Donuts hard in the morning everyday. To Go Order never done even tho I call after I make it. Only works well when CJ works and that is not good. I hope this doesn't get him in trouble but he should be manager. HE handles customer service issues. Manager is not good. I have complained to corporate twice about this store. It's just not a good store at all. It's straight on the way to work but I go out of my easy to Silver Hill Road because they are amazing. This is an update. They are so much better now. I would now recommend them to everyone. read more

I purchased $90 of donuts and coffee today for my staff today. Only to get to the office and my donuts were stale. I am not a happy customer. Not sure if this is the best place to visit. read more

Y'all are really charging for flavor swirls despite this being the correct number for one drink? This Dunkin is ghetto. When I noticed an "extra swirl" charge, I was confused. I was later informed that when you add a flavor swirl to an iced coffee, you get charged. Only cream and sugar are included. WHAT?!? They don't even do that ish in NY. They don't do it in Jersey, Vegas, Cali, Oklahoma, PA, or anywhere else I've ever lived/been. I'm disappointed, Dunkin. read more

Dunkin' - Y'all are really charging for flavor swirls despite this being the correct number for one drink? - Donuts Near Me - Camp Springs, Maryland

They are always out of everything... specialty donuts and goods, even hot drinks--once they only had my drink available iced. The baked goods that they do have don't feel fresh. I lucked up once by going at 8-9am (I usually find myself going on my lunch break.) Workers inside would rather you use the kiosk while patrons would rather interact with a human that's much faster than trying to navigate a huge screen... sigh. They have a drive thru and that always entices me despite the other issues. Well ...Caramel cappuccino for the win! read more

Donuts were not fresh at all hard and taste and smell like they had been in the refrigerator for a couple of days !

-1 star. Horrible customer service. Been waiting 1 week for a refund due to ordering hot coffee on the app and when I arrive they inform me there is no hot coffee only cold coffee (in the winter). Was told I would have to go through the app for my refund and I'm still waiting a week later for my refund to be issued. What a disgrace! read more

Dunkin' - Receipt of coffee never received - Donuts Near Me - Camp Springs, Maryland

Worst location I've ever been to. Drive thru lady was so rude and could barely speak English. Shut this place down!

please check you cup before leaving this location. They do not make drinks correctly and the manger need training on how to make drinks, how to provide good customer service and most importantly she needs training on how to be a good example for her staff. very rude and I have called corporate read more

Haven't been 2 Dunkin' in a while & now I remember why. Plenty of people working but they are slow AF. Drive through line was long at 10:30am so I decided to walk in. Should have kept driving. They do not complete the orders as they get them as 2 people walked in after me & got their orders before me. Snacking bacon is BS. It's just bacon with pepper on it. Mine had plastic wrap in it so I returned it. See pictures. Ordered a toasted bagel with butter. They charged for butter but it was no butter on the side. They put butter on my bagel and it was not toasted. My frozen coffee with Carmel was good. Guess I'll be going back to Starbucks. The whole experience sucked! Done with Dunkin'. read more

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This Dunkin can be a hit or a miss. Last time we went was on 5/6/2023, two workers were arguing in front of 15+ customers. The service is never on point, however the restaurant is pretty clean. Sometimes they don't heat up the food all the way if you get a breakfast sandwich or the hashbrowns. I've had really good coffee experiences here, but lately not so much. read more

Came here thinking it would've been cheaper than Starbucks. I was absolutely wrong. $11 for a thrown together sandwich, some hard ass hash browns, and a iced latte that was mostly ice no latte. I ordered the hash browns for my 1 year old and they were so hard, he didn't even want them. The bread from the sandwich was so damn hard and I had replace it with bread from home. And the latte tasted like pure coffee grounds and water. Smh. I won't be returning and luckily I didn't have time to take all this mess back but I will be calling corporate. Just ridiculous. Quick Update: I went all the way back and got my refund for the sandwich. And come to find out they gave me the wrong drink. I ordered a caramel latte and got cinnamon. I hate cinnamon. Thankfully, the guy working the register didn't hesitate to apologize. But also said their sandwiches are made to order. It shouldn't have been inedible if that were the case. read more

Dunkin' - Just threw the bacon on there. - Donuts Near Me - Camp Springs, Maryland

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Why is this location delivering? Welcome to the land of order what you want, we'll put whatever we like in the bag! First 2x maybe an error? Third time is a way being! Close down or seek new management please! read more

Horrible experience. I ordered from the app for pick up. My drink was incorrect. My bag was missing an order. The store was filthy, and staff was questionable. I'm disappointed because i usually love dunkin. This place and service was a turn off. Couldn't even get a refund on my stuff. What a waste of time and my money. read more

Very dirty when through the drive-thru received several molded donuts all the employees are young Spanish girls

I use to love coming to this Dunkin Donuts back in the 80's and 90's but this place is the worst now. I have never seen a donut shop that rarely has donuts. They will close their front door and make everyone go through the drive through but how can you see what they have without coming in... it's the worst. read more

I have never been to a Dunkin' Donuts and was pleased they only have plain donut and not fresh. Will not go back.

