My daughter and I booked a morning appointment with the ONLY place we would consider having our hair done for a family wedding that day: DRYBAR We had to look our very best for my son's marriage festivities that afternoon. Each of us was pampered and "prettified" in a friendly atmosphere. Giselle worked on my hair. This was the most painless shampoo I've had in a salon. No pulling. No scratching. Then came the Straight Up blowout which resulted in a sleek, stylish look. Giselle's personality added so much to the experience. Thank you! The weekend weather in Boston was raw and windy, but my Drybar look was beautiful throughout. What a great experience provided by this location in Back Bay! read more

Drybar - Back Bay - Straight Up blowout at Drybar Back Bay - Blow Dry/Out Services Near Me - Boston, Massachusetts

My mom and I booked appointments here before my brother's wedding. I will say I'd read a lot of negative reviews and was worried about what would happen during our services. I live in Los Angeles but was in town just for the wedding, and I've gotten blowouts at multiple Drybars around the country, so I knew what the service was supposed to entail. Well, I don't know why this shop has received so many bad reviews, because our services were INCREDIBLE. My stylist (Emily) and my mom's stylist (Giselle) both made our hair look absolutely gorgeous. I got the Manhattan and my mom got the Straight Up, and both were executed to perfection. Our stylists were fun and personable, super kind, and very talented. They put us at ease and we had the best time chatting while they did our hair. I have A LOT of hair and it can take over an hour to blow it out and flat iron it. Emily got it done flawlessly in 50 minutes! I also noticed GORGEOUS curls she'd done for the girl before me, so it wasn't just me who got great hair that day. My one note would be to ask how I wanted my hair washed at the shampoo bowl. This was actually the only time I've been to a Drybar where I wasn't asked if I wanted one or two shampoos and if I wanted conditioner on my roots. But since Emily made my hair look so amazing anyway, it's not a big deal -- just something I think should be done before washing. Overall we were both thrilled with our blowouts and the service provided by Emily, Giselle, and the receptionist up front. We couldn't have asked for anything more! read more

Completely inaccessible for those with mobility disabilities or needs: * Door opens outwards into alcove, partially blocking way in. * 10 steep stairs from lobby down to washing stations. * 7 steep steps up to blow out area. * Bathroom is down in washing area (whether it is accessible kinda moot at that point). Not a good choice for wheelchair users, or others with mobility disabilities. Easy fix Dry Bar: for blowout area access, install a lift (historic building compliant exist), in space perfect for it next to stairs. read more

Alright so I was nervous because the yelp reviews were off. However, my experience was super positive. My stylist was friendly nice and really good! The front desk was so kind and understanding when I was a few mins late because my uber decided to drop me off three blocks down My hair looks perfect in an up do! Dry bar can be hit or miss but I think if you are specific with what you want and help describe your vision you'll be walking out of here looking beautiful Give it a try! (: read more

Drybar - Back Bay - Uptini - A woman with styled hair, makeup, and a pink sweater is taking a selfie inside a car, with city buildings visible through the window. - Blow Dry/Out Services Near Me - Boston, Massachusetts

Had a really wonderful experience here with Tatiana! She was incredibly friendly and kind and made the experience fly by super fast just by chatting. Also, my hair looks GREAT! I've gone to drybar's all over the country and this is by far the best blowout I've gotten. Thank you Tatiana!! read more

Recently had a blown out with Jocelyn. Had a 9:30 appointment and was taken right away. She was not very personable and never introduced herself, I just read her name off the slip from the front desk. Having been to Drybar before, this was surprising. Blowout was well done but the major issue I had was I requested a French braid after. First time she did it it was so loose I made her do it again. Second time she did a double French braid which was tighter yet messy looking. I was going to a baby shower and was on a time crunch so just kept it and pinned my hair with Bobby pins in the car. If you are going to advertise that you braid, make sure your staff actually knows how to do it. Salon was otherwise clean and well kept but will reconsider going there in the future. There are also lots of steps as the salon is 3 levels so if you are dealing with any sort of leg injury or are mobility impaired, keep this in mind. read more

So disappointed. I just experienced the worst blowout of my life. I didn't even know how to tell the girl I hated it because there was just no way to fix it. Please see photos for reference. Honestly embarrassed. Came home and had to wash my hair and start from scratch. Curls are going in the completely wrong direction. This girl had absolutely no idea what she was doing. Such a waste of money. I wanted the Mai Tai lol. read more

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The team here is the best the quality of Stylist in their blowouts are unmatched! The staff in here is always a good time as well!

