I'd give more stars if possible. I called Dwight after a plumber took 4 hours hooking up my water line to my fridge, only to leave and have it spew water all over my kitchen, prompting me to turn the water off. This plumber sent me to voicemail and did not return my call. In desperate need of a plumber Dwight came out asap and in 30 minutes fixed everything the right way!! Fast, friendly and worth ever penny for good service. I'm scheduling him to come out soon for more work in the spring. read more

Dwight was awesome! He had a drain that neither I nor my landlord could clear in less than 30 seconds!!!! He also cleaned the gross gross toilet. Wow!! What service read more

Drain Genius has already wasted enough of my time, so i'm not going to spend much time on this review. Suffice it to say that when Dwight tells you that he's going to call you back, he won't. When Dwight tells you that a job will take 3 hours, it will take 5 weeks and 4-5 visits to have it done. No follow-up, no communication, and no respect for their customers. Never again. read more

Prompt, friendly, reasonable. Jay kept at it until the Job was done. Very professional.

Dwight and nick were so great, honest, and we found the problem. It's unfortunate, but Dwight offered us the help and time we need. Will use and refer him from now on. read more

Dwight got out to fix my mainline clog in less than two hours. Friendly and efficient. Definitely my go to guy from now on.

We had our washer line back up and Drain Genius showed up in a timely manner to take care of the issue. They were quick, very friendly and got the job done with a smile. Would highly recommend to anyone with drain issues. read more

The folks at Drain Genius are super stars. They are honest, fair, fast, knowledgeable and just really nice people. Their name is apt -- we had worked with a few other plumbers who couldn't solve our problem. Dwight and Mike worked with us to diagnose the trouble and come up with the most cost-effective and best solution to our problem. The work we had to have done involved digging up part of our backyard, replacing a sewage line, and putting it all back together. It wasn't cheap, but I'm confident that I got a fair price for the work. More importantly, I'm confident it was done really well. And when they were done, the yard looked as if they had never been there. read more

They got the job done and stood by the discount they offered me, because I was in route, even after the job was a little bit more taxing than originally expected. The owner is a nice fella who patiently explained the issues to me and offered advice on how I can better care for my 100 year old pipes. I highly recommend these guys. read more

This company is very professional and fair. Dwight and I had a communication issue, nobody's fault just a mis understanding. Dwight made the situation right. They value their reputation and strive to make the customer happy. I would recommend this company. read more

Great service even on a Saturday! We had an issue Friday night too much down the drain...oops! I put in my request that night and Dwight called the next morning. He snaked the entire line and was out in less than an hour. There is and additional $50 service fee for Saturdays but other places wouldn't even come out! So well worth it! We will be using them for our main line cleaning too! read more

We had an issue where every time we ran our washing machine, it would back up from the drain all over the floor. It was a gross mess, and I only wish we would have called Drain Genius sooner. Brandon was so nice and professional. Told me the issue and had it fixed within an hour. Definitely recommend Drain Genius and especially Brandon! read more

Drain Genius was called in by a plumber I had out to fix my kitchen drain when he was unable to get the job done. Dwight and Anthony showed up and had the drain cleared in 45 minutes. Not only were they more successful, their price was lower than the first plumber. If only I'd have called them first! They were friendly and cleaned up after themselves. I'm definitely saving their card for any issues I have in the future! read more

Like many other posts here, I too had an issue crop up unexpectedly. Our moen shower cartridge probably bit the dust and our shower pressure dropped substantially. Seemed easy enough to just replace the cartridge, but the darn thing would not budge. The nuclear option was to replace the entire valve in the wall, but I was not capable of doing this on my own. The guys at Drain Genius came the day after I submitted a request for service online and completed the project in about 2 hours. Friendly and professional guys. I would recommend and use them myself again!! read more

We had a serious kitchen sink backup, nothing worked to unclog the drain. We went on Yelp to find a plumber who did not require us to take a second mortgage out to pay the bill. After reviewing Yelp Reviews, we chose Drain Genius. We received a reasonable bid for a few projects, but the kitchen drain required a bigger job, labor intensified, digging in the crawl space. This second bid was again, reasonable compared to the work required. The employees were courteous, professional, and they knew what they were doing! They had all the necessary tools to perform plumbing jobs; they came out quickly; the jobs were done within a very good time. Dwight was professional in his quick quote, Mike was courteous, and Jason the plumber was friendly and knew his stuff! Janice the office rep communicated well. Basically, this company was reasonable for plumbing expenses. We are happy with the experience and will use them again, or refer them....... in Centennial. read more

