every sewer scope, cleanout, and further nightmare you can imagine. I've had the complete priviledge of working with Drain Genius for over 20 years, absolutely tremendous at solving any problem, without breaking the bank. The customer service and communication is fantastic. I'm a licensed realtor and Drain Genius has taken care of my homes as well as all my clients' needs, some of which involved digging up streets and such. These jobs are always done with extreme professionalism and consideration for all the elements involved in this complicated scenario. I would HIGHLY highly recommend them for all your needs. Cindy Marlowe read more

If you ever find yourself in need of a sewer repair I highly recommend Drain Genius. As we were closing on our house the inspection revealed a busted sewer line and Dwight and his emergency crew (Mr JJ and crew) got the repair made in time for closing! We could not be happier with their work and clean up to make the house ready for the new buyers! Thank you so much read more

Amazingly quick response. Easy to work with. Would recommend. Cleared a drain for my tenant before their big get together. Thank you. read more

I would give 0 stars if I could. If you are talking with this company or currently working with them I suggest you stop immediately. Drain Genius "fixed" our sewer line 16 months ago...we went to sell the home and had an inspection done. All of the work needed to be replaced based on the inspection. I spoke with Dwight over the phone and he said they had a 5 year warranty. But then he avoided all our phone calls, email and text messages. Now a much more reputable company is doing fixing the issues and having to replace and repair even more damage due to Drain Genius's lack of knowledge and professionalism. Their error is costing us $62,000. We will be taking Drain Genius to court. @Drain Genius, go ahead and delete this review...cause you know you will. That's fine. I will just repost this every single day until you are held accountable. read more

This is the first and only negative review I've given- please read below and you'll understand. -In 2015 Drain Genius did work on my sewer. I selected them because they were cost effective (really wish I would have paid more to work with a better company as you can guess) and because they gave a 5 year warranty (they didn't live up to as you'll see. -In Feb of 2018 I notified Drain Genius there was a problem. After 1 month they responded and said they would fix it "quickly" -They would go months at a time with no response, only to follow up with something like "we'll get to you very soon" -In November of 2019 I posted a bad review and that was the only time they immediately responded. They said if I took my review down they'd fix the problem right away. I did, but..... -Fast forward almost 2 years and the sewer is still not fixed. -I've pretty much given up on the fix and going to have to pay another company to make the repair. So the only goal of my review is as a word of warning so no one makes the same mistake I did read more

Daniel came out to our home SUPER quickly to help us in an emergency flooding situation. He was very kind, had everything he needed with him to resolve our issue, and we were so grateful for his professionalism. read more

Garbage disposal jammed up. Called to have a tech out to help and instead they saved me the money and trip by giving me instructions to try a couple easy fixes! It worked and my disposal is working again. Quick responses and an honest business. Much appreciated. Would recommend! read more

Dwight was incredibly helpful in our plumbing ordeal. We had a burping toilet that eventually led to the discovery of a sewer line that had two bellies (one of which was 12 ft long) and a break. Essentially, it was a disaster and every homeowner's nightmare. We had to replace the entire sewer line and reroute it around the detached garage in our backyard. His team did a great job with the excavation and tremendous work cleaning up. Dwight was knowledgeable, personable, and made himself available on the weekends. I appreciated Dwight's professionalism. He went out of his way to help us from working late to fixing a kitchen pipe (that was also a problem). Its hard to find someone who will tell it to you straight and not exaggerate a situation.I recommend giving Dwight a call! read more

The coordinator Dwight was very flexible when we have had service requests. DJ who did all of our service was very covid conscious and kind when he came over. We would definitely use them again. read more

I had emergency situation with a sewage line that my builder did not take care of. These guys were quick fast and incredibly efficient. They are transparent through the whole process and were in contact with me the entire time. Within a very short time everything has been fixed and thankfully back to normal. Would highly recommend these guys read more

Do not use these guys, they stole our $2,500 down payment and never showed up for the job. Prior to starting the sewer line repair, they requested half of the money upfront, about a month after cashing the original check, they gave us the run around about permitting. A month later they have not responded to any calls or text messages. read more

Had an appointment last week from 12-2. No call, no show. Dwight called around 5 pm, apologized, will do a discount, etc... Would rather have you show up for the appointment and pay full price, than a no show. Or even call me when you are supposed to be there, and talk rescheduling. read more

