Service was great. The staff were very friendly and accommodating--they even offered us free fried red bean. The dumplings overall were pretty good and the fried stick was well seasoned. We also had the fried pork potstickers but they were a bit more oily than I preferred. Definitely preferred the steamed dumplings and the juicy buns (soup dumplings). Ambiance has pretty large space and open. Each table has soy sauce and a decently spicy chili oil and they had a delivery robot. 9.5/10 read more

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The food is so good and large portions. Our waiter was knowledgeable and very prompt. Not a fancy place but well worth the trip from midtown read more

I wandered in today because I was hungry, but not too hungry, and I had a feeling that some dumplings would hit the spot for lunch. I was right!! What I loved about these dumplings was that you can tell that the filling is seasoned prior to assembly. Everything was fresh so the wait time was about 20-25 minutes, but I didn't mind. I entered my order at the kiosk, took a seat, and waited for the robot to bring me my food (!). The cashier (who was also running orders) was so nice despite the fact that she was so busy. I'll definitely be returning. read more

Dumpling Factory - Pork, shrimp, & chive dumplings 10/10. Follow me on IG: @YouDamnSkippy - Chinese Near Me - Atlanta, Georgia

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We stumbled upon this place during their soft opening, so considering that my review is based upon what can be done better and my experience overall. When we got there, the place was packed and a line. We got in line to order and when it was our turn to order we had a few questions as we were seeking vegetarian options. The cashier did not speak very well English which made it difficult to make a choice. Their veggie dumplings had shrimp in them as mentioned on the menu which was confusing. After making our order, we waited approx. 20 mins before checking in for eta on the food. The cashier never put our ticket in so we had to wait an additional 30 mins for our food. The place itself was super hot inside since there are big windows facing the outside. Overall very disappointed in the service but I understand they were trying to figure it out. The food was very underwhelming. Our noodles were supposed to have tofu in them which was missing. Our dumplings had some type of meat in it so we weren't able to eat it. I do not suggest this place from my experience but giving them grace to hopefully figure it out as the place keeps running. Free parking outside so that was convenient! read more

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We went on a Friday night at 6pm and beat the dinner rush. They are a sister restaurant of Northern China Eatery and fairly new. FOOD: Shrimp Stir Fried Thick Noodles ($14.95) - They should rename this to be called Veggie Ginger Stir Fry. You have to literally dig through the veggies to find any noodles. The only thing you can taste is ginger and the dish is very salty. I would not get this dish if you're actually wanting any noodles. Pan-Fried Pork Bun ($15.95) - The bun wrapper was good and decently thin and the bottom of the bun was properly crispy. The texture of the filling was very off-putting however. It was kind of like wet cat food and I couldn't finish it after picturing that. Crab Roe Soup Dumplings ($15.95) - The soup dumplings come in 6 pcs. It was visually good but the taste was fine. I had thought it would be topped with crab roe, but the filling is made with crab roe. These also should be renamed as it had no soup whatsoever and also had the wet cat texture. SERVICE: The workers were all kind, but it was all very very unorganized. You order and then grab a buzzer before you get a seat and it can get pretty crowded when a lot of people are waiting inside for their food. The biggest issue I had was the time it took for the food to come out and the order. We got our "noodles" at a decent time, but we waited for 30min for our dumplings/buns since we understood it was a new restaurant. We started to notice that there was no order and people were just coming up and asking if this was their food and the workers would just hand it to them since they did not know which table it should go to. We ended up getting our food after doing the same and going up multiple times to get the rest of our food. OVERALL: I do not like to leave reviews for new restaurants until I try it at least twice, but there seems to be a lot of the same recurring problems and I don't think they are actually taking time to change it. I hope it was them just working out the kinks of grand opening, but I don't see myself going out of the way to come here and spend money on the food. read more

