Brad and the team did an excellent job of replacing my roof dryer vent. They were on time and also…read moredid a complementary inspection of the roof to note any other things that needed attention on my roof. I would definitely recommend them to anyone looking to get any roofing work done. I appreciated their willingness to work around my schedule and sent out an experienced roofer to get the job done.

Thank you to Rick and the team for their help. Had an attic flood that needed to be remediated ASAP…read moreand thankful for their help. Rick was punctual, did a great job communicating with us throughout on where things stood, helped us communicate with insurance, the whole nine yards. Couldn't recommend more.

The response was incredibly fast! I needed a quick look to check for any water issues as soon as…read morepossible. They scheduled an opening the next day early in the morning, and the inspector arrived right on time. He was very knowledgeable and put my mind at ease. Thankfully, he didn't find any signs of water intrusion.

I hired All Nation Restoration for remediation work in my home. During the project, one of their…read moretechnicians used bleach in a carpeted area without putting down plastic, tarps, or other protective floor covering. This resulted in permanent bleach damage in multiple areas of my high-quality, continuously installed Berber carpet, including highly visible areas in the middle of the room. What disappointed me most was not simply that damage occurred, but how All Nation handled it afterward. The company initially characterized the damage as something that can occur during remediation work despite taking precautions. In my case, there was no floor protection in the affected area. Their project manager came to my home shortly after I discovered the damage and saw the area firsthand. All Nation's own carpet professional subsequently advised in writing that repairs could look good but "possibly not perfect" and that replacement would be the alternative because a matching carpet was unlikely to be available. My independent carpet professional reached the same conclusion and recommended replacement. In an effort to compromise, I obtained a $2,400 estimate to replace only the affected common areas rather than the continuous carpet installation throughout my entire second floor. All Nation had offered a $1,000 credit, so I asked them to contribute an additional $1,400 toward this solution. They declined, characterizing replacement as my "preference." Yes, I do prefer my home to be returned to me in the condition in which they found it. I ultimately attempted the less expensive repair option using my own carpet professional. Unfortunately, the result confirmed what both carpet professionals had predicted: the repaired area remains visibly distinguishable from the surrounding Berber carpet. I am now left with a permanent, noticeable flaw in a high-traffic area of what had previously been a uniform, continuous carpet installation. My concern was never that I wanted a discount or that I was trying not to pay them (I have since made final payment). My concern was that the damage occurred during work performed without floor protection and that All Nation treated offering a credit and the ability to patch the carpet as sufficient, regardless of whether the repair actually restored it to its prior condition. I believe a restoration company should take reasonable precautions to protect a customer's property and, when preventable damage occurs, work toward a solution that reasonably restores the property to its prior condition. Unfortunately, that was not my experience, and it is the reason for my rating.

I was referred to All Nations Restoration by a neighbor. I was scheduled for the next business day…read moreto have an area of concern on the exterior of my home assessed. Jeremiah was professional and knowledgeable. He managed and treated the area of concern and shared additional information about exterior home mold and fungus growth and preventative measures. Many thanks

Folks at the Georgetown location were so helpful and quick. They even offered to show me the…read morefailed part so my teenage daughter could see. Really nice waiting area, even with an indoor playground! I highly recommend.

Had a water mitigation need. Jarrod Woeller was a great technician. Communication was quality, told…read moreus what to expect, and pricing was transparent.

The remediation was great. Ryan and Jarrod were awesome with the remediation. They got rid of the…read morewater and responded quickly to get started.

