The worker was very unkind and disrespectful and it was not an experience anyone should have to go…read morethrough.

Thx for the heads up!, i was looking for a nice clothing store for an upcoming event, and looked at…read moreWindsor, i work too hard for my money to spend it in a store with poor customer service as Sara!

I stopped by Penelope for two reasons. 1. I needed to replace a pair of sterling silver hoops that…read moreseemed to have vanished from my collection, and 2. I was hoping to find an earlier birthday gift for a friend who was in town for the weekend. First of all, the woman helping us was very helpful and didn't mind at all that I seemed to request one tray after another for viewing a variety of pieces, not really knowing what I was looking for. I found a great pair of hoops almost immediately, which was fantastic as I'm oddly picky about hoop styles. We scoured the store and found a great necklace option though it was silver and a quick text revealed she preferred gold. While the store didn't have quite as many gold pieces as I would have liked, I did find a great pair of costume jewelry earrings to add to my gift for my friend... and the silver necklace I'd been considering for her, well, I ended up getting that for myself. By the way, they had a great selection of Pandora on sale! So I may go back soon to see if they have anything left.

This was my first time in this particular Penelope. Perhaps because of the time of year, or…read moreperhaps it's like this all the time, but the place was buzzing with activity. Customers, many men, shopping for gifts for their ladies. I didn't see anyone shopping for the clothing in the store, all jewelry customers. This is a great place to shop for a gift of jewerly for the special lady in your life -- mom, sister, wife, girlfriend... Lots of pretty things to choose from (I am loving the Bonn Bons right now) in a variety of price ranges, and all of the employees are super helpful.

For today,,, while I enjoy teens having fun and shopping together what I don't enjoy is them…read moretaking up three dressing rooms (two to a room) for over 35 minutes while there is a line 15 deep of people waiting to get into the rooms to try on clothing. Twirling, giggling, sitting in the floor, coming in and out of the rooms over and over again. I suggest the dressing bf room attendant check in on them more and gently encourage them not to sit in floor, twirls, etc while so many people are waiting. Just a suggestion to make everyone's experience nicer.

employees are young and rude. i stood at the register waiting to check out while they talked to…read moreeach other and continued their conversation for. while before even acknowledging i was there.

Angie was AMAZING! She was so patient and kind, making my little one's ear piercing experience a…read morebreeze. She was very thorough and did a great job explaining everything before they did it. All of the staff were very friendly. The studio was very clean. It was a great experience.

My family happened to be in the Short Pump area shopping around and we came across this location…read morefor piercings. My daughter has been mentioning for a couple months that she wanted her upper lobes pierced also known as the second holes. I as well have been thinking about it for 20 years. lol so on a whim, we made appointments for a couple hours later since we had lunch reservations first. We utilized the QR code to make our appointments. When we came back, we were about 10 minutes early. That gave us a chance to quickly look over the jewelry and choose what earrings we were going to use. The staff were all very helpful. They explained everything a few times and even went over the jewelry options. Rowan takes this very seriously from products used to those they higher and the process they do for piercings. Let me tell you a step up from the 1990s when I got my ears pierced. Our nurse Lauren was fantastic. If we wanted her to explain the process she would have. I personally was OK with no explanations. Just get the job done lol because I was nervous my daughter on the other hand she wanted to know the ins and outs and everything because she is just curious and was not nervous at all so Lauren was able to work with both of us. Overall a fantastic experience. It was about $140 for me and $130 for my daughter. We tipped as well. Your price will vary, especially on what jewelry is chosen. I would definitely recommend Rowan for piercings.

Spent the better part of 6 months doing business with this location for local film and television…read morework, involving many returns and far more purchases. Staff member, ElIse, at Short Pump Mall acted absolutely abhorrent when a production assistant was asked to make a return on behalf of the department. For someone working in a retail/customer service establishment under a corporate brand, it is NEVER, never okay to yell at a customer and make them cry. Swarovski really needs to think hard about keeping individuals who are going to represent their brand in this manor on staff. I know I wouldn't and certainly hope not to see this member of staff should I make the decision to continue business.

I have shopped with this brand since 2019. All of the clothes h jewelry are definitely a…read more"conversation piece". I love making a statement when I walk into a room.

Sassy Jones offers amazing quality on statement jewelry pieces & clothing that's different from…read moreanything else available at reasonable prices! If you like receiving compliments over & over jewelry then you want to shop Sassy Jones online and the retail stores located in Richmond, Va and Houston, Tx. The customer service is impeccable from sale assistants who really care about your style. Sassy Jones is the "female candy store" where grown women go to play.

Very cute store. I've never heard of it before but saw some ladies walking in and followed…read more A very cute, on trend, ladies clothing store with shoes, accessories and tons of fashionable clothing. Prices are very reasonable at about $20-40 for a sweater and dresses for $60. Ample fitting rooms and a ton of selections. I saw several dresses I really liked. Nice addition to the shopping center here.

I love this store! I am likely teetering on the upper edge of their age demographic, but I…read moreabsolutely adore their dresses and have now bought several over the course of a few visits. The dress I'm wearing in my current profile picture (6/2025) is from there. I also bought two pairs of shorts there that are soft, holding up well, and just very cute. Prices are reasonable for the quality too. The folks working are always pleasant and will start a fitting room for you too.

Dillard's is an upscale department store chain that has locations in dozens of states. I live in…read morePennsylvania where no Dillard's stores are located, so I occasionally shop through the Dillard's website. The Dillard's website has a very good selection of clothing, shoes, and accessories for women, men, and children as well as beauty products and home goods such as linens, home decor, and small appliances. Prices are moderate. I saw a Calvin Klein dress on sale for $71 plus $10 shipping and handling, and I ordered it for delivery. The employees at this Dillard's store in Richmond packed and shipped my order. They carefully wrapped my dress in tissue paper and put it inside a waterproof shipping bag. Four days later, the U.S. Postal Service delivered the package to my home. The employees had enclosed the correct dress and a note that said, "Thank you for your order!"

I had such a bizarre experience at Dillard's on Black Friday. I was there with my mom and she was…read moreprimarily the one shopping. She was searching for nice shirts. I don't know if the folks working were just bored or if it was company policy, but they followed us around like hawks for our entire visit. It was like they thought our tax brackets were too low to be shopping there. At one point, I lost track of my mom and tried to call her but apparently Dillard's is a dead zone for phone service, so I was clearly looking for her and one of the workers looked *extremely* concerned and approached me about it. We went into a dressing room to try on *three* shirts and in that time period, literally what, 3 minutes?, one of the ladies working knocked on the door to make sure we were okay. Seriously? We were going to buy all three shirts, but it turns out that none of them were on sale. A basic sweater that said "Merry" on it was going for ~$90, so I said nevermind to that one and the woman looked mildly annoyed despite still making a close to $100 sale from us. But why would a department store have no promotions whatsoever on Black Friday of all days? Really just so strange. I won't be back.

I called Franco's asking for average turnaround time on a custom made suit. The clerk, Trip, asked…read morespecifically the time frame I was looking for to which I replied 2-3 weeks. He then said no and was about to hang up the phone on me and then nervously asked if I were interested in any other suits. After conversing he thought he hung up but I could hear him mocking me in the background. I was willing to drop $1-2k regardless of turnaround and instead will be taking my business elsewhere.

Needed a new suit due to the covid 20 for my daughter's wedding. Nice people, helpful, knowledge…read moreand got a nicely tailored suit at a reasonable price.