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I hate to give this location a 3 unfortunately. I arrived at 4:00pm and they informed that they were on break till 4:30pm and would not be able to take my order at this time. Not going to complain, it's their first day "officially open" as they have had a soft opening between 1-4th. I placed my order finally around 5pm(decided to give them some time), they only had 1 person taking orders and they all seemed very distracted or pressured. Not a problem. I'm pretty patient and love watching chaos and upset customers. I placed my order for... 1xHot and Sour Soup Duo Combo with Chicken and Corn/Pork and Chive with Chicken Fried Rice. 1xFried Pork Bun 1x Yangzhou Fried Rice. Comes out to around $71 with 20% tip because it's the first day and I appreciate the time. I waited outside for about 10-15 minutes and then decided to go inside. Watching the chaos, I believe the cooks were not going in order. The Manager and I'm guessing one of the Part Timers were switching between taking orders and plating orders and calling them. Instead of keeping some of the items back to provide the Dumplins with the Rice, they were calling orders as they came up and scratching the item off the order tickets as they came out. Because of this, people had to get up multiple times and sometimes the manager went out to the tables to bring out the food if he remembered the order. Around 5:20pm, Auntie came in. She obviously is the one in Charge. She places the Part Timer at the counter, while the Manager is running things. She starts calling out orders and putting things in order. At around this time, there were three groups of people waiting for either a table, a togo order and then me. At around this time, I'm still waiting patiently. Just observing. One of the gentlemen there had the order after me, and was now trying to rush the team because his fried rice was taking so long. He finally gets out around 5:30pm. Then comes my order. First, the Pork Buns had been sitting on the counter in a container now, along with the dumplings from the the Duo combo. There's the Hot and Sour Soup. So we're waiting on the side of Chicken Fried Rice and the Yangzhou fried rice. I already thought the Chicken Fried Rice was done and sitting with the Dumplings. They finally say that my order is next and they are preparing my rice. Great. I drive home and start sorting the order out. This is where things go bad from my point. Everything before is fine to me. The price, it's fine, the service, it's fine, It's the first day and I understand things take time to get in order. Cool. No worries. However, they forgot my Yangzhou Fried Rice. They gave us what I think is considered the "Half Portion" of Chicken Fried rice, which came with the combo. It's still a big enough portion for two, so my roommate and I split it. He got his 12 dumplings, the 6 Chicken and Corn and Pork and Chive. I got my Pan Fried Buns and hot and sour soup. No Yangzhou Fried Rice though. There goes $13.95. :( I start eating. Here is the unfortunate. The buns were mid. Unfortunately, this batch had very mushy filling. This is usually a result of someone mixing the meat too much into a paste. The taste was there, but the texture was off and not like it normally was when I get these at North China Eatery. The Hot and Sour was good however, it was kind of plane. More sour than "hot" and definitely not HOT. Not as good as NCE. The fried rice was not as firm as I'd like as well. The rice was maybe overcooked a little or because of the rush on orders, they aren't able to use cold/room tempature rice, so the rice ends up overcooked. Due to the texture issues with the Buns and missing fried rice, I have to deduct points. I suggest giving them another chance if any of you recently had similar issues. It will hopefully get better over time and as they get used to everything. read more

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This place was a disappointment to be honest. I saw that their menu had pork soup dumplings, and as someone on the search for some amazing soup dumplings, I decided to come here and give it a shot. Overall, this place needs better customer service/organization, and the food was extremely salty without us adding any soy sauce, chili oil, or anything. To start, you can either order from a kiosk or cashier. True to its name, it mainly has dumplings with a couple rice and noodle dishes. They also have a few different combos where you get either 6 or 12 dumplings with 1 or 2 sides. So, you order and pay first, then you grab a seat. They need a better system for delivering food to the customers because about three times, they came to us with the wrong food or wrong order (easily fixed with a number or buzzer system). Service felt off when there was visible confusion about the orders, especially waiting for small parts of our orders although the main dishes came. The dumplings and noodles were very salty, not needing any additional soy sauce or even vinegar. Traditionally, you eat the soup dumplings with vinegar or even chili oil, but it would have become too overwhelming. I had to dilute the noodles with some water in order to eat it. I like that the cashier gives you water cups, which can be refilled with water from their soda vending machine. They also provide plastic utensils and chopsticks that you grab yourself near the refreshments. There's several booth and high table seating, good for small and big parties. Free parking is available in the plaza lot, but not directly next to the restaurant. read more