I'm never going to stop singing praises of Texas Dry Out & Restoration! I'm still amazed at Diego's…read morecompassionate, patient professionalism. Just outstanding work! This July, right before our move-in day, our 12-yr old HVAC had a line back up that caused a lot of water damage. When comparing companies to ask for help, I took special notice of the many reviews talking about TX Dry Out going above and beyond to help stressed-out people navigate insurance claims. As a disabled woman I know just how agonizing it can be to work with health insurance companies, so TX Dry Out was my first pick. I was impressed by Diego's inspection process, the equipment he used and how thorough he was, and also how patiently he explained the terminology and our different options. His expertise became even more obvious when I got a second quote from another popular company---the other tech was friendly, but had cheaper equipment, did not explain much, and gave disappointing answers to questions I only knew to ask because Diego had already explained things to me. The difference was night and day, and not just because the other company only does mitigation work, leaving the customer to figure out the build-back process. TX Dry Out was miles ahead of the game by comparison in every respect. During the mitigation and build-back processes, Diego and his crew were just amazing. They took good care of our property (I was amazed how thorough their plastic containment system was) and were excellent at coordinating with other contractors doing repairs at the same time. They were also happy to work with us on the specific HVAC company we wanted to use, which was a relief. Diego sent us multiple progress videos and never batted an eye when we dropped by to take a look at things in person. The build-back went much faster than expected, which was a relief given our stressful moving timelines. Diego was TRULY AMAZING in helping us navigate the insurance claim process. In all our conversations about the mitigation, the build-back, and insurance, he never rushed me, never got impatient with all my questions by calls and texts, and never judged me when I got confused or overwhelmed. He even reached out to a colleague for advice on something specific to our situation, which he didn't have to do. And a whole week after the entire process was complete, he helped us troubleshoot questions about the water heater that had been removed and reinstalled. Diego proved himself to be a real professional who genuinely cares. Obviously I hope we never go through this ever again, but if water damage does happen to me or anyone I care about, I cannot imagine going through it without the expertise of Diego and Texas Dry Out & Restoration! THANK YOU!

I sent a message on Yelp to a business, and it went to a few providers, Diego from Texas Dry Out &…read moreRestoration was the first to reply, he asked for a photo and shortly after we had agreed on a time for them to come see my home the next day (I got lucky with their availability). Diego and Francois did a thorough inspection at my home. They walked me through the whole thing and explained what they saw and addressed all my concerns and gave me a lot of advice and suggestions on next steps, from the exterior to the attic. They made sure I had all my questions answered and assessed the entire situation. I'm thankful for their service and will call them again if I have another water leak situation. Diego even followed up a few days later!

Dishonest, dirty, and disrespectful is the kindest way to describe PuroClean of West Austin. I…read morehired them in November 2023 after my upstairs neighbor's washing machine malfunctioned and flooded my condo. Among the many horrors I experienced, PuroClean of West Austin left construction trash in my 500-square-foot condo for more than 9 months, forcing workers to step over trash every day they showed up to work, which wasn't very often. The trash was only removed after I fired them. Even then Oswaldo argued that he was allowed to leave my small home full of trash. PuroClean employees used my washer and dryer instead of a sawhorse to cut sheetrock. Again, not a problem for Oswaldo Loor and PuroClean. However, that's all just disrespectful. The most egregious offense is the extent of insurance fraud they're committing which raises costs for us all. They replaced my damaged sheetrock with cheaper, thinner sheetrock leaving a gap between the flooring and the wall. Either they didn't know how to install the baseboards because of this gap or couldn't see them because of all the trash, I'm not sure. They only installed 3 baseboards in the bedroom. The second contractor replaced the rest. PuroClean only painted the walls in the bedroom; I painted the baseboards and all the other walls and ceilings. They were paid to paint everything. PuroClean addresses their much higher prices by claiming their work is better. If anything, it's worse. Their prices were more than double the other 3 bids I received for the rebuild. I had to fire them and hire a new contractor at which time PuroClean of West Austin decided to hold hostage my personal property claiming they had done extra work beyond the agreed-upon scope. I had to pay them for this "extra" work plus additional storage fees before they returned my personal property a month after I asked for it. That's extortion. Again, not a problem for Oswaldo Loor and PuroClean. They used at least 4 times as many boxes as needed for the packout. More boxes, more storage space, more profit for PuroClean! Nearly empty boxes, stacks and stacks of them. Boxes floor to ceiling, taking up the entire space, so many they had trouble bringing the last few inside. Yet they somehow managed to damage most of my furniture despite it being all wrapped and taped. It's almost as if it was damaged intentionally. Waldo kept pressuring me to pay him directly instead of waiting for the insurance payment. I figured it was because the insurance reimbursement would be far less than PuroClean's pricing and it was. Far less. One of their tactics to get more money is to have the client, me, argue with the insurance company until they agree to pay more money. Regardless, I live in a condo and the HOA portion is not mine to repair. A professional wouldn't work on a home without the owner's permission. I'm not the owner of the HOA property. I had no reason or legal authority to pay to repair HOA property. Waldo hired Ivy Buchanan a few months into my experience with them. Ivy initially refused to refund for work they were paid for yet didn't complete. She claimed I had "released" them therefore no refund was due. Even after admitting they hadn't finished some of the work they refused to refund anything until I provided line items on the invoice that I "thought" hadn't been done. Waldo and his office manager Ivy refused to refund me for the painting they failed to complete. I painted everything myself except the bedroom, although PuroClean was paid by both the HOA insurance company and my insurance company for that painting. PuroClean left a single coat of primer with most of the nail holes exposed, not filled, sanded, or painted. It's shoddy work all around. I could fill this page, there's so much more. A leak in the same area right now may or may not be related to their shoddy work. I'll find out when they open the very recently installed wall. I won't be hiring PuroClean again and you shouldn't either. Read other review sites, like Yelp. Waldo gets his BNI group to fluff his Google reviews.

