I've visited this location a few times and service has always been meh. But it has a drive thru which is super convenient when on my way to work. This particular morning I made a mobile order for a different location. I entered, confirmed it was my order and ran back out. A few minutes later I take a sip, not my order. I was passing this DD so stopped in the drive thru and explained what happened. I was told pull up to the window. One lady asked what the correct order should have been and walked off to make it. The person who was manning the drive thru went to explain to her manager. When she came back she explained They don't normally do that as it wasn't there mistake. I understand and said thank you. Then she says actually her manager said no. Do not exchange it. Not their stores product. And I heard another voice say this. I was baffled. The drink happened to be already made, so the attendant from the window just quickly switched them out. Not blaming this DD for the error. They didn't even have to help me. But to have me wait, have the drink made, then say no last minute was deplorable. And I faithful purchase DD drinks in the morning. read more

Terrible. Guy didn't even make my raspberry berry coolata right, very sour. The people at the overnight shift can't make anything right.

The vibe was very welcoming and the workers were eager to take my order. I ordered a pumpkin muffin and they offered it warm, which I happily accepted. The muffin was warm, with a creamy and soft top and a filling inside. read more

After taking my order and prepping my ice cream he slammed the order on the counter and made me feel threatened. Please counsel your workers on how to treat clients and their orders. The manager was made aware and he smiled back and did nothing about it. I was yelled by the shift manager Molibur as he said just take your order but I did not order a coffee. He took my money and never gave me my order. read more

Dunkin' - This worker acted very aggressively and hostile. - Coffee & Tea Near Me - Bronx, New York

Store 337533 "Time to make the donuts at 5 AM..." Time for me to EAT a donut at 7:55 AM in the Bronx. This Dunkin Donuts in Marble Hill of Bronx operates 24/7 @ 365 with a drive-in and an outdoor seating area year-round. Indoor seating is available but often occupied with students and the early bird risers. Line moves moderate and service is somewhat attentive. Ice cream cakes provided by Baskin' Robbins are available for purchase. This location gets the job done for a quick and cheap breakfast to enable fuel me for the day. read more

Dunkin' - 5501 Broadway, Bronx, NY @ Marble Hill - Coffee & Tea Near Me - Bronx, New York

I came into today and the staff greeted me and said " Happy New Year". The way it was said was heartfelt. I started my day on edge and walked out with a smile. I really appreciate how joyous the staff is! Thank You! read more

BEWARE!!!! They are not wearing PPE while preparing food!!!! They made milkshakes for me without wearing a mask and when asked for a refund or to remake them, the employee put on the mask but only covered his mouth with it- not his nose. Other employees were stocking iced coffee, milk and other items and not wearing masks while also walking past doughnuts & other baked goods. DO NOT EAT HERE or risk getting covid! I threw out everything I bought. I'd rather throw out money than risk possibly infecting my family. read more

I dislike this Dunkin'. They don't carry many varieties of donuts. Their drive thru staff often confuses orders.

It has gotten better with the new makeover. I used to not like coming here much, they could never make my coffee or lattes right. The donuts were very little selection. Now they had made a big improvement. Not enough for me to give them four or five stars, still don't like the coffee there, but my husband does and the donuts are more pleasant to look at and they have a more selections. I do like how they jazz up the place. It feels comfortable to sit down and eat in, or just sit outside on a nice day. The workers, I don't know what to say about them. So are more pleasant than others. Some still can't seem to get your food or drink right. I say I can continue to buy from here now. Not much, but if I needed to. I perfer Starbucks, but the hubby loves DD. read more

Besides the fact that this Dunkin' Donuts is in such a congested area, I can appreciate the fact that they have fast service. This DD's has a drive thru ! Super efficient. The service was fast and my Chips Ahoy latte came out great. They have plenty of outdoor seating, but beware that its far from quiet. This location is right under a train and near a busy road. The seating inside of course is limited. But I don't know many people who would want to stay and enioy their coffee. Us New Yorkers are always on the go. Great location, tons of customer traffic, fast service. I would recommend & will be returning . read more

Dunkin' - Medium Chips Ahoy Iced Latte - Coffee & Tea Near Me - Bronx, New York

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I know someone who applied to this location for a job and was denied because she wore the hijab (the head covering that muslIm women wear) even though she had all the qualifications. She also has worked for many other companies including other Dunkins who have all never denied her of her right of wearing the hijab. This is a discrimination of religion. This manager needs to be removed from his position. People should not be treated unfairly just because of their religion. If they are able to do the work correctly why must they be denied the chance just because of what they choose to believe especially in a country where freedom of religion is an important piece of the country's foundation. read more

