The previous reviews were right, excellent service. I filled out the online form and received a call back within the hour. They were even able to squeeze me in the same day. I was given a full breakdown of what the problem was, what they were going to do to alleviate it and other solutions I could explore down the road. 5 star experience and would definitely call on them again if the need arose. Most grateful for the preventative measures they informed me of to keep the pipes clean and running smooth. read more

Had a tough drainage issue we'd been dealing with for a couple of days. I was unable to fix it myself so I knew it was finally time to call in an expert. I've had bad experiences previously with some of the big name boys (pricey and too often recommending unneccesary procedures), so I decided to go with Drain Genius because of the good reviews I read here. As I soon found out, their positive feedback is entirely justified. Darrell and Nick arrived within a couple hours of my initial call and began running the snake from the toilet to the main. After some initial difficulty reaching the trouble, Darrell told me that they may need to come back with different machinery and run down from the sewer vent on the roof to reach the main. He was honest with me about the significant cost of this procedure and indicated that they may have some more tricks up their sleeve to save me that cost if they can get in through the basement pipes. As it turns out, a previous owner had patched a hole into the pipe and, while they patiently waited for the water level to pass that point, they educated me on the benefits of installing a clean-out in the pipe in a way that came across as genuine, friendly advice and not at all an unnecessary up-sell. A few minutes later, they pulled out a snake covered in dirt and roots. Problem solved. Darrell informed me that, other than installing a clean-out, he thought we'd be fine with a yearly checkup to clean-out the roots, or barring that, he told me I should be OK doing some maintenance myself with RootX. A job well done on an unexpectedly challenging problem, and at a very fair price - about half what I'd expect to pay anybody else. Aside from that, they were a heckuva couple of nice guys. As they were packing up Nick asked if he could clean up the mess in the shower - the one I myself made - before they left. I'll be calling Drain Genius for all of my plumbing problems from now on! Highly recommended. read more

I hired Dwight to replace the water line at our home. Mistakenly paid him $13K (Yes: $13,000) up front. He did not complete (or even start) the job and did not return ANY $$. Recommend you research him on the BBB and with other local plumbers who have been burned by him too. read more

My bathrooms' drains became gradually clogged. I had neglected engaging a plumber due to virus-related shutdowns. When I finally contacted Drain Genius, they responded swiftly and arrived on site within two days. Communication was clear and prices were transparent. The tech resolved both drains quickly and provided tips to help avoid recurrence. Dwight and his brother provided superlative service. Those living downtown should especially consider them, since they are located on Acoma St. and not in some distant suburb. read more

Bummer, The reviews looked great, but we have called, left messages, even filled out the online request form, hoping to get our clogged drains looked at. It's been three days now and still no response. Lucky for us we found another plumber who replies quickly and does great work. read more

If it is an emergency, call someone else! The people at Drain Genius are pleasant, however it was difficult to lock them down. At first, they were very prompt and responsive. They sent a person out the next day and determined there was something blocking the pipes from the house to the street. Since it was blocked, they needed to come back later and bring someone with a camera. I called on a Monday morning for this and they said someone would come that day. After checking in all day, they told me at 6:30pm they would come tomorrow. He came with the scope and told me it is blocked, and someone will be calling me by the end of the day to follow up. I waited all day, but no phone call. Wednesday I called and they told me they would be sending someone over, did not happen. Thursday I called and they said someone would be coming, did not happen. Friday my mother waited home all day because they guaranteed someone would be there by the end of the day. Keep in mind, we cannot flush, shower or have any water down any pipes at this time. After not hearing a word from them all day, I called to complain. I was told the owner would 100% be calling me back, it was just a busy day. I do not blame the dispatcher, she is only going off what the owner is telling her. BUT, the owner did not call, did not follow up. Only after we said we are done waiting to be able to use the plumbing did we get a return phone call. But by then, it was too late. Over a week without plumbing is unacceptable. They need to figure out how to manage their time and stop giving empty promises. Clearly our business (even though we are talking thousands of dollars) was not important to them. Next time tell clients you are busy and stop wasting our time! For emergency work, I would call another plumber who can manage client expectations. read more

