My propane fireplace would ignite and then abruptly go out. It was so frustrating! Brett came out…read moreand discovered the flame sensor needed to be adjusted so that it was detected by the flame. He figured it out so fast and identified that the remote and receiver weren't synced up. I highly recommend Fireplace Pros & especially Brett!

I do not recommend this company. On January 6, 2026, I paid a $420 deposit for a replacement…read morefireplace burner and installation. I was told the part would take 3-4 weeks. Nearly ten months later, the part has not been installed and I have not received a refund. After I paid, an appointment was cancelled the afternoon it was scheduled, and a rescheduled visit was replaced by a text saying the part had arrived cracked and a replacement was coming. The company's last text to me was on April 21, promising an update the next morning. That update never came. I then asked for a refund by text, phone and email and received only an automated out-of-office reply. A written demand in June went unanswered. I have filed complaints with the BBB, the Connecticut Department of Consumer Protection, the Connecticut Attorney General and the FTC. Public court records also show a January 2, 2026 small claims judgment over an unreturned deposit in a case naming Fireplace Service Pros, LLC at the same address (docket HHB-CV25-5039427-S). If you are considering this company, check those records before you pay a deposit.

They were on time and fixed my gas fireplace while hooking it up to a remote with no issues . Clean…read moreon time and reasonable .

I have a direct vent gas stove I use for heating (note the stove came with the house when I bought…read moreit so I had nothing on it except the name brand which is a Jotul). My stove's fan was making a loud noise this past winter so I called around to find someone who could come out and look at it and replace it. Either nobody would respond to my calls or wouldn't look at it because they didn't install it. One of those people gave me Hot Spot Stoves & Mechanical phone number. Jesse responded immediately. He came out looked at it and to my relief was able to order a new fan and install it. Jesse is very professional and a very nice person. I am very thankful I found this company and will use them for my annual cleaning. I highly recommend this company!

Excellent work and a very knowledgeable team that helped us refine and install our new wood stove…read more Kevin helped us decide on scope of project and Luis guided us each step of the installation so we would be aware of everything they were doing.

Kevin and his team definitely knocked it out of the park with the exceptional chimney stack…read morereplacement they did for us. Huge job handled professionally and timely. They were careful and courteous start to finish. Kevin was very good about communicating what the process would look like keeping me posted regularly. Minor hiccups with weather but otherwise would highly recommend these guys for small or large work.

I recently had to replace my 35 YO Propane fireplace so i called a few places for pricing. I have…read morebeen a State Line propane customer for years, but they also had the best buy of anyone in the valley, came out to my house to measure and show me what they had. The Install was scheduled right away (the office staff is wonderful). They guys came out right on time and got it all done in a few hours. That included framing in the new unit to my existing Fireplace frame. I cannot say enough how pleased I am with everything and plan on staying a customer for many years.

We moved and they tried to tack o the the sale of our house, asking for $900 when I only owed them…read more$600. They will make you feel like the stupidest loser for restarting your oil, even though you do not know New England weather. They will refuse to help you when you need help the most. And they will lecture you. Terrible people

Fire Finesse just completed our fireplace gas insert. It was a pleasure dealing with them…read more Communication was great. They listened to our questions and provided information & options that made us comfortable in our selection. The installation crew was knowledgeable & efficient. We also like that they are a family owned business. We highly recommend Fire Finesse. Tom & Mary Jo Foran

Matt, Tom, and Hayden were fantastic! They installed our electric fireplace in no time. They were…read moreneat and clean and left no trace they were there...except the fireplace! Highly recommend!

I just had a pellet stove installed. The techs had to bring…read moreit up many flights of stairs and I was worried the entire time. We had previously had an issue with a boiler install. It was a nightmare I was pleasantly surprised when they efficiently delivered the stove and install was effortless.

HORRIBLE EXPERIENCE! I trusted Rich and John's and they TOTALLY let me down. Last December, the…read moreowner, "Rich," came to my 1793 house and talked me into purchasing ventless gas logs for my fireplace for approx $2,600. I used them all of last winter with no problem. Fast forward only 7 months to July. I was out of town on vacation and I got a random message from my dog walker that these logs he sold me had self ignited. Mind you I was on vacation. Thank God the dog walker was there to see the fire. The next day, Rich came out and ordered a part. He said rain had seeped in the chimney and wet the unit causing them to reignite. Once the part came in after Rich and his wife were on speaker phone saying if they can even get this fixed it is going to happen again because of the seepage. At this point I asked Rich if he could just give me a refund. Then Rich started yelling loudly at me telling me things like electricity should never go where there's water. If I had read other yelp reviews prior to purchasing the logs I would have noticed that yelling at customers is a pattern for Rich. He continued by saying "you would never put a TV under there would you?" I was confused why he asked if I would put a tv in my fireplace, but whatever." He kept yelling irately and it became a heated argument on both sides. The minute I asked for a refund, he stopped working on the gas logs and left me with what's pictured below. After he left we emailed his store and asked to go in to work this out. I was told they won't be doing anything for me and that I am not allowed back in their store. All and all, I called this chimney service and ended up being talked into buying approx $2,600 of gas logs. They are chimney experts and never mentioned that water that comes down a chimney could cause the gas to spontaneously ignite. I asked for a refund and was immediately yelled at and was banned from going in the store to figure out a resolution. TERRIBLE EXPERIENCE at Rich and John's. I wouldn't recommend this business to ANYONE. They have my approx $2,600 and left me with what is in the picture below.