We needed our main sewer line cleaned out and I contacted Drain Genius for pricing. The price was right and all it took was two hours from the time I called. Scheduling was easy and the staff were friendly. Darrell and Nick were efficient and informative. Thank you! read more

Markel ( I hope I am spelling the name right) was great. I had no idea what was going on with my kitchen sink. They showed up within an hour of calling them, the job only took 15 minutes, he made sure that everything was working properly by running couple of tests, and he cleaned after himself!! What an amazing level of professionalism, great service, and work ethic! Thank you Markel, and Drain Genius!! read more

We hired Drain Genius about 3 years ago to rooter our main sewer line. They did a great job and had great customer service. Since then we have called them twice and used their online scheduling system, once last summer and once just about two weeks ago. Both times I needed a rooter done. They didn't respond to me either time...I even called to make sure they received my online request when I didn't hear from them, they said they did and they would get back to me later that day. I never heard back. I thought I'd give them a second chance recently to see if maybe the time over the summer was a communication fluke but now I don't think it was. I don't know if they've transferred management since the first time with the great service but I'll have to take my needs elsewhere. read more

Dwight came out to help us with a clogged bathroom sink at the request of our landlord. He was incredibly friendly and worked amazingly fast. He even showed me a quick trick using household supplies to prevent the pipes from clogging again. Thanks, Dwight! read more

Quick response to my initial request for service on a Thursday afternoon. Dwight arrived to my house on Thursday evening on what was described as a late/ emergency call. Once the job was assessed I was given a quote and was set up to be filtered into the schedule the following day for the final fix. Friday afternoon came and went without a call to be worked into the schedule. When I followed up with Dwight he stated he would not make it Friday and moved my appointment to Monday am between 8-9a. At 930a and no Dwight I called him once again just to go straight to a voicemail. I will not be using Drain Genius's services nor can I recommend them to others. read more

This company is fantastic! They are always on time and very reasonable. They do good work and send courteous, friendly people. They're prompt in responding to online appointment requests and are able to come out quickly. I'm so impressed by them! I wouldn't go anywhere else. read more

Dwight and his crew fixed our problem with backed up plumbing. We had to have the line scoped because of an obstruction and since we had just moved in, a home warranty company was involved. Dwight did a great job of explaining the problem, solution and billing. I wish I could say the same for the warranty company. read more

Have used them twice on two different main sewer line back-ups. Both times they were able to fit me in the day I called and they called ahead before they came, which is so key so you don't have to sit in front of your properties for four hours waiting. The pricing is clear from the time you schedule the appt, and once they came they got to work right away and clearred the line without complaning about having to go down into the crawl space to do it. That was refreshing because a lot of service people make a face at you when you tell them it's in the crawl space. Have worked with Darryl twice and will definitely call them again. read more

My wife and I own a rental property, and our tenants let us know about a bathroom sink problem with the pipes on a Saturday night. We were able to get in touch with someone at Drain Genius on Sunday morning, and they got us taken care of by Monday evening. They were obviously slammed with people having trouble with frozen pipes and other problems (the first cold front of the season came in Monday afternoon), but they made it to our property on time, and even made a home depot run to grab a part they needed. We would definitely recommend them to anyone looking. read more

My hot water heater started leaking/breaking at 11pm the night before Easter. I called a big name plumbing co first and they said they could get someone out the next morning but could not help me walk through any temp fixes over the phone. So, I called Drain Genius. Dwight answered right away and said he could be over in the morning and then walked me through turning off the water to the heater (I'm sure I should already know how to do that :-S). Dwight was over the next morning (Easter morning) turned off the water at the street (my house doesn't have a way to shut it off inside), we picked out a new model on the Home Depot site and he went and picked it up and had it all installed and working by mid-afternoon! Pricing was similar to what I'd seen online, no surprises for cost. Dwight is super nice, thorough, answers all questions. Only thing I'd have preferred was clearer communication on arrival times/issues picking up the water heater. But that's it! read more

