Thx for the heads up!, i was looking for a nice clothing store for an upcoming event, and looked at…read moreWindsor, i work too hard for my money to spend it in a store with poor customer service as Sara!

While the clothes are cute my experience was ruined by an employee, Sara. My first couple minutes…read morein the store she began yelling at a customer that was simply trying to get a dress off the rack. My personal encounter with her was not any better as she was very rude, pushing me out the way, giving rude comments with unpleasant facial expressions. She made my experience at the store uncomfortable and unpleasant.

I stopped by Penelope for two reasons. 1. I needed to replace a pair of sterling silver hoops that…read moreseemed to have vanished from my collection, and 2. I was hoping to find an earlier birthday gift for a friend who was in town for the weekend. First of all, the woman helping us was very helpful and didn't mind at all that I seemed to request one tray after another for viewing a variety of pieces, not really knowing what I was looking for. I found a great pair of hoops almost immediately, which was fantastic as I'm oddly picky about hoop styles. We scoured the store and found a great necklace option though it was silver and a quick text revealed she preferred gold. While the store didn't have quite as many gold pieces as I would have liked, I did find a great pair of costume jewelry earrings to add to my gift for my friend... and the silver necklace I'd been considering for her, well, I ended up getting that for myself. By the way, they had a great selection of Pandora on sale! So I may go back soon to see if they have anything left.

This was my first time in this particular Penelope. Perhaps because of the time of year, or…read moreperhaps it's like this all the time, but the place was buzzing with activity. Customers, many men, shopping for gifts for their ladies. I didn't see anyone shopping for the clothing in the store, all jewelry customers. This is a great place to shop for a gift of jewerly for the special lady in your life -- mom, sister, wife, girlfriend... Lots of pretty things to choose from (I am loving the Bonn Bons right now) in a variety of price ranges, and all of the employees are super helpful.

For today,,, while I enjoy teens having fun and shopping together what I don't enjoy is them…read moretaking up three dressing rooms (two to a room) for over 35 minutes while there is a line 15 deep of people waiting to get into the rooms to try on clothing. Twirling, giggling, sitting in the floor, coming in and out of the rooms over and over again. I suggest the dressing bf room attendant check in on them more and gently encourage them not to sit in floor, twirls, etc while so many people are waiting. Just a suggestion to make everyone's experience nicer.

employees are young and rude. i stood at the register waiting to check out while they talked to…read moreeach other and continued their conversation for. while before even acknowledging i was there.

Great Christmas traditions ! Don't like Black Friday ' ! Parking was tough ! Stores are hurting for…read morestaff! Security was good!

I am a newbie to Short Pump! This place was absolutely amazing, I can't wait to go back…read more The selection of stores and variety of items sold were in abundance. The value was a bit unexpected as I assumed this would be more in line with outlet pricing. No biggie though, I thoroughly enjoyed myself here, and the fact that it wasn't completely overwhelming. As far as service, everyone seemed happy and welcoming from the employees in the establishments to the actual customers visiting.

Very cute store. I've never heard of it before but saw some ladies walking in and followed…read more A very cute, on trend, ladies clothing store with shoes, accessories and tons of fashionable clothing. Prices are very reasonable at about $20-40 for a sweater and dresses for $60. Ample fitting rooms and a ton of selections. I saw several dresses I really liked. Nice addition to the shopping center here.

I love this store! I am likely teetering on the upper edge of their age demographic, but I…read moreabsolutely adore their dresses and have now bought several over the course of a few visits. The dress I'm wearing in my current profile picture (6/2025) is from there. I also bought two pairs of shorts there that are soft, holding up well, and just very cute. Prices are reasonable for the quality too. The folks working are always pleasant and will start a fitting room for you too.

Thank you Versona for coming to Richmond had they not I would have never known about it now anytime…read moreI travel to another city I check to see if one is in town. They don't do extremely large orders of clothing so once a size is gone it's gone. I've visited this location a few times its hits or miss when I find something. Great accessories regardless. Most everything I saw in the store is anywhere from $1.00-$35.00 definitely affordable on a college budget. I also like that they carry a size 11 shoe!

I was sad to see that Clothes Mentor was closed in the Short Pump Area but saw that there was this…read morelocation close by. It was that time for Spring Cleaning and was in the process of minimalizing my closet (and house). I had a pile that I was ready to get rid of anxiously and decided to give this place a shot. The place is a little smaller but had plenty of cute clothes to choose from. I did go first thing in the morning so I was able to get first dibs on having my stuff looked over. They did a great job going over my clothes and taking a big chunk off my load. They did offer a good amount for the amount of clothes that they selected, but was surprised that they didn't take many of my new brand clothes. Which was fine with me because then I was able to just post it on Poshmark. Anyways, it was an overall good experience to sell your clothes and to check out second-hand clothing. (In my defense, I tried not to check out their clothings because I was indeed trying to downsize haha).