John (JJ) and owner Dwight are the best. Straight shooting/no bs and awesome service!! I needed drain support and normally I would handle this myself. I called Dwight and John was there within the hour and did not charge extra for emergency services. John was amazing and handled it with professionalism and just a great dude. You can't go wrong with great people. It's hard to find a straight shooter in automotive, plumbing, and electrical and when you find one, you remember them. I will be using them again if I need plumber support!! read more

I'm giving drain genius 0 stars. Dwight took my money as a deposit to install a water line. He never did the work. He did refund me a small portion of the deposit but has yet to give me a full refund. I've called Dwight hundreds of times and for awhile he answered. Now he won't answer and still owes me $2950. My advice is to not use him and never give him a deposit for work to be done. read more

Dwight and his team were great. We have used them twice now and have been very happy with his work. He is also very fair with his pricing. I trust Drain Genius for all 3 of our Denver rentals and highly recommend. read more

I used these guys for maintenance about 3 years in a row and never had any problems. This last time however they couldn't seem to get it together and missed several appointments, then stopped calling entirely. I called Payless Rooter and they had a tech at my house to root the main line in A few hours. I will never use Drain Genius again. read more

The first time we called, it was winter, and there was a storm. There were a lot of reschedules with a lot of no shows. We called about 6 times throughout the day to say, "where are you now?, you said you would be here". Finally after many hours Dwight showed up. He charged a couple hundred to fix the leak. Less than a year later the "fix" failed in the same place. He sent a guy out who wanted another couple hundred for the same job?! I was appalled that the work wasn't guaranteed for even a year. The latest fix has held. I don't know why Dwight didn't fix it like this in the first place. Seems like it was intentionally rigged to only hold for a short time? read more

I tend to be rather light-hearted and fun in my reviews. This one is a bit more serious in tone. NOTE: If you have an urgent situation on your hands, you probably wouldn't encounter the following, as up charges etc. are expected and paid just to fix the problem asap. However, if you plan ahead for services with this company, this review is for you. ------ Scheduling inefficiencies? Happens sometimes. Over an hour late technicians without notification? At least they showed up. Separate charges for cleaning AND scoping the line? Hmmmmm. Up charges for having to go through the toilet to reach the sewage line? Not mentioned up front. All this-and they haven't even started the service yet. Before we even begin I request Marco, the technician, to call the office so I can verify service costs before I'm billed hundreds more than expected after services are rendered. Initially, Devan is pleasant and cordial. Now there is a much more defensive manner. After a difficult conversation, I request to speak with the owner. She transfers me to Dwight, who genuinely showed empathy for my concerns. Amiable and professional, he explains the process and all charges. I felt informed, we move forward, and the line is cleared and scoped-and Dwight waived the up charge for accessing through the toilet. I'm a happy customer. Present for the entire service, I engage with Marco the technician as to why I'm having the services done, "I'm selling my house in a couple of months, thought it would be a good idea to check and take care of anything before the inspection." He says, "A few offsets, and small clay bits missing, but nothing I would worry about. For a 100 year old house the line looks good." Awesome. That's checked off the list. Two months later, the house is listed and goes under contract and the buyer's agent calls Drain Genius to confirm the service. What's he told? "Work needs to be done." Wha? I mean, wha?" Incredulous, I'm shaking my head. Calling Dwight he renigs a bit saying, "If you were living in this house I'd tell you not to worry because these issues-especially under a yard-would not pose a problem until it breaks, and then we'll come out and take care of it for you. But since you're selling it, well, then work needs to be done." Not hard to read between the lines here. Their integrity is questionable. But don't just take my word for it, Channel 4 ran this investigative report about two weeks after this happened. http://denver.cbslocal.com/2013/05/15/wide-disparity-in-sewer-estimates-prompts-4-on-your-side-consumer-investigation/ read more

