I've been visiting the Panola Dunkin' location for over three years for my specialized frozen coffee, and the customer service has consistently been outstanding. No other Dunkin'--including those I've visited in Texas, Mississippi, North Carolina, and Chicago--has ever prepared my coffee as perfectly. I want to extend a special thank‑you to Prema & Nitin for their exceptional service. Their dedication, friendliness, and attention to detail truly set this location apart. Until my next visit Note: I go there everyday.... read more

It isn't as good as it seems. i'll just say that. they always fuck up my coffee and sandwiches, and the hash-browns are either over-burnt, or frozen solid! are we serious? on the bright side, quick service. but on the other side? no. read more

This restaurant is in my neighborhood so 8 come here frequently. It is always busy and always has a lot of people inside and in the drive-thru. The staff work fast and efficiently. My orders are always right and prepared quickly. Sometimes they run out of products, but that is expected with the amount of business they do daily. I have not had that happen to me often. My favorite are the breakfast sandwiches and the iced coffees. This location participates in community activities like Veterans Day. They had city commissioners onsite giving away coffee. That was a great day. The inside is kept tidy most of the time. There are times where I have gone inside and seen straw paper, coffee stirrers, napkins, and/or coffee stains on the tables and/or countertops. It's expected though......they sell lots of coffee to lots of people. I feel they do a good job of keeping it clean in relation to how busy they are everyday. I will co time patronizing this location and not just because of its proximity, but because I enjoy their service and community involvement. read more

Dunkin' - Veterans Day coffee and doughnut - Donuts Near Me - Lithonia, Georgia

This place really needs to hire help they have remodeled I've made 3 attempts to go there but not the service there are a few people that have been here 12 mins for 1 item this the worst service by far I'll pass next time read more

Dunkin' - My time stamp - Donuts Near Me - Lithonia, Georgia

This place is poorly managed. My apple pie tasted like bacon, the frosted doughnut barely had any frosting on it to the point where you could see the doughnut through the thin layer, my coffee was watery, they didn't put anything in it that I asked for, they charged $.50 for a cup of ice and they tried to charge me over $1 for a cup of water. It's safe to say that I won't be back. read more

I visited Dunkin today and the guy in the window had on Meta Glasses. The glasses with the camera to record and take pictures. I know because I also own a pair. I felt VERY UNCOMFORTABLE after realizing it and he probably took a picture of my card and everyone else's today. I immediately called my bank and cancelled my card. I WILL NOT EVERRRRRR go to this location again. I called to speak to the manager and the guy with the glasses answered the phone. read more

Sometimes it is hard to understand what they are saying on the intercom in the ordering area. Other than that, the food is good and they are consistently friendly and efficient. read more

I've been going to this Dunkin' forever and it's never done me wrong. Food is always hot, drinks are always delicious, and there's never any problems. This location recently got a renovation and inside looks new and great. They are now 24/7 as well which is a big plus. :) read more

I am a longtime patron of this location and never once have I returned the coffee or a drink today I ordered a medium decaf iced coffee with cream and two pasta butter pecan and I ordered 10 munchkins she gave me the coffees because I did order too I also order a large iced caramel macchiato I proceeded to drink the decaf coffee as I was driving out of the parking lot took four sips of the coffee and the coffee was gone before I could even get down the street so I turned around and said hey as you guys can see the cup is full of ice so I took four sips and the coffee was gone. This is never happened before. Can you please remake my coffee immediately the young Muslim guy in there started saying you can buy another coffee, but we won't give you one so I'm just asking you to remake it because I didn't pay for a cup of ice, which is what you actually provided me And he kept being rude and the black girl there she was nice and sweet. She kept telling him be quiet I'll handle this. He kept talking she said move. I said I got this. He kept going on. She told him to be quiet once again so the girl said hold on ma'am let me call my manager. She called her manager on her cell phone, she talk to him and then handed me her cell phone to talk to him myself so I advised the manager that the cup was full of ice therefore, no coffee was in there. His response to me was if you want it less ice you should've asked for it. I said I never asked for anything but it comes to ice. I just asked for iced coffee and I advised him I'm a long-term patron of this location and I've never retired a drink. I was surprised I took four steps and it was gone because it's full of ice and I said all I'm asking is that you guys give me another cup of coffee and he said no and I said so you need to tell me I'm a long-term customer And you're telling me it's gonna cost you too much to make me another three dollar and 60 some cup of coffee, he says ma'am if you didn't drink it all we would've made it for you. I said what I took for sips. I went to take another one it was gone. I was surprised which is why I turned around and he said no, I'm sorry we're not gonna make you another cup of coffee And I told him I said you know what that's sad for somebody to be a long-term customer to the point that I know the lady that work up in there, we have conversation every time I calm the other gentleman that used to work up there the black guy that works up there. They all know me the black guy that works there know my order before I even get out my mouth he recognized my voice at the machine so for you to sit there and say you cannot make another cup of coffee when y'all clearly put too much ice in the cup and I only a little coffee in the cup. I think that's wrong. Where is the customer service these days and I told him well. You know what sir I have a large following and I'm gonna post this on TikTok, Instagram, and Facebook and I'll let the consumer decide how they want to handle your business going forward read more