JJ saved the day! I had clogged my kitchen sink by overloading the garbage disposal. Every time I ran the laundry it would back up into the kitchen sink and the laundry wasn't draining properly. JJ snaked the drain, and once he cleared the clog, he waited for me to run a load of laundry to confirm the issue was resolved. I really appreciate JJ taking time out of his day to confirm the job was done properly. read more

I called Drain Genius because of the great Yelp reviews (and the fact that they were one of the few places open at 6:00 pm when a stream of water started dripping out of my dining room ceiling). Dwight took the time to listen to my panicked account of what was happening and answered all of the questions I had. He was at my place within 45 minutes (in traffic) to asses the situation and his techs were here shortly thereafter. They took a very conservative approach and snaked out my shower drain (which was pretty heavily clogged) and re-caulked the seal in the drain. As a new homeowner of a very old house, this experience was everything I could have asked for. The price was very reasonable and matched precisely what he told me it would on the phone. I would highly recommend Drain Genius and they will be my go to plumbers going forward. read more

I regret using Dwight & Nick from drain genius. 2 years ago I had flooding in my home. I was told I needed multiple materials and a ton of work done. I spent hundreds if not a few thousand dollars to not have the original issues solved. I still have leaks and come to find out the wrong materials were used (shark bite) and the wrong glues. I will need all the work done again and do not have faith that these men knew what they were doing OR they were just hustling me for more and more money. Save yourself a headache and find a different plumber! read more

It's a shame there are only five stars - I would be happy to give these guys more. I have a 100 year old home in highlands and suffered a major plumbing crisis. Waste water was bubbling out of the ground and all I could think was I was watching mid 4 figures sitting there mocking me. I searched Yelp for help and came across Drain Genius and their phenomenal reviews. I emailed and they called back the next morning. That day they had already dug into the problem, and the next day the problem was solved. They turned a smelly pit of uncertainty into a solved problem, and six months later it is still fine. I recommend them unreservedly. read more

I called this place b/c I thought I would need a toilet replaced, due to a hairline crack on the tank. I spoke to Dwight. Instead of agreeing with me, he suggested that I try some Flex Seal tape on the inside of the tank, which is $14 at Home Depot. I tried it and it worked. Saved me a $200 labor call plus the cost of new toilet. So roughly $400. It was much appreciated and a good way to gain a new customer, when I actually do have plumbing work. Thanks! read more

