Worth every penny! We are completely happy with our sump pump, it has been working great and I love…read morethat you can see inside the basin to make sure it's working properly. Communication was great and I would definitely call again for any further waterproofing needs.

we had a great experience with this company. the communication was excellent. the work was quick…read moreand clean and the workers were kind, knowledgeable and professional. would highly recommend !

These folks I installed a new full tub for me six years ago. The installation went well. I recall…read moretheir installer went above and beyond. This was a rip-and-replace installation. Fast forward to today. The knob on the faucet spout became stripped and needed to be replaced. Having no idea on the hardware manufacturer, I called Carefree to inquire so I could get a replacement part. They informed me the installation has a lifetime warranty and offered to schedule a free onsite replacement. Of course I accepted their offer. The technician arrived on time and took care of the issue in short order. He was pleasant and professional when I asked him a few related questions. As he was leaving he told me "call us if you have any other issues, we'll come out and take care of them for you." Overall, a very pleasant experience.

I do not recommend the installer , Carefree Homepros, that was sent to us by Jacuzzi bath…read more We were given the run around for 3 months due to a mold problem that had arisen from the poor application of the sealant in a new shower that had been installed 12 months prior to this situation. When trying to have someone come out to fix this problem we were told it would cost us 125.00 per hour. Do not go through them.Please check other installers as well as bathroom remodels.

I just had a pellet stove installed. The techs had to bring…read moreit up many flights of stairs and I was worried the entire time. We had previously had an issue with a boiler install. It was a nightmare I was pleasantly surprised when they efficiently delivered the stove and install was effortless.

HORRIBLE EXPERIENCE! I trusted Rich and John's and they TOTALLY let me down. Last December, the…read moreowner, "Rich," came to my 1793 house and talked me into purchasing ventless gas logs for my fireplace for approx $2,600. I used them all of last winter with no problem. Fast forward only 7 months to July. I was out of town on vacation and I got a random message from my dog walker that these logs he sold me had self ignited. Mind you I was on vacation. Thank God the dog walker was there to see the fire. The next day, Rich came out and ordered a part. He said rain had seeped in the chimney and wet the unit causing them to reignite. Once the part came in after Rich and his wife were on speaker phone saying if they can even get this fixed it is going to happen again because of the seepage. At this point I asked Rich if he could just give me a refund. Then Rich started yelling loudly at me telling me things like electricity should never go where there's water. If I had read other yelp reviews prior to purchasing the logs I would have noticed that yelling at customers is a pattern for Rich. He continued by saying "you would never put a TV under there would you?" I was confused why he asked if I would put a tv in my fireplace, but whatever." He kept yelling irately and it became a heated argument on both sides. The minute I asked for a refund, he stopped working on the gas logs and left me with what's pictured below. After he left we emailed his store and asked to go in to work this out. I was told they won't be doing anything for me and that I am not allowed back in their store. All and all, I called this chimney service and ended up being talked into buying approx $2,600 of gas logs. They are chimney experts and never mentioned that water that comes down a chimney could cause the gas to spontaneously ignite. I asked for a refund and was immediately yelled at and was banned from going in the store to figure out a resolution. TERRIBLE EXPERIENCE at Rich and John's. I wouldn't recommend this business to ANYONE. They have my approx $2,600 and left me with what is in the picture below.

Five stars are easy when everything goes right. But no one bats a thousand. In our case, there…read morewere complications discovered a while after the fact. We brought it up, they sent Asanti (seriously good guy), he agreed there was a problem and in due course they made it good. This is what seperates sheep and goats. If I have any lingering quibble, it would be that it took a little longer than I might have liked, but the end result is all I could wish for.

Called the Westfield MA branch to get an estimate for my roof replacement. Talked to two different…read morepeople regarding getting an estimate for a pending roof replacement. Both were unfriendly and impolite (Justin & Quintin). They would not come unless my wife was also present. I am the person that is coordinating and making the project decisions. She has no interest in meeting with the contractors. They said they did not want to waste their time unless she participated. Obviously they do not need my business which is surprising from a non-BBB accredited contractor with an "F" rating from the BBB.

Today is Sept30, 2023. Tony and his company preformed work in my basement and waterproofed it at…read moreleast 15 years ago. Well we got hammered with rain. My basement subpump has been working 2 days now. Best part of all, my basement is bone dry. Modern Tech Systems is the best!

On September 27, I called and scheduled a quote. On September 30 they advertised on their Facebook…read morepage that they have openings as early as October for basement waterproofing. One week later and the day before my appointment after we both already made arrangements with our jobs to be home to meet Tony, he called me to tell me that I am too far away for him to make the time for. Real nice, Tony. You just lost out on an at least $60,000 job and inconvenienced potential clients. So much for the excellent customer service you boast.

DML is awesome they fixed my basement from water and they also do the landscaping at my condo…read morecomplex! Thanks

I cannot recommend David's company highly enough. I had a water issue in my basement where the…read moresump pump was draining out into my back yard and the water was seeping in through my foundation back into the basement when it rained heavily. He designed and installed piping which instead tied into the drainage system and I haven't had a drop of water in my basement since. Professional; courteous; reliable; very fair pricing; great crew; and most of all - completely solved the problem. I absolutely recommend David and his company to solve any problem he handles.

Great company. Very professional and knowledgeable. They…read moredid a phenomenal job for us. Thank you!! Highly recommended.

Warning! We used 3g Chimney at the end of last season to clean flue for our wood stove insert. Long…read morestory short, first burn this year we had a chimney fire. Alex, the same employee of 3g as last year came out to inspect. He apologized and said he missed the top of our chimney where we had a creosote build up. Turns out he didn't go on our roof last year! Alex chiseled the creosote out (firemen told us it was 99% clogged) and Alex said the owner of 3g would be in touch about the needed repairs. Despite calls, 3g never came back. Our stove is disconnected and damaged. So is the top of the chimney. While we are fortunate not to have lost our lives, pets or house, this is absolutely unacceptable. We will be making an insurance claim at this point and I expect them to pursue 3g for damages.

I've used this plumbing company several times. Each time the office has been very professional and…read more The quality of service is excellent, they're on time, and courteous. I recently them when I lost my heat and hot water. They immediately sent out someone who evaluated the situation, and explained it to me. they came back the next morning, on time had ordered everything needed overnight to repair and heat and hot water. Everything is working fine, they were very clean, very professional, they knew what they were doing. The cost was very reasonable., I was surprised. I would recommend them for all your plumbing needs.

I have taken some time before leaving this review in the hopes that the company would have taken…read morecare of the problem. This company came to my house on the request of CT MDC to install a sump pump in my basement. I had to be out of town and asked a neighbor to let them in the house. It is unbelievable to me that a company as this would provide such awful work! First they place the system above base flooring right in the middle of my basement. The reasoning was that it had to be placed close to an existing hole, but what was worst was the piping and plumbing and subpar electrical work that was attached to the unit. Picture below should provide a better description. I believe because there was no oversight, and since it was contracted by MDC and not the homeowner, they thought they could perform such shoddy work. I'm just overall dissatisfied with their work and would definitely not recommend their service to anyone.