4/23/26 @ 7:25 pm : We were in the area & my son got excited at the sight of this store. He loves…read morefashion. He was hoping to find some cool things at great prices. Unfortunately, we stepped inside about 35 minutes before they were going to close. Others came in after us. No one, and I mean NO ONE, spoke to us when we came in. We browsed around & a young lady came and slammed a pair of jeans in front of me on the rack. She did say "excuse me" while doing so, but the attitude was very clear. Not sure why people get so upset when they are still open. At that point, I knew I wasn't purchasing anything from that store. I had to get my son out of there, but he was still excited at some of the things he was finding. He's a teen - He doesn't pay attention to bad attitudes or poor customer service the way I do. So, he was unfazed. The longer we stayed, the more irritated that young lady looked. I walked out because he was taking too long browsing & I could feel myself getting upset by her behavior. They brought in the racks from outside & the young man did finally say "hello" to me as I was walking out. Weird! Even if he was ready for everyone to leave, he didn't show it as rudely as the young lady did. Instead of being called "Uptown Cheapskate", they should rebrand as "Uppidy, Stuck Up & Rude Cheapskate". That fits them more accurately. Needless to say, we will NEVER go back & their men's section is extremely small compared to the rest of the store. They won't see a penny of my money!

OMG...that's honestly all I can say…read more I've heard about this brand when they were first building it in Short Pump, and have always wanted to go into this store but did not have the change. I own several of their dresses, but have not purchased them there. I finally got the chance to go into the store when my friend wanted to go to the mall and just "try" on some of their outfits. Let's just say that my friend got to try on a lot of their new outfits and was totally kicking ass in them. I LOVE the bright colors and designs on their clothes and throughout the store. The staffs were super friendly and very helpful with the different style of dresses that my friend wanted to try. (Certain styles will most likely require you to go up a size or two - but do not be discourage! It will look gorgeous on you!) Did I mention that the staffs were super friendly? haha, they were very helpful with my friend who needed to try different sizes, and when one was not available in the store - they made calls to other Lilly stores to request for the size that my friend needed for the style. Overall, the experience was great for the both of us, even though I stood my ground and did NOT somehow buy anything from this beautiful store. Helpful and friendly staff, clean store, and beautiful BEAUTIFUL clothing from Lilly. I would highly recommend going to the store to try on the clothes and get your correct size for the style that you wish to purchase. I range from size 8-12, and S-L in different styles so....HIGHLY recommend going to the actual store to make sure that it fits!

Friendly, helpful staff. Well stocked Lily store. Typically has good selection of popular…read moresizes/merchandise. Quite disappointed in their closing on 1/13....assume it was in some way weather related but completely unnecessary as other mall stores were open! Someone obviously overreacted! Definitely suggest calling store before visiting!!

I feel like my visits to this store in the Short Pump Town Center the past few months have never…read morebeen too fruitful. I'm a Loft card member so I earn points and use them to refresh my wardrobe every now and again. I've now visited three times and have only purchased two tops. That's unheard of for me. Usually when I visit Lofts and Loft Outlets elsewhere, I leave with big bags of clothes. I'll have to buy online to use my rewards cards, I guess. Each time I've visited, the store has been really busy too, and it's semi-difficult to browse without requesting people move a thousand times. Last visit, during their First Tuesday promo, many of the displays looked like hurricanes blasted through them as well, and the associates all were swamped with long lines (and one customer who appeared to be returning and purchasing half the store). I love the Loft brand, and the friendly folks who work here are doing their best, but I do think this store needs some help reaching a higher quality level and providing a better customer experience.

Store closed 2 hours before posted time online - I made it in 15 minutes after they "closed" to…read morerelocate their store. I drove 30 minutes to make a return in store for a purchase I made online that did not meet my expectations. They refused to do my return, despite there being no way for me to know they would be closed early before making the drive. Then was told about the location that is another 30 minutes out, which would also be closed by the time I made it there. (Since they close an hour earlier than this one does already) Very unlikely to continue to support this brand, as someone who's bought several items over the years. It felt very dismissive.

I don't think I've ever been to this WHBM before but wanted to check out a few items I've been…read moreeyeing on the website while shopping for the day with my mom. The ladies inside were all clearly having a good time and were super friendly and complimentary and had a good time entertaining my baby girl while I shopped. Beautiful selection and they had most of the newer items on the website which was nice. Loveeee the style at WHBM and it's most of my wardrobe. This store is in a great location close to tons of other shopping and their sister brands Chico's and Soma are across the walk so you can hit them all if you want in one easy stop.

Fashion is not really my thing, but sometimes I need to fake it for an event or at work. This store…read morehas never let me down and whenever I'm wearing something that gets a compliment, it's usually from this shop. The staff is more engaged in helping me than I usually experience (or am sometimes looking for) but a couple of my favorite things were only found / tried on because the staff suggested them to me. I appreciate their attentiveness because it has made such a positive difference in the past.