Poor Service and Inconsistent Hours I am beyond frustrated with the service at this location. Although the sign clearly states they are open until midnight, the doors are being locked early. Tonight, at 10:41 PM, I watched as families were turned away at the door while customers inside were told to leave while still eating. This isn't my first issue here. On a previous visit, I was given the wrong order and overcharged. I tried to be patient and just swapped the food without asking for my change back, but the rude treatment of customers today is the last straw. It is clear why there are so many outbursts at the counter; the staff is inconsiderate and the management is inconsistent. Save yourself the trouble and go somewhere that actually respects its customers and follows its own posted hours. read more

Had a great order and eat-in experience! The service crew was cheerful and I could sense a team working together during the lunch rush. Sure, the drive thru was busy but I was happy to come inside and sit down for a change. The inside was clean the tables clean and the beverage station was clean. One team member was patient and mentoring as he showed another team member how to process an eat-in McDonalds APP rewards order. This place is at a major intersection with ample parking with easy in and out access. BIG shout of thanks to Val who kept the dining and restroom areas clean and greeted diners with a smile! read more

McDonald's - Nice wall decor listing nearby communities. - Fast Food Near Me - Fort Washington, Maryland

Worst McDonald's to be built, two times now I've gone to order food and both times been told I can't get said food I paid for and used points for. First time they didn't have fries and mocked me with mimicking a crying baby going Wa Wa Wa, when I asked if they were giving me my money back and today 4/18/25 their system changed from lunch to breakfast so my order wasn't going to be given to me. I reached out both times thru their contact us and nothing they should just shut down the 24 hours because obviously they cannot serve food. read more

Food and Service was very good. This McDonald's has improved A LOT. KEEP UP THE GREAT WORK.

Thursday night I witnessed discrimination and bad service by the Manager whose name is Cherry. I asked them to give me some ketchup and some mayonnaise and she told me that they didn't have any. behind me there was a black person who was the same race as her. he had also asked for some ketchup and she grabbed some for him. this is considered discrimination given the manager denied me a product only because of my nationality read more

It is good but they burn my food and the Icecream is never working so I hate and love it read more

McDonald's - From my car - Fast Food Near Me - Fort Washington, Maryland

I come to this location bc it's the closest to my house but after my last two experiences maybe I'll just stop eating at McDonalds. The customer service at this location is horrible and no matter what time of day you come there is a 20 minute wait at the drive thru. How is it a 20 minute wait at 2 in the morning?! Last weekend I came around 2am and the lady working the window either forgot her mic was on or just didnt care. She could be heard saying she didnt care about how many people were in line bc her shift was over and she was leaving. This morning I ordered a sausage with cheese mcgriddle (no egg) and the people on the other end of the mic could be heard saying "oh we ain't doing all that. That's extra." How is me knowing I have an allergic reaction to the McDonalds egg and asking that it not be on my food being extra? Someone should look into how this staff behaves and the drive thru wait times. read more

Received raw food spoke with someone told I was going to get my money and all they did was replace the meal what that hell read more

McDonald's - Raw burger - Fast Food Near Me - Fort Washington, Maryland

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My sister & I went to this Mcdonalds today through the drive thru & ordered several drinks and two meals . When we got home it wasn't until my sister was halfway through her drink did she say "this soda taste kind of funny" & decided to open it up and take a look ... it was disgusting . The pictures attached shows I'm not for certain what floating around in it . Mind you , my sister is pregnant . We have no clue what she just put in her body . What if she gets sick ? Worse case scenario, what if whatever she had drink harms her babies (pregnant with twins). This is so unacceptable, unforgivable, and beyond wrong . I previously worked in a fast food restaurant that was often busy but cleanliness was the most important rule beyond all .... read more

McDonald's - a cup of coffee with a spoon sticking out of it - Fast Food Near Me - Fort Washington, Maryland

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Why would you advertise that your drive-through is open 24 hours a day when every time I come here at 2:30 or 3 o'clock in the morning since I work at night just to get told hold on for somebody to never come back in 10 minutes. And then when you drive-by the person that's working at night is standing there talking on a cell phone playing with a stack of cups.Piss poor service. Couldn't tell you what the food taste like because I haven't been served here in the past four times that I've come here. I guess hoping beyond hope that maybe sometime I wouldn't have to drive all the way down to Royal Farms to get something to eat. read more

During my visit last friday, I was disappointed my coffee order was not correct. As I was venting my frustration with the staff, my anger turned to sympathy as I in turn heard the female manager on duty begin to curse, berate, and belittle the staff. She was tormenting the staff as if they were incompetent and untrained. I was appalled and disturbed this display of 'management'. read more

Location is nice and clean since it is newly rebuilt. Customer service is subpar, nothing too special. I've gotten iced coffee here twice. First time was perfectly made! Second time, the iced coffee came out as if they poured hot coffee into a cup of ice in which all the ice melted and the color was watery brown. I've gotten iced coffee from McD for years and never had I seen it like this. The watered down coffee tasted like syruppy water, not good! Perhaps, they need more time to refine their skills and steppin up their game! read more

I came at around 4:04 am on Tuesday (10/16/18) and of course the two girls working there are hiding like little kids. One looked like Tyler Perry (as Madea) mixed with Kodak black with a little "pink" hoodie and the other looked like a giant woman version of ice T. They both kept walking past the window looking at me and playing on their phones but not coming to the window to say anything when I just did a mobile order. I just want my food, don't take what situation your in out on me, I'm not the one! read more