We had a clog in our sewer line that was backing up into our bathtub, running out from underneath our toilet, and leaking into the basement. After checking Yelp for referrals, we called Drain Genius and the customer service representative indicated that we could expect a plumber between 8 and 10am the following morning. As 10am approached, we received a call from customer service at Drain Genius explaining to us that the technician was delayed. The technician arrived at 11:00am and got right to work investigating the problem (he explained that the delay was due to a stubborn drain at his previous call). His work took about two and a half hours, and I was surprised to learn that in our case the cost for his work was under $200. He was able to clear the clog with equipment he had with him. He was friendly, courteous, and took the time to give straightforward explanations about what he thought might be wrong and what he was attempting as a solution to that problem. When we discovered that there were roots in the main line to the house causing the clog, he suggested several sensible (and inexpensive) maintenance options. I recommend Drain Genius and plan to call them to complete the routine maintenance for our drain when it is time. read more

Spent 3 weeks trying to get this man to finish the job. Incredibly disorganized, terrible communication. I finally had to threaten him with disputing the credit card charges so he'd finish the job. When he did finish, he dumped a giant pile of terrible, sandy "soil" in the area he promised to grade. He sends his crew to do one hour of work, then they take off for anywhere from hours to days. I get the sense that the highest paying jobs come first. I had to call him every day to find out what was going on. His crew, Nick and Darrell, were competent and great to work with. Too bad the owner is so sketchy. If you do go with Drain Genius, don't pay up front. read more

This is a scam! Stay away from this place. I paid Dwight and his fellow $205 to perform sewer cleaning and post-cleaning video inspection. He said he would e-mail me the inspection video and the receipt that I requested. Over the course of two weeks that followed I called him 30 or so times to follow up, but still have not received the video that I paid for or receipt. Most of the time it goes to voicemail that says mailbox is full. The two times that I got to talk to Dwight he said he is very busy and would send it later, and one other time he said he had four other customers on the line and would call me back, but didn't. I don't believe the positive reviews posted here, they must be shills. read more

I chose this company based on the positive reviews on yelp. I think a lot or all of these may be fake. I needed a section of 1/2" pipe replaced with 3/4" and some stuff done to a faucet outside. Dwight and another guy did not show up when they said they would and would not answer phone calls. They were well aware of the fact that I work night shift and can't stay awake all day waiting for them. After waiting up half the day for them, they finally show up and checked things out, said they needed to run to home depot, and would be back in 30 minutes. I waited around for 2 more hours for them to finally come back. They said they'd be back the next day at 8 am right after I got off work to finish up. I was utterly exhausted from the lack of sleep already and not too happy when they didn't show up the next morning. I called and called and finally got ahold of Dwight who had the nerve to complain to me about being up part of the night to complete an emergency job. He said they'd be at my house in about 30 minutes and I again reiterated the fact that I work nights and needed to sleep that day. When they hadn't showed up an hour later, I called and texted to let them know that we'd have to do it another day because I absolutely had to sleep before going back to work another night shift. I went to bed forgetting that I had left my door unlocked for them. I woke up to a huge man walking into my bedroom several hours later. Apparently, the "plumbers" who I told not to come that day showed up anway and wanted to use my bathroom but walked into the wrong door. As a single woman who lives alone, I was rather angry. Then, to top all of this off, it turns out they replaced my 1/2" pipe with 1/2" pipe completely defeating the purpose of doing the job at all. They then had the nerve to call and harass me to pay them after I'd had to call another plumber to do the job. Most importantly, I want to mention that Dwight made a comment that gave me the impression he is not even an actual plumber. When they initally looked at the job, he said, "We might have to get a plumber in here to fix this." I said, "I thought you were a plumber." He gave some explanation about this not being the type of plumbing he normally does but that he thought he could handle it. This is the first yelp review I have ever written based on the worst customer service I have ever experienced. Please think twice about the positive reviews. I think they are fakes. read more

Snaked my main sewage line out of my house and did it efficiently and at an affordable price. Also provided extra toilet maintenance at no extra cost. Love these guys and will continue to do business with them, they do great work and are good at watching out for the little people! G. read more

