The staff is very friendly and their services are reasonably priced. I would highly recommend.read more

The staff is so friendly! Dry cleaning is ready when they say it will be. Did I say I really like…read morethe staff? If not, well I do.

I have used this location for years and overall I've had a good experience until my last visit. As…read morealways I requested to have my dress shirts and pants starched and I was told NO. The young lady and older gentleman told me I had to get whatever service is recommended on the garment care tag. Out of 18 pieces of laundry only two pieces could be starched. Even though they have literally been starching my clothes for almost four years they still said no. I had no choice to leave my clothes last time but not in the future. Now I have to find a new cleaners.

I have used the Comet cleaner on Stacy Rd in McKinney occasionally for the last couple of years. I…read morewould say about half the time I have to ask for something to to be redone because it is still dirty. Last week I took in a sweater, dress, and a silk pillow cover. When I picked up the items the sweater had a blue spray type something all over the sleeve and front, the pillow cover still had a small stain on it, and the dress was pressed poorly. I had them redo the sweater and pillow cover and just took the dress. When I picked the items up today, they had WASHED the 100% dry clean only pillow cover! It is a ruined, wrinkled, falling apart mess! And they just handed to me as if nothing was wrong. What kind of dry cleaner washes something that is labeled dry clean only? I could have ruined it myself for free! Also the sweater was still stained. Needless to say I will never go back and should have learned my less before this happene.

Very friendly staff. During drop off at first visit they took the time to go each items needs and…read moreeven provided information of other services that they provide. Today at pick up once again very welcoming and after pick up of my items the clothing looks nice. Dropped off another order today.

I rarely leave negative reviews, but I feel people should know about my experience…read more I dropped off a pair of shorts to be hemmed and my wife's blouse. I was told they would call me with a quote before doing the work, but they never did. Instead, I received a text saying my items were ready for pickup. When I arrived, I was shocked to find they charged $20 to hem a single pair of shorts--shorts that only cost me about $25 to buy. I would never have approved that price had they called me as promised. They also charged $7 just to cut my wife's blouse, even though I had asked about having it properly hemmed. I asked them to keep the blouse and hem it correctly. When I returned, they wanted to charge me another $22 to hem it. I asked them to apply the $6 credit that the husband had already agreed to after acknowledging my concerns, but the wife argued with me and refused. The most frustrating part wasn't just the prices--it was the lack of communication. If they had called me with the quote as promised, I would have declined the work before it was done. In my opinion, the pricing is excessive, the communication was poor, and the customer service left a lot to be desired. Unfortunately, this was one of the worst experiences I've ever had with a cleaners, and I won't be returning.

I highly recommend this dry cleaner. My comforters come back spotless and most importantly to me no…read morefragrance ! I've so far taken 3 comforters in to launder. If I have any questions or see a spot they take great care in resolving any issue. And with a smile! I've yet to get my bundle of clothes in yet, but I believe I'll be just as pleased with the care for those as well. I'm very glad I gave them my business and it's a great feeling to know your items will be in great hands.

Warning - Do NOT take your leather goods here!…read more I brought my 100% leather coat (purchased in Italy) to Royal Cleaners to have it cleaned and stored. Before leaving it, I specifically verified with the manager that they were able to properly clean real leather. She confirmed that they could. When I picked it up a week later, the coat was completely ruined -- the leather was faded, there was a hole in the front, and the sleeves were damaged. When I showed the manager, she said she didn't have to inspect it when it returned from the outside company that actually did the cleaning. I requested the name of the company they used and their business insurance information from both the manager and owner. They refused to provide it. Even my attorney attempted to get the information, but the owner still refused to cooperate. I eventually had to take them to small claims court, but the judge wouldn't review all the photos, emails, or attorney letters. The judge stated I should sue the company that cleaned the coat -- even though Royal Cleaners was the one who hired them and took responsibility for the service. This entire experience has been extremely frustrating and disappointing. If you value your leather or designer items, do not take them to this cleaner.

Ruined my sports hoodie, been over a month. No one answers the phone, returns calls or has…read morecontacted me. Ive been there to get resolution and nothing....

