Despite having a small fire, our house was in need of thousands in mitigation repair and rebuild. I…read morecalled multiple companies and had a few of them to my house. As soon as Victor walked through the house with me my mind was made. Over the course of days, Victor's cleaning crew lead by Joe went from top to bottom in my house and cleaned it better than new. John, the general contractor, has been in touch with me and keeping me updated on the process of the restoration "negotiation" with my adjuster. Every step of the way, from my initial phone call with Laurie until now, they have been nothing but outstanding. Any questions or concerns that I have had they have been right there to answer and have helped guide me and give me peace of mind.

They were absolutely terrific! I could not have had a better company to help me through my…read moresituation at my house. They made the process less stressful. Thanks again for all your help and work. Ellen S.

ServiceMaster report…read more Reposting as the company asked me to take the review down in good faith while "looking into the claim". I had a water leak that ended up dropping some ceiling on the first floor so I submitted a claim to Travelers and upon speaking with my agent they advised they use and dispatch ServiceMaster for their restoration and water damage services. I spoke with a representative whom got people scheduled quickly, however after the first field visit it all went downhill. We had trouble getting a hold of the service technicians in the field who were supposed to be there to check on the equipment and status of water damage. After not hearing from the technicians and having to reach out to contacts directly rather than the office schedule their employees and hold the responsible we uncovered that one of the dehumidifiers had the hose disconnected and was leaking water all through the floor on the first half bath. This water penetrated the tile floor, cement board underlayment, and subfloor; dripping and leaking into the basement below. No technicians on site, I had to turn the machine off myself to make sure no further damage was done. The come and replace the equipment the next day, and then it runs for about 5 days straight tripling my electric bill. After it tested at an adequate moisture level the machines were removed. Now I'm left with further damage to my condo AFTER ServiceMaster was dispatched by my insurance company. And nobody wants to be responsible for damages. The fact of the matter is these damages would not have happened if ServiceMaster did not come into my home. I would use someone else or think twice about using ServiceMaster so you don't have the same headache as me. Original claim 6/23/25. Still not back into my place. BEWARE.

If you are searching for Restoration Service companies, you probably have no idea who to go to…read more Its one of those things that most people don't know much about and when the unfortunate time comes that you need to use one.....you don't really know who to choose! It's also really important work, which adds complexity to most people's already super stressful situation (think flooding, fires, lead etc). I ended up using the services of Service Master Restoration by Wills after meeting with Rory Bedell, the Senior Operations Manager. By that point I had met with a few companies; but Rory stood out as he was extremely knowledgeable and patient while answering my questions. He not only gave me the sense that he was able to do the work, but that he also cared about the work being done correctly. In addition, Rory also helped me navigate the insurance claim (which in CT is no easy task). Once the work began, I was impressed with how professionally the team worked the job. Bill, the onsite Supervisor, was very experienced and led the team who did the work. Bill and the team worked hard to ensure all the tasks were completed. If any questions or issues came up, Rory was available to be contacted and very responsive to address them. I was communicated to and updated when needed, so I felt like I always knew what was going on. At the conclusion, the work was completed within the estimated time frame given, and I was happy that I went with the Service Master by Wills team. If you are in need of a Restoration Service company, I would recommend that you contact them! Hopefully, this will help someone else out there who isn't sure who to go to, as I was in the same situation.

This company was reccomend by the adjuster we hired for our claim. Dave and his crew did an…read moreexcellent job in our basement. We had about 2 inches of water. They cleared everything out, removed sheetrock and disinfected the entire area. They left air blowers for 3 days. On the 2nd day gentleman named Chris came to disinfect/spray again and rearranged the blowers. He was very nice and looked over the area thoroughly. He showed sympathy for our situation and was very sociable. In a time of crisis like this, when water needs to be removed immediately, I was so pleased with this company. They did an awesome job for an affordable price which left us with funds to rebuild. I will definitely reccomend them!!

Great company to use when you want the job done right Dave…read moreand his crew are very professional and will be definitely using them again on future projects

This company is outstanding…read more We had a large amount of water in our basement, due to a recent heavy snow and a failing sump pump. I called Roto Rooter and told them of the problem. A person was there within the hour to see the situation. The next day, we got our new sump pump, and the cleanup crew started. The crew did a magnificent job. The water was gone and the basement dried out by their equipment. Moreover, they carted away all the destroyed items a few days later. Best of all, Roto Rooter filed the insurance claim, and I was freed of having to do the negotiating and paperwork. Some reviews say their service is pricey. I don't know who else would have done such a great and thorough job for less. This was a blessing.

STAY AWAY from this company. I live in CA and called for a clogged line. during business hours…read moreplumber came in and charged me $1157 just to remove a toilet and snake out the line (1st floor). THen they sent in another guy that wanted to charge me 6500-7500 to find the source of a leak i had in the basement. City of wtby confirmed it was groundwater, not sewer water as they indicated. Save money and go with honest plumbers.

I am a realtor and had a mold emergency the day of closing! Joe was able to provide a thorough…read moreexplanation of the problem and provide us with a fair estimate for repair. He was extremely accommodating! Highly reccommend!

I can't say enough about how helpful Joe at Moldmaster is. He responded immediately, is a total…read moreprofessional, knows his stuff, is friendly, detailed, explains everything, reasonably priced, and is a wealth of knowledge. I even found Joe to be knowledgeable and helpful regarding other areas in my house that need attention. Joe is an expert in his field and beyond. I highly recommend Moldmaster.

(917) 979-4511 This…read moreis hilarious I call this number to ask for a quote on carpet removal and this guy starts cursing me out because he wasn't happy how I was explaining the lay out to my apartment. He yells at me over the phone "GET TO THE FUCKING POINT, HOW MANY ROOMS"!! Lol I wish I was in his face because I'm pretty sure he wouldn't be talking to me like that. Extremely unprofessional and rude.

Very rude. He just hung up on me when I asked if they haul away leaves when their ad said yard…read morecleanup.

At least have some human decency and cancel your order before you make a business lose money, and…read morelearn how to use a gps before you call to place and order never coming to pick it up.

this people call other businesses order and never pick up. You should at least be human enough say…read moreyou gonna cancel your order and so people other businesses won lose money.

Great prices and excellent quality work. Very affordable, and they treat you with a lot of respect…read more Diva Construction is definitely the company to go with. They truly care about customer satisfaction and building strong relationships, not just making money. They're honest, upfront, and always point things out before doing any work. They go out of their way to help and make sure everything is done right. Highly recommend them if you're looking for reliable and trustworthy service in Agawam.

Good work, unfortunately the price isn't fair or even valid. They charge for work and after for…read morematerial. I would have been ok if when they showed up with materials I had a receipt. They showed me a receipt then and on the last day another receipt from material bought that day for more than then first day. This is at least sketchy. Again the work was good just left a bad experience.