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East Hartford, CT

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Services - Spaces

Deck construction

Detached garage construction

Guest house or ADU construction

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7 years ago

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ServiceMaster DSI - Hartford

ServiceMaster DSI - Hartford

(4 reviews)

Southwest

ServiceMaster report…read more Reposting as the company asked me to take the review down in good faith while "looking into the claim". I had a water leak that ended up dropping some ceiling on the first floor so I submitted a claim to Travelers and upon speaking with my agent they advised they use and dispatch ServiceMaster for their restoration and water damage services. I spoke with a representative whom got people scheduled quickly, however after the first field visit it all went downhill. We had trouble getting a hold of the service technicians in the field who were supposed to be there to check on the equipment and status of water damage. After not hearing from the technicians and having to reach out to contacts directly rather than the office schedule their employees and hold the responsible we uncovered that one of the dehumidifiers had the hose disconnected and was leaking water all through the floor on the first half bath. This water penetrated the tile floor, cement board underlayment, and subfloor; dripping and leaking into the basement below. No technicians on site, I had to turn the machine off myself to make sure no further damage was done. The come and replace the equipment the next day, and then it runs for about 5 days straight tripling my electric bill. After it tested at an adequate moisture level the machines were removed. Now I'm left with further damage to my condo AFTER ServiceMaster was dispatched by my insurance company. And nobody wants to be responsible for damages. The fact of the matter is these damages would not have happened if ServiceMaster did not come into my home. I would use someone else or think twice about using ServiceMaster so you don't have the same headache as me. Original claim 6/23/25. Still not back into my place. BEWARE.

If you are searching for Restoration Service companies, you probably have no idea who to go to…read more Its one of those things that most people don't know much about and when the unfortunate time comes that you need to use one.....you don't really know who to choose! It's also really important work, which adds complexity to most people's already super stressful situation (think flooding, fires, lead etc). I ended up using the services of Service Master Restoration by Wills after meeting with Rory Bedell, the Senior Operations Manager. By that point I had met with a few companies; but Rory stood out as he was extremely knowledgeable and patient while answering my questions. He not only gave me the sense that he was able to do the work, but that he also cared about the work being done correctly. In addition, Rory also helped me navigate the insurance claim (which in CT is no easy task). Once the work began, I was impressed with how professionally the team worked the job. Bill, the onsite Supervisor, was very experienced and led the team who did the work. Bill and the team worked hard to ensure all the tasks were completed. If any questions or issues came up, Rory was available to be contacted and very responsive to address them. I was communicated to and updated when needed, so I felt like I always knew what was going on. At the conclusion, the work was completed within the estimated time frame given, and I was happy that I went with the Service Master by Wills team. If you are in need of a Restoration Service company, I would recommend that you contact them! Hopefully, this will help someone else out there who isn't sure who to go to, as I was in the same situation.

Spaces - contractors - Updated October 2026

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