I experienced a series of main line clogs this week that drove me to contact Drain Genius. I use yelp for guidance, but it missed in this case. My wife connected with Dwight, and he committed to arrive by 5pm. He and another colleague arrived at 945pm. He snaked the line and cleared an obstruction. He told us to plan on him arriving at 5pm the next day to scope the line. He failed to make an appearance and only communicated when stalked. He finally called my wife at 10:30pm and let her know he would make it the following day. Over the course of two days, my wife and I waited 10 hours sacrificing extremely valuable time. Third day, Dwight sends a subcontractor (Who was a great guy) to perform the scope. We paid the sub, $100, for the work and received a recommendation. We chose to postpone until we gathered more opinions. Dwight contacts my wife later in the day, and proposes a $2500 repair without ever seeing the video or speaking with his sub. After telling him no-thanks, we received an invoice for $275 for the scope and snake. The website clearly states no-hidden fees. We paid the sub $100 for the scope (which Dwight didn't know), $100 for the snake, plus $75 for hidden trip charges. I suggest you ask for the upfront charges prior to committing. BBB has a much better review of the inconsistent service and practices of Drain Genius. I do not mind paying for quality work, but I will never recommend Drain Genius. http://www.bbb.org/denver/business-reviews/plumbing-drains-and-sewer-cleaning/drain-genius-in-denver-co-90120713/ read more

A backed up drain in the basement was causing my Dad some frustration and he was content to pull out the yellow pages and play plumber roulette. I suggested we use Yelp and find a highly rated plumber. Unfortunately, our experience didn't live up to the reviews. The entire experience was unpleasant, but our primary issue is that we found their lack of communication and professionalism inadequate. The technician showed up late and unprepared to our morning appt. After abruptly leaving and promising to return 45 min later he never showed. We called and left another message. The dispatcher returned the call an hour or so later to tell us he wouldn't be back until the evening. After another no show we called to cancel the appt (an unpleasant call which only served to underscore the lack of professionalism.) Providing timely communication, ditching the answering machine and staffing the phones and providing a courtesy call when the technician is going to be late would all go a long way in alleviating frustration. In the end we went with a competitor who showed up 45 min after we called and had the problem solved in 15 min. read more

super easy to make appointments. Daniel is professional. Did a thorough job and let job site impeccable. He has pride in his work and is super respectful. Totally using them again. read more

Save yourself some time and frustration and call someone else. After not showing up for the estimate I reluctantly took Dwight's call as he was persistent. I set another appointment to locate my sewer line for repair. This time they were late, broke my toilet, and left the house a mess. When I called the guys to return, they were nice enough but I could tell it was a hardship for them to return. So I repaired it myself. Dwight never provided an estimate so I hired another company. As it turned out, the locate was off, so I had to hire another company to do the locate. All in all a waste of time. Call someone else. read more

I had two very polar experiences today with drain cleaning and I'm happy to say that Drain Genius was the extremely positive one. I had used Drain Genius a couple years back for the same problem I had with a clogged laundry line backing up into the bathroom shower but could not remember the business when I made my first appointment, so instead I went on Google and made a reservation with one of the companies that "paid" to be at the top of the search engine - what a mistake that was. Not only was the technician from Rescue Rooter late but he didn't have the common decency to shut my back gate so my dog got out when he came in. They tried to charge me 2 times what Drain Genius cost by layering the costs dependent on the location of the pipe and the materials involved. I knew I hadn't paid that much the first time so I sure wasn't going to be doing that this time around so I dug through my old checkbooks and found Drain Genius. I called them around 4 and they were able to get someone over in 2 hours for no extra charge! It was a breath of fresh air when Jay came (literally - he smelled nice). My dog hated the other guy but took a liking to him. And not only was he professional but he diagnosed and fixed the problem within 45 minutes. The first time took significantly longer and there was a flushing process involved but Jay was able to just scope and remove the blockage this time around - definitely a genius! The only con is that I didn't get a receipt for the work done either time so I'm not sure what the difference between the services were for getting charged the same price. But as far as service goes - they were prompt, friendly, and efficient so I would highly recommend them to anyone needing drain services! And stay far far away from Rescue Rooter! read more

The laundry room drain in my basement was backing up. I searched Yelp, and chose Drain Genius because of their positive reviews. Jay came by at the appointed time. I liked him right away. He promised me that when he left my drain would no longer be clogged. We ten tried a few things to determine what the problem was and determined that the line was clogged somewhere between my basement and the city sewer line. He sawed away at it for more than two hours - but when he was done it was cleared for a very reasonable price. (Later Dwight pointed out that these jobs can easily take two hours - expecially when it has never been done before) The next day Dwight came by to scope the line. It was all cleared out - but you could see where roots which Jay had sawed away would still grow back between the 2 foot clay pipes in my yard. To my surprise, rather than tell me I had to replace all the pipes, Dwight said that unless things got worse I could get by with one or two regular cleanings a year. I felt like I was working with professional knowledgeable people and I would recommend them to you if you have similar problems! read more