I purchased a Sundance Spa last year and it was finally delivered about a month ago. I worked with…read moreMary in the Avon store and she was very helpful and knowledgeable about the various products. 2 days ago, I had an issue with one of the LED light fixtures, which cause my spa to lose water. I called the store and spoke to Nicholas. He was very responsive and had a technician out the next day to resolve my issue. The technician was very experienced and even offered me some great advice on another project I am working on. It appears the fixture was secured too tightly during the initially build. Nice job. Great customer service. Gary V.

I bought a Sundance McKinley 680 series hot tub early 2021. I was told it would take a couple of…read moremonths, however, it was further delayed. Nick Von at the Avon CT was nice enough to deal with. When I was told about the delay, he offered for me to cancel the order and get a refund. I chose to wait. The hot tub was delivered in Sept 2021. Aaron (install tech) was great, he responded via text during off hours and was very accommodating. Aaron has since left Superior. The spa needed a few services as some jets weren't working properly. They fixed them under warranty. I really like the hot tub, it's great. However, here are my issues: Once the hot tub is in, Superior doesn't offer any other services. They have no water testing capabilities. As a new hot tub owner, I was lost when it came to water chemistry. Honestly, when I received advice from Superior regarding the water, it only made it worse. Superior's servicing is done by a 3rd party out of Massachusetts. The 3rd party really doesn't care about customer service. For example, there was a recall on my spa just over a year after installation. The 3rd party gave me a difficult time about when they were coming to service it. I wanted to be present. The 3rd party was inflexible and was more concerned about their schedule than customer satisfaction. I've been to Scarritt Pools and Spas (they sell Hotspring spas) in Bristol CT many times, they offer free water testing and they tell you EXACTLY what chemicals to add and how often. I've been the Scarritt several times in a week, they are happy to help. They seem to be a one stop shop with much better customer service. Despite being happy with my Sundance hot tub. From a customer service view, I should've bought my hot tub at Scarritt.

My wife and I loved the tables! Very unique and wonderful looking, received them on time as well!…read more Thank you!

I discovered Shelby at Arc and Hammer on Etsy. I build a custom size long stair railing for us. It…read morecame out so beautifully that we ordered a smaller one for the steps to our bedroom. The initial railing came with silver bolts which she sent touch up black paint for upon request. The second order was perfect-not only is the railing sturdy and beautiful, matching the first, she's now using matching black bolts. We are so pleased with her work that there's one more complicated railing with posts that we're asking her to build. Highly recommend Shelby for her excellent "craftswomanship" and communication and shipping as promised.

Had a dryer vent cleaning, they did a great job. Communication was easy, technician calls prior to…read morelet you know when exactly they will be arriving.

GMT Home Services did an excellent job with my fireplace and chimney. For some years, lighting our…read morefireplace in our Hamden home led to smoke coming into the room and our using the fireplace only with the fireplace doors closed. That's no fun. No snap, crackle, or pop, and little heat from it. I contacted several prospective businesses using Thumbtack and chose GMT. The sales rep, Joe, informed me the previous work was not good or up to code and explained the problem and what they would to do fix it. This included demolishing the old chimney and replacing it, as well as putting in a new liner. They also did work in the basement to replace cracking seals and ducts. The result: The fireplace burns better than it ever has. I appreciate their work and highly recommend them.

They arrived right on time, inspected the fireplaces and answered all my questions. Great news was…read morethat I didn't need to replace or repair anything and I was charged for a simple inspection. I would use them again for all my sweeping or fireplace needs.

RUN! DO NOT USE THIS COMPANY - they lack integrity, customer service and credibility…read more In early February 2026, our residence sustained a fire. The fire was not caused by the pellet stove. Due to fire damage, the room containing the pellet stove required complete demolition. The referenced company was contracted to uninstall the pellet stove prior to remediation. The stove was removed and placed in our garage the day before Servpro began demolition of the affected room. The room was sealed off following removal. There is a dispute regarding the handling of the stove components at the time of removal: Company's position: The company maintains that all components required for reinstallation were packaged together and secured to the back of the stove when it was placed in our garage. Homeowner's position: The stove and a large pipe were placed in the garage beneath the electrical panel, against the wall, with no components attached to the back of the stove. We recall observing additional stove components remaining in the room after removal and contacted the company to inquire whether those items were necessary. We were advised that if any components remained in the room and were removed during demolition, they would need to be replaced and that this would be addressed at the time of reinstallation. Servpro subsequently gutted the room, and all repairs were completed. Prior to scheduling reinstallation, my husband visited the company to purchase paint so that the stove could be refinished. We then contacted the company to schedule reinstallation. Upon arrival, the installer stated that required components were missing and asserted that all parts had been packaged and left in the garage. The installer further alleged that the parts may have been misplaced by us when the stove was removed from the garage for painting. Numerous communications followed between us and the company, including conversations involving our contractor. Initially, we were instructed to independently locate and purchase the missing components and then contact the company to proceed with reinstallation. At that time, we were also issued an additional invoice in the amount of $2,200 for reinstallation services. Due to the cost involved and uncertainty regarding which components were required, we requested confirmation of the necessary parts prior to purchase. Over the course of approximately three months, we repeatedly attempted to obtain verification. Eventually, a company representative confirmed that the parts we intended to purchase were incorrect and provided a corrected list of required components. We were informed that the matter would be discussed with the owner to arrange installation. After receiving no further response, I left a message with the company requesting follow-up. The following day, the owner contacted me and stated that the company was going out of business and would not be able to perform the installation. On that same day, a technician emailed the confirmed list of required parts. I asked whether the company would complete the installation once the parts were obtained. Subsequently, I received an email from the receptionist stating that the owner had indicated the company would not install parts that were not original components. As a result, the pellet stove remains uninstalled due to unresolved disputes regarding missing components and the company's refusal to complete the work. This matter has caused additional delay, expense, and disruption following a significant fire-related loss.