Very unprofessional. I called for same day services and spoke with Dwight. He said he would see if he could send someone out and would call me back. After almost two hours, I had to call him for an update. Then, he said someone would be there before 4pm. No one showed up by 4:30pm. I called him back and he never answered. I Do not recommend! read more

Snaked my main sewage line out of my house and did it efficiently and at an affordable price. Also provided extra toilet maintenance at no extra cost. Love these guys and will continue to do business with them, they do great work and are good at watching out for the little people! G. read more

Read great reviews here about Drain Genius so called them about a clogged toilet line around 1 pm on Saturday and spoke with Dwight. He asked me to go online and send my contact info via their website and someone would call me right back. I sent it right away but an hour later no one had called. I dialed again and spoke to Dwight who said my information had just come through. He would talk with his tech and someone would call me right back to let me know how soon they could be there. An hour and half later no call back. Stuff happens, so I called again, Dwight apologized and said they were having trouble reaching their tech. I was next in line and Devon, the dispatcher, would call me back in 15 minutes. That was about 4:30 pm. I had long since given up on them at 6:15 pm when Devon finally called. She was very professional and apologetic and had the same story about the tech. She asked since it was late, would it be possible to schedule for first thing on Sunday. They would waive the extra weekend charge and only charge me $96.98 for my inconvenience. Figured I would go with it as I still needed my toilet line cleared. Devon said she would call me first thing on Sunday morning to let me know what time someone could come and clear the line. It is now Monday morning and I am still waiting for that call from Devon. Fool me once, shame on you, fool me four or five times, I am just a shameful fool with a clogged toilet line. Don't waste your time, call someone else. read more

We called Drain Genie for a backed up drain and they came the same day!! Wonderful customer service. Juan fixed the drain without a problem, explained everything, was so professional and nice!! Next day we noticed there was a slow leak from the pipe ( faulty job from another plumber) and Juan came back and changed out the pipe without a second trip charge! What an amazing company and customer service!! Just had to write this review . . . Thank you, thank you! I'm telling all my friends read more

Do not trust this company! We had a backed up pipe and drain overflow in our basement. Drain Genius snaked the pipe, charged $160, said the problem was fixed and was on their way. The next day it overflowed again, so we called them out to find out what they failed to find the first time. They scoped the pipe, told us we had a belly, and charged another $160. The didn't leave a DVD of the scope, tell us where the belly was located, or identify where the pipes ran in our basement. When we asked for the DVD to show our contractor, they had to come BACK out and scope it again (telling me they didn't really do it in the first place). When we watched the scope with our contractor it was fussy and blurred and we basically couldn't see anything. My contractor asked that they come back when he is here in order to get accurate information about the problem and the work needed to be done. On their appointment day, they showed up over an hour late and missed their meeting with him. Long story short. Manny (the plumber from Drain Genius) told me that the whole entire pipe had a belly and we would need to replace 17 feet of pipe. He told me this using a scope that was unreadable and unclear. He also said that the pipe ran under the furnace and we would need to move it to dig out the concrete under the pipe. We had two other plumbing companies give a second opinion, and both said the the information we got from Drain Genius was completely inaccurate and bogus. Our pipes are made out of cast iron and have no belly whatsoever. The scope by the other two companies was crystal clear and we watched them side by side to see the difference. The scope make by Drain Genius was so poor in comparison with the other two, it was unbelievable! In addition, Manny was five feet off with his markings of where the drain ran. We were shocked that a company could give such inaccurate information and be so incredibly unethical. Fortunately, we got a second opinions that ended up saving us thousands of dollars! Save yourself a headache and go with a more reputable company. read more

I mistakenly paid $12,500 up front for Drain Genius to replace our water main and sewer line. After 2.5 weeks with NO WATER I was forced to hire someone else who completed to job in one day. Dwight led us on with excuse after excuse after excuse. He agreed to return most of my money but to date has NOT RETURNED ONE DIME. Now taking legal action. read more

Drain Genius was originally on my PASS list due to no-showing my appointment on a Friday after attempting to get in touch with them several times to find out what happened to my appointment. The owner called me today (Monday) and explained what happened and offered to come out right away to fix the problem, which they did. I was wrong about them in my original post and want to thank them for a job well done! Hopefully they will fix their scheduling system so they will continue to be 5 stars. read more