Maybe having a bad day on a not so busy Monday afternoon. Set at drive through for 5 minutes no response, drove around to window guy with long dirty nails said what ? what you want ? I ask for a dozen strawberry jelly donuts he leaned against the window as if he was gonna pass out he looked exhausted. He came back with strawberries frosting donuts I said as nicely as I could, wrong order he retrieved the correct order without any incident just gave me the correct box and walked off. Maybe having a bad day ? read more

Rude staff. Food isn't great and store wasn't even busy at the time. I Will not be back.

I just want to say that Salil was really friendly and kind! I ordered through the drive thru and it was smooth and quick. My croissants were fresh and delicious! read more

Wow... just wow! This is my third time at this location and it's ALWAYS the same rudeness! Woman at the drive thru doesn't say a word! She barely looks at you! She hands the food quickly and walks away?!? At first I thought she may have just been having one of THOSE days but she did it again the second time and I vowed not to come back. Greetings and communication go a long way when dealing with the public. A masked smile... a wave... some acknowledgment is a must! Many months later, here I am again. I really needed some coffee and completely forgot which location I was near. I love me some Dunkin but not this sort of experience! read more

I have been patronizing this location 3 to 4 times a week since they opened up. I will NEVER AGAIN go there for anything else. The black woman working the drive thru window is an absolute ignorant trainwreck. She is so rude impatient and flippant when dealing with customers. You guys are going to lose a lot of your customers as a result of her unprofessional behavior. read more

Always super polite , day and night. Wonderful staff The older gentleman that works overnight is so nice . A great part of our community.

my first time at this location. service and food were fine but dining area was bit messy. from my table i could see pieces of trash on the floor behind the counter. makes me question the cleanliness in the food and drink prep area. it didn't make a good first impression. will stop another place next time. read more

One morning l, my steak roll up came with bones. I decided to never order that from here again. Otherwise, the location isn't bad. They just need to check things like that to make sure people's teeth don't crunch into a bone. Ouch! read more

Here right now and the cashier is rude and cannot get two simple orders right. Then has an attitude because he can't get it right? Huh? It's 86°, why would I order a hot drink??? read more

Sugar Overload! I've been here several times and on each visit, they always have to remake my drink because of too much syrup. Maybe I shouldn't be drinking this stuff anyway. Meh. read more

Been coming here for a while never had such bad service. Had to repeat my order 3 times when I know what I said the first time. Get to the window all I see is the back of the person at the window. No greeting no nothing. Just drove off this is not a good look. And I do believe it was the manager at the window read more

I have been coming here for quiet some time but the service has gotten extremely slow. They use to have this sweet friendly black female that was working there, i no longer see her so after i stop seeing her the service became very slow. We shouldn't have to wait 20-30 mins to get our coffee. Maybe it's lack of employees but they got to do something bc they are losing customers and i don't want to be one of them. read more

My child loves the strawberry sprinkle donut and I'm only just get a cup of coffee with espresso sometimes I get it right sometimes they don't take it for what it's worth is the closest coffee place to me read more

Best of all in area was hangry and they really came to rescue, hot sandwich donuts in stock and did I mention it was 4:30AM best place to go recommend! read more

I actually love this Dunkin' Donuts. They are always so pleasant. I always receive great customer service and fresh food.

I love this place cupons come in the mail and I go pretty often. Service is always friendly and no matter how hard my order is it is always correct. I love the variety of coffees they offer ..love the cookie dough right now. ..love the surprises of coffee flavors when the seasons change too... read more

This store has the worst customer service I have ever encountered. We tried to place an order at the drive through...they stated they were waiting on us and when we spoke to them they refused to respond( we sat there for 3 minutes saying hello through the intercom). We ended up pulling off and frustrated with the lack of treatment...I will definitely not be back. read more

Read other reviews & really let's use some common sense. Any place that makes your food fresh, to order, and hasn't been sitting under a beat lamp is going to take some time. Speed also depends on how much you order. The food has always been delicious & hot, unless it's ice coffee. The staff has been very friendly & courteous. The only reason for a 4 star review is there is a gentleman there that usually works 3rd shift that might have a hard time understanding you & vice versa. Otherwise this is a great place for drinks & more than your typical burger. read more

Brought a smoked sausage egg and cheese sandwich on English muffin. They microwaved the sandwich so long I literally couldn't touch it. So when it semi cooled , a total brick. Couldn't even cut the bread! Customer svc has always been poor but this seals the deal for me, Taken my $$ elsewhere! read more

Dunkin' - Smoked sausage sandwich bread is hard as a rock! - Donuts Near Me - Lithonia, Georgia

they closed 10 minutes early and they didnt have napkins hash browns or whole milk.

