistently warm to hot, sometimes even with a cold center. I'm considering going to a different DD in Conyers, which is owned by the same person. They don't seem much happier there, but the building is larger and product is more consistent. read more

Don't come here in the afternoon, the staff are children who obviously don't want to work and don't respect the manager. I waited for my food order for 15 minutes when it takes literally 3 minutes to make. Oh and no one else was in the store so therefore this was unacceptable. read more

I won't go here again. Slow, slow, slow service. Also not exceptionally friendly. SO many people behind the counter, it looks like the Keystone Cops. They do not know how to make coffee. When you say "regular", that's 2 sugars and the color of a brown paper bag. It's universal...except for in Covington, which seems to be its very own planet sometimes. read more

I love Dunkin' and when I'm in town I usually try to stop by for my favorite drink. I was heading out of town in the morning to pick up a drink and the girl behind the counter was especially rude. She messed up my original drink order and when I said it wasn't my drink she handed me back $3 straight from the cash drawer. I work in a coffee shop so I understand how it can be hard sometimes to get everything perfect but the line starts to cross when you begin to be rude. I came back to reorder the drink and she was still just as rude to me 5 minutes later. She cut me off more than once and tried to still put in a wrong drink. I understand if she is new or just doesn't understand but customer service is what keeps a business going. I keep this in mind in restaurants but I am disappointed with my service and the server. read more

Always friendly at Drive Thru. Usually not too much delay even when busy. My coffee is made to order Everytime...

They only get one star because you have to put something. I waited six minutes to order a small coffee. Never even ordered it. I was never greeted when I came in. I only walked in because the drive thru wait was ridiculously long! Yes they were short staffed but they could still say "hello sorry we will be with you shortly" this was the third chance I gave them. They've been rude before and they are ALWAYS slow! read more

I give a 1-star rating only because I don't want someone to think that I forgot to rate this sorry excuse for a restaurant. This has to be, by far the worst Dunkin in existence. I was forced to this location today because of a mess up on the app sending my order from the location that I always visit to this place. When I arrived the girl at the drive-thru window had her back to me as she texted on her cell phone. Another employee placed my order on the counter in front of her and she continued to text for another minute until she decided that she could turn around and hand me my order which was ofcourse filled incorrectly. Without saying a word, she turned back around and went straight back to texting on her phone. When ordering a bagel with cream cheese spread , there are only two ways that the order can be screwed up and this place managed to screw it up both ways. Stay away from here! read more

Just want to give a shoutout to Amanda from this DD, great customer service and personality! I would definitely recommend this store! read more

I would not recommend going to this Dunkin' EVER!!! Today I went in with the hopes of getting professional and speedy service and got the complete opposite. I was rung up by a young guy named Isaiah. There were only three employees working so I gave him the benefit of the doubt when it came to speedy service. Once I ordered and payed, I waited by the side counter for my drinks. His girlfriend (whom he introduced to the staff) walked in and he began making a drink for her, completely ignoring me and my order. After completing her order, he steps away from the counter and began hugging and talking to her in the corner of the store. It took about 10 minutes and another employee to ask me what I was waiting on before I was told that they were out of the product that I already ordered and paid for! From there the young lady made me another drink all while this jack**s stood there hugging and playing around with his female companion. It took everything in me not to cause a scene. I would not recommend going there and am going to be complaining to corporate. This kid really needs to learn about respect and professionalism or he will not make it far in the world! I would rate my experience a -10. There is another Dunkin' location about 10 minutes away on eagle drive that I would refer people to. Great staff and great service everytime! read more

This place has gone down hill. Everytime I come here they mess up my order. The workers are unfriendly and slow. Ordered a big and toasted and the bread wasn't even toasted! Tf?! The eggs weren't even fully done smh. Had to throw it all in the trash. This place is ridiculous. I rather go somewhere else before I waste money here. read more

Oh DD.... I walk into your establishment wearing a "but first coffee" shirt with a big orange and pink DD upon my bosom advertising for you. I don't run I live on DD coffee. I must have forgotten to remove my invisibility cape. As I am trying to place an order the space cadet behind the register, in comes the UPS man and granted UPS men are usually easy on the eyes, she focuses her attention on him. I disappeared to her and then she went to the back with the other employees that were not working either. I kept saying excuse me I was the only customer in the place. Finally a man comes in and he says excuse me and they all jumped to help him. I was livid and I left as the man is enjoying his coffee I went to QT and got a tea. Now I know why I was the only one there... no customer service for me!! read more