This is why you should not use Drain Genius! http://www.bbb.org/denver/business-reviews/plumbing-drains-and-sewer-cleaning/drain-genius-in-denver-co-90120713/complaints#breakdown Read thru the BBB complaint and see how he ripped-off a licensed excavator. For me, today, this company demonstrates that they really are nothing more than a rip-off company. Instead of repairing my 6 yr. old water heater ( I got a LICENSED plumber to fix it for $115 total - new thermocouple), they told me it had to be REPLACED for $1250!! That is becauses they do not have the skill to repair a water heater! They had drained and disconnected my heater and were driving up with the new one. They conned my tenants and I was not aware this B.S. was taking place! They are not EVEN licensed to do that kind of work!! They are DRAIN CLEANERS!! Punchline: They STILL CHARGED MY CARD for $98!! read more

What a great local business! They where very professional on the phone and was very knowledgeable about my needs! I set up an appt. to get my my sewer serviced and scoped. They where able to make it the next day. The price was right and I couldn't be more happier. I plan on using drain genius as my go to. They also fix drains. I will be setting up another appt. To take care of these old pipes. Thank you for you help! read more

So I went to the basement last night to get the Xmas lights out and instead found a huge pool of nasty water burping up out of the floor drain. I made a few calls to some friends looking for recommendations, but none of the businesses they suggested were answering. I noticed the high reviews on Yelp for Drain Genius and figured I'd give them a shot. I scheduled an appointment online on Sunday night. A follow up call let me know that they were booked for the night, but that they would call first thing in the morning to arrange a time that worked for me. As promised, I received a call at 7:02 am the following day letting me know they'd be there by noon. They called again shortly before my appointment to let me know they were on their way. They arrived a little after the scheduled window, but got right to work. I really appreciated how they explained each part of the process and exactly what they were doing and why. They even answered a few other non-related plumbing questions I had and gave me some suggestions to resolve them. I opted to have a scoping done while they were there and learned a lot about how the sewer system works and what I can do to prevent future issues. I requested to be added to their reminder system so that I can stay on top of the annual maintenance they suggested. Given the semi-emergency nature of our problem and the age of our house. I was bracing myself for a pretty big hit to the wallet. Thankfully it was a fraction of what I had guess-timated. It is reassuring to know there are such honest people in this industry that obviously care about doing quality work at a fair price. I would happily recommend Drain Genius to anyone and look forward to doing business with them in the future! read more

Every person I spoke to on the phone was very polite and respectful of my time by getting right back to me with a text or call. They were able to come at a time that worked for me. Dwight quickly solved the problem with my garbage disposal and offered a 30 day guarantee. When it seemed to be not working an hour later i called him and he guided me through a quick fix. Highly recommended. Great job! read more

Dwight was very professional and did a great job at following up on a lingering issue, all in a very timely manner. Their pricing was by far the best I found in town as well. I will definitely use them next time I have plumbing needs! read more

Dwight was great! Very helpful and professional. Came out and figured out our leaky toilet situation on a holiday weekend. I recommend these guys for sure. Thanks Drain Genius! read more

I discovered a late night back-up of water in the basement drain and scrambled for the number of a trusted rooter. I turned to Yelp as usual and found Drain Genius. Spoiler alert: the 5-star rating is well deserved. I called at about 9:45 pm for a early am appointment and a real live person answered the phone, set up the appointment, gave me the full price of all the services to be done over the phone (there were NO surprises on the cost) and gave me some sound advice to keep the water at bay. Dwight showed up in the time frame promised and texted to let me know he was on the way. He got set up in the basement bathroom, placed a brand new cutting blade on the rooter and cleared out the pipes. He also did a sewer scope and showed me where the problem areas are for future reference and piece of mind. It looks like I'll have some semi-major repairs in the next 3-5 years but I can keep those off for a while with proper maintenance. Overall, they did a great job and at a very fair price. The service was prompt and very courteous. They cleaned up very well and made sure to answer all of my questions. I will be using them again in the spring to keep the roots out of my line and in the future for all my drain needs. Ours is an old house, I'll need a lot of work down the road and Drain Genius has earned that business. read more

Dwight and his team are true professionals. I had initially scheduled service for a clogged kitchen drain and disposal replacement w another company, but was disappointed when they were not able to make the appointment time. Also they had totally absurd pricing... Way to high. So, somewhat frustrated I contacted Drain Genius via their website and Dwight immediately texted me that he'd be calling to schedule a time. He did first thing the next morning and was able to make it to my house within a couple hours. Dwight and his assistant, Brandon, were great. Easy to work with and got everything done rather quickly without any issue. From my experience of calling around and dealing w a few different plumbers, these guys are not only polite and professional, their pricing is on point and fair. They are my forever plumbers!! read more