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A small close setting that plays trendy music. You order at a counter and when the food is ready, it's brought to you. The cashier was pretty nice with answering questions and giving suggestions. I got the 8 dumpling combo with a side. I chose shrimp fried rice for my side but there were a ton of options. Some cold as well. A ginger ale for my drink. Everything was good and really fresh. I would've liked more shrimp in the rice but they were jumbo shrimp so I figured that's why it's less. I was hesitant based on the reviews but I'd go again. Perfect for a light quick lunch. read more

Dumpling Factory - Shrimp fried rice. Shrimp and pork dumplings. Pancake - Chinese Near Me - Atlanta, Georgia

Had a great experience at The Dumpling Factory, Northern China Eatery's sister restaurant. It's a fun, casual spot where you walk in, order at the counter, and let the robots handle the rest (yes, robots deliver your food). We went on a Saturday evening, and it wasn't too busy--our party of five got seated right away. We ordered a little bit of everything: stir-fried noodles, soup dumplings, potstickers, and scallion pancakes. Every dish exceeded my expectations--fresh, flavorful, and perfectly cooked. Service was efficient, the vibe was laid-back, and the food was absolutely worth it. Will definitely be back to try more! read more

The pan seared dumplings are awesome. The cucumber salad is also very good. I will definitely be returning

When you walk in, you can choose your own table and order with the cashier or at the kiosk. Super cutely decorated interior and fun music. We ordered the pan fried buns, stir fry noodles, cucumber salad, and wonton soup. The cucumber salad was very refreshing and flavorful. The wonton soup had mini wontons, seaweed, and egg drop; it was very filling and just right for a cold day. The buns were kind of oily but the meat was a great flavor - they were on the expensive side, but still good. The noodles were thick, chewy, and I think a little under seasoned, but my partner thought it was just right. Servers were great, there were only 2 of them and they were very busy and helpful. read more

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We ordered egg drop soup, hot and sour soup, pan fried pork dumplings, steamed dumplings and fried rice. I thought the soups were pretty good but really small portions. The pan fried dumplings were good and flavorful, it wasn't too crispy though. The steamed dumplings were pretty good and I loved the chives inside. The fried rice I thought could use more flavor to it, didn't have that wok fried flavor to it but I liked the vegetables inside. I would say this place isn't the typical sit down service restaurant. We were served by a robot and ordered on the kiosk because the cashier was busy. You also have to clean up after yourself. Not sure why there is a tipping system if it's mostly self service. Overall the food and service was okay. read more

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After finding out, this was essentially a Sister restaurant to Northern China eatery I had very high hopes. We ordered about seven different things and I have to say the flavor on all of it fell pretty flat. It definitely did not have the flavor or factor of northern China eatery. Or kinda gave the energy of the kids trying to motivate the parents to change their concept to a more modern restaurant, so they branched off but they really missed the mark in my opinion. Maybe overtime they'll improve but as of now they definitely missed Mark and a lot to be desired read more

Dumpling Factory has become a new staple for lazy Sunday afternoons at Westside Paper. Their dumpling combos, which include a side of delicious soup, salad, or fried rice and steamed or pan-fried dumplings, are a great value meal! You order at the counter and sit, collecting your utensils and bowls near the water station. A cute robot will bring you your food shortly after that. Unfortunately, Dumpling Factory had a deal with Elsewhere brewing for a discount on a pint to bring into their restaurant to drink while you ate. Elsewhere is closing at the end of October 2024 (Support them while you still can!), and that was another incentive for us to ride our bikes there and hang out. We will still be back because the food is delicious and service is excellent. read more

I got take out from here. Everything was fine except for the soup dumplings. There was no soup inside at all. And before anyone comes at me!! I have gotten soup dumplings from other places as take out and they do indeed maintain their soup levels, at least for awhile. Longer than 30 min at least. Psh. Everything else seemed alright. Not GREAT but nothing to complain about. read more

When I saw the announcement of the new location I was excited and stopped in because I never get out to the original. This visit was pure disappointment including subpar service. - wayyy overcooked dumplings - disappointing b/c they require you to order so many - fried rice wasn't good; no flavor - no non-soda drinks were available including bottled water read more