If I could give this place zero stars I would. Please trust me when I say, run. My stylist was aggressive, inappropriate, unprofessional, and rude. My hair fell flat 10 min after leaving the salon. I am appalled at the money I paid for this treatment. This was my first time at Drybar, I was so excited and in need of a good self care day and this place left me traumatized. Horrible vibes. Horrible service. Do not recommend. read more

Should have listened to reviews. Antonia called me at 11:20am when I have a 12:15 appt. She told me to come in at 1:30 for this appointment. This is my rehearsal dinner hair which I noted when booking, so I cannot come in at 1:30. She then told me they're running behind schedule so I can try to come for 12:15 but I'd have to wait and she doesn't know how long I'd have to wait. This is insanely unprofessional and I'm honestly shocked by this level of customer service. 100% listen to other reviews and don't come here. read more

I was seen late, my stylist was rude and I paid for a style I didn't get because in an hour and a half, I didn't even get to a styling tool - only washing and drying. I do have extensions, but I've had many blowouts in the 5 years I've had them take an hour with everything and look great. Worst Drybar experience I have ever had. Do not go to this location. Save your money, I wish I did. I also tried to tell the front desk person when I left, but she was arguing with me too that extensions take long and I had to be an event and take off since it took so long. read more

Customer service at the front was awful. I've never been and heard about it so wanted to give it a try. Whoever works at the front needs to be replaced, she made it feel so unwelcoming. read more

I brought a guest with me to this dry bar as her first drybar experience and it was by far the worst I've ever had. I was actually embarrassed to bring my guest. My girl was nice and gentle and brought me down to my wash right away, she was very gentle and I have no complaints about the wash. My guest however was not even greeted but instead "hollered at" from across the room 10 minutes later, brought down to the wash and her girl was extremely rough w her hair pulling it aggressively and blasting her with hot water then ice cold water. The stylists washing (3 of them) talked loudly to eachother gossiping while the guests were unable to relax or speak to eachother. My guests finishing the wash stylist put her in an EXTREMELY TIGHT top knot that actually hurt, then instead of being walked to her chair (2 floors up) she ws barked at by the stylist to "JUST GO UP" and find her way on her own. When her stylist finally showed up, she FORGOT an hair dryer (??) and continuously knocked products over. Overall, my girl was very kind and gentle and did an OK job but it was more of a cosmo than a mai tai. I left a bit frizzy despite a lot of hairspray, so it was impossible to brush through without ripping my hair apart that evening and even worse the next day. She really just needs to work on using the right products for frizz instead of dosing with a lot of hairspray. My guests hair came out comically curly, she likened it to Shirley temple, with flyaways all over the place. She was so embarrassed by the hair that she immediately went home and got it wet to restyle for the evening. I felt horrible that I brought her to the salon to spend an hour plus only to get her hair pulled out with a style that looked really bad. When her blow dry was complete she said there was so much hair of hers on the ground it was appalling. Regarding the cleanliness- this location is FILTHY. My guests seat - multiple lightbulbs were broken above it, the lightbulbs that were on were two different colors, the cable holding the mirror to the table was broken, the drawer in front of her was ripped off and broken, there was sticky stuff all over the place, the hairdryer chandelier hanging above the sitting area was COATED in dust. We were not offered water, drinks, magazines, nothing. The mirrors were placed so high we couldn't even see ourselves while sitting down and didn't even have a TV to watch. Overall, my stylists was okay / decent, very nice but the outcome was not the best. My guests stylist was horrible and extremely cranky, horrible bedside manner and honestly needs to reassess her qualifications and ability to work with guests. I normally would never leave a review of this extent but I feel still so embarrassed by this experience I am considering whether I should continue my barfly membership. Other locations (Providence, RI and jupiter FL) have been amazing. But this Boston Backbay location is disgusting and needs to seriously reconsider calling themselves a drybar as nothing about this experience reflects what I have expected from a proper drybar. Apologies for hurting anyone's feelings if the feedback is shared, but I need to share this experience as hopefully I can save someone else from wasting their time, money and hair health with this. read more

I am not sure if I will ever look this pretty again! Jocelyn was soooo good, my blow dried big curls (I have very straight hair to almost my waist) held up literally until 2:43AM, at least, & I got my blow dry at 12:30PM! Thank you so much, Jocelyn!! read more

Years coming to this location- the last two times I was there I had the worst experience. Unfortunately the new ownership got new employees and they are still learning. I canceled my membership. Never coming back read more