11/19/2021 6:43 am ¡Buenos días! Llego y ordeno lo que siempre pido y en varias ocasiones me dan mal... pidiendo que sea arreglado. (Por comodidad del drive thru y mi tiempo visitó este). En esta ocasión una niña que ahí trabaja y siempre está llena de actitud al tomar la orden , que no escucha; sucedió lo que esperaba... de 7 días 4 me dan el café mal. Please! Un café frío con caramel y crema... ¡Nunca prestan atención! Y repites lo mismo tres o más veces... cuando llego a recogerlo lo veo fuerte, Osea, un café que corta la garganta puro y oscuro. Le doy un sorbo y compruebo que es intolerable. Le explico: ese no es el café! Aveces me lo dan así y tengo que botarlo... algo que no es justo para mi porque pierdo mi dinero... ella (la de la actitud). Se vira y dice ¡ese café no tiene nada ese es tú café! La miro y le digo: ¡claro que tiene y tú lo sabes está muy fuerte! (Ambas hablamos español) Agarra y lo llena ella misma de crema con toda la actitud del mundo... digo- ahora menos lo quiero y me hacen perder tiempo y dinero, ¿¡donde está el Mananger?! Para acortar la historia, cuando el se acerca el viene predispuesto a lo que su empleador le dice y ya tengo un carro detrás; mi hija de 14 años y yo tratamos de explicar y en eso se reúnen todos en la ventanilla... cuando de repente ella (la de la actitud). Dice: "Ta' bueno darte una galleta estupida negra el coño". Que de echo lo de negra no me ofende por que es mi color y alguna personas lo utilizan como termino peyorativo. El punto es... que le digo al manager si el entiende lo que ella dice??? Lo que dice en el momento...??? Y dice que si! Una mentira absoluta, No por su nacionalidad sino porque quería salir del paso y obvio de mi!!! Algo que me lleno de impotencia porque muchas veces se ve en la tv como personas "Agreden " empleados en establecimientos y terminan presos y con una felonia. ¡Señores! Está come mierda y poniéndome a su nivel. Puede ser hija mía y no tan solo eso. ¿Que hubiese pasado si pierdo la compostura y me pongo al tu por tu? Tal vez me hubiese dado la galleta o tal vez todavía estuviéramos pegadas como domplines... aquí lo peor es ver como empleadores, cadenas grandes y empleados, cada día respetan menos al consumidor. Franquicias que solo llevan el nombre, sin respeto, Ética o el protocolo que amerita un servicio al cliente. Lo tan a la ligera que se puede actuar sin pensar en realidad ¿en que posición está el otro? Cada uno de nosotros tiene problemas y aveces no estamos O tenemos el trabajo que deseamos pero, discernir entre el bien y el mal en este tiempo no existe. Debemos volver a educar con Valores, respeto y costumbre. Eso, nos hará entender que incluso algunas veces no tendrás un buen día pero nadie tiene la culpa y como en estes caso Yo; apreciar mi libertad, respirar y controlar cualquier impulso que como ser humano llegues a tener... ¡señores hay gente que te saca de quicio. ¡Señores hay que orar! Dunkin's donuts 5501 broadway. Bronx Ny 10460. Un desahogo para que vean que muchas veces lo que se puede ver en realidad no es. read more

Today I went to buy 2 iced coffees, one medium and one small, an order of hash browns, and a 2 for 2. When I drive up, I look at the coffee and I can tell that it's strong. I tell them that the coffee is too strong and when I taste it, it is strong. Both of them. I tell the lady that this coffee is too strong and I need to get a different one. Other workers jump in and ask what's wrong. I tell them the same thing and one lady starts getting irritated and annoyed at me for something i'm paying for. I tell her not to speak to me like that because I know that i'm not wrong. She starts getting mad and starts calling me stupid and how she will smack the shit out of me. I told her to do it because she's getting so mad for something so little. But if I did something back, I would have gotten a felony. read more

road to 2016#4 This is morning ritual, I wake up fiend for coffee! where do I go you ask? to this location! this DD location is very unique to me in a few ways and ill go further to discuss as to why this place is a pretty dope dd location! "interesting facts" this location is 24/7 rain, sleet ,snow! so this location is always open ready to serve coffee,hot chocolate, donuts, even ice cream if your taste buds are in that direction they will serve you with a smile on their faces. also I forgot to mention that this location has a drive thru! its a bit tight in terms of going into it so make sure you clear enough to make it into the drive thru(you will understand when you use the drive thru). everyone that works here are pretty chill and will remember your order if your a regular like me! "the building" this place actually went under renovations just three ago and I was very surprised that they had new look to the place, it looks even cozier than before so I would stress coming back and checking this out if you happen to be in this side of time "overall" this place is really chill if your looking for that coffee fix, or that late munchies run(that's basically me every time I come to this place) read more

On of my favorite DD locations in the city. They make the coffee right, they're open 24/7, they have nice seating, a drive-through, and parking. read more

This place is one of the most inexpensive DD's in the city!! It's always clean and they make everything fresh to order. I would give it five stars but EVERY visit (I'm there once monthly) they mess up my order. Customer service is exceptional they work to fix any issues you have promptly. Just make sure to check your bag before you leave!! read more

You would think that a paying customer would have the right to use the bathroom. Not in this store. The store has tables and chairs so you would think that a bathroom would be in use for paying customers. Not in this store. When I was there homeless people where sleeping in the chairs. read more