Dumpling Factory - Dumplings and fried rice - Chinese Near Me - Atlanta, Georgia

We crave this place. Homemade dumplings and hand rolled noodles. Try the scallion pancakes they are so good. So far everything we have tried here is excellent. Tonight we had the steamed chicken buns, dumplings, chicken noodle dish and scallion pancake. Fantastic! Hot and Sour soup is great too especially as the weather is getting cooler. read more

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I paid $17 for a serving of the crab dumplings with roe- there was no roe, the dumplings were the size of a quarter and you only get 6. What a waste of money!!!!! I will never ever again come here. read more

This place has great vegetarian options and is very good. My favorite dish I have tried here so far are the spicy cold noodles. Their prices are a little high but on par for the area. They have a cool robot that sends food to your table and an ordering kiosk. These things help speed up getting your food. The place is busy with take away orders but it's easy to walk in an find a table. Sauces, plates, drinks, and utensils are all self serve. Overall I really love this place and will continue to go back. read more

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i wanted to disagree with the other 3 star reviews SO badly, but this place is sadly pretty mid. can't speak for service because my friend ordered to go for us. my friend loves the other location and has raved about DF, so i was really disappointed to find average dumplings at a city price tag at this spot. we got the stir fried thick noodles with chicken, shanghai soup, and shumai. she said it was a step down from their other location honestly i didn't really love any of the food. the dumplings were good and definitely hit the spot for dinner after a workout, but i didn't find them worth the price. the chicken in the noodles was an odd texture, i ate around it. with elsewhere brewing closing next door, I'm not sure of this location's future. hopefully westside paper will continue to develop and they'll find their groove read more

Dumpling Factory - prices as of oct 2024 - Chinese Near Me - Atlanta, Georgia

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located in westside paper and will give off date-spot vibes once more shops start popping up in the area. their handmade dumplings and buns are so authentic and packed with flavor. my friend loved the steamed pork dumplings, while i couldn't get enough of the shanghai soup dumplings--so juicy and delish! (this is my FAVORITE) we also tried the pan-fried dumplings and fried rice, which were super filling. great for sharing, so grab your friends and try a bunch of different dumplings together. the lady at the counter was so kind and really attentive to everyone's needs. read more

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Service was wonderful, everyone was super sweet, and the food was amazing! I already made plans to come back. We had soup dumplings and steamed dumplings, as well as shrimp fried rice and eggplant stir fry. The eggplant was so good we had to get another order to go! I could literally eat this fried rice everyday, it has so much soul. The dumpling were a bit less flavorful on the outside (only because they're so doughy, which is great) but otherwise tasty and cooked perfectly. Plus it's awesome the tables here have ingredients to mix your own dumpling sauce. 10/10! read more

Dumpling Factory - Eggplant Stir Fry with Garlic Sauce (and Shrimp Fried Rice) - Chinese Near Me - Atlanta, Georgia

Absolutely terrible. Zero chicken in our chicken noodles. Chicken special came fried when no one told us it would be. Pork dumplings were so watery and lacked flavor. I hate to leave a bad review, but for $50 I would have expected MUCH better. Simply disgusting. read more

Service was normal, when we went there were only a few people in the restaurant so our food came in like 15 minutes. The house fried rice was tasty! Pork and cabbage steamed dumplings were ok, lacked flavor. But the soup dumplings really disappointed me. There was no soup! $16 for only 6 dry dumplings felt like daylight robbery. read more

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Excellent food and service. We enjoyed the chicken dumplings, fried rice, cucumber app, lo mein and great spritzer. All homemade and and delicious. read more

What a complete cluster of a restaurant. We went with 2 other families the service was extremely slow, like it took us about an hour to get some of our items but literally half of the things we ordered we kept having to go up and ask them where it was and they never did show up. So I paid $100 and got about $30 worth of my items. I also ordered pan fried dumplings and got boiled. The people that worked there were all arguing with eachother. Pretty much everyone in the restaurant that night seemed upset with their food and service. I was so excited to try it but will never be going back. read more

A waste of calories and money. To start, the boba tasted canned, the soup dumplings had no soup, and the lamb and zucchini was gamey. We didn't order anything with a spoon and yet underneath are table were spoons and other trash. The service was good and so was the decor but I would not recommend this places to others. Trader joe's dumplings is of better quality and taste. read more