They made my ice latte incorrectly. When I asked them about it, she insisted it was correct. It was missing milk but I guess that is how they make it here. I'm giving it two stars due to the fact that it was clean in the lobby and the order came out fast. read more

Terrible drive thru service! We weren't sure of what we wanted to order after we were told an item we wanted wasn't available! We asked for a moment and she asked us if there were more cars behind us? No other card were in the drive thru, but her attitude immediately changed and she was snappy, very rude! When we pulled up to the window she didn't have our hash browns in the bag (glad we checked) we told her they were missing she rolled her eyes and grabbed some! We needed ketchup she gave us 2 packets for 2 orders of hash-browns! Unfortunately the entire experience and order was nasty!! Waste of time and money! Smh! This location definitely needs improvement! read more

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The GM swiped my card twice and refused to give me a refund after I showed proof the transaction for the same amount was taken minutes within each other! She asked to see my bank statement for a refund!! Since when do they do that at any establishment?? She waved her hand in my face and it took everything in me not to pull her through the drive through window! DO NOT PURCHASE FROM THiS DUNKIN! Go down the street to the Airforce Base where you will get stellar customer service! read more

Run don't stop at this Dunkin' it is the worst!!!! Customer service is horrible stay AWAY

I had an unfortunate incident at this Camp Springs, MD Dunkin Donuts on Saturday May 2, 2020 at 8:30am. I had ordered my food in the drive thru and proceeded to pay. The drive thru cashier gave me the food items and I pulled ahead to check to see if my order was correct, completely forgetting my card and receipt. She had a good 20 seconds to inform me that I left my card and receipt behind. So, fast forward many hours later, I could not find my card. So, I backtracked my whereabouts and realized my last purchase was at DD. So, I checked my bank account online to see if someone used it and noticed two purchases I did not make: a 27 cent purchase at the same DD (after I left) and a $39 purchase at Starbucks. I immediately cancelled my card and began frantically thinking where I lost it my card. Then it all made sense....the DD cashier was the only person that had physical contact with my card. The second purchase for 27 cents at the same DD was to see if my card had been deactivated yet, I believe. Then she went and made an expensive Starbucks purchase. I tried to call DD but they were closed for the evening. The next day I called to ask to speak to a manager to inform them that a cashier had stole and used my card yesterday. At this point I only wanted to inform the manager about what happened yesterday nothing more. The manager told me the same employee was here and asked if I wanted to speak to her. I said absolutely!!! After I told the girl I know you used my card, her response was "Oh okay" not at all nervous. I asked her name and I hear her whisper to the manager; "do I have to give her my name?" She said no and the phone goes back to the manager. The manager became very dismissive and didn't care that I had a complaint. Now I'm pissed!!! So now I have to vent on Twitter and Yelp. I absolutely blame myself but the cashier should have had an ounce of decency and returned my card. She could have easily yelled because I still had my window down and I would have heard her. Anyway I am done blabbing! read more

This is the absolute worst Dublin donuts I've ever gone too. I've lived here for years, and I have been to this Dukin Donuts before back in 2014. I would go here every day before school, work, whatever. But now, it's the absolute worse. With this area growing,thriving , and changing day by day; there should be no excuse this place is ran like this on a daily basis. It's piss poor. I would once like to enjoy a dunkin drink before work, or even before. But the service here is terrible. They always get my order wrong, and sometimes the coffee taste utterly terrible. I wish corporate would do something. This community deserves at the very something nice. read more

Food is terrible. Drinks are terrible. The service is usually quick at the drive through in the mornings. But nothing seems fresh everything tastes old. They need to clean there equipment or something. I stopped going here because I kept getting bad food. read more

Rude, disrespectful and they don't care!! Restrooms are only for employees and if you don't like it... get out or go some place else!!!! Such a shame that such brand treats customers like this!!! read more

This Dunkin Donuts charges more for items than the Dunkin Donuts in Annapolis and Waldorf. December 15, 3:50pm. The girl at the drive thru is either a liar or just plain ignorant. I looked at the two donuts I ordered. One was smooth and one wasn't. I asked her to please give me another donut and showed her the messy frosting donut. She claimed they were all like that. My grandson still wanted the messy frosting donut. There is no way a company like Dunkin Donuts gives messy frosting donuts. read more

