I know this is just a Dunkin' Donuts, but even with that in mind, 2 stars is about the best I can give them. The only reason for the 2nd star is one of the employees owned up to an issue while another wouldn't attempt to resolve it.
Our order on a cold Saturday afternoon was simple - one Regular (Medium) Salted Caramel Hot Chocolate, and one Regular (Medium) Mint Hot Chocolate.
The first issue was the cashier stopped listening at the word "Regular" the second time they heard it. And they didn't confirm our order, which I thought they taught cashiers to do in training 101. When the drink maker called our order, it was a medium Salted Caramel, and a Medium regular (plain) hot chocolate.
When we explained it was wrong, the drink maker insisted it was right, saying that is what was on the order screen, and refusing to correct it. Finally the cashier (who overheard things) said they only heard "Regular" but not mint. Finally, the drink maker took the plain drink back, grabbed a new cup, pushed a button, and quicker than you can say "Wah-Lah", handed a medium Mint hot chocolate over the counter to us.
But the fun doesn't stop there... Yes, I know it is hot chocolate, so yes, I expected it to be hot. What neither I nor my wife expected was for the drink to be "scald all the taste buds off your tongue" hot. It took about 10 minutes of holding the cup and wandering around in sub-50 degree weather in order for the drinks to cool enough to be drinkable...
And there's more - despite the added flavors, neither my wife nor I noticed them - at least not until the last sip. The drinks were more of the "hot chocolate with a flavored chaser" variety than "flavored hot chocolate".
The only thing I'd consider going back for would be a donut (as those can't be fouled up too badly) and soda.... no hot beverages at all... read more