I get to the window at he drive thru the orders was messed up. There was a lady that came straightened it out. She was very polite. She wore a white shirt black cardigan. I get to the next window to receive my food and the food was cold. It was just sitting at the window while the cashier was serving other customers. I asked her for fresh fries because once McDonald's fries get cold everybody knows they are UGHHHHHHHH. I had to drive to the 3rd window to wait. I sat there waiting for 8 min nothin. Nobody ever came. Once inside the manager was rude. read more

This McDonald's has me suffering from food poisoning!! Got a sausage McMuffin and went to work only to suffer the most horrible stomach pain and of course having to go home as you can't keep running to the bathroom every couple of minutes. DO NOT EAT here read more

I wouldn't normally bother to review McDonalds but I find the manager at this particular location to be very hands on. She stays on top of cleanliness, makes sure the kids bring food to the tables. She really makes the effort and I've never heard her be unkind as someone mentions in another review. I would say something if she was. I've been here several times with my grandson and everyone is polite and puts out effort. We always eat in so I don't know about the drive through. The one or two times I passed through it was the middle of the weekday so of course, no line. read more

This time they have gone too far. It is McDonald's so it is what it is in terms of the food. I mean to say that I eat here. It is definitely not for the quality of the food. I eat at McDonald's for its convenience. I eat at McDonald's for its consistency. So I'm very disappointed today. Because I neither had consistency nor convenience in reference to the speed of service. I only gave two stars because of the politeness and friendly nature of the staff. The building is beautiful. They seem to Pride themselves on their cleanliness. I am a long-time McDonald's customer For Better or Worse. I did not write this review completely while I was in line waiting for my filet of fish and my chicken nuggets. However, I did right most of it while I was online in the drive thru waiting. read more

Fr fr this need zero stars!!!! Very slow! Inside and drive thru! 20+ people inside waiting for food. They will have orders ready on the screen but not actually ready read more

I went to McDonald's with my mom just now. The customer service was so POOR! They messed up our order and kept on trying let us pay extra for a order we didn't order. The people at the register does not even know how to give the right amount of change and uses there cellphone to do that math. I wish I could rate it ZERO STARS. Such poor customer service. read more

Just recently received the wrong Ubereats order and went to McDonald's to resolve it. They could not. POOR CUSTOMER SERVICE!!! They can not get my money anymore! I would give it a zero if I could. read more

Do not waste your time coming to this location... especially for breakfast. I promise they will get your order wrong!

This food was a total waste of my money and the time I spent. This location is 24 hours, it was after 1am and I was totally disappointed with my food. My fries was cold,and the 2 McChicken sandwiches were just a shame. It was clear they were short staffed and the quality of the food showed that. The staff did NOT give a shit about my food, 1 of my sandwiches was wrong and the bread was rock HARD. I know good and well they'd never eat the food they served me. The line and wait was long, and with it being drive thru early there was no turning back around and complaining about my meal. I'd like another meal or my damn money back. We all have a job to do but to just not care about the quality of food you serve is just upsetting. Although I couldn't see all the staff I saw all females and they were young, I'm willing to bet 20's, I'm sure they have bills and kids at home, so I hope and pray they will reconsider the next time before they half ass make any other food in the fast food energy. I was so pissed and hungry. I hope McDonald's gets this review. This location is right outside of the Andrews Base and I'm sure they get a lot of customers, don't drop the ball of service after midnight. Do better. read more

The problem that I have with this McDonald's is a more then 3 feet deep pot hole in the drive-thru. It has been there over a month, and it's only getting worse. Manager says, because that don't own the business, they personally can't do anything about it. The owners were notified, but have not done one thing about it. I guess he doesn't mind being sue. read more

Worst McDonald's ever! The ice cream machine is always broken. Lines move slowly. The employees don't know how to make iced coffee, or an iced Carmel macchiato. Prices are higher than other McDonald's. read more

I like them better now that they've remodeled. The drive thru is faster. My food is still hot. The only thing is that they shut the dining area down between 2:30-3:30pm. ???? read more

Excellent renovation and very Retro/Modern, the best looking McDonald's I have seen in Prince George's County. Has computers for the kids (one was not working on the day I was there) and books. HOWEVER, the Manager and Staff are very loud when there are a few customers in the Dining Area, the Manager was fussing and complaining to the employees, the employees responding with fussing. very loud exchanges that should not be made at the front of the store during business hours. It was disrusptive while trying to eat. read more

This is supposed to be a family oriented place to sit down and eat and relax with a meal. Instead you constantly have rude disrespectful customers coming up n disrespecting the employees. Also think again before eating anything out this place again. There are flies that is all over everything including coming out of the orange juice, they also be all over the whip cream while we are in the process of making drinks that require whip cream. The meat that goes on your sandwiches are all under cook before they remove from the grill and place in the containers to supposedly be held for 3O minutes . All the oil that they fry your food in is never change just drain to be clean but the residue from the food that constantly goes in the oil is still there. The cook bacon sits out 24/7 uncover at all times . This is just one of the Owner stores. They also have the one on Suitland Rd right across from Andrew Air force Base, Off old Alex ferry way in Clinton md . I am just keeping it real I used to work there 4 months ago .. I nerves though I will see so much stuffs that goes on in these fast food restaurants read more