I had my sewer replaced in April. It was estimated to take 3 to 5 days and ended up taking 35! Weeks on end passed where Dwight's machinery was still in my yard along with a huge ditch and no one there working on it. In the process, Dwight also destroyed much of my neighbor's yard. It is now over 4 months later and the plants and work in the neighbor's yard is still not complete. Dwight definitely worked very hard on my sewer and is attentive to detail, but not at all timely and did not hold true to our contract of replacing the neighbor's yard as it was before the project began. He made this process extremely stressful and long for both me and my neighbor. I would warn you to be very careful in writing the terms of the contract, including timeline. As I did appreciate all of Dwight's hard work during this project and concern for my approval of his work, I'll remove this review when he completes the remaining contract with my neighbor. But for now, I feel that one star is a generous review. read more

Very unprofessional. I called for same day services and spoke with Dwight. He said he would see if he could send someone out and would call me back. After almost two hours, I had to call him for an update. Then, he said someone would be there before 4pm. No one showed up by 4:30pm. I called him back and he never answered. I Do not recommend! read more

We called Drain Genie for a backed up drain and they came the same day!! Wonderful customer service. Juan fixed the drain without a problem, explained everything, was so professional and nice!! Next day we noticed there was a slow leak from the pipe ( faulty job from another plumber) and Juan came back and changed out the pipe without a second trip charge! What an amazing company and customer service!! Just had to write this review . . . Thank you, thank you! I'm telling all my friends read more

I very rarely give one star rating but that's what this company deserves for customer service. I set an appointment and they were already one hour late and did not even call to give me any excuse. When I finally got a hold of them they told me there were some delays but the promised I would be the first appointment the following morning if I was okay postponing my service...but guess what? The next day came, and they were also an hour past the appointment time and I hadn't heard from them, finally gave up and called someone else! I can deal with lame excuses and some tardiness but this was inexcusable as I wasted my time when I had other things I needed to do but instead stayed home waiting for them. read more

We called Drain Genius to snake our main line. I was pleased when I first spoke to Dwight on the phone. I explained our issue and he explained what he thought would work best for us. Dwight quoted me $40 for toilet removal, $97 for snaking the main line through our downstairs toilet, and $75 for snaking an additional line for our kitchen & laundry. We scheduled an appointment for a Thurs. evening so my husband could be home at the time. Unfortunately, the evening of our appointment, we waited & waited for someone to show up and a little over a half hour after our scheduled appointment time, we called wondering what had happened. Dwight told us that the original tech that was supposed to come out got held up, but they could still come by in a couple of hours. We explained that we had plans that night & were planning on leaving soon, so later that night wouldn't work. We rescheduled for the next morning (when my husband had to be at work). The tech showed up & was friendly at first. I explained what was happening and he got to work. I was expecting him to do the things that Dwight & I had discussed over the phone, but that didn't happen. The tech didn't explain to me what he was doing or what it would cost before he started working. He started in our upstairs bathtub (which was never a problem) and used a plastic hair catcher on the drain. We have one of these things and use it when the drain gets clogged, but it wasn't an issue that we wanted them to work on. After he was done upstairs, he went in under our kitchen sink with a snake. We've lived in our home for about 5 years & have had a few different companies come out to work on the plumbing - every other company has gone through our pipes in the laundry room to unclog the drain, because that's where it all builds up. I mentioned this to the technician, but he tried anyway. I cleared all of the items from below our sink in the kitchen & he started using the snake. To his surprise, he was unable to clear the drain from there - like I had already mentioned. He then went downstairs into our laundry room in the basement. He moved the washer and dryer to get to our pipes. He did not come prepared, because he had asked me to use our tools to disconnect the pipes. He snaked the pipe & it cleared. He then used our tools again to reconnect the pipes, but did not move the washer or dryer back to their original place & left a nasty black sludge on the walls and counters in our basement near the pipes. While he was downstairs in our basement, he pointed to the heat exhaust pipe that goes from our furnace to the roof of the house and mentioned to me that the pipe was our plumbing pipes. I knew that couldn't be right, so I said, "Doesn't that go into the furnace?" and he answered, "How do you think you get hot water?" Our hot water heater is also downstairs in our basement, next to our furnace. When he was done with the drain in the basement, he put the snake on our carpet, which left a wet spot for several hours.The tech then went into our downstairs bathroom & used an auger on our toilet - this was something else that we didn't ask for. I had mentioned getting the toilet removed to snake the main line, but that was never done. He packed up his equipment and came back inside to get paid. I expected to pay the $212 I was quoted, but asked about the price because the toilet was never removed and the main line was never snaked. He started arguing with me and called Dwight to have him argue with me over the phone too. I ended up paying $172 cash ($97 for the kitchen/laundry line and $75 for the upstairs shower line-which I never asked for). After he left, I looked around and realized that he left a huge mess - a scratch in the paint on my kitchen cabinets, black sludge on the cabinets and counter tops, and to top it off, the kitchen line he used the snake on (again, which I didn't want him doing) was now leaking! My husband called Dwight that night and explained that we were unhappy with the service we got and the things we wanted done, didn't even get done! Dwight said he would call back to schedule to send someone out to finish the job at no cost. We were happy with that, so we waited for about 2 weeks for a phone call, but never got one. We called Dwight back and he said that all of his techs own their own equipment and that the only one with working equipment was the same one that came out previously. We declined because we were hoping they'd send someone with a little more knowledge about plumbing. Dwight then offered to refund our money, which we accepted, so we could quickly have another company come out and finish the job we wanted done. Dwight said he'd be sending out a check within a week. We waited about 3 more weeks without receiving our refund and called Dwight again. He said he would look into for us and if we didn't get it by that Friday, to let him know. Long story short, we never got our refund and now Dwight won't return our phone call. read more

