whether it's the drive thru in Pearl City to get a turkey, egg & cheese on a raisin bagel for breakfast or when I want something sweet - Dunkin Donuts is the place read more

Dunkin' - Chocolate frosted with sprinkles & milk - cannot go wrong - Donuts Near Me - Aiea, Hawaii

Went in at 7:30pm. Chairs were already on the tables as if the store was closing. There wasn't even a selection of donuts. Not even half the shelf on the first row was filled. When asked if that's all they had she replied yes. The store doesn't close until 9pm. Didn't even want to give a star. Walked right out and went to Cinnabon. read more

Dunkin' - It was only 7:30pm on a Friday night. - Donuts Near Me - Aiea, Hawaii

Sad business practices! Friday morning and still closed at 9:30am. People buy donuts & coffee early for work, for relaxing, etc. Take your business to some other local coffee/bakery shop that wants & appreciates your business unlike these (Starbucks or Dunkin ) that do not. read more

This location is by far way better than the kapolei one. The donuts taste way better and service was friendlier. At kapolei the donuts I had tasted old and had bad waxy after taste to it. Honestly was just going to say heck no to dunkin altogether but I had a $2 gift card from the T-Mobile Tuesday app and decided to give this location a try and Dunkin a 2nd chance since they came back to Hawaii. Here at the pearlridge location the donuts tasted fresh and no bad waxy after taste thank goodness. Glad I came to this location instead. The only thing I noticed that they need to work on is maybe more help to make the drinks. There was 4 people in front of me, 1 cashier and 1 person grabbing donuts but no one working on the drinks. Maybe more staff for a better customer flow could shorten the wait time. read more

This is not the only location but the first one that had told me they dont have anything on the menu but donuts and coffee. Got some supply chain problems or poor management on reordering goods. Put a sign up that says you're out of everything on the menu instead of me asking for multiple items and you saying you dont have it. Waste time. read more

After coming home to Hawaii from Boston, I've always missed Dunkin' Donuts, not because of their donuts but their coffee. Every morning before work or my classes, I would get my medium caramel iced coffee with extra cream and sugar in order to fully wake up for the day ahead. Unfortunately, in my visit today, they had run out of caramel. The cashier in the front suggested other alternatives so I tried their white chocolate iced coffee, which was honestly a great recommendation. I had tried their hazelnut and french vanilla flavors before and was disappointed so I've been hesitant to try new flavors. My friend got a hot vanilla chai latte since he'd gotten sick, but he enjoyed his drink. We also got Boston Kreme and Strawberry Frosted Donut with Sprinkles. Sometimes, they have special donuts based on chef's choice. I have not tried them but they look delicious! Other than that, this Dunkin's has a great location as it's fairly convenient and near everything. They have Free WiFi and charging stations. It's neat and clean every time I visit. Overall, they do a great job at being an affordable, grab and go place, giving Starbucks and other coffee chains some competition on the islands. Hopefully, next time, they will get more supplies of ingredients for my caramel iced coffee. read more

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First time trying Dunkin! Was craving a lil coffee and donuts so I got the mini donut holes and a latte. I looove the powdered munkins. It was almost like cake donut consistency. The glazed was like the regular doughey donut. I prefer the powdered! Love that it's so cheap!! I think it was 10/$3. Steal! I wish they had a smaller latte size, but I liked the espresso taste! read more

Dunkin' - Powdered/Glazed Munchkins - Donuts Near Me - Aiea, Hawaii

Okay, I believe that when people go out of their way to be helpful and listen, that we should recognize, and thank them. I want to give a 5 * thank you to area Supervisor Frank Sua and to Manager Yolanda Acosta at the Pearl Ridge Dunkin Store. We had an issue that Mr. Sua immediately read, and addressed. I went to see Store Manager Ms. Acosta, and she worked with us to resolve the issue. You could not ask for more. Thank you to these good folks at Dunkin... much appreciated. We visit my wife's family in Aiea every year. We will be certain to shop at this Dunkin. read more

Great customer service and delicious munchkins. I can snack and recharge the phone at same time. read more

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First and last time I will come here. The service was lacking and a lot of the donuts were sold out or unavailable..

I love their bagels. Although it's not close to New York bagels it however slightly fills my cravings. Their everything breakfast bagel is my favorite. It's funny because I don't really go there for their coffee or their donuts but if you do order a bunch of donuts through the drive through I highly recommend you check the donut box or bag due to the last 3 or 4 trips there, they boxed the wrong donut. No biggie since I'm not too picky but if you have a craving for a particular one - "What's in the box?" read more