I have used them a few times only because they are close to my daughter's school, shame on me after…read morethe first time. I won't ever use them again. They don't even try. My cloths came back wrinkled, and my white dress shirts came back yellowish. Same with my bed comforter. I don't write many reviews but they deserve a bad one in hopes y'all don't make the same mistake I did.

I've been to this location at least 4 times and it did not seem customer service was at their…read moreforefront nor following directions. Here you have a double crease on a military press. When I asked for a military press I get a rushed, yes yes I know from the front person; but the result is different. This place lost my business.

Ahhhh, so happy to find a good cleaner in the new neighborhood! After we moved I wasn't sure I…read morecould find a replacement for my old cleaners, but I actually found a BETTER one! Unlike a lot of the dry cleaners in the DFW area this guy still does his own laundering, dry cleaning, and clothing repair/tailoring. The front of his store is really small (just for dropping off/picking up) but you can see into the back where he has all of his equipment. I like that he does it himself because I know he's going to do a good job to keep my business, and he can get it back to you on the same day! Some really unique things here are that he prints you out a price list for items when you're a new customer and explains his process that he checks the directions on clothing and always does what is the biggest cost benefit to you (i.e. if he can hand-launder something instead of dry clean it, he will). My bill was almost half of what I used to pay and everything looked phenomenal! He even caught a broken button on my husband's shirt and told me that he was going to hold that shirt back until his wife could mend it with a matching button. He also has really good deals which he posts on his front windows, the one right now was any size comforter for $15.99! AWESOME! I'm so happy to have found Q Cleaners and they will have my business as long as they are IN business.

Always bringing my dry cleaning here each time! Great work on both the front and back staffread more

*Update I've added a picture of my pants. I'm a 29" length and my pants were hemmed at 25." I was…read moreoffered my the manger to bring in my pants for the third time to fix it. I obviously denied that option. None one should have to go to the dry cleaner x3 times to hem two pair of the same pant. Now I'm paying $40 to another dry cleaner to alter my pants and wasting more time and money that should have been done right the first time. Not at any time did they even offer to refund me my money back for the loss of time and money I spent here.

This cleaners has been my cleaners since I've moved to the McKinney area. They are always nice and…read moreprofessional. They even have a drive-through. You just pull up provide your telephone number and the gentleman unload your clothes. Ask you when you wanna pick them up and that's it. We are always pleased with the service provided. It doesn't take months of Sundays to get done and they never misplace our clothing.

Returned to have a couple of dress shirts cleaned and pressed. No issues, everything turned out…read morefine.

After new owners (Hill Park Cleaners?) took over, the wait times went from 1-2 mins to 20-45 mins…read moreto drop off or pick-up. They went from great service to terrible service. Turnaround went from next day to several days or more AND they are late for many people. I waited for over 40 mins for an order of 3 shirts - which they had lost and lied about it - until it was determined that they booked it under another customer's name. One young woman working there from before seems to be the only person who knows how to do anything. They should make her manager and double her pay if they want to turn things around. If you have to pick-up go in the drive through, because they were being served faster than people inside. Please someone tell me where else to go instead of this place.

Beware!!!! Please do not use this dry cleaning service. The prices increased dramatically and was…read morenot informed of the new prices. The store manager and the "#2 guy were rude, sarcastic and just plain unprofessional regarding my request. In addition while I was talking to them two other were in the store: one customer's clothes was lost, had been lost for weeks, and the other one they couldn't find his clothes. My total bill was $63.91 for 2 dresses, 2 shirts and 3 pairs of pants. Like be for real!!!!

The service at the Stonebridge cleaning store was subpar,…read moreprimarily due to the attitude of the person running it, Kim. I visited on December 8 to get pants hemmed, and Kim quoted a 3 to 4-day turnaround. However, it took until December 17 for the work to be completed. When I picked up my pants and mentioned leaving a bad review, Kim's indifferent response was 'thank you', which highlights the lack of care for customers and service quality. I absolutely do not recommend Stonebridge cleaners.

This place is so bad the employees are evening abandoning ship. Just ran into a former employee at…read morethe Eco Cleaners on Custer and he had an earful to say about Jem, the owner of SB cleaners. Run, don't walk away from the "dry clean Nazi"