I called Franco's asking for average turnaround time on a custom made suit. The clerk, Trip, asked…read morespecifically the time frame I was looking for to which I replied 2-3 weeks. He then said no and was about to hang up the phone on me and then nervously asked if I were interested in any other suits. After conversing he thought he hung up but I could hear him mocking me in the background. I was willing to drop $1-2k regardless of turnaround and instead will be taking my business elsewhere.

Needed a new suit due to the covid 20 for my daughter's wedding. Nice people, helpful, knowledge…read moreand got a nicely tailored suit at a reasonable price.

Popped in looking for a sling bag that would fit my 13' iPad Air. They had a wide selection of…read morebackpacks and sling bags. The clerk was very helpful and helped me evaluate choices. I found one on sale that met my needs.

Top quality durable tactical clothing, shoes, packs and bags. Very friendly sales associate. This…read morewas my first time in one of these stores. Prices seemed high, hopefully they have good periodic sales.

Dillard's is an upscale department store chain that has locations in dozens of states. I live in…read morePennsylvania where no Dillard's stores are located, so I occasionally shop through the Dillard's website. The Dillard's website has a very good selection of clothing, shoes, and accessories for women, men, and children as well as beauty products and home goods such as linens, home decor, and small appliances. Prices are moderate. I saw a Calvin Klein dress on sale for $71 plus $10 shipping and handling, and I ordered it for delivery. The employees at this Dillard's store in Richmond packed and shipped my order. They carefully wrapped my dress in tissue paper and put it inside a waterproof shipping bag. Four days later, the U.S. Postal Service delivered the package to my home. The employees had enclosed the correct dress and a note that said, "Thank you for your order!"

I had such a bizarre experience at Dillard's on Black Friday. I was there with my mom and she was…read moreprimarily the one shopping. She was searching for nice shirts. I don't know if the folks working were just bored or if it was company policy, but they followed us around like hawks for our entire visit. It was like they thought our tax brackets were too low to be shopping there. At one point, I lost track of my mom and tried to call her but apparently Dillard's is a dead zone for phone service, so I was clearly looking for her and one of the workers looked *extremely* concerned and approached me about it. We went into a dressing room to try on *three* shirts and in that time period, literally what, 3 minutes?, one of the ladies working knocked on the door to make sure we were okay. Seriously? We were going to buy all three shirts, but it turns out that none of them were on sale. A basic sweater that said "Merry" on it was going for ~$90, so I said nevermind to that one and the woman looked mildly annoyed despite still making a close to $100 sale from us. But why would a department store have no promotions whatsoever on Black Friday of all days? Really just so strange. I won't be back.

Staff was super helpful when helping me size my suit. They didn't have the color I wanted but they…read morehelped get it on order online and had it shipped straight to my house a few days later. Will definitely be back shopping here again

I won't lie, I LOVE J. Crew clothes. However, all J. Crew stores aren't created equal. The Short…read morePump store is a good one! The sales staff is friendly and great at helping you pull together an outfit. They will even only pull sale items if you are being budget conscious...and not make you feel lame. The only disappointing thing is they don't get all the items that some larger stores do...meaning not the full suit line or other items.

I've been to this Kohl's store a handful of times. All of which with my mother. It's a good place…read morefor women's clothes primarily, but obviously Kohl's offers plenty of household supplies and other items as well. And Amazon returns now, for whatever reason. So far, the store has been orderly and neat. It's easy to find professional attire. I wouldn't say Kohl's is my favorite department store in general, but this location is run well and I'm sure I'll be back. And probably with my mother in tow.

A friend & myself were out at the Kohl's short pump location, in dire need of clothing for an event…read morethe following day. We entered the store at 8pm and were browsing the clothing. We found many pieces and headed to the dressing room. At 8:20pm, we exited the dressing rooms to find we had been locked in by a rack of clothes in the hall. We were told the dressing rooms close 30 minutes prior to closing so that the staff can walk out right at 9pm, when they close. That's all fine but the attitude we were met with was unacceptable. A red-head women told us to put all the items back ourselves because they were not going to be hanging them up since they needed to leave right at 9pm. Will not be returning to this location. 2 stars because the store was clean & the woman at the checkout was lovely.

I LOVE this store and the people were fabulous. Chris helped me out perfectly. I went in with one…read morething in mind and Chris said, no, they did not carry that item, and showed me what they did carry- some wonderful short sleeve linen shirts. Perfect! I'd had a new one in mind, and they had what I wanted. Chris was the best salesperson. I will be sending people to this store, especially for gifts for me!

My review has nothing to do with the service I received at this location. It has to do with the…read morequality, or lack thereof, with the shirt I purchased ONLINE. Short and sweet... I ordered an XL in black/short sleeves. Untuckit sent me a large. When I opened the package, the shirt was thin. Paper towel thin. Not kidding. Needless to say, I went to the store a day later to return it. Instead of mailing it back, I read some reviews elsewhere that stated their customer service online is less than stellar. So I didn't want to take a chance with that since the subpar material of the shirt was enough for me. The associate in the store was nice and gave me no hassle at all. The shirt was still in the bag, folded up. But the kicker was, he told me Untuckit doesn't even make this particular shirt anymore. Explains why I was sent the wrong size, on purpose. My one and only experience with a $100 shirt is my last.

Lovely outdoor mall at the area. I can see this is a really good neighborhood. Very well paved and…read moreconstructed. Kids play area through out the mall. Great for family. I love it has hallway/balcony. It's great for the hot days and rainy days. We were there in the middle of heatwave. Definitely helped a lot. Great selection of brands and shops, fashions, accessories, shoes, food and beverage etc. I don't really see any sale or discount signs at any store. Most likely just regular prices.

