I am honestly still shocked by how nasty, aggressive, and unprofessional this experience was. I have been going to Dunkin' Donuts for years, in more than eight states, and I have never experienced anything like this. Especially from people who were dead wrong and loud about it. Loud, loud, and wrong.
I placed a mobile order and pulled into the drive-through. While waiting, I could clearly see inside. A woman with multicolored or ombré hair and long acrylic nails was handling my food with no gloves on. I watched her pick up my wake up wrap with her bare hands, put it on the tray, then scratch her neck with that same hand and continue touching food and other items. Watching someone touch their bare skin and then handle multiple food items was nasty, plain and simple.
They were also out of items I ordered and tried to substitute after the fact. When I asked for my food to be remade because of what I saw, a woman with dark hair wearing a varsity or letterman style jacket came over, argued with me, then closed and triple locked the window like I was some kind of threat. All I did was ask for safe food handling and a manager.
To make things worse, the iced coffee they handed me was leaking all over my lap because the cup was cracked.
While I was using voice to text to tell a friend what was happening, a younger man with dark hair aggressively came to the window accusing me of recording. I was not recording and there was no evidence that I was. I am not that type of person, especially in 2026 when recording people can seriously impact their lives. That did not stop him from escalating the situation. He kept yelling and eventually said, "You're not getting any food. If you want a refund you can contact customer service. We're not giving you a refund. We're not giving you any food."
At that point, I began to record, sure still to obscure his face, but to ensure folks could be held accountable and I could get a refund for items not received. He kept yelling aggressively and put his hand up as if to say "talk to the hand." Boy, don't play with me.
No manager would come to the window. No refund was offered. No accountability at all.
What makes this even more frustrating is that I have previously applauded this location. But this visit was unsanitary, aggressive, and full of terrible customer service. I left with no food, a soaked lap, a cup holder full of coffee I never even tasted and zero resolution. I will not be back. read more