We had a clogged bathtub, a leaky pipe in a wall in our closet, and both toilets were running constantly. I checked Yelp and decided to go w/ Drain Genius after reading the reviews. I spoke w/ Janis in the office who was wonderful and schedule a meeting with Dwight on 04/03 to go over my issues and make a plan of action. They sent Jeremiah on 04/04 to unclog my bathtub, unfortunately, we'd done a number on the bathtub and the clog was quite defiant. Dwight and Ignacio came back the morning of 04/05 for a new plan of action. We needed to install a clean out for the bathtub to storm the clog from a different direction, to replace the leaking pipe in the closet (and check for any mold as a result of the leaking pipe), and would remove one toilet to determine why it kept running. We planned work for Saturday, Sunday, and Monday. I paid 60% of the total labor via check before any work began that weekend. The guys showed up right on time Saturday and started working right away. Dwight sets it up where the client can pay for the supplies while the guys are at the store, so they called from Home Depot for the payment which was convenient and saved $$. The guys did a great job. Both toilets were working after the visit on Saturday, but my bathtub as still clogged. Sunday happened to be Easter, so nobody showed up. I called, realized it was Easter, and thought I was a horrible person for expecting anyone to work on Easter. On Monday I woke up expecting someone at 8AM, but nobody showed up so I called shortly after 8. Nobody was scheduled to come over on Monday. I had taken the day off so we could finish up the repairs and lost the day waiting for people to show up. I spoke with Janis multiple times on Monday, and apologized for a near nuclear meltdown at one point from my frustrations. They sent Jeremiah at 11:30 who realized the clean out was put on the wrong pipe. Ignacio returned that afternoon after 3:30 to install the clean out in the right place for my bathtub. Jeremiah returned 04/10 to unclog my drain and SUCCESS!! This was my first time hiring a plumber for my home. While it was a very stressful situation, it could have been much worse. I was quoted 20hrs of labor for the repairs. Dwight gave me a discount on the hourly cost and waived the trip fees b/c it would take multiple days and crews for the work. While he did explain that it would take an estimated 20hrs to complete the work, I was not aware that the hourly labor cost was per person that he sent over (he'd sent two people on Saturday and Monday). I had six different people in my house over the course of the last week working on my plumbing and while I my job is flexible with me, I spent more time than I'd liked to have spent waiting on phone calls and someone to be assigned to me on 04/09 when it should have been planned and scheduled 04/05. I had a small issue with the invoice, but spoke to Dwight and we came to a resolution as to the cost. The pricing was fair and, besides the extra clean out in my house now, the work was done very well. Overall, they really did a great job with the work. The communication issues were a learning experience for me and I let them know the issues I had, so they've been given feedback. I now know to ask more questions next time regarding the labor costs and ask for the scheduled appointments to be sent by email for confirmation. My first plumber experience could have been so much worse, but Dwight is accommodating and Janis is a trooper. Jeremiah was always smiling even when dealing with a fire breathing customer. I plan on replacing my toilet and sink within the next year and will be adding a full bath to our basement when we finish it in the next few years. Based on my first experience with Dwight and his crew, I plan on calling Drain Genius for those projects... as long as they don't mind the occasional fire breathing. read more

Avoid this company at all cost ! They were not able to fix our problem and the employee that they sent seemed clueless quite frankly. They still charged us 175$ for a clogged kitchen pipe that was not fixed. The owner promised to use their waterjet system to fix the pipe and then deduct the 175$ amount from that cost. However then they "disappeared". The owner stopped answering our calls. We finally had to hire a professional company and they came promptly and immediately drained our pipe. We asked Dwight from Drain Genius to refund some of the 175$ cost, since this was the price that they were charging for actually fixing the pipe, which they did not. He has not done so, nor has he answered our calls. So please do make the same mistakes that we did: first, hire a professional company to do your work and by any means, do not pay them until you get your problem fixed, otherwise you will not see your money back. Seeing the other reviews now, we wish we would have done a better job researching them. read more

On time, helpful and affordable! I will definitely use Drain Genius again!

On second thought. They didn't fix the problem and I eventually had to figure it out myself.. so.. maybe they don't spend enough energy figuring out your particular problem. read more

Drain Genius was outstanding. We had a sewer line collapse that back up into our finished basement - yikes! Dwight and his team responded immediately, they did a great job, and worked with our insurance company to get the information they needed to cover the loss. I HIGHLY recommend Drain Genius for big jobs like ours, for hydro-jetting, and if you need to camera your sewer line. read more

We just purchased a house (over a hundred years old) with updated plumbing. After our washing machine drain backed up a couple weeks after moving in, we call these guys. It turns out that the house flipper did a shoddy job of re-plumbing. Their resident plumber was called in to re-route some complicated plumbing. The whole while, they were very professional. The completed job is very well done. I couldn't be more pleased. read more

I had a sewer back up and called Drain Genius. The message said that I would be helped faster by using their website. So, I filled out the request form online. I received an auto reply saying someone would get back to me shortly. It's been two days and haven't heard a thing. Luckily I continued to make calls and got someone else out the same day. Seems like based on the reviews here I probably dodged a bullet. So, thank you Drain Genius for never responding to me! read more