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This DD is on a very busy corner and the location is kept very clean. The product is the same as any other DD but the customer service is pretty good and they get you in and out. read more

sent my little sister to get a birthday cake and received a joke of a cake. Persons name was spelled wrong, cake didn't even say happy birthday and to make matters worse they charged me twice (two different prices). When calling the "manager" he stated he could refund me $50 IN GIFT CARDS. I will NEVER be back to this location and I hope people don't waste their money here. If I could give negative stars I would. read more

this location always get me tight. these fools love giving you the wrong order so you can pay for the add ons. I ordered 2 coffees with oat milk and I have been dairy free for a very long time now and I noticed the consistency was way off. I asked the chick making my shit if she used the right milk. the guy that rang me up was lost as hell and talking hindu to her.. long story short I paid 8 bucks for 2 coffees that made me shart my brains out on the way home and broke out in hives.. DO NOT LIE TO YOUR CUSTOMERS TO MAKE MONEY PIGS! What a rip off, going to make a scene next time I visit. read more

I really do love the Dunkin Donuts hot Macchiato, but Everytime I go to this store it has become a gamble. Is it gonna be good? Is the coffee gonna be stale or burned, or too hot? Is it gonna taste like a donkey's rear end? Today I ordered with fear. I got my order and tentatively tasted it and promptly threw it in the garbage. The worst macchiato I've ever tasted. The coffee was burned. How exactly do you burn coffee? It may take me out of my way, but I am heading somewhere else for my coffee from now on. This is ridiculous. read more

Probably the worst dunkin donuts I've been to. The workers here are very rude and don't deserve to be in customer service. I'm so disappointed that I will be contacting a corporate. read more

This place is iffy. Cons: GHETTO AS HELL. There's a girl that takes orders through the drive-thru mic in the morning. She is so RATCHET lol. On numerous occasions while driving up to the ordering window I have heard her talking shit about customers and other employees in Spanish and English lol. I know it's Dunkin Donuts but damn talk about unprofessional. She even once started taking my order and then told me to hold so she and another employee were laughing and complaining about someone inside. PRO: The woman who is actually at the drive thru window pretty much every morning. She's nice and helpful. Also, I love the ice cream 24/7 Dunkin Donuts. It's spacious compared to the Dunkin' Donuts on 231st street a couple blocks away. read more

This is my 6th time ordering and the 4th time they have my order wrong. Also not a welcoming environment.

This Dunkin Donuts is terrible. I seldom have a good experience here. Normally I use the drive-through. EVERY time that I place my order I get asked if I would like a coffee with that more than 2 times after saying no. I understand that they have to ask but after I say no once, it becomes rude. The people there take their job as a joke. Pulling up to the stop sign to wait for them to bring my order outside makes no sense, and is particularly annoying when they forget that I'm there and I can't back up because there are cars behind me and I have to honk for 10 minutes for them to realize. They are rude. If they don't understand my order, instead of saying "I'm sorry I misheard you", they say "you didn't say that". It's terrible customer service. There are plenty of other people who deserve a job and would do it better than them. read more

The jury is still out on this place. Had the Steakhouse Sausage sandwich one Saturday morning while washing clothes and it was ok. Donuts are what you would expect. Nothing to write home about. On the flip side, very good coffee. The staff is friendly and fast. Good place to stop in to on the way to work. read more

This is a pretty bright and shiny beacon when you need a quick bite to eat. Located on the busy corner of 230th and Broadway, this 24-hour DD / BR combo is large, very clean, and the service is quick and efficient. Not that anyone would really want to sit along Broadway, per se, but it's nice that they do have outdoor seating with some umbrellas to boot. read more

they put more whip cream than coffee... usually this place is great I dont understand why they have been messing up lately .... read more

Dunkin' - Do you see my thumb ?? that was all whip cream hardly no coffee... i love dunkin donuts but this was horrible... - Coffee & Tea Near Me - Bronx, New York

Being a vegetarian, eating out can be tough. However, Dunkin Donuts surprisingly offers an egg white veggie omelet that you can have on any type of sandwich you prefer (croissant, flat bread, etc.). I sometimes stop here on my way to work in the mornings. I have never done the drive-though because not matter where you go, drive through always makes mistakes (and since I want something that is likely to be rarely ordered, I prefer to walk in). The staff is very professional. The only thing I would recommend is that they remove that speaker playing the music that is almost above the cashier's head---I often have to repeat my order because they can't hear me. Otherwise, the staff is very friendly and helpful. Even the staff that cooks your orders give you the "have a good day" and "good morning." read more

Terrible customer service. They kept mixing up my order through the drive-thru. Extremely rude and they didn't even leave us with napkins or straws. read more

The food handlers consistently do not wear gloves. It is truly disgusting and unsanitary. For your health don't go here! Employees are rude and unprofessional as well. A disgusting place overall. read more

Despite that this place is so close to my house and I badly want to like coming here, it's really terrible. Their coffee always tastes burnt, and it never fails that someone always gets my order wrong. Like most Dunkin' Donuts in the area, this just fails to meet good standards. read more