I booked a 9am blowout on a Sunday for my daughter's baby shower. At 9:15 I checked with the young woman at the front desk; she barely looked up from her phone and said "waiting for your stylist to get here." At 9:25am the stylist had still not shown up and I said "please cancel my appt, I have to be somewhere," and she again barely acknowledged me, no apology, nothing, and I walked out. I have not heard anything from the shop, no cancelation notice, no follow up, just silence. Extremely disappointing. read more

I wish I could give more stars for this location of Drybar. I really only gave three stars because of my stylist named Davi. He was wonderful! made my hair look very pretty and took all precautions while cleaning brushes and flat iron off. I am allergic to some of the products so he wanted to make sure to use brushes that were clean. He also took his time washing my hair and always asked if the temp of water was ok. My appointment was originally at 2:45pm but, It definitely was a 20+ min wait to actually be seen. Reading other reviews, it seems like alot of people were seen much later than their original time. read more

Drybar - Back Bay - Inside Drybar, a modern chandelier hangs from the ceiling, and the business name is displayed on the wall. - Blow Dry/Out Services Near Me - Boston, Massachusetts

#boycottdrybar this place is a joke and I can only speak for the young front desk girl that had zero emotion and isn't honest with customers. I've never been to drybar before and asked for a 3:45pm appointment and have to wait 30 minutes and never get called back. read more

Was able to make same day appointment morning of as I left the airport. Stylist was Blake and WOW! He is hands down AMAZING! He took the time and evaluated what style would suit my face shape best and I love it! The staff was extremely friendly and salon was clean. Will be back! Thank you Blake! read more

I've been coming to Drybar Back Bay weekly for years and have always had great service -- until today with stylist Jamaya. I specifically booked and confirmed with her twice, yet when I arrived she refused to take me, even after the front desk confirmed I was her client. No explanation, just blatant unprofessionalism. The front desk had to scramble to find me another stylist minutes before my maternity shoot. Completely unacceptable behavior from someone representing this brand. read more

Blake was amazing! And Danielle!! Super happy with my blowout. I was in a bit of a rush and they were super accommodating.

BEWARE!!!!The worse Drybar ever. Very dirty, front desk unorganized and rude. 4 of us had appt at 115pm on a Saturday. No-one called to say would be 45 minutes late . We had a wedding two of us had to leave and go somewhere else. Would never go back there. Giving Drybars a bad name. Never seen anything like it. read more

Annabelle always does my hair just how I like it! Amazing job everytime. Staff are very friendly!

I'd never been to a DryBar before, but after hearing such amazing things, I thought I'd treat myself while visiting Boston. I chose the Newbury location for its proximity to shopping and my hotel. Having lived in Boston for many years, I figured this location would be a great experience. I wanted so much for this to be great. The staff were kind, helpful, and friendly! This is NOT about them at all. 1. The location itself is great, but the studio is a hot mess. They have what appears to be a selfie wall and it was coated in dust. The seating area itself was fine, just a bench in a bay window, but it had several cups people left, which wasn't a cute look. The basement where they wash your hair is uncomfortable, dingy, and dark. It felt like I was about to have my hair washed in a frat basement. Then we went to the top floor for the service. Tools and cords were all over, and magazines were scattered around. Again, fine on its own, but all together, it was just too much. 2. At my appointment booking, I asked for two add-ons: the 10-minute scalp massage and a braid. To be clear, I did not pay for these. I just assumed they'd happen without me talking about them. Then the wash was over, and the add-on massage didn't happen. Fine, whatever. Then we went upstairs to style. Again, the counters were kind of beaten up; older stickers were on them telling you to leave a five-star review (I wish I could). I have only a moderate level of confidence that the brushes and hot tools were clean. Things came out of a drawer, but there was only one of each. It's not like there were more than one of each item. I didn't see barbicide/disinfecting agents ... anywhere. Just a bin in the basement that said "dirty." It was full, so that was a good sign. 3. My hair! I have frizzy hair with different curl patterns, a mix of 2c and 3a. We went through the book quickly, and I picked out the Cosmo-Tai. We left the curls intact (didn't rake them out) to keep them longer. Within 3 hours my hair looked straight with limp waves. It didn't last through dinner. I mean, it smells great and is shiny! It looked very pretty for a very short bit. There was never any mention of the braid (again -- didn't pay for it). I think that's it! read more