They were really nice. They seemingly wanted to help. The owner, Dwight, was at my house many times and seemed to genuinely care. When it came to the end of the job, after $7000, they did not complete the work nor haul off the spoils. 3yds of dirt, concrete and debris were left in my alley, blocking my garage door. I paid them in full with a promise from the owner, Dwight, that the mess would be promptly removed. After 6 calls to their office, each with an assurance that someone would be there tomorrow to take care of the mess, nothing was ever done. I had to clean it up and haul it myself. I wouldn't go so far as to say they are crooks, but I will never, ever use them again! Ever! Ever! Ever! Point taken? read more

We had a main line backup, of course it happened on a Saturday night. Sunday morning we called Drain Genius, and by noon our lines had been cleared by Anthony. They came very quickly and did the job right the first time; and I was on a plane for a business trip Sunday afternoon as planned. Thanks everyone who provided great reviews! I definitely recommend Drain Genius as well! read more

Came out in about 4 hours. On a holiday weekend that's pretty impressive. They communicated very well via text which was great. They provided me a great price even though it was still a bit higher due to the holiday/weekend. I will definitely be calling these guys for anything plumbing related in the future. Brandon was our tech and did a great job. read more

So we are planning to go on Christmas vacation for two weeks and I wake up to find water on the basement floor. Sewer line backup. I called 8 firms -- the only one that answered their phone was Drain Genius. Two firms that did call back weren't able to snake the sewer line, so they referred me to third parties. Anyway, Brandon showed up on time and quickly cleared out the roots from our sewer line. Prices are very reasonable, and they don't make a hard sell for the camera scope. He also quickly fixed another pipe that was leaking. Recommend Drain Genius highly. read more

Drain Genius showed up quickly on a holiday weekend. Worked quickly and cleanly for a reasonable price. I'll use them again every time.

This past Fall, we had a sudden problem with our main sewer line backing up due to old pipe issues. I called Drain Genius in the evening and the owner answered their phone immediately and discussed the possibilities with me in a thorough manner. In addition, he gave me a potential price range to fix the probable problem. He sent someone out the next morning for diagnosis and they gave me a competitive quote a logical explanation of the problem and detailed explanation of possible solutions. By the end of the week, we had the problem solved. The owner came out at several points during the project to ensure quality work as well as make sure we understood what was happening. He let us know of the possibility of damage to our sprinklers and indicated that he would fix them if they were damaged as soon as the snow melted and they could be evaluated. True to his words, when we turned on our sprinklers in the Spring and one line was broken, he came out the next morning and repaired it instantly with no charge. We would recommend Drain Genius to everyone without a moments hesitation. We feel fortunate to have finally found a trustworthy company to help us with such problems. -Debby and Paul read more

Had a back up in our main line and potential root issues with our pipes. We called these guys to come check it out after reading reviews on yelp. Well the reviews on here are completely accurate. Dwight was extremely professional and knowledgable over the phone and sent one of his guys, Darrell, out to the house. He arrived within an hour of us calling and did a full assessment of what the problem could be. Dwight came shortly after just to check in and he too walked through all of the possibilities, what needed to be done immediately vs. what we could avoid with regular maintenance. Both he & Darrell were here for over 4 hours, walked us through what they found, and got everything up and running again. And they don't charge by the hour - they were just that thorough. What we thought were going to be major issues potentially costing thousands (as told to us by another plumber last year) were nothing we needed to worry about and Dwight was very upfront about what what we DIDN'T need to spend money on. Shocking for a plumbing company who I feel like are always trying to upsell on things that are non issues. As far as price, they were competitive with everyone I called - and they don't charge weekend fees which most plumbers do for Sat/Sun calls. If you need a professional, dependable, plumber and don't want to get ripped off, call these guys. I will for sure be hiring them again for regular maintenance (as will our neighbor who met them while they were here). read more

We called drain genius because of their great reviews on yelp and we were not let down. They were able to get somebody out here within the hour of calling them. Jay (the plumber) was here on time and was very professional and efficient. He also gave great advice for future reference. I will be calling drain genius again as they have very reasonable prices and excellent service read more

Some times when you don't work with someone you see more about their professionalism and character than you do on the clock. Dwight and his partner showed up looked at the leak I had and gave me exact instructions on how to fix it. These are the guys you want helping you out when the stuff really is hitting the fan. read more

Excellent, friendly, straight forward. Found the problem, showed me the faulty part and how to easily fix it myself next time!