Super hot flaming trash of a Dunkin' service was slow, dirty, and most importantly the food and drink I ordered was absolutely horrible! Most definitely will not go here again! read more

The drinks is to die for literally you can die from type 2 diabetes the iced coffee is too sweet. The bagel no done right if there was no stars I'll give it that never again. read more

I do come to this place quite often and not going to let one bad apple keep me from coming. Today I almost drove off from the drive thru without my card. The nice young lady who is always respectful got my attention to get the card. She runs to a side door to give it to me, meanwhile some lunatic worker starts clapping out the window for me to hurry and move. That is definitely no way to treat a paying customer. She couldn't have been that excited to serve doughnuts or am I mistaken. read more

This lady in the drive thru was black, and missing teeth. She has a very thick accent. I ordered four sandwiches and four drinks. She argued with me at the window stating I only asked for three. I told her there's four drinks, I need four sandwiches. I was being polite and she was extremely argumentative. She literally told me to go back in line because I can't order at the window...? I've had multiple bad experiences at this location. I will never come back to this location. I'm just so shocked at how awful it is. read more

Stale food and horrible customer service. Now they don't even care to give you a receipt anymore. Don't waste your time.

This is my second time coming here, the first time I ordered bacon, egg and cheese on a croissant and hash brown. It has been so long I didn't know you could no longer get a meal and that everything you pay for separate. I get to work and it wasn't bacon on my croissant it was a sausage so I have it to a coworker. Today I come and I order the same thing minus the hash brown. When it was first presented to me the cheese wasn't even melted on the sandwich they literally threw that shit together, I guess she was banking on me not looking at my sandwich. She took the sandwich back to heat it up but I shouldn't have to make sure the cheese is melted or the sandwich is warm, also the sandwich looked like it was missing a piece of the bread. Smh I spent 4.23 for this half ass sandwich and I am sure any of them women in there that gave me the side eye would have been equally upset if they paid for a sandwich that looked thrown together. Throw away the whole Dunkin doughnuts including the staff and start over! read more

Dunkin' - Bacon egg and cheese on a half eaten croissant ‍‍‍ - Donuts Near Me - Camp Springs, Maryland

Went there this morning (4/9/19). It's busy, but I'm not sure why. Service sucks and it's a ripoff! I got about 5 hash browns, one sad slice of ham on my sandwich and if it's a breakfast meal, why isn't the drink included? Sham! Do not go here. Never again! read more

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Worst service on the planet. First ever visit to a Dunkin Donuts and it was horrible. Service sucked and the people were rude. I ordered a plain bagel and it was all burnt couldn't even eat it. Ordered an ice coffee black and it was so watered down and looked like ice tea. We ordered an old fashioned not knowing the old fashions were different here. We gave it back to them and they put it back on the shelf to serve it to some one else after we touched it. They didn't even give us a refund for that. Never again. read more

Worst unclean place ever to eat at. The woman cleaning and scrubbing the floor stopped Cleaning and immediately went to prepare coffee without washing her hands or wear gloves - NASTY PLACE. Then I saw the same woman drop a cup on the floor, then picked it up and made iced coffee with the same cup. We need to call the Health Department on the Proprietor. read more

The worst service I have ever had at a Dunkin Donuts. The order was wrong and the girl taking my order was so rude. I would recommend looking for another Dunkin. There are plenty of others in the area. read more

If I could rate this place as a 0 I would! Service this morning was just terrible. My order was take completely wrong, the server decided to argue with me telling me what I said. Then gave me a "corrected" ice coffee that was mostly caramel syrup and cream. It was a nightmare. And both my children and I have upset stomachs from the sandwiches. So their cleanliness is up for question as well. Just terrible. And when I called to speak to the manager, the gentleman told me she was "busy". Disgusting!!!! read more

This Dunkin' Donut on Allentown Rd right in front of the Social Security office is horrible and they charge you for everything. Please don't eat there and if you must check your food before you leave. read more

Went to a different Dunkin doughnuts and had a bad experience. I was hoping it was just that location, but this place is the same. Very dry and stale doughnuts. read more

I wish I could give them zero stars. The employees are rude. There have been multiple times when my order was wrong or missing items. This is the last they get my money. read more

If you walk in, forget it! At 0600, We waited for over 15 minutes, ignored while three emlpoyees filled only drive thru orders, while 7 of us waited inside. Left for DD down the road across from AAFB. Service there spectacular. read more