Would give zero stars if I could based on customer service, called and we scheduled for a plumber to come out on a Tuesday afternoon between 4-6. Came home early for work for this. Come 6:30 no call, no one showed up. We left several messages with no call back. Way to run a business. read more

This company is not in business to help you, they just give you a low price to get in the door and try and sell you a repair that you may need or not need. They also don't stick to their time schedule....try someone else read more

Unfortunately the great reviews about this company make me wonder if they are made up at the request of someone in the company!Who gets either 5 stars or 1 star from almost everyone?My experience is similar to almost all of the 1 star ones! The first time they were called they showed up on that day however the young man they sent seemed pretty unskillful and really young-no mentor with him.I should back-up and say my problem was the washer was flowing onto the laundry room floor on the rinse cycle and then the kitchen drains clogged up as well.Toilets were fine except that they bubbled and emptied when the washer was overflowing in the laundry room.After taking quite a while to assess the situation he took the commode off and used some machinery for about 45 minutes ,then said he would return tomorrow with someone else because it was a 2 man job.The problem appeared to be fixed the second trip however the 2nd load of clothes I washed again had the same problem(thurs eve).On Friday morning I called and got a human being who stated that the schedule was busy and someone else would contact me about when they would come.Waited all day-no one called,no one came!Monday morning I began calling first thing and made numerous calls throughout the day with never anything but an answering machine stating someone would return my call within 30 minutes.I also went to their website and filled in a request with no response to that either.Today I'm still trying to get a response with still none. I would beware of all the 5 star reviews on this company-my experience seems way to far from that.I'm not upset about needing to return for the same problem but that they seem to have dropped off the face of the earth!! read more

I found Drain Genius on Yelp and called because they received such great reviews. The woman who answered the phone was nice, and she helped me to set up an appointment for noon. Around 12:35 I called the office because nobody had arrived. I told them I was waiting, they said that they forgot to tell me that there is a two hour service window and that it would be between 12 and 2pm. Great! Not at problem. However, she proceeded to tell me that they were "squeezing" me in and wondered if they could move it to the next day. I told her that, unfortunately, I was unavailable the next day. She said, in that case, they could not come. Drain Genius should not make appointments that they cannot keep. It is unprofessional and, frankly, a waste of my time. read more

Hands down the greatest service I've ever experienced! Overly professional, friendly and convenient business practices made the whole situation of a broken toilet actually enjoyable. Local, business owner Dwight and is brother DJ helped out right away, quickly, more than reasonably price (they should charge more) - I've already recommended to friends and family. Also, if supporting a good and solid Colorado business is important to you, I highly recommend giving Drain Genius your business. read more