Annabelle did such an amazing job styling my hair. The blowout lasted over four days and looked very similar to the picture I showed her. My friends said my hair reminded them of Ariana Grande, so that was a nice compliment. The reason I did not give Drybar 5/5 is because the receptionists weren't all that friendly. Also, when I called on the phone the receptionist seemed unaware of certain promotions or prices on the phone. Maybe she was new or honestly didn't know the answer to my questions. It just made the service seem a bit unprofessional. As a customer service personnel, I appreciate when people are confident in their responses. Even if you are unsure about the answer to a question just say, "I am not sure, but let me ask someone who might know the answer to your question." Rather than just mumbling umm I don't know and not trying to find a solution. read more

Drybar - Back Bay - A woman with long dark hair, wearing a shiny gold dress and large earrings, is seated on a booth in a dimly lit restaurant or bar. - Blow Dry/Out Services Near Me - Boston, Massachusetts

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I've been going to Drybar for over a year now, I have a subscription and was going quite often, I appreciated how reliable the service was. However, I had a terrible experience there a few weeks ago and I'm planning on canceling my membership and never going back because of how uncomfortable it made me feel. I had the following conversation with the woman working the front desk: Me: "I get my hair done here all the time, I really don't have that much hair. It always takes exactly an hour like everyone else." Her: "Well no, you really do have a lot of hair and it takes longer." Me: "I promise, even though it's curly, it's not mean and very easy to brush out." Her: "No, I've done your hair before and it's definitely mean." Me: "No, it's really not bad. It's always fine with timing." Her: "I wouldn't say you or anyone has bad hair, you just have unhealthy hair that you don't take care of properly." This whole interaction left me feeling deeply hurt and insulted. Being told that my hair is "unhealthy", "mean", and that I don't take care of it properly is not only untrue, but incredibly rude. I take great care of my hair, and previous visits had always gone smoothly. It's disappointing that a place I once loved and frequented now makes me feel unwelcome and judged. Customer service and professionalism seem to have taken a nosedive at this location. No one should leave a salon feeling worse about themselves than when they walked in. read more

Anabel is incredible.. it shows that different locations really can change your mind on a business. This location was clean, gorgeous and the staff was impeccable. Anabel did my hair and she took her time and made sure my hair was dry. Do you want someone who can take care of ethnic hair? Come see Anabel because your hair will look fire! One of the best experiences I've ever had. Already can't wait to go back. read more

Drybar - Back Bay - Incredible blow out - A woman with shoulder-length gray hair styled in loose waves, wearing a dark jacket and a striped shirt, taking a selfie indoors. - Blow Dry/Out Services Near Me - Boston, Massachusetts

Extremely unprofessional and incompetent employees- I had an appointment at the Downtown location and was texted a day before that the facility was closing for maintenance and that I could transfer my appointment to the Back Bay location or cancel the appointment. I texted back that I wanted to cancel because I couldn't make it to Back Bay. Obviously they didn't do their jobs correctly, because I was still charged a no show fee at Back Bay. I tried texting and calling to follow up after receiving an email that I no-showed to ensure I wouldn't be charged, yet no one got back to me. I will now be disputing this with my bank. read more

Drybar - Back Bay - A conversation between a customer and a Drybar location, discussing appointment cancellation and business closure due to maintenance. - Blow Dry/Out Services Near Me - Boston, Massachusetts

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My stylist had no idea how to style my curtain bangs. They looked better before she touched them, and then she unsuccessfully tried to "fix" them for 20-30 min, even after--not wanting her to keep flat ironing and spraying them--I told her I was fine leaving with it as was. I eventually told her how I styled them (I am not a professional) and she couldn't even replicate that well. Not only did she ruin my hair, she also wasted my time (and hers). I've gotten my hair done by Drybar about 3x/year for the past 5 years, and I've never had such a bad experience and outcome. Very disappointed. read more

very poor customer service. 35 mins behind schedule and no communication from front desk staff. Also, the shop is filthy. Clearly the new investors do not care about the customer experience. Definitely room for competition in this space. read more

They did so bad I got the lightest curls and they did these huge curls I got so mad I wanted to Cary if I could rate this 0 starts I would. Never come here. read more

Very upset. I had an appointment this evening. On my way I was in an accident. I've been coming to this location for years. They didn't try to contact me. Just immediately charged my credit card $59. I understand the no show rule but my gosh - you're going to lose a faithful client over one missed appointment. So just a warning - if you end up in the hospital let your ER doctor know you have to step out to cancel your blow out. read more

