I'm upset that I can't go lower than 1 star because this company deserves, at minimum, minus 41 stars. I wasn't sure I was going to write a review because I didn't want people to see how stupid I was in making this very regrettable decision ( think that's why there are only 4 reviews), as well as spending any more time on this complete trash of a company. But, the greater good won out, as people need to be warned and this company needs to be out of business.
This company was, unfortunately for me, the first to respond to my mass email. Because of the already low ratings on here, I didn't choose them as one of the companies to send an inquiry to, the system included them. They seemed decent, though, not great at a first impression just possibly decent & given the urgency of my problem, I booked them.
They said the technician (it's only one horrible guy who gave no name - read the other two reviews, yes, he's that rude until you agree to have him fleece you and pay him, then he'll chat you up in a sickening way where he won't shut up!!) would call before coming out, to give me a 45 min window, that didn't happen. My appointment was at 8AM. By 9:12 when I had not heard from these horrible people, I called them. The woman who answered didn't know what was going on so she put me on hold. She came back to say he was just finishing up at a job (I don't think this was true) and would be there shortly. When I asked how much longer, she said just drive time, about 30 minutes. An hour and 15 minutes later, he arrived, no phone call to me while on his way, no apology at any point, nothing to indicate that my time was valuable in any way and that by showing up 2.5 hrs. later than scheduled, he wasted my time and at the very least an apology was warranted.
The terrible man was not personable. He was unfriendly, unprofessional & rude. He gave me an outrageous quote of $421 to clear my drain and put in a new garbage disposal. When I said I didn't have that kind of money, he got even more rude & unprofessional. He mentioned, angrily, that he was already giving me half off. What a line of BS! I knew that instantly! So he regularly charges $842 for this? No, he's a liar.
He claimed he couldn't just clean out the drain & threw out a bunch of lies & scare tactics. When I wasn't responding as fast as he wanted & he sensed I wasn't going to fall for his gimmicks, he threw one of his cards at me & said to call him when I decided what to do & began walking away. I told him to come back and had him do it, despite my gut saying otherwise
I did this dumb thing b/c I was in a bind. I needed to get this done & had already struck out with the availability of good companies, so I made a bad decision under duress. There were extenuating personal circumstances, that played a huge role in why I was vulnerable, & why I glossed over the yelp reviews
Do NOT under any circumstances skip the yelp reviews!! Yelp reviews cannot be changed, which is why you may see reviews that differ from a company's website vs. Yelp. These terrible people now have & 3 bad, legit reviews & 2, very questionable, positive reviews. IMO, it's not possible to have a good experience with ASAP. If you go w/ this company & feel it was a good experience, then something has to wrong. Also, if you truly think they're good, then I don't believe you have writing skills above a kindergarten level, which means you're incapable of writing a review.
Kick this company to the curb ASAP, otherwise you'll be kicking yourself for not doing so to begin!
Abbreviated Response
We rescheduled for 8am Sat - you showed up at 10:30 AM with NO apology. I never yelled at anyone during the entire time you were here. In fact, I apologized to you for the way my sister was behaving. I also never demanded you do anything. You were never polite. No, I didn't base my conclusion and review after reading the Yelp reviews, you misunderstood. The experience itself was what I based my review on. The other negative reviews lined up w/ your boorish personality and that's why I mentioned them. Read it again, and this time bring someone with a higher reading comprehension than a second grader.
- Why were you surprised? If I did the things you claimed, had a screaming match with my sister and then demanded you drain my sink, then you should NOT have been surprised at all to see an accurate and negative review of your lack of professionalism and atrocious attitude. And why would you stick around if someone is yelling at another person and demanding you do something? Your long, defensive attack on me speaks volumes. A smart business person would have tried to reconcile with the unhappy customer. Instead, you immediately go on the attack, exaggerating & lying. You're sorry that I wrote a blistering review. I don't believe that had I called your office to air my grievances, that you would have done the right thing by your customer. Let other customers decide for themselves just how awful you are. read more