I know that I'm one of thousands of folks want authentic dumplings and Chinese food on 1st day of Lunar Chinese New Year- but take out taking 45 mins is Crazy!! Place is super understaffed! Robot server to modest dining room is entertaining, but with no live person managing the front of the house leaves this spot feeling more like a factory then a destination restaurant spot. Dumplings were fresh, with authentic dipping sauce and crispy spicy chicken was fragrant and delicious. This was a 1 and done visit for me. read more

Came with a group of 8. We were addressed and seated fast. The food was excellent and our server was very friendly and helpful.

Just... no. The woman who took our order was extremely rude, unknowledgeable, and frantic. Told us it would be a 30-40 minute wait for take out. No worries, we grabbed a beer next door and after 45 minutes of no confirmation that our order was ready went over to see what was happening. All the workers were upset and yelling. Over an hour later we had our food in hand. They put the veggie dumplings in with the meat dumplings so I unfortunately ate meat for the first time in over a decade. And the food was not worth the wait. A mixture of cold, mushy, unflavored mess. read more

Dumpling Factory - Chinese Near Me - Atlanta, Georgia

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Went in around 6pm on a thursday with an open mind and ordered dumplings to take out at the kiosk. There was only one server for the entire restaurant and he was clearly stretched too thin. They made the dumplings and the dumplings sat in the kitchen (I could literally see them) for 15 minutes before he finally brought them out. They were pretty unremarkable for $15 dumplings. Probably won't be back here. read more

I've eaten dumplings hundreds of times, but I can honestly say that this location has the best dumplings I've tried! Service was impeccable. Highly recommended! read more

Food and service were both outstanding! This will not be our last trip here! Reasonably priced as well. read more

Dumpling Factory - Chinese Near Me - Atlanta, Georgia

Food is delicious from the beef fried rice to the dumblings of all kinds defiantly recommend getting the 12 dumblings over the 6 youll want more read more

Overcooked dumplings and rice. Boiled to mush food. Service was slow and the price is high for the dog like food they serve. Never again.

I would leave no stars if possible. Usually they would come take your order at the table. But the woman at the register said " I'm not walking to the tables, so you need to order here". Then our food dumplings came in extremely soggy, to the point they were breaking and had a wet taste. They need to hire better staff if they want to succeed. The original is 10x better then this place. I would not return! read more

Dumpling Factory's grand opening was everywhere on IG, but the Atlanta food influencers must have been given a lot of free dumplings to feature this place. Hopefully the issues are growing pains since I went opening weekend, but only time will tell. The steamed and pan-friend buns were good and came out in about 15 minutes. Not the best I've had, but decent for the convenience of being ITP. We had to wait nearly 30 minutes before the stir-fried beef wide noodles and our appetizer cucumber salad (cold dish) came out. The cucumber salad had way too much vinegar. This is a staple appetizer dish and they really messed up on the flavor profile. The noodles were very disappointing. You could probably find better at a mall food court. Ratio of noodles, onion, beef, vegetables was all off, not a lot of flavor, and it was pretty greasy. It was also 82 degrees inside the restaurant and you have to go up to the counter to get iced water. It definitely seemed like they're still figuring out their work flow and felt disorganized. If, and that's a big if, we go back it would only be for buns/dumplings and I would wait a few months for them to iron out the kinks. read more

The wonton soup and pork potstickers tasted off. The Shanghai soup buns were good, but I probably wouldn't go out of my way for them.

From the management to staff everyone was so nice and helpful. The manager especially just went over and beyond. The food was amazing. I recommend everyone trying this place. Oh and they played really good music read more

I had a Soup Nazi experience with the manager and was refused service. Nothing like this has ever happened to me. Last week, I was there when the kitchen service collapsed- orders that were already picked up were coming back up and people who ordered a long time after us were getting served. After 45 minutes they served food that was way below the standards you would expect. I posted on Google and they replied and wrote nice note so I decided to give another try. They refused me service when I did. Clearly, the person who replies to online reviews is not the nasty manager who turns away locals. read more