One of the DDs I don't come to as often. Had no idea DD is open 24 hours. That's a huge plus! My fave is the iced coffee with butter pecan and cream and sugar and the strawberry donut croissant. read more

Dunkin' - Medium iced coffee with butter pecan cream and sugar during half off - Donuts Near Me - Lithonia, Georgia

This is the worse Dunkin' Donuts on the planet just horrible. Every single time I give it chance after chance I get the same disappointment. The drinks are overly sweet , the sweet tea taste like tea from last week. The drive thru window seems like its always closed when I go. Then the customer service is just as wack. I will just drive to wesely chapel from now on. read more

My fiancé and I came here this morning around 9:30 for a decaf ice coffee, frozen coffee, and the two bacon egg croissant plus three order of hash browns . She tells us are total is $26. I work at a Dunkin and this was incorrect I know taxes are different but this was WAY OFF . we get to the window and my fiancé ask the lady to repeat our order and she did , we made her fix a couple of things cause whomever took our order added extra stuff . We pay and I look at the recipe and she charged us for two bacon egg on bagels and not croissants and my fiancé went back in to get a refund and the young lady said we can give you two donuts, we don't eat donuts so for them to not wanna give us a refund was just very disrespectful. We won't be coming back. read more

Sold me hard and old donut holes. When I asked about the donut holes the person told me that they had been cooked in the morning but at the time I was purchasing the donuts, it was after 7 p.m. Why would they have old Donuts sitting out from all day and still sell them to customers? Will never visit again for donuts. However the coffee was great. read more

Not a whole lot to be said about Dunkin Donuts. The service is fast! Friendly staff! I mostly come for the coffee, always hot and fresh! Occasionally, I would partake of a donut...or 2...what the hell, or 3, and they have always tasted fresh. Never stale. Once or twice, I let my eyes order a breakfast sandwich, which always looks better than they actually taste. But I think that's with ALL Dunkin Donuts, not anything limited to this location. DD sandwiches tend to taste bland, and hot out the microwave, complete with rubbery bread. Again, that's the case with ALL Dunkin Donuts. Kinda hard getting into the parking lot at this location, and they oddly have a walkway to the door that crosses the path of exiting patrons in the drive-thru. I found that to be...you know...DANGEROUS! So watch where you're going when leaving the inside. This location also offers free WiFi. Overall, a nice addition to the neighborhood. read more

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The lady that does drive through is so sweet and lovely. I go there daily. She is always so kind to me.

My sister and I decided to get a late snack and being as this was down the street why not go to DD, right ? Wrong. We ordered a cappuccino, a caramel macchiato, and 3 chocolate covered donuts with sprinkles. What we received was a colossal disappointment. The donuts were so dry near the point of crumbling, practically stale, almost inedible, and you could barely taste the chocolate. Instead of the drinks we actually ordered we received two lattes with sweetener. When we got home to indulge on our well earned snack, we were less than pleased. I called back to bring attention to our problem and the cashier who answered the phone insisted that the 2 lattes we received was a cappuccino and a macchiato. I told him a mistake was made and that's not we received. He continued to argue with me to the point where I was forced to hang up. All in all I was very upset with the service I received and extremely disappointed with the things we've ordered. If they had been a bit more friendly over the phone maybe they would have earned another star from me. If it were possible they wouldn't have gotten any stars read more

Dunkin' - Chocolate covered donut with sprinkles - Donuts Near Me - Lithonia, Georgia

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This is one of the worst Dunkin donuts locations ever. I will never be returning, I've been there several times and the quality is horrible. This Morning I ordered coffee and a mixed assortment of munchkins only to get home and realize that all of my munchkins are cinnamon (which I hate) and the coffee has some funny aftertaste..... like I said the worst Dunkin donuts location ever read more

Been here many, many times and never had a bad experience- but I always get food as I don't drink coffee

I wish I could give them a zero. This establishment has over charged me twice in the same week. My ticket went from $8 to $20 due to the cashier not knowing how to ring up purchases correctly. Well that was the first time. Me thinking it was an honest mistake. Well moving forward, not considering the first incident, visited again. Only to have the same exact thing happened to me again. This time I pulled out receipts from other locations showing the cashier she has over charged me again. She looks at the receipts and compare prices. The manager comes up...and with attitude correct the mistake. No longer will I visit an establishment who is willing to treat their customers like this. I'm just sharing my experience here. (This location only. Other locations have better customer service.) read more

Let's just say, this is my last time eating here. I walked into the location and all of the employees were eating breakfast. So I ordered my food and the same young lady eating and playing on her phone, jumps up to make my sandwich. As she began to make my food, I asked her if she washed her hands? She say's" No ,but I put gloves on" ! I asked her to wash her hands and she rolled her eye's at me. read more