Highly recommend! JJ was polite, friendly and got the job done right. He did it in a quick time frame and double checked his work to ensure no leaking or clogging. Very pleasant experience all around, would highly recommend. Be sure to ask for JJ, he was awesome read more

I was so hopeful going into this transaction. Based on the Yelp reviews I thought that there's no way I could have a bad experience using Drain Genius to solve my dishwasher woes. Unfortunately the experience was less than satisfactory. Don't get me wrong, the problem with the dishwasher was eventually resolved. My issues with Drain Genius are that they gave me a time frame (8AM-10AM), and then missed the window by over an hour. My technician didn't show up until about 11:15 - making me be not just a little late for work as I had hoped, but preventing me from being there for more than half of it. And while the technician was nice, and solved the problem in a timely manner, I was a little disconcerted at first when he said that he didn't know anything about dishwashers, and he might have to call someone else to the site. It made me wonder why someone else wasn't sent in the first place - I certainly gave them enough information to figure out that the problem was with the dishwasher line not draining, not the kitchen sink, not the garbage disposal, and not any of the other pipes, lines, etc. What if he couldn't have fixed it? Would I have been charged still? I certainly would have wasted the remainder of my day waiting for another technician. So basically, I had a great experience with the technician himself, who was nothing but professional, but a terrible experience with the company as a whole. Sorry, Drain Genius, I expected better service from you than I would get from my local cable provider. read more

We needed our main water line replaced from the street into our house. These guys know what they are doing. They were able to give me a quote on Tuesday, have the job started on Friday morning, and completed that afternoon. The entire crew was courteous and professional. I will definitely go back to Dwight for future projects we have! read more

Dwight, Janis and the Drain Genius team were great to work with.They have great customer service and not only were they incredibly accommodating, but also completed the work quickly and made sure we were happy with everything that was done. And they offered us a competitive price for the work we needed to be done (a main water line replacement) and a great guaranty for their services to boot. A great experience overall. read more

Excellent. Excellent service, decent prices. Great customer service. Very happy. Can't recommend them any higher.

I called Drain Genius on recommendation from my usual plumber, who said they'd be better suited to address a drain issue. Drain Genius was able to get there quickly and get the backed up laundry drain going again. There is potentially more work needed, but they did everything they could to help get things working and make sure we're starting with a clean slate for evaluation before jumping into anything too extensive/expensive. read more

Dwight from Drain Genius fixed an outside copper pipe for my sprinkler system. I thought it was just two valves that broke, but there ended up being 5 differnt spots where it broke due to the winter freeze. He showed up on time and stayed many hours as we tested the entire system and fixed all 5 spots. I have had other plumbers help on my house before and they also go way over the bid and never have the parts so it takes many days sometime to complete the job. Dwight even gave me pointers on how to flush the system better to prevent the pipe from bursting again. I would suggest to use Drain Genius to anyone. read more

Please exercise EXTREME CAUTION if you are going to try to enlist the services of Dwight Sweeney and his company, Drain Genius. Dwight does NOT have a plumbing license with the State of Colorado; therefore, he cannot request permits to conduct plumbing work. You can verify his lack of a plumbing license by entering his name in the State of Colorado Department of Regulatory Agencies website, https://www.colorado.gov/pacific/dora/node/96181, Plumbers, Verify License. While he may have received 5 stars by other individuals on this Yelp site for plumbing work that he has performed, he has an "F" rating with the Denver, CO, Better Business Bureau, which you can verify here: https://www.bbb.org/denver/business-reviews/sewer-cleaning/drain-genius-in-denver-co-90120713/reviews-and-complaints. I hired Dwight and his company Drain Genius to repair my home sewer line. Without going into detail, Dwight and his company created more problems for me and my home than just having to have my sewer line repaired. Thank goodness I paid for his plumbing services with my PayPal account. When Dwight did not repair my sewer line according to code, and I had to contact another plumbing company to repair Dwight's work, I filed a complaint against Dwight with PayPal. PayPal conducted an investigation, and refunded my money in full because PayPal found that Dwight did not and could not provide the plumbing service that he claimed and advertised that he could. Please look elsewhere for a licensed plumber who can request the necessary permits and conduct plumbing repairs or upgrades according to code. read more

