I decided to try the new Dunkin Zero drink and who can resist the Munchkins. I went inside so I could customize the flavors of Munchkins instead of just a general assorted. Disappointed they did not have the seasonal Wedding Cake flavor (it didn't even appear to be an option not just that they had run out), I chose to just get the Blueberry and Chocolate Cake flavors which were just as good as always. The Blackberry Tangerine Dunkin Zero had caught my eye and was the main reason for my visit. When the staff member taking my order had to ask a coworker "this is just the water and syrup right?" I should have been prepared for the disappointing result. I really like the Mango Pineapple Lemonade Refresher and was hoping this was be just as good. Needless to say I will not be ordering it again and stick with getting my energy drinks from my favorite Brewistas just down the street. read more

Dunkin - Blackberry Tangerine Dunkin' Zero MUNCHKINS® Donut Hole Treats - Donuts Near Me - Birmingham, Alabama

This is crazy......... Asked for a sausage egg and cheese croissant with no egg. It's burnt and hard. read more

Dunkin - Burnt Sausage Egg and Cheese Croissant - Donuts Near Me - Birmingham, Alabama

The Avocado crumble bacon toast along with a cup of ice water was tasty for this Sunday morning. The customer service was fast paced and customer oriented. I enjoyed the outside ambiance of patio dining this beautiful Sunday morning. I will return to this location very soon. read more

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I ordered a coffee and a chicken sandwich only for them to tell me they were out of chicken. The second location in the past month to be out of something. They offered me sausage and I said yes but they failed to bring it out as I was pulled forward and waited 20 minutes. I was already needing to be somewhere and didn't have time to wait. Do not come here. They suck. read more

This particular Dunkin' location was a quick stop through to grab a box of donuts for an early morning meeting. The staff was friendly enough and the donuts were a hit at the meeting. As far as ambiance, it is a Dunkin' (or maybe you remember it as Dunkin' Donuts). Whatever you want to call it, either Dunkin' or go old school and call it Dunkin' Donuts, this was a decent location and I would recommend here and I will give it five stars. read more

Dunkin - a white car parked in front of a store - Donuts Near Me - Birmingham, Alabama

I have a gluten allergy, and the people there were very kind and accommodating. The food and drink was very delicious, and the people were so kind read more

The Drive thru line went, pretty quickly! The drive thru attendant, was very, pleasant and my beverage, that I had ordered, was delicious!

I just happened to see this Dunkin location while driving through the area so I made it a priority to try it out the next time. Glad I did! It's November in Alabama, which means it's probably still pretty warm and muggy. Needed a pick me up, so I got a Peppermint Mocha Iced coffee. Seeing the 'cheer'ful cup made the day that much better. The service and the coffee was just as good and fast as at any of the other local DD locations. But this one is so different (and better!) because it is a free-standing location that doesn't have to share its lot and building with a title loan or other business. I've found that the DD with shared buildings seem smaller, and the lots/drive-thrus always seem more cramped. I feel bad when I'm in a line for DD and the line might block the other business. No issues here as this one has the big ol' lot all to itself! read more

Dunkin - Peppermint Mocha Iced Coffee - Donuts Near Me - Birmingham, Alabama

Clean, new building. Great associates!! They were friendly and courteous. Made suggestions which was helpful the iced drinks were flavorful and cold. The wraps were warm and not scorched. The drive thru was quick, which is appreciated in the name of Fast Food. read more

Dunkin - Building sign - Donuts Near Me - Birmingham, Alabama

I stopped at Dunkin for an iced coffee for me with caramel and cream. It was perfectly made. What made my drive thru visit even more memorable was how nice the attendant was. He offer my puppy a pup cup; something I never knew existed. Aspen, my morkie loved the treat and offered me a nice laugh as she tried to get every last bit of her tasty treat out of the cup. Thank you Dunkin for providing great customer service to me as well as my pup. read more

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Notes about this place: Sooo cleeeean!!! Markez is sooo sweet and smiles while she's working...(rare to see at any Dunkin Donuts.) The staff is really sweet and works really hard... My friend's dad cleaned off a table since they were hard at work and probably couldn't get to it... The best Dunkin' Donuts I've been to in all of the states I've been in... Time visited: 9:11am CST Saturday, April 17th Would I recommend? Absolutely. I actually bragged about this place to a doctor at Brookwood Women's Medical Center. Will I be back? If in the area, absolutely! read more

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I was SO IMPRESSED with this Dunkin! The building looks amazing and the service was unbelievable. I never go to the other one because it is so lackluster and my coffee always tastes old. I ordered a vanilla macchiato and it was so good. It's going to be hard to not go everyday. Go visit this site!! read more

Dunkin - Iced Vanilla macchiato - Donuts Near Me - Birmingham, Alabama

I love this Dunkin' location! I probably go 2-3 times a week, just to get an iced coffee. I chose to get a coffee this morning before heading to a scheduled appointment. It is super easy to swing in and out of this location, because the drive-thru line is usually not long at all. I always use the app on my phone, so I am able to earn points and rewards. The staff at this location are always so friendly and my coffee is almost always made perfectly. This Dunkin' is always kept so clean, which makes it even more appealing for me to continue getting my coffee from here! read more

I was in line for 25 min in the drive thru, then she didn't listen to my order. Thi was my morning place . Ill have to go to another location this one us no longer convenient. read more

I've been here on multiple different occasions when it first opened and shortly after decided that the poor service wasn't worth the craving so I stopped going. I was in the area this weekend and thought I'd give it a shot... I just want to give the BIGGEST shoutout to MARK for the EXCELLENT customer service, my family and I were very very pleased. We had one little mix up and he went above and beyond out entire visit to make sure we were satisfied. I noticed other customers were pleased with him as well. He received multiple compliments for what I noticed. Mark if you see this, THANK YOU! read more