We came to this place to get some ice cream from Cold Stone, but it turned to be a such a fancy…read morepleasant shopping center. It was open space layout with two floors of structures. In open spaces they had lots of kids activity and relaxing spots. Whole area was kept clean and constantly monitored, excellent service all around. There were several escalators, elevators and restrooms throughout the shopping center. Plenty of parking spots were available all around, pavements could use some improvement. As we walked around for a bit, I found many of my favorite stores like Lululemon, Dick's, Lego, H&M and an Apple Store too. It was a good mix of popular and expensive brands. They had Macy's and Dillard's departmental stores. Several of the restaurants included CFK, Chick fil a, Chipotle, The Cheesecake Factory, Texas De Brazil, Magliano's and lots more. Initially we went just to just visit Cold Stone, but we ended up spending couple of hours at this shopping center. I also found the rare Capital One cafe. We spent time shopping in Dick's as well. Overall I was really impressed by the quality and offering of this shopping center but since it's outdoor, feels very sweaty walking on hot days..

Serious props to Crystal in the Bedding and furniture department! I hate retail shopping but my…read moresister insisted we go look at mattresses at Macy's due to some orthopedic challenges I have. Crystal came up to help us and we were thrilled! The woman knew her stuff and I even ended up with the extended care plan! She had me try out about six different levels and styles and asked fantastic questions. My sister and I both recommend Crystal at Macy's Short Pump for a knowledgeable, fun, and super helpful guide to quality furniture and mattresses!!!

The selection at this Macy's is good but not great. Not sure if the quality of their clothes are…read moregoing down all across the country due to "fast fashion" online which is ruining good quality clothes. The staff customer service is a hit or miss here. But I had an awesome experience with Shareeda (spelling?) at the M.A.C. counter! Not only did she help me find the specific products I was shopping for, she helped me with beautiful eye makeup for my business headshot at work that day. She listened to the "natural" style I wanted and nailed it! She was so lovely and supportive. Give this lady a bonus!

I made a purchase online at BR Factory and when I received minutes later the confirmation in the…read moreemail one of the items had the wrong color. I immediately called customer service to see if they could correct their mistake and change it to the color I originally requested only to find out that they cannot do it. Something so simple and they CANT do it. Forget about finding a chat or email to contact BR...nowhere to be found in their website. LAST TIME I order online from BR. #fail

This is one of my favorite stores. The Short Pump Mall location has a much larger selection of…read moreclothes than my local BR. It's definitely worth the 2 hour drive to shop at this mall. I have to stop by here every time I am in Richmond.

Tiffany's was my second stop (out of what was supposed to be four different appointments) to look…read moreat wedding gowns. Long story short, I never went to stops 3 and 4 because I found "the one" at Tiffany's! I'm not a girly-girl, and I went in saying I didn't want anything "too fluffy, too poofy, too lacy, or too embellished." Not exactly the easiest task for a wedding dress salesperson. My consultant found a gorgeous dress that met all my wish-list items. The lights actually went off in the store as she was helping me into it - a true sign that this was it! I didn't expect to have "a moment," being the not-so-girly-girl that I am, but this dress brought me to tears. I can't wait to wear it in March!

Let me start this off by saying that I am not someone who writes a lot of reviews but I had such a…read morebad experience that I felt the need to warn any other brides from feeling as defeated in their bridal appointment as I did. My appointment was this past Saturday. My experience at this bridal store was horrible. When myself and my party entered, we were told to pull some dresses that we liked while we waited for my consultant. My consultant told my party to "calm down" with all the picking after they chose 3 dresses and never introduced herself to my family. My consultant at didn't seem like she was listening to any of my preferences. The situation seemed like she was choosing dresses that she liked. Throughout the appointment, she continued to pull dresses that were, over budget, the wrong material ( she kept pulling dresses with so much tulle) and overall not my style that we discussed. Every dress she pulled was either 6 sizes too large or 4 too small so I was unable to get an accurate depiction of what the dress was going to look like on myself. I am not a picky person but it truly was awful. Every critique I had about the dress, was followed by her saying that it could be fixed with a strap or removal of beads, or a completley changing the structure of the dress or some other very expensive alteration. While I did appreciate her trying to fix the problem, she never differentiated from the style of dress that she pulled ( that were huge, heavy and had about 15 layers of tulle). My consultant never helped me by adjusting any of the dresses, ( she also never helped me put any of them on either). She never helped fluff the train or hold it so I could walk. My future mother in law had me attempt to tuck the material between my legs to see what the dress could look like on her knees. Her reaction to my family having to help was was very aloof. She also didn't seem like she had a very good knowledge of the inventory of the store. She would leave me on the stage in a dress that was very uncomfortable for several minutes while looking for "just the dress" and return with the exact same style that i had told her I didn't want. I stated what I wanted several times to her. I didn't even leave the dressing room to show my party a few of the dresses and she would argue with me. The last and perhaps the largest issue I had was that all of the dresses either myself or my guests chose were continuously intentionally placed to the back of the rack to try on by her. When my mother and cousin moved them to the front, she moved them to the back again and seemed annoyed. When my mom asked " can we please see her in this dress?" after about the 9th dress that I didn't like , my mom was ignored and was given a sour attitude. This was my second bridal appointment ever trying on a wedding dresses and I can tell you that if I hadn't had such a positive experience at the shop i had been to earlier in the day, I would have been in tears and this would have ruined the bridal dress experience. I'm writing this review based off my terrible experience in the hopes that the shop management will read it and make some major changes in how they treat their customers.