My propane fireplace would ignite and then abruptly go out. It was so frustrating! Brett came out…read moreand discovered the flame sensor needed to be adjusted so that it was detected by the flame. He figured it out so fast and identified that the remote and receiver weren't synced up. I highly recommend Fireplace Pros & especially Brett!

Well this is disappointing. We purchased a ventless fireplace from them Over the winter. The…read moreinstall seemed fine but we needed to have a damper made. I paid BobBy $300 to have it made and he said he'd come by in about 6 weeks to Install. A few months later he texted to say he might have time Then he cancelled and I haven't heard from him since. I went back to the original Facebook Marketplace conversation and Sarah has deleted her account and her profile. Really not a good sign. If anyone has any luck tracking them down or has any further info please let me know! Now I'm not even sure if my family is safe with what what installed. ‍

I called CT Gas Fireplace on Sunday June 1, 2025 and left a detailed message regarding service for…read moremy basement media room fireplace that was installed in 2006. In less than an hour I received a return call from a very nice lady who told me the service can be done the next day, Monday June 2nd. On the day of service I received a call from Jeff stating he will be at my home in 20 minutes. When Jeff arrived, he immediately got busy by putting on shoe covers. He also had his equipment and a tarp. He went downstairs and began working on my fireplace and within minutes he diagnosed the problem and in about an hour's time the fireplace was up and running beautifully. Since we have a main floor fireplace that was installed in 2003, I asked Jeff if he had the time to service that one as well and he cordially agreed to service it. Both fireplaces are running as good as new and when Jeff left, you wouldn't even know he was there... except for two well-functioning fireplaces. Jeff is a GOLD STAR gas fireplace technician and giving him a five star rating is a disservice... he rates a 10 in my book. Jeff's price is very fair and his work is beyond EXCELLENT. If your gas fireplace needs service and/or repair... CT Gas Fireplace is THE only call you need to make. You will not be disappointed. Thank you, Jeff, for your service and professionalism.

Working with CT Gas Fireplace has been great. Veronica is so helpful on the phone and she always…read moremakes me feel like she cares about my home and helping us get our fireplaces in tip top shape. Jeff is like a fireplace wizard. I had an issue with two of my fireplaces, and had tried to find someone to come and repair it. TWO other "experts" came and could not solve my fireplace problems (gas was leaking and one fireplace wasn't turning on and off properly). When Jeff arrived, he immediately diagnosed both problems and completely fixed everything. It's hard to find a good fireplace person who really knows the ins and outs of all the different models and knows how to troubleshoot problems, so I am so grateful for CT Gas Fireplace!

Called Strictly Chimneys and spoke to Mike about turning up and cleaning a gas fireplace system for…read morea house I recently moved into. Though he specializes in wood fireplaces and would not be able to assist with my request at this time, he spent quite some time on the phone with me answering the many questions I had about my fireplace, and how I might be able to get it up to snuff. So rare to find a professional who is willing to give such detailed advice with no monetary gain for himself, and it was very obvious that he really knew what he was talking about. I may change my fireplace to a wood burner at a future date, and if I do, I will absolutely give this man my business. My gut tells me that anyone else wouldn't regret doing the same. I recommend Strictly Chimneys for sure!

I bought an older ranch style home recently and had the chimney cleaned and inspected by Strictly…read moreChimney's. I liked their honesty and expertise. Mike and his crew are professional and customer friendly. Pricing is very reasonable too. I hired them afterwards to complete the recommended chimney work: rebuilding 10 rows of brick, plus I added a chimney cap. I feel very pleased with their services. They only repair what is necessary and Mike always answers or returns calls promptly. Highly recommend!

5 people in this small store and not one even greets you on entering, why have all these people if…read moreonly one can even offer to assist (while typing into a screen with no eye contact to boot), bad vibe so I left after waiting too long for a store with thst many employee, too bad for them, I had more than enough cash and would have bought that day

Bought gas logs from VF two years ago and had them install gas logs. Have struggled with soot in…read morethe room and worrisome odors for a long time then stopped using the gas logs at all. Recently found a gas logs expert who solved all the VF problems and we are enjoying our gas log fireplace for the first time in two years. We are horrified at the initial poor installation by VF and by the odors we ingested.

I have a direct vent gas stove I use for heating (note the stove came with the house when I bought…read moreit so I had nothing on it except the name brand which is a Jotul). My stove's fan was making a loud noise this past winter so I called around to find someone who could come out and look at it and replace it. Either nobody would respond to my calls or wouldn't look at it because they didn't install it. One of those people gave me Hot Spot Stoves & Mechanical phone number. Jesse responded immediately. He came out looked at it and to my relief was able to order a new fan and install it. Jesse is very professional and a very nice person. I am very thankful I found this company and will use them for my annual cleaning. I highly recommend this company!

They were on time and fixed my gas fireplace while hooking it up to a remote with no issues . Clean…read moreon time and reasonable .

First time putting pool filter together on my own with friends. It was a failure I had loss water…read moredue to some leaks. I knew this place because last year my water would not clear and when I took water to this store Mary was so nice and helpful and she did not charge me for testing water and I purchased only what was needed and sure enough crystal clear water within a day. I sent them a message about the filter at 6:00am and before they even opened Mark let me know he could stop by and check out my filter that morning. He text me back saying it was not a big deal and he fixed it with no worries. He is also going to try and connect with me and show me some tips. I am beyond impressed with such great customer service, helpful, nice and just genuine. I wish all businesses ran like this one. HIGHLY RECOMMEND YOU WOULD BE FOOLISH NOT TO CALL THEM FIRST :)

Super knowledgable, super friendly people with great suggestions for pool and spa care. It's a…read moreconvenient location, and they really help take the guesswork out of pool care for the less pool-maintenance inclined amongst us. Their showroom has a great selection of wood and pellet stoves as well, so check it out if you're looking to safely start fires in your house.

I bought brand new $6000 Frigidaire model PCFD3670AF range from CAFD that didn't work from the…read morebeginning. The oven does not reach the temperature it is set at and can vary by over 100° at times! There is no option to calibrate it. They sent a tech to replace a part and it didn't fix it. I was told, sorry, there are no other repairs possible. They've been giving me a runaround for months and I haven't been able to use the oven at all. It's brand new and under warranty but they won't replace it or take it back. Unbelievable. Stay away from CAFD and Frigidaire. Terrible customer service and the warranty is worthless.

We are very upset at the level of customer service our family has received at CAFD. Our fireplaces…read morewere supposed to be fully installed and usable back in July--as of yet our upstairs electric fireplace is still completely open and unusable. We've called numerous times, been put on long holds, hung up on and two crews came out bringing the wrong items. We have been calling your office every week, with no response and no timeline when our fireplace will be finished in our bedroom. This has been a reoccurring story with each fireplace (we purchased a gas fireplace and two electric fireplaces)--we pretty much had to come IN PERSON to get our main floor fireplaces installed with the proper materials. This is unacceptable. Since calling your customer service team and being disconnected last week, our cats have crawled into the open fireplace in our bedroom, and the pebbles have spilled all over our floor. I am submitting a better business bureau complaint, and complaining on yelp and other social media channels. I can't believe this is how you conduct business with your customers.