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Valley Fireplace & Stove

2.6 (14 reviews)
Open • 9:00 am - 4:00 pm

Services - Valley Fireplace & Stove

Fireplace cleaning

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Jonathan Z.

Purchased a wood burning insert from them last winter. Heated most of my house with wood, cutting my oil consumption from between 3-4 tanks over the winter to just one. During the summer they called me to setup my chimney cleaning. I like the fact that they remembered me and I didn't have to remember to call around for a sweep. They know what it means to value their customers.

Getting our daily use in!

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7 months ago

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1 year ago

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2 years ago

Very poor customer communication! Never called me with a quote. Would not recommend them!

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9 years ago

Helpful 3
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3 years ago

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9 years ago

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12 years ago

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9 years ago

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11 years ago

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Sherry K.

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9 years ago

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10 years ago

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10 years ago

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Sherry K.

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11 years ago

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Superior Hearth, Spas & Leisure - Avon - Outdoor furnishings to match your lifestyle.

Superior Hearth, Spas & Leisure - Avon

(4 reviews)

I bought a Sundance McKinley 680 series hot tub early 2021. I was told it would take a couple of…read moremonths, however, it was further delayed. Nick Von at the Avon CT was nice enough to deal with. When I was told about the delay, he offered for me to cancel the order and get a refund. I chose to wait. The hot tub was delivered in Sept 2021. Aaron (install tech) was great, he responded via text during off hours and was very accommodating. Aaron has since left Superior. The spa needed a few services as some jets weren't working properly. They fixed them under warranty. I really like the hot tub, it's great. However, here are my issues: Once the hot tub is in, Superior doesn't offer any other services. They have no water testing capabilities. As a new hot tub owner, I was lost when it came to water chemistry. Honestly, when I received advice from Superior regarding the water, it only made it worse. Superior's servicing is done by a 3rd party out of Massachusetts. The 3rd party really doesn't care about customer service. For example, there was a recall on my spa just over a year after installation. The 3rd party gave me a difficult time about when they were coming to service it. I wanted to be present. The 3rd party was inflexible and was more concerned about their schedule than customer satisfaction. I've been to Scarritt Pools and Spas (they sell Hotspring spas) in Bristol CT many times, they offer free water testing and they tell you EXACTLY what chemicals to add and how often. I've been the Scarritt several times in a week, they are happy to help. They seem to be a one stop shop with much better customer service. Despite being happy with my Sundance hot tub. From a customer service view, I should've bought my hot tub at Scarritt.

We have several older pellet stoves purchased from Superior. We paid for maintenance on them during…read morethe summer to get them all ready for winter. We were having an issue with one stove and that issue still continued after the service visit. It took me 4 calls to get back on the schedule and the appointment was 3 or 4 weeks out. Tech came back and the stove still continues to have the same issues. There was a second issue that popped up that he addressed and fixed. I've called another 3x now to get back on the schedule for the original issue. It been several weeks now and still no call back. I bet if I wanted to buy something new I would get immediate help. The tech is very knowledgeable on pellet stoves but it shouldn't take all sorts of phone calls to schedule service.

Valley Chimney Sweep

Valley Chimney Sweep

(23 reviews)

RUN! DO NOT USE THIS COMPANY - they lack integrity, customer service and credibility…read more In early February 2026, our residence sustained a fire. The fire was not caused by the pellet stove. Due to fire damage, the room containing the pellet stove required complete demolition. The referenced company was contracted to uninstall the pellet stove prior to remediation. The stove was removed and placed in our garage the day before Servpro began demolition of the affected room. The room was sealed off following removal. There is a dispute regarding the handling of the stove components at the time of removal: Company's position: The company maintains that all components required for reinstallation were packaged together and secured to the back of the stove when it was placed in our garage. Homeowner's position: The stove and a large pipe were placed in the garage beneath the electrical panel, against the wall, with no components attached to the back of the stove. We recall observing additional stove components remaining in the room after removal and contacted the company to inquire whether those items were necessary. We were advised that if any components remained in the room and were removed during demolition, they would need to be replaced and that this would be addressed at the time of reinstallation. Servpro subsequently gutted the room, and all repairs were completed. Prior to scheduling reinstallation, my husband visited the company to purchase paint so that the stove could be refinished. We then contacted the company to schedule reinstallation. Upon arrival, the installer stated that required components were missing and asserted that all parts had been packaged and left in the garage. The installer further alleged that the parts may have been misplaced by us when the stove was removed from the garage for painting. Numerous communications followed between us and the company, including conversations involving our contractor. Initially, we were instructed to independently locate and purchase the missing components and then contact the company to proceed with reinstallation. At that time, we were also issued an additional invoice in the amount of $2,200 for reinstallation services. Due to the cost involved and uncertainty regarding which components were required, we requested confirmation of the necessary parts prior to purchase. Over the course of approximately three months, we repeatedly attempted to obtain verification. Eventually, a company representative confirmed that the parts we intended to purchase were incorrect and provided a corrected list of required components. We were informed that the matter would be discussed with the owner to arrange installation. After receiving no further response, I left a message with the company requesting follow-up. The following day, the owner contacted me and stated that the company was going out of business and would not be able to perform the installation. On that same day, a technician emailed the confirmed list of required parts. I asked whether the company would complete the installation once the parts were obtained. Subsequently, I received an email from the receptionist stating that the owner had indicated the company would not install parts that were not original components. As a result, the pellet stove remains uninstalled due to unresolved disputes regarding missing components and the company's refusal to complete the work. This matter has caused additional delay, expense, and disruption following a significant fire-related loss.

They came to give a quote and said it was an easy job. I waited and waited then no quote…read more Finally I emailed and called then said the tech "didn't feel like doing the job". ?? Incredible level of unprofessionalism.

Valley Fireplace & Stove - fireplace - Updated May 2026

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