Italian restaurants in westchester are a dime a dozen. We typically dine at Burrata, Nonna Carola, Maria's and others but saw an instagram story which showcased their pizzas. This review is for their incompetent service (of 2 select staff), not the food which we would rate 4/5. We were a party of 7 which we confirmed was OK calling ahead before they opened - the staffer who answered the phone said no problem. We had instant booking confirm on google/yelp, and a secondary confirm by txt (auto generated). When we arrived they were flustered and acted as though their table reservations (sorted by name on their iPad) was incapable of being modified on the fly. You had 7 folks standing awkwardly at the door when you were debating what to do, it showed that you would have preferred we just walk out even though we had 2 small children waiting, along with one visibly pregnant person. A "manager" type-person said he did not take the call earlier to confirm the reservation so it wasn't his problem. He showed me that there was a party of 6 dining right after us in the same seating chart (via iPad table seating). He then proceeding to bring up the bartender who he said answered the call but didn't have authority to confirm the 7 person res. Anyone who answers your phone is a representative of the restaurant. The bartender was likely doing you a solid by picking up the phone when you were "busy." First of all, in the service industry, take some accountability, please don't blame the bartender, acknowledge your mistake and rectify the situation on the fly. We know many people in the restaurant industry (Michelin restaurants), and I say this as in they know how to pivot and think on the fly to adjust to situations. This place is new and it really shows. First the waitress was like no, how can this table fit 7?! As if we were asking her to solve world hunger. Then, the "manager" stepped in 2 mins later who said he did not know how to resolve the situation, he couldn't move 2 tables together or ask 2 other patrons who had just sat down and didn't order food yet to move to another similar table so that our group could sit together, their first suggestion was to separate our group in 2 tables not near one another. While there are many choices in Westchester, this left a sour taste in everyone's mouth. This is not what you do in the hospitality industry. Lord knows how they would accommodate anyone with allergies, a disability or any other issue, given they couldn't think to move 2 tables together on the fly.
Their food is fine. Their pizzas come out hot, we tried 3 - Margerita, mushroom and nova, salads are ok though on the smaller size (didn't stand out), and their pastas are good- we had the bolognese and ravioli. We also sampled the rice ball and meatballs as apps which were everyone seemed to like.
Please do better. This note is for the head waitress and "manager" working Saturday evening. This is NOT for the junior waitstaff (a woman and gentleman in their 20s-30s) who refilled waters and cleared plates and were friendly. Maybe those two staffers would "accommodate" your party sooner if you looked like a Karen. read more