I almost forgot to write a review about Drain Genius after my experience last week, but since it came to mind I made sure to hop on yelp. I called these guys on a Sunday and they were able to come out Monday afternoon to clear up a plugged toilet that I had tried to auger myself, but didn't have a long enough device to clear the obstruction. They were done in a reasonable amount of time and their price was not unbearable for this type of service. One thing that struck me was that they notified us that there may be a more permanent obstruction in the line, but it wasn't irritating the flow of the system. They went through the pricing and explained that they would do a scope and cleaning of the entire system, but did not hassle me to do it that day and said just to call when we felt ready to take care of it since it wasn't urgent. I appreciate that lack of pressure in a company. The nerd in me also appreciated that they do all their scheduling online and their invoicing is electronic. I had an invoice for their services less than an hour after they left. It is great to see companies adopt new technologies. read more

Unfortunately, I had a sewer line back-up Friday morning - and I was panicked because I knew I needed it fixed before the weekend AND I didn't want to pay any emergency fees. I called Drain Genius and Dwight assured me right away that they could have someone come out and clear it. When I talked to him next, he confirmed that someone would be at my place between 2-3. At 2:55, Russ showed up and got to work. He "cleaned" the line (of roots, debris, etc.) and then scoped it to show me that he got to the city tap and everything was cleared. I felt much better knowing that there was proof that my issue was taken care of. I wouldn't hesitate to recommend Drain Genius (and Russ) to anyone finding themselves in a similar situation. The scoping and cleaning was $175 and they do charge an extra $25 if they have to pull a toilet to go down the sewer line (I didn't have a drain they could go through any other way). AND if you click through to their website, you get to use a coupon there which brought my total down to $190. read more

I would absolutely avoid this company. There are several drain companies that are much more qualified, much more professional, and much better at communicating. This is not a company you want to work with. read more

We had a reoccuring back up in our basement coming from a newly installed bathroom. After attempting others, we called Drain Genius. After some scoping and such, we found we needed to dig out some of the basement to remove and replace some pipe. Not a cheap or quick fix. They got to work within a few days and worked over the weekend to get it done. There were a few miscommunications between the crews and the manager along the way, but overall they did good work in a reasonable time frame. Dwight is very courteous, professional, and knowledgable. Plus, he seems to treat the employees there well. They did a great job getting it done right. read more

What a delight to work with an honest, family businessman and son. Dwight and Brandon showed up within a few hours (after fixing a flooding Jamba Juice) and were communicating via text and phone all the way to the house. They did a great job, cleaned up, showed me the video of my line and we discussed the necessary repairs. He gave a quote to do a partial repair of my sewer line at 60% less than what a big corporate company gave me. They helped with the clean up in my unfinished basement and I'm definitely hiring them to do the repair work. Don't hesitate- call them! read more

Overall quite happy with the service. I needed to get roots cut out of my main line and get a clean out installed outside the house. Dwight and co found a creative way to install the clean out and answered all of my questions. I also was really happy with the price. I'm giving four stars instead of five because they initially gave me a 2 hour service window and missed that by 45 minutes. Not a big deal as I work from home but I actually did move a few things around to be available during my initial timeslot. read more

Overall I'm very happy and would recommend them to anyone I know. The work was fast, very professional and at a very good price. The only issue I had was it took a week to get an estimate on more services. If you are looking looking for a good snake and scope these guys are it. read more

We had a horrible experience with Drain Genius. Firstly, they had extreme difficulty keeping appointment times, if they even showed up at all. After two noshes and one very late show, I gave up and called someone more reliable. Secondly, they claimed to have found a broken sewer line and various other standing water issues - a repair job that would have run into the thousands. After having the line re-scoped by someone who knew what he was doing, we found no such issue. Thirdly, they caused a leak in my bathroom, and cleaned it up with my guest towels. They blamed that one on someone else. Lastly, at their recommendation, we hydro-jetted the main line to clean the pipes. Instead, the second scope revealed a mess left behind by the equipment. We wasted our $300, and have to have it redone. Moral of the story - they were extremely unprofessional, albeit very nice, and I would not recommend their services to anyone. read more