I would totally give 5 star, if it wasn't for 1 of their employees! I go to DD almost everyday. Usually they give me exactly what I want and it's delicious!! 2 times now I have went and there was this one male employee that had his pants below his ass and isn't very nice. This kid has messed up my order several times, and he didn't give me happy hour price. Although I like happy hour price, I buy the same thing with or with out it. All I really want is my coolotta to be what I want. I always get what I want except when he is working and up pisses me off!!!! Even if what he gave me tasted good, I would be fine. The shit he makes is disgusting!!!!! read more

This location is the best DD I've visited. The staff is extremely helpful and willing to answer any questions you may have, which when you have someone like me with special dietary needs, is very nice to come across. They've always gone above and beyond to make sure my drinks are exactly what I ordered. They take the time to remember their customers, and that says a lot about them as a whole. Love the Covington DD! :) read more

Literally the WORST Dunkin' Donuts ever! Waited 10 minutes in line tonight for a milkshake just to get to the window ready to pay and find out that they don't even have my choice of flavor ice cream. Was ridiculous. Always try to avoid this Dunkin Donuts as much as possible. The staff always come off rude and it's never the best experience. Wish I didn't have to put a star period. read more

It's not my first choice, but this DD is particularly terrible. I used to go here to get a cappuccino blast but with the boost, which is a Baskin Robins drink. I have been left multiple times without the boost. This is very irritating because this drink is $7 with the boost added. This is very high but it's my only option around here. I've tried and tried to give this place another chance but today was a turning point. I knew immediately that my drink was wrong because it was thicker than it should have been if the shot of espresso was added. I took a drink because I had to know and I could tell right off the bat that the ice cream was all I could taste. I asked the girl in the window if the boost was there, she asked another girl and told me yes. I told her it didn't taste like it and she said "She said it's in there". I didn't want to cause a scene, but if they were worried about the customers at all she would have just remade the drink. They have now lost my business forever. DON'T EVEN TRY YA'LL!! read more

Just ordered an iced coffee and when I was handed my iced coffee at drive through their was like three melted ice cubes in it and I tried the coffee and it was very watered down. Disappointed read more

Service is ok, a little slow. Workers never seem happy to be there. It's no Starbucks, but it's pretty good.

The employees here are GREAT! Very friendly! I get my coffee here almost daily. The only problem is that it needs to be a little bigger like other dds... and the drive through is a little difficult to navigate through. But, I prefer this dd over others in my area bc of the nice friendly service and fresh coffee and donuts :) read more

I'm definitely turning into a regular here. The staff seems to be the same since I started to go there. Which I really like. I get consistently good service and product. I love The DD app that allows me to get points towards a free any size coffee. It's a great program that keeps me coming back. Their sandwiches are simple yet very satisfying. I love the Turkey Bacon Cheddar on a Ciabatta roll. read more

Really it's a 3.5. It's average. The donuts and pastries are delicious. I've never ordered their foods. But I absolutely hate it when I order a coffee and it comes to me with the lid not all the way on and it's completely full to the top so I have to dump some out *somewhere* to add cream and sugar if I want it. Sometimes their coffee hits the spot when it's black but other times it tastes burnt or old and I just have to add sugar I help hide that taste. The employees may say "welcome" but it isn't with a smile on their face. I feel like an inconvenience. Sometimes I'll try to make a joke or make them laugh, just to see if it's possible to make them smile. Sometimes they do and sometimes they don't. The latest time I went there I met an employee who was coming out of the restroom. I'm concerned that the sink was dry and there were no paper towels. She may have been cleaning it and went to grab stuff to restock but who knows? For all I know she used the bathroom and didn't wash her hands. It isn't what you say you did, it's how you appear. It's a great spot for a quick coffee. But be cautious when they hand you a hot cup of joe. read more

This is the worst Dunkin' my girlfriend and I have ever gone. We have been living in Covington for a year and she always stops by there on her way to work and rarely do they get her orders right. Today I went to pick us up breakfast and the woman repeated my order back to me "Iced Coffee, Three Splendas, and Cream on the side" then proceeded to give me hot coffee with everything inside. I returned it and said "I ordered ICED COFFEE with 3 Splendas and Cream on the side." She repeated exactly what I said back to me. She turned around to get me the order and proceeded to put all the cream and splenda inside the Iced coffee and just shove it through the window saying "Here." I was so mad I just drove off. Would not recommend to anyone simply because the staff is rude and when they mess up and order, proceed to pout and be bitter about it to you. read more