I visited your store with my friends and ordered two double scoops and one single scoop. However we were told they were out of double cups and were offered either a triple or two scoops in single cups.
To my surprise, when I received the bill, I was charged for five single scoops, which is significantly more expensive than the two double scoops I originally ordered. When I asked the employee about this discrepancy, they claimed that they added less ice cream for a double scoop and so by getting two scoops in single cups we were getting more ice cream.
I found this explanation completely unacceptable and dishonest. If this was the case, why did the employee not inform me of this before taking my order and charging me more for single scoops? If that is the case why is the nutrition information for a double scoop double a single? It felt like a blatant attempt to overcharge me for the ice cream I ordered.
I was extremely disappointed with the service I received and I believe I am entitled to a refund for the difference in cost between the five single scoops and the two double scoops I initially ordered. Somehow this location does not participate in the dunkin survey system, but we have sent a note to corporate about this issue as well.
I hope that you take this complaint seriously and take appropriate action to ensure that your customers are not deceived or overcharged in the future. read more