Great service and honesty. Technician told me that I could save money by replacing the defective part myself. But since I'm all thumbs with this stuff, I opted to have him fix it. He also threw in a snaking of some clogged drains. Will gladly call them again in the future! read more

Just called to have a toilet cleared and Dwight was timely, professional, courteous, affordable, and thorough. He quickly turned a very gnarly situation around and left the bathroom smelling fresh and clean. I'm staying with my aunt who is extremely particular so I was a bit nervous about finding someone good, but she was happy with the service, which says a lot! Will definitely be referring The Drain Genius to friends and family looking for a plumber. And glad to now have someone for my own renovation that is under way! Thx! read more

My kitchen under-mount sink started to fall from the granite counter tops. I needed someone out asap and Dwight was able to fit me in the next day. He did a great job repairing the sink with the correct materials. He is professional, friendly and pleasure to do business with. I will definitely have them back to do other repairs around my place. Thank you! read more

I had Dwight et al out for a clogged kitchen sink and to proactively work the main sewer line. His snaking crew came out twice before we had to try to hydrojet the line which was full of old grease. Frankly everyone was nice and polite but didn't evoke that much confidence. The snaking crew had problems from the start. I felt like they were rather green but like I said friendly and polite. I didn't mention it but they did track some sludge around my basement and steps on the 2nd visit. Old carpet sure...but left a bit of a clean up for me. Had to use my old rags to clean up the trap they entered on the 3rd visit for hydrojet'ing. Nick left my kitchen trap covered in a mess and even noted it to me...but didn't remember to clean it. Prior to getting the kitchen opened up they moved the big powered snake up and down the steps several times without it being used. They also put the powered snake on the roof before locating the cleanup trap for the kitchen sink which was in the basement. They once again never used the roof vent. Dwight was also polite to my face but honestly you're only as good as your word and this is why I'm downgrading my rating. Sure he got the kitchen opened up with the hydrojet. However, his crew was 30 minutes late the first time on a several hour window. The 2nd visit they didn't call and just showed up an hour late. Dwight did hydrojet our kitchen drain a day early than expected but they never sent out the crew later that day that he promised me to my face. He did however cash my check on time! To his credit I wasn't charged for anything until the kitchen was running. However I paid for the hydrojet and was told the main line would still be snaked included in the price I paid. That main line snaking never happened and I have also not heard back from them in over a week. I have no plans to bring them back in for that main line snaking I expect people to show up on time and call if not. That didn't happen. Sure the kitchen drain works now but I didn't get the service i was promised. I also have no invoice of anything. This is all despite the fact I was requested to make appointments online through a scheduling tool requiring extra work on my part. I honestly fail to see how that helped with anything as I had to do all the follow-up and wait around guessing when people were late! I wish I had better things to say but that's how I score it. read more

Darryl and Dwight were very professional and thoroughly explained what work needed to be done without any unnecessary add ons. Their prices are very reasonable and I am very pleased with their work. Highly recommended. read more

