Wanted to love it... but the energy didn't match the vibe.
As someone currently studying digital marketing and building a career in social media management, I genuinely enjoy supporting local spots. I was especially excited to try Ducks aren't Real -- not just because of their cute branding and aesthetic space, but because I actually did a school project on them. I even created a presentation on how to improve their website. That connection made me want to support them even more.
Their site says takeout is available every day from 4-9pm, so I called to place a simple order. The woman on the phone said, "I don't have time for that," in a tone that was blunt and honestly, pretty dismissive.
When I mentioned that their website says they offer takeout, she told me they were too busy and it just wouldn't be happening today.
That alone was disappointing, but what really stung? I'm from town and happened to be nearby -- I was at Sappyfest, which was taking place right on the same street as Ducks aren't Real -- so I walked over just two minutes later to check out the vibe in person. As the photos show, it wasn't slammed. There were a few guests, sure, but it wasn't chaotic or packed. So being told there's "no time" felt less like honesty and more like I just wasn't worth the effort.
Customer experience matters. So does communication. If takeout isn't actually available, the website should reflect that. And if you don't want to offer it, just say so with kindness.
I still believe in the potential of this place. But I won't be returning -- at least not until the energy matches the aesthetic.
In today's world, branding gets you noticed -- but service is what makes people stay. read more