When I mean SLOW! I mean, SLOW SLOW SLOW! Get here an hour early if you going through the drive-thru... These doughnuts are not that good for such a long wait time...ijs read more

unprofessional and very rude experience. I will never patronize this establishment. when attempted to order at the drive thru the menu screen was from the previous order. when the employee rudely stated order when you're ready I mentioned I couldn't see the menu. she ignorantly stated you could still order. such an unnecessary cooment with a rude tone she should have reported off. read more

I was at Dunkin on Friday, November 11th to get donuts for Veterans Day (I work at a nursing home- so we we're having a celebration and I needed several dozen). The store was SO busy and clearly understaffed- but the staff that morning didn't let the stress show! They did a great job of helping everyone and keeping a smile on their faces. They were professional and courteous, no matter how busy it was. Store leaders- be proud of your employees...and they should get some kind of bonus! read more

really disappointed in management when it comes to making sure they have enough supplies, I went there two days in the row. they didn't have no hash brown, No energy drink or strawberry refresher. everything my and my husband ordere. read more

Worlds record for the longest wait in a drive through! Literally 2 people in front of me and sat here for 30 minutes. Have seen multiple customers just leave. Will NEVER be back. Pathetic!!! read more

This is the worst service I have EVER had at a Dunkin' Donuts. My food was cold and raw egg so they said they would remake it. The picture is off my second sandwich. No bacon and the cheese isn't even melted. I can't believe I paid for this food that I did not even eat because I was grossed out so bad. read more

Dunkin - My sandwich - Donuts Near Me - Birmingham, Alabama

I have drill at a nearby Reserve Center and am crazy enough to continually try to use this Dunkin for a .orning coffee. They're terrible!! They constantly lock the lobby and the drive through wraps around the building. People get stu k in the drive through because of how slow they are and how narrow the parking lot is. They either need a whole new staff and manager, or need to be closed down. read more

Coffee is soooooo good and customer service is literally so friendly and amazing. Definitely recommend coming here!

Incredible service! Staff was extremely friendly, efficient and did a great job! Best Dunkin' Donuts I have ever been too! Kudos for the great customer service! read more

This Dunkin is amazing. The entire team is wonderful and truly gives service with a smile. They really care about their job and it shows! The best!! read more

I felt SO safe going to this dunkin for my morning coffee. I felt seen. Heard. Loved. And respected. I got in a long line of drive throughers and ordered a coffee. Not only was the person taking my order kind and caring they were patient! I got to the window and they had a smile on their face. LOVE THIS DUNKIN!!! read more

The actual worst Dunkin in the entire world. The staff there is incredibly rude especially the morning shift. The coffee there taste like swamp water basically every time that I go. I have given it multiple chances for it to redeem itself, and it just has not. The staff is un attentive, rude, and condescending. I had placed an order to go online, 10 minutes before I walked into the Dunkin, and it still was not ready by the time that I was there. The woman at the cash register told me "maybe if you had placed your order online you wouldn't of had to wait so long". I will never be giving this Dunkin my business ever again. read more

Great facility I was excited to do some work there but the staff was so rude I will never set foot in the place again and will make sure to tell anyone I know never to darken the doorstep there read more

Look. It's Sunday morning. People want donuts. I get it. But to have multiple staff inside clearly working & to have all doors to the inside store locked, with NO SIGNS explaining or apologizing for any inconvenience is just poor management. Workers clearly locked doors to keep people from coming in & isolating to drive through only for single car service is unacceptable during the busiest hours. The cars in the line are wrapped completely around the building. Whoever owns this Dunkin needs to give their workers some lessons on proper customer service. I've spent this entire time writing this review while simply sitting in the drive through after trying to go inside. While I was pulling on the door, I had workers staring me in the face blankly with no explanation. In the time I've been waiting, I could have driven down to the UAB 6th Ave. location and gotten back home. This is ridiculous. Stay away. read more

This is the worst Dunkin I hate this place the workers suck and always mess up my order. They are rude and dumb and don't let you finish your orders ever before cutting you off. read more

Great service from their staff and decent doughnuts. Very attentive and helpful. Great location. Will come again.

Genuinely the worst coffee I have ever had, you would think it would be good with how long you have to wait. Think of them mixing in maybe grass? but maybe I accidentally ordered the lawn latte who knows? read more

Bought and paid for a dozen donuts. Server only gave us 11 donuts. Did not discover this until we got home. Not worth the drive back to correct error. read more

Pretty bad service here. Didn't get any of our donuts right and our coffee tasted like water. Hope it was just a bad day

I have never had an experience like this at Dunkin before. Firstly, many cars had to leave the drive through due to an extended idle time. The car at the order menu was not been being helped for many minutes. Then two items we asked for off of the menu had been conveniently "discontinued". We happily ordered other products. The individual who took the order was short. Once we got the donuts we ordered we had to wait for the rest of the order. We opened the box of donuts and bit into one while we waited and it was the wrong kinds. Then once they gave us the coffees we had to remind them we had a sandwich. And this here was where my pain really began. Upon inspection of the sandwich it was completely uncooked. Egg cold. Cheese hard. Bacon cold. And quite possibly the most horrific, a room temperature stale croissant. I had been looking forward to getting Dunkin since the day before and even waited through the drive through to get essentially nothing we wanted or paid for. Devastated. I will be revisiting this location so that I may be able to leave a better review. I'm hoping this was a one off experience. read more