I hate to hate on restaurants, especially small independent businesses as they have enough to deal with just to survive without having a jackoff pontificate on what said jackoff feels.
So take this in the spirit of constructive feedback guys. I tried to contact you directly but was told no one was available.
I've been to side door donuts 3 times now but only was able to get donuts once. The first time I went I came too late, I didn't realize this was a side business run out the back of Billy and Pete's. They apologized but stayed firm, 20 minutes too late, sorry.. want a burger?
Second visit, we made sure we were there shortly after opening time. Again we left donutless, is that a word? It is certainly a depressing feeling. As it happened, the donut machine was broken and they were waiting for a part. Weeks now. It was smack in the middle of Covid and I understood. I would have preferred that they updated on Google maps or something but what the hell, we had a nice 25 minute drive and hit up Duck Donuts instead.
The third and last time was successful for Donuts but the experience was so bad I won't be back. Ever.
The donuts are small. Like really small. And for $20 bucks total not worth it. They are good. Actually really good but my surprise, and embarrassment as I brought them to a friend's house as my contribution to brunch, 2 dozen bite size donuts equals 4-5 regular ones.
Ok. Learned. But here's the biggest issue. After such a buildup trying to get these donuts, over the course of years, we were faced with the meanest, difficult person to guild us through our experience. She was older, unhappy, disinterested, unhelpful and just an ass. I stated it was our first time and not sure where to go as she yelled at us for opening the side door. There are no signs. Side door donuts.. you'd think you gotta go in the side door. Nope. I explained our buildup and excitement of finally getting here after our disappointing broken machine visit.. she said that the machine has never broken. I didn't want to argue.. I just wanted donuts. I asked what was popular and she said how do I know what you like and walked away without explanation. There was no menu. Finally she hands me something to look at but I'm already like F this. I said I needed to bring something for a brunch, she said 2 dozen but tell me which ones ... annoyed I replied whatever.
I paid, no tip and when I got the box I didn't bother to look as I just wanted to put as much distance between her and I as quickly as possible, there was also a kids birthday party going on surrounding us so that also made me want to run.
The donuts looked good and everyone at brunch laughed and said they were cute. No man wants to ever hear anything that starts with "aw that's tiny but cute".
Donuts were good. We fought over who got what and there was definitely not enough. I wish the bitchy lady at the donut place explained what I was ordering as I never would have guessed 2 dozen donuts would be so unsatisfying. I would have bought 4 dozen had I known...
So, donuts good, experience very bad. Too expensive for what I got and customer lost.
Too many other places that want our money. Please do better. read more