I was very specific with my stylist about what I wanted when we came in at 7am this morning. I have had "only okay" experiences at dry bar before, but mainly positive ones. Hate to write this review as my stylist was so warm and nice, but she did not do anything I had asked for. I asked for a mai tai, with volume. She tried to capture the volume on top, but did some loose waves and some tighter ones very quickly towards the end. Did not allow the curl to set or to spray. The loose waves fell out within the hour. Additionally, there were entire sections of my "under" hair that laid completely--she did not style these at all. Unfortunately I was well over an hour and had to leave for my other appointments. I'm usually not one to complain and understand if what I ask comes off a little "off" but this was poorly executed and ended up looking quite frankly, ugly and unkempt, for a day of bridal fittings and a Halloween party later. Extremely disappointed. read more

I love Drybar but don't go to this location. The front desk has an attitude. They don't respect appointment times. If the people before you are late, tough luck, you have to wait for them to finish late before you get in. And the stylists don't like their jobs. They were badmouthing management to each other as if you are not even there. Also, they have products for sale at the front but the stylist stations don't the basic many products other Drybar's use and they say they cannot replenish them. read more

Customer service is PISS POOR they don't accept cash but no signs of that anywhere she did a great job on my hair but the attitudes give VERY UNFRIENDLY I almost think they are being forced to work there with low wages ENTER AT YOUR OWN RISK!! go to your regular salon please!!! read more

I can't say I'd recommend Dry Bar. When I made my appointment, I specified that I wanted just a styling, not a wash. I washed my hair the night before as instructed so that it was clean. When I got there, my stylist brought me down to the washroom and immediately started washing my hair. I should say- I should have spoken up, but it was my first time at a dry bar and I wasn't sure if they did a dry consultation over the sink or...what. So I didn't say anything. Once she started washing my hair obviously I felt that we were too far gone to say anything. My stylist was very nice, I have no complaints on that end. They worked really hard on my hair and spent a lot of time on it. That being said, the style did drop considerably within two hours. And I'm not entirely sure they used heat protectant on my hair, which I didn't love, given how much heat they were using. I had also never been to a salon before where I questioned the cleanliness of the brushes they were using on my hair, but I definitely did here. They just sort of rub the brushes together at the end of one appointment and then use them again with the next client. Anyways, when my styling was done I went to the front desk and she said "your appointment says dry styling but obviously you got a wash so I've charged you for that as well". My stylist had done a lot of work, I wasn't about to try to underpay, but I did feel a bit like I was tricked into more services than I had wanted. If the front desk knew I wanted a dry style, why didn't she say that to my stylist? All in all, I wouldn't go back. read more

I was taken over 20 minutes late for my appointment. The front desk receptionist was unwelcoming and acted as if I was bothering her. The stylist who did my hair was amazing (I can't recall his name but he did a great job). I went to a different DryBar about a week later and it was a more pleasant experience with the front desk staff. read more

I had high expectations because friends recommended the Dry Bar. The staff was very friendly, but the service quality fell short. The stylist didn't properly dry the roots of my hair, so it ended up frizzy, and the small braid I asked for unraveled less than 30 minutes after I arrived. It was a very special event for me, and having frizzy hair at the top and a undone braid made me truly frustrated with the experience. I'm likely not going back. read more

I have never felt more undervalued as a customer than I have at this Dry Bar. I have been coming to it for years, and booked a 2:30pm appointment for my engagement party, and unfortunately due to an accident on the road, was 14 minutes late. I arrived at 2:44pm and was told they could not accommodate me due to their 15 minute grace period (even though they are NEVER on time themselves). I completely understand that there are policies for a reason, and at the end of the day it was my fault for not leaving earlier. But although I was technically still within the grace period, the front desk receptionist could not have been more dismissive of me. I am now rushing home to do my own hair for my engagement party. It is unfortunate that I have been going there for years, and now they will never have my business again. read more

I'm a big DryBar fan. I usually go to other locations around Boston, but DryBar sent out an email saying that they were doing free blowouts at the BackBay location for 12/2/19 for appointments made online/on the app. Twist my arm, I'll be there! This obviously meant that the appointments booked up quickly and the location would be super busy. However, like clockwork for Boston winters, a snowstorm started on 12/2. The location was still pretty busy but I got there early for my 6pm appointment and they started my shampoo at 5:30! I can't remember my stylist's name unfortunately but she was great. She asked a lot of questions about my preferences for my hair. She didn't use a TON of products like others have done in the past, which can leave my hair feeling super crunchy. Loved my blowout - always love the Cosmo-Tai. Also, the snow was really coming down at the end of my appointment so the front desk receptionist gave me a complementary umbrella so I could make it to the T without ruining my hair! read more