Basement Remodel It is hard to know where to begin in describing our experience with Better Built Basements. From start to finish, I have never had a better experience with a company. There are three things that I believe set Better Built Basements apart from other businesses: the people, the quality of the work, and the value. Our project consisted of installing a family room, bedroom, and bathroom in our unfinished basement. During the five weeks it took to complete this project, I lost count of the number of people who were involved and I can only remember a few of their names. However, what I do remember is the polite, professional, and respectful manner of each and every BBB employee. The work crews arrived on time, left on time, and left the work area cleaned at the end of the day. Everyone from management to the skilled laborers made themselves available to answer my questions, explain things, and address any concerns. And this may sound like a small thing, but everyone looked me in the eye when speaking with me. I never felt rushed or dismissed or that my requests were unimportant. I felt respected and valued as a customer and as a human being. Regarding the quality of the work, I can only describe it as exceptional. BBB has specialized teams, including people who are responsible for framing, dry-walling, painting, flooring, finish work, electrical, and so on. These are skilled, competent people who take pride in their work. Only high quality products were used in our project, many of which are specifically designed for basement installations. As I am something of a perfectionist, I can almost always find something that needs improvement or correction. However, at the time of completion, there was not a single problem or issue that needed to be addressed. As far as value, BBB's estimate was similar to others we received from other reputable contractors. We selected BBB because we felt that what they had to offer in terms of expertise, service, and experience made them the right fit for us. From our initial consultation with the designer (Robert), during which we spent hours coming up with the perfect design for our space, until the final walk through, our experience was virtually seamless. And thanks to the production manager (Jake) and the office manager (Kaitlyn), communication throughout the process was clear, timely, and uncomplicated. The project proceeded exactly on schedule and was completed within the projected time frame. This is a company that clearly knows exactly what they are doing. And although they have probably done hundreds of projects like ours, I never had the feeling that this was "just another basement" for them. From the moment we signed our contract until the day of completion, our experience with BBB was outstanding. I cannot recommend them more highly. read more