We visited this DD for the first time today. It will definitely be our last. We got a dozen to go, we get home with them and decided we would like to partake in them. They were not fresh by any means, they felt like they were were at least a day or two old. But, I grab one of the Boston Cremes and bite into it, no creme filling...I bite deeper into it still no creme. Not only are they not fresh, but a filled donut they forgot to fill. I will stick with my Kapolei DD from now on. Update: wife contacted the store, they told us they would refund our money or give us another dozen donuts at no charge. Not going back today but will update once we get another dozen. Update #2: Went in to recieve our free dozen donuts or refund, that was much more of a hassle then anticipated. Ended up just getting a refund. After waiting for them to take care of all 6 customers behind us. Then the person asked if I would like a donut, I said how bout just a few munchkins, she said sure how many, I said 5 or 6. She said I will give you 6 then, she hands my wife the bag and says $2.10. Not what we were expecting. I would give 1 star, but we did get a refund so the second star is for that. read more

Friendly service and a go to spot to get breakfast food or a small snack on my lunch breaks. They don't have an in house kitchen, so you won't be getting fresh donuts unless you go early in the morning. Located in downtown pearlridge, so their is always ample parking, but very few seats in the actual shop. I usually don't like to go when they have a line just because the quality of their drinks isn't the best, just because they rush (which is no excuse) but I understand. it's fate telling me I need less caffeine (LOL) read more

I'm from maui and bought a 2 dozen donuts and when I open the boxes they only give me 1 dozen,and I'm at maui already..they don't check wat I order before they hand it to me.. read more

Dunkin' - Donuts Near Me - Aiea, Hawaii

Tmobile Tuesday freebie iced or hot medium Latte with flavor included, i took coconut. Donuts looks great. read more

Dunkin' - Donuts Near Me - Aiea, Hawaii

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We was Christmas shopping and my son decided he wanted a drink from Dunkin' Donuts. We ended up getting two drinks and because it was my sons birthday the day before, the lady gave him two donut's for his birthday! Thank you dunkin! read more

Three stars is pretty generous for this newly opened donut shop. It was the morning before Christmas and I was at Pearlridge early awaiting Long's pharmacy to open so I decided to pick up breakfast before I got my prescription. There was a line at Dunkin Donuts to order and it took about 15 minutes to get my order in. There was also a crowd waiting for their orders so I went to Longs to pick up my meds and do a little shopping. By the time I got back to Dunkin Donuts my order was just being finished. I ordered the 2 bacon and egg sandwiches for $5 and a $2 sausage wrap. I immediately ate the wrap because I was hungry and it was just OK. Can't expect too much for 2 bucks. When I got home my wife and I started eating our bacon and egg croissant sandwiches. I don't think we even ate half, it was terrible, the croissant was too doughy. I won't go back for breakfast, but to be fair I don't think they were entirely ready to open to a big crowd because they only had one person making sandwiches. read more

Dunkin' - Breakfast menu, very affordable prices. - Donuts Near Me - Aiea, Hawaii

Used the drive-thru yesterday, and the voice of the person helping us was so pleasant! She waited patiently as we placed our 3 orders, and read it back to ensure correctness. Everything from the ordering to the items received was perfect! read more

Definitely coming back. Really nice store! Go in the morning to snag them fresh! Their coffee is amazing and they have a really good deal right now -- $2 medium latte or cappuccino from 2pm-6pm. Staff is really nice and I think it's currently the best one on the island by far! read more

Dunkin' - Love their coffee! The nicest one I've seen on the island. Definitely gonna keep coming back. - Donuts Near Me - Aiea, Hawaii

I bought a jelly donut and iced coffee from here since I was craving for some sweets after shopping. The donut was good, but you can tell it's not fresh. I got a iced hazelnut coffee with almond milk, and asked for a little sugar. The girl that helped me put A LOT of sugar. I'm going to stick to Starbucks, and I'm onamish to find another donut place. read more

The workers that ran the opening shift this morning were hustling! Two people handling a large rush of customers, getting drinks/food out quickly, and still managing to give good customer service! One star off though because my order did get messed up but other than good job ladies read more

It's 7:30 pm and the chairs are up and the donut selection is minimum to none. Employees has no personality. Looks like they want to go home rather than provide customer service. Waste of time coming here for donuts. read more

The workers need to pay more attention. I ordered my drink and waited 10 minutes, someone walks in and orders the same thing as me and the worker gave my drink to someone else that was still ordering read more

No longer uses an app that put it through a pandemic. Doesn't know what an old fashioned donut is. Products are fair at best. I'm never going back. read more

I ordered a hot coffee and this was my first time ordering it ever from a Dunkin. The worker named "Larissa" gave me my order without letting me know how hot the beverage would be, it was super hot that I burnt my tongue. I coughed after drinking it and the worker gave me a dirty look. Management really needs to step up and do something about this situation. read more

Great new location in the newly renovated downtown(makai)side of Pearlridge. Luckily there was no line when we were there around 5pm on a Friday. We actually came to redeem our free iced latte from T-Mobile lol. My husband chose the Caramel flavored signature latte that tasted pretty darn good:). Definitely will be back to grab another latte for $4. However the donuts were a bit disappointing. We got the double chocolate donut that was rather dry and the jelly filled donut which tasted pretty good and fresh compared to the stale one I bought from their Pearl City location. The workers were friendly and efficient so that's a plus too. Recommend you come for the drinks and the jelly donuts! read more