I was contacted by Valeria with PuroClean via an AirBnB inquiry message just 3 days after the…read morehorrific flooding of the Guadalupe river in the Kerrville area to see if I wanted to have my AirBnB inspected by them for water damage. How insensitive can someone be? People in this area are in emotional pain and the timing of her inquiry is very insensitive. They still are actively searching for missing people. I could never do business with a company like this.

We recently completed a significant backyard project with Together Design & Build and had a great…read moreexperience. They rebuilt our aging deck and added some landscaping as well as a pavilion for an outdoor kitchen. During the design phase they took their time to get to know us and understand how we wanted to use the space. Once the project started the crews onsite were skilled and very easy/nice to work with. The communication was good and they sent daily updates. They tried their best to keep a clean worksite throughout which was much appreciated. Because of the scope of the project we had a few hiccups along the way but our project manager, Sahar, was always ready to work with us to make things right. We enjoyed working with them so much we went ahead and had them redo our siding on the entire house as well and were pleased with the outcome. I highly recommend Sahar and his team, they were a pleasure to work with!

Picked together design build because of their reputation. Both Kevin (sub contractor) and Shay…read moreproject management were excellent. They don't nickel and dime you on small change orders. examples floor sealer and grout sealer done without charge. All the subs they use are excellent, a highly trustworthy family company who I would 100% recommend and use again

I worked with Jay Curry and had a great experience. He was professional, patient, went above and…read morebeyond and communicates well. I have a one story downstairs addition connected to a 2 story wall of the mainhouse and have a complex leak issue at the corner. He gave me good options for a permanent fix. I would not hesitate to work with him.

Trey and his team were great, very reliable which is hard to find these days. Highly recommend!read more

I can't say enough good things about Colby. We were going through an incredibly difficult time…read moredealing with a Category 3 sewage flood, and throughout the mitigation process, Colby was extremely sympathetic, compassionate, and understanding. He always made us feel comfortable, was available whenever I needed to call, and genuinely cared about what our family was going through. Out of all the contractors we dealt with, Colby was by far the most personal and caring.

Colby was very easy to work with, had fair pricing, and did excellent work. He and his team…read morerepaired the wall behind a washing machine that was installed improperly by Home Depot, which flooded my home. The repair finishing work was great with attention to detail. Would recommend this company for any water damage repair you may need.

They did a great job -- Javier, Zuriel, and Gerardo, the mitigation team, were excellent. They…read morewere very conscientious, polite and effecient. They did a great job.

We had a fire in the garage of my townhouse and my insurance company recommended Puro Clean and a…read morefew other companies, to clean up the mess. There was very little water damage, but lots of smoke damage. After they did the cleanup, I decided to also use Puro Clean to do the rebuild of the interior of the garage. Although their cost was a little high, they would take care of everything and I wouldn't have to do anything (like hire another company to replace the garage door). The ONLY reason I gave 4 stars vs. 5 stars is, their communication with my tenant. The tenant would take time off work to be there and they didn't show up a couple times. After speaking to Jorge about this issue, the matter was resolved and they were on time after that. All in all, I'm very pleased with the outcome of the garage with everything being replaced that needed replacing and everything restored the way it should be.