Our experience was very similar to the review by Tarana. Company will not return calls or emails…read more Tried to resolve amicably but they would not respond. Filed complaint with the DCP and they also did not respond to the DCP, they appear to not be licensed, others should file with the DCP as well. Reviews on BBB show similar scamming complaints.They have other small claims against them, and judicial cases, and appear to have not appeared to court in many cases.

Even after my last review two weeks ago, Fireplace Pros hasn't contacted me to resolve the…read moresituation. At this point, I don't want them to finish the job; I want my money back. They are being sued in small claims court in New Britain for a similar case. I'm currently trying to resolve this amicably, without going to court. Since they're not responding to my calls and emails, I'm forced to make this public. I also hope to prevent a similar situation from happening to others.

I have a direct vent gas stove I use for heating (note the stove came with the house when I bought…read moreit so I had nothing on it except the name brand which is a Jotul). My stove's fan was making a loud noise this past winter so I called around to find someone who could come out and look at it and replace it. Either nobody would respond to my calls or wouldn't look at it because they didn't install it. One of those people gave me Hot Spot Stoves & Mechanical phone number. Jesse responded immediately. He came out looked at it and to my relief was able to order a new fan and install it. Jesse is very professional and a very nice person. I am very thankful I found this company and will use them for my annual cleaning. I highly recommend this company!

They were on time and fixed my gas fireplace while hooking it up to a remote with no issues . Clean…read moreon time and reasonable .

Excellent work and a very knowledgeable team that helped us refine and install our new wood stove…read more Kevin helped us decide on scope of project and Luis guided us each step of the installation so we would be aware of everything they were doing.

Kevin and his team definitely knocked it out of the park with the exceptional chimney stack…read morereplacement they did for us. Huge job handled professionally and timely. They were careful and courteous start to finish. Kevin was very good about communicating what the process would look like keeping me posted regularly. Minor hiccups with weather but otherwise would highly recommend these guys for small or large work.

We moved and they tried to tack o the the sale of our house, asking for $900 when I only owed them…read more$600. They will make you feel like the stupidest loser for restarting your oil, even though you do not know New England weather. They will refuse to help you when you need help the most. And they will lecture you. Terrible people

State Line Propane & Oil is an all around excellent company. The office…read more employees are courteous and helpful. I have used State Line for many years. Today two technicians arrived on time and did an excellent job. The pilot light would not stay light in one of my natural gas fireplaces. The tech knew exactly what to do and it was working in record time. The other gas fireplace was cleaned. They were very polite, professional and competent. I would very highly recommend this company.

The gentleman t the house had my wife and the nanny confused and simply communicated to the wrong…read moreperson. It took me a few days to realize this. At the time it seemed like the person was driving off while I was waiting for an answer. This is because he thought he had already provided it to my wife. Anyone could make that mistake. They also handled my review very well and treated me with a lot of respect even though I didn't really deserve it.

Great local business with meticulous service. Just had our unit serviced for regular maintenance…read moreand the young man who came was very professional, very conscientious of the space he was working in and efficient. Highly recommend!

Communicable, courteous, clean...called day before to make sure we were still on schedule. Gave me…read morehonest review of fireplace that was used lightly therefore no need for cleaning every year which is great transparency...price for (2) fireplace cleanings and inspection were affordable.

This was a wonderful business to work with, from the polite and knowledgeable Shannon that went out…read moreof her way to order parts for us, she kept us posted on the parts . When they came in the technicians that came to our house were professional and did a great job .

I bought a Sundance McKinley 680 series hot tub early 2021. I was told it would take a couple of…read moremonths, however, it was further delayed. Nick Von at the Avon CT was nice enough to deal with. When I was told about the delay, he offered for me to cancel the order and get a refund. I chose to wait. The hot tub was delivered in Sept 2021. Aaron (install tech) was great, he responded via text during off hours and was very accommodating. Aaron has since left Superior. The spa needed a few services as some jets weren't working properly. They fixed them under warranty. I really like the hot tub, it's great. However, here are my issues: Once the hot tub is in, Superior doesn't offer any other services. They have no water testing capabilities. As a new hot tub owner, I was lost when it came to water chemistry. Honestly, when I received advice from Superior regarding the water, it only made it worse. Superior's servicing is done by a 3rd party out of Massachusetts. The 3rd party really doesn't care about customer service. For example, there was a recall on my spa just over a year after installation. The 3rd party gave me a difficult time about when they were coming to service it. I wanted to be present. The 3rd party was inflexible and was more concerned about their schedule than customer satisfaction. I've been to Scarritt Pools and Spas (they sell Hotspring spas) in Bristol CT many times, they offer free water testing and they tell you EXACTLY what chemicals to add and how often. I've been the Scarritt several times in a week, they are happy to help. They seem to be a one stop shop with much better customer service. Despite being happy with my Sundance hot tub. From a customer service view, I should've bought my hot tub at Scarritt.