The newest one opened in Pearlridge. Now I don't have drive to the airport area, very convenient

Just horrible service today. I didn't get the name of the girls. But one of them was just absolutely rude. They messed up on my order and I had to re order another drink that they missed and the one who made it was giving attitude and slammed the drink onto the counter and then when I had mentioned the other drink wasn't what I ordered she got even more irritated and made a completely different drink (far from what I ordered) and once again slammed it down onto the counter. Shout out to I believe she's a manager there but she politely asked if it was the wrong one and then re made it correctly and then handed me it. All the attitude from that one worker started because I pointed out that there was a fly on the donuts. read more

Waited in line for about 10 minutes, it wasn't busy at all, only 3 people ahead of me. Only 2 workers, 1 ringing & 1 grabbing whatever donuts someone wanted and that was it. A customer at the register was being difficult with her order like it was Starbucks. (Not the workers fault) I finally got to place my order, a simple Iced Latte with Almond Milk. I waited another 10 minutes for my drink. Infact, no one was making any drinks. The other worker was only there to grab donuts & didn't know how to make any of the drinks & when she wasnt grabbing Donuts for anyone, she was just standing there; starring into Oblivion. Finally got my coffee & it tasted watered down. I wasn't gonna take it back cause who knows how long that's gonna take... This place was just a mess & it's unfortunate cause it has a lot of potential, perhaps it was just a bad day or they were short staffed. Whatever it is, I hope it gets solved. read more

The new manager on staff has mixed up my every order the last 5 times I have gone. She does everything very rushed and mixes everything up even when corrected she repeats the wrong order. The other staff have to correct her mistakes. read more

Ok, i dont do alot of reviews unless its super amazing or super crappy. Wether its service, food, location, etc. I felt the need to give this a poor review. This has got to be the worse donut shop on the island. Yes, i said WORSE! The name sake says donuts...my husband and i went there at 4p.m. today (Saturday, mind you the mall stays open till 9 p.m.) The donut case looked bare, so we asked the girl behind the counter if they are bringing out anymore, she went to the back of the store, returned and told us "sorry, no more for today". WTF!! This is a donut shop, not just a donut shop, its Dunkin' frikken donuts, and they have NO donuts! Now i understand why they went bankrupt several times!! I guess "time to make the donuts" no longer is a priority for this company. No more dunkin for me, im going to stay local. Better donuts and service. Sorry Dunkin' you had way to many chances. read more

Bought four doughnuts to sample since this was my first time visiting a Dunkin Donuts. The jelly and guava donuts have good filling and the glazed donuts were average but disappointing compared to Krispy. I bought a sour cream donut since it sounded interesting, however the sour cream taste was very subtle and tasted almost like a plain cake donut to me. However, service was good and the two ladies were patient with us and providing good customer service. The interior is shiny, clean and modern feeling. There's a seating area inside but you'll probably need to look elsewhere if you're planning to sit down since there was only about three tables. read more

Service was fast, I ordered the Easter special Peeps iced coffee and it did not taste like peeps just a normal iced coffee. I was pretty disappointed because I love peeps and sweet things but this drink did not do justice. read more

Not enough workers. Waited 20 mins. To order. One cashier taking orders and making each one. Horrible for customer service

Dunkin Donuts used to be in Hawaii and left. Now they are back but somehow the donuts don't taste very good. My first visit was to this location. They gave me the wrong donuts which I didn't see till I got home. I asked for a coffee cake and they gave me a coffee donut, which looked like those cinnamon donuts but it's with coffee flavor, I think. I've tasted better donuts. The only thing that was good was the Oreo hot chocolate. Average donuts and if they keep this up, they'll be gone from Hawaii again. read more

This place sucks!! I have been told, after paying for my mobile order, no ice for iced latte, ran out of flavors, no espresso, ran out of large cups. The egg wrap with no egg! So they made an egg and shoved it in package so I can put it together myself. This has been for last 2 months. The manager and workers never apologize. read more

Let me start off by saying this is my go-to Dunkin location because they always (or used to) make my coffee right. The store manager on duty today and the past couple times I've gone (the same lady) has messed up my order EVERY time. She was trying to move too fast and too focused on everything else to pay attention to the customers order. Not only did she mess my order up but also 2 others that were in line in front of me. She seemed so high strung that she was just pressing every button on the Pos order screen as fast as she could and didn't even pay attention to a single word I said. She tried to repeat back my order but it was completely wrong, I corrected her and even after repeating it correctly, she still made the coffee wrong. I love Dunkin' and this is the closest location to stop at before I go into work but it is so disappointing to have my coffee made incorrectly every single time. read more

It would really be helpful to have signs for the different doughnuts;eg. you have to buy a pair of Munchkins, can't just buy singles, and a certain amount of doughnuts warrants the DD box. Found out there were specials but not offered to everyone. Strange marketing strategies. But a welcome addition to Pearlridge downtown. read more