My basement is rented out to a gal who has a weekend guest from out of town. Last night she let me know she was experiencing plumbing problems, so I wanted to get things fixed for them ASAP. I checked Yelp for recommendations, then called Drain Genius this morning (Saturday) at 9:00. Dwight answered and said he could send someone that afternoon. He later texted to ask if 12:30-1:00 worked--it did--and he sent Brandon, who showed up on time. I liked Brandon from the start. I found him friendly, respectful, knowledgable, and trustworthy. He inspected the problem (basement toilet wasn't flushing; toilet bubbled when the shower was on & the shower wasn't draining), suspected a blockage in the mainline, and gave me an estimate. It was a little high, as I requested a weekend call, and because they had to remove my toilet (my crawlspace access was too small). However, I was told I could remove the toilet myself and save a little $, if desired. Anyway, Brandon went to work, and discovered a blockage within the first 5-10 feet, which was removed. He then checked the line 100 feet out (well into the street) to ensure no other blockages existed. Afterward he answered several questions for me (I am a first-time homeowner & a complete novice when it comes to plumbing issues), and he thanked me for my business. Although plumbing issues aren't pleasant to deal with, I was pleased with my Drain Genius experience--their timeliness, service quality, and results. I am happy to recommend Drain Genius to my neighbors in the Englewood area, or other Denver metro folks in need of quality plumbing services. Thanks guys & Brandon in particular! read more

Of course my toilet backed up on a Sunday. I looked on Yelp and found Dwight at drain genius. I called and he answered promptly. He sent his son Brandon out on the call a few hours later. Brandon shook my hand upon opening the door and was very nice. It took him no time to get the toilet unplugged. They only charged me $25 for a Sunday service call. I was very pleased and will use them again. read more

Our hot water stopped working and the pressure was very low. We did a quick search on Yelp looking for the top rated plumbers in the Denver metro area. Drain Genius was one. Dwight from Drain Genius answered and talked to my husband for a few minutes, and even gave him free unsolicited troubleshooting advice. Unable to fix the problem himself, the next day my husband called the three companies back. One said they wouldn't be able to get a person to our house for 5 days. The other company never even bothered to return his call. Dwight, however, once again answered the call. Although he was busy for the entire day, he offered to squeeze us in between jobs. After quickly assessing the problem based on my husband's quickfix attempts, he throughly explained that our hot water heater needed to be replaced. That evening we bought a new 50 gallon unit from Home Depot, which Dwight picked up before closing and was at our house at 10pm. We got our new hot water heater professionally installed at a reasonable price. We highly recommend Dwight and Drain Genius. They answer their calls and go above and beyond. Thanks to them, our family didn't have to go without hot water through the holiday weekend. read more

Dwight helped us late at night on an emergency call. He was personable, friendly, kept us up to date, and went out of his way to accommodate us. Good price too (for a plumber). I highly recommend hiring him. read more

I was very impressed on how quickly Dwight responded to my requests and messages, as well he was professional and friendly. J.J and Brandon came out to my home and we're very friendly and took the embarrassment of a clogged toilet away. They were quick, efficient and very knowledgeable explaining what the cause was, as well as potential issues in the future. I would definitely use them again and highly recommend them. read more

We had a late night emergency, Dwight spent quite a bit of time with us on the phone trying to diagnose the problem, and came that same night and fixed the issue. And, I got a bill for less than $200 which is about 1/3 of what our old company would have charged I am sure. read more

Our kitchen sink and dishwasher backed up into the utility sink on Sunday evening. We placed a call to Dwight - he answered the phone and was there in two hours. He quickly diagnosed the problem and had everything working within the hour. I would highly recommend this company - they are responsive, professional and reasonable. read more

I'd give more stars if possible. I called Dwight after a plumber took 4 hours hooking up my water line to my fridge, only to leave and have it spew water all over my kitchen, prompting me to turn the water off. This plumber sent me to voicemail and did not return my call. In desperate need of a plumber Dwight came out asap and in 30 minutes fixed everything the right way!! Fast, friendly and worth ever penny for good service. I'm scheduling him to come out soon for more work in the spring. read more

Drain Genius has already wasted enough of my time, so i'm not going to spend much time on this review. Suffice it to say that when Dwight tells you that he's going to call you back, he won't. When Dwight tells you that a job will take 3 hours, it will take 5 weeks and 4-5 visits to have it done. No follow-up, no communication, and no respect for their customers. Never again. read more