We have several older pellet stoves purchased from Superior. We paid for maintenance on them during…read morethe summer to get them all ready for winter. We were having an issue with one stove and that issue still continued after the service visit. It took me 4 calls to get back on the schedule and the appointment was 3 or 4 weeks out. Tech came back and the stove still continues to have the same issues. There was a second issue that popped up that he addressed and fixed. I've called another 3x now to get back on the schedule for the original issue. It been several weeks now and still no call back. I bet if I wanted to buy something new I would get immediate help. The tech is very knowledgeable on pellet stoves but it shouldn't take all sorts of phone calls to schedule service.

My wife and I loved the tables! Very unique and wonderful looking, received them on time as well!…read more Thank you!

I discovered Shelby at Arc and Hammer on Etsy. I build a custom size long stair railing for us. It…read morecame out so beautifully that we ordered a smaller one for the steps to our bedroom. The initial railing came with silver bolts which she sent touch up black paint for upon request. The second order was perfect-not only is the railing sturdy and beautiful, matching the first, she's now using matching black bolts. We are so pleased with her work that there's one more complicated railing with posts that we're asking her to build. Highly recommend Shelby for her excellent "craftswomanship" and communication and shipping as promised.

Hired GMT Home Services for boiler liner replacement and deep cleaning the fireplace and boiler…read moreexhaust channels. They provided quality service and was very curteous. Price was very reasonable. Would recommend GMT Home Services to anybody needing service that aligns with their line of work.

I would recommend GMT to anyone. They were professional, clean, quick and offered the best price…read morerange. The final product was beautiful and offered a wide range of options.

RUN! DO NOT USE THIS COMPANY - they lack integrity, customer service and credibility…read more In early February 2026, our residence sustained a fire. The fire was not caused by the pellet stove. Due to fire damage, the room containing the pellet stove required complete demolition. The referenced company was contracted to uninstall the pellet stove prior to remediation. The stove was removed and placed in our garage the day before Servpro began demolition of the affected room. The room was sealed off following removal. There is a dispute regarding the handling of the stove components at the time of removal: Company's position: The company maintains that all components required for reinstallation were packaged together and secured to the back of the stove when it was placed in our garage. Homeowner's position: The stove and a large pipe were placed in the garage beneath the electrical panel, against the wall, with no components attached to the back of the stove. We recall observing additional stove components remaining in the room after removal and contacted the company to inquire whether those items were necessary. We were advised that if any components remained in the room and were removed during demolition, they would need to be replaced and that this would be addressed at the time of reinstallation. Servpro subsequently gutted the room, and all repairs were completed. Prior to scheduling reinstallation, my husband visited the company to purchase paint so that the stove could be refinished. We then contacted the company to schedule reinstallation. Upon arrival, the installer stated that required components were missing and asserted that all parts had been packaged and left in the garage. The installer further alleged that the parts may have been misplaced by us when the stove was removed from the garage for painting. Numerous communications followed between us and the company, including conversations involving our contractor. Initially, we were instructed to independently locate and purchase the missing components and then contact the company to proceed with reinstallation. At that time, we were also issued an additional invoice in the amount of $2,200 for reinstallation services. Due to the cost involved and uncertainty regarding which components were required, we requested confirmation of the necessary parts prior to purchase. Over the course of approximately three months, we repeatedly attempted to obtain verification. Eventually, a company representative confirmed that the parts we intended to purchase were incorrect and provided a corrected list of required components. We were informed that the matter would be discussed with the owner to arrange installation. After receiving no further response, I left a message with the company requesting follow-up. The following day, the owner contacted me and stated that the company was going out of business and would not be able to perform the installation. On that same day, a technician emailed the confirmed list of required parts. I asked whether the company would complete the installation once the parts were obtained. Subsequently, I received an email from the receptionist stating that the owner had indicated the company would not install parts that were not original components. As a result, the pellet stove remains uninstalled due to unresolved disputes regarding missing components and the company's refusal to complete the work. This matter has caused additional delay, expense, and disruption following a significant fire-related loss.

They came to give a quote and said it was an easy job. I waited and waited then no quote…read more Finally I emailed and called then said the tech "didn't feel like doing the job". ?? Incredible level of unprofessionalism.