Dwight and Marco saved the day!!! We had a major plumbing issue that needed immediate attention and we called them on a Saturday afternoon and they were here within the hour! They diagnosed the problem immediately and provided a thorough explanation along with very reasonable pricing to complete the work. Their professionalism and attention to every detail was greatly appreciated. I would recommend them to anybody and will be calling them again future if the need arises. They were fabulous! Many thanks to them.... read more

Although Drain Genius was running a little behind in their schedule, when they did arrive, they were thorough and professional. I had some mysterious water seeping in from the floor of the garage. The plumber "recreated" what he thought might be the cause of the problem by turning on the water in all showers in my house, waited, tried the washing machine and toilets, but could not find the problem. Finally, it was determined that the water was coming from under ground and all I was charged was the trip fee of $96. read more

Worked with them for a rental property and they responded and coordinated well with tenant to come in and get work done. Had to do some extra work to get sewer line cleaned and did a great job. Kudos and recommend! read more

Found this group on Yelp and they were great! You can book your appointment online and they made it out to my house in less than 24 hours. Dwight from Drain Genius called to talk to me all about the plumbing issues I was having and told me almost "exactly" what time the contractor would arrive (no waiting around the house for a 4 hour "estimated time frame" woo hoo)! The plumber assessed the situation and put me on the phone with Dwight to discuss all repairs and the cost estimate. Then, the contractor went to Home Depot FOR ME and purchased everything we needed (he matched the finish to our existing faucets perfectly)! They got Home Depot on the phone with me and took my credit card information over the phone (so you know exactly what the parts cost...no markup from Drain Genius whatsoever). In a jiffy...the contractor was back and fixed everything. Before he left, he got Dwight back on the phone to make sure I was satisfied and to have me submit payment via credit card over the phone. It was a breeze! Thanks Drain Genius!!!!! read more

Thankful for Dwight and Drain Genius! It's no fun starting your thanksgiving morning with a clogged drain...with company coming and a big meal to prepare. Such a relief to find a reliable plumber willing to assist. Dwight was at my home within 2 hours of my call. He was professional, courteous and efficient. He even gave me a sample "green" product to help keep my pipes clean. And on top of it all his price is more than fair. I highly recommend!!! read more

When we bought our house, the previous owners used Drain Genius to clean the pipes and do a sewer scope. Flash forward 4 years later and we had a clogged drain at 8 PM over the summer. We called Drain Genius and they kept us up to date via text what time the tech (Dwight) was coming out to unclog our pipes. Dwight showed up about 90 minutes after we called. He cleaned the clog as quickly as possible despite having to go to our basement bathroom toilet. Will definitely use them again. read more

Called Drain Genius on Monday morning for an appointment for an annual rooter service on the main sewer line for our 90 year old house in NW Denver. Appointment was set for 2-4 PM. Darrell arrived on time with all of the tools needed for the job. Darrell was very helpful in explaining the details of the job and provided some very good advice for working with our system (especially with the age of the house). While previous scopes and rooting did not make it all the way into the main city line, Darrell promised that he would make it- and did. 100% satisfaction and great peace of mind. read more

I used Drain Genius for a second time on 9/25/13 for a clogged drain and they were great this time around. They were very polite and professional and got the job done quickly. I would definetly consider using them again in the future. read more

I have used Drain Genius a few times. I call them every year or so to have the drain from my kitchen and laundry room snaked. This year we decided to have the line Hydro-jetted, as it hasn't been done since we have owned the house (13 years). I always find them very professional, affordable and they leave the work area clean and smelling pretty. I recommend them whenever anyone ask to have a line cleaned out. read more

We had the main drain in our new house backing up on us that we weren't able to do laundry and with the laundry backing up we need help as soon as possible. I called these guys up and ask if they could possibly do it the same day. They didn't see a problem and said to go on their website to make an appointment. I did it and didn't hear anything back for about an hour or so. They call us up said they are 15mins away and if now would be a good time to come by. Not only were they quick, but let us know some issues we could have in the future with out proper maintenance, as well as how to maintain it for some years till we need to do a major drain project. Being first time homebuyers nothing is helpful then letting us know upkeep and what to expect for the future; as well as not taking advantage of our ignorance and telling us you need to do this major drain project and it with cost some thousands dollars. Also they were so quick to take the payment and email me a receipt in minutes from their ipad. They were professional, fast, and so easy to work with, I would use them again and recommend them in a heartbeat! :) read more

Scheduled appt online for next day. They called to confirm and showed up early. Very efficient. Totally happy with their service and will start to schedule regular service. read more

Like others, it's a shock when you see black water bubbling up from your basement floor drains, and especially for me because I have a brand new sewer line! The company that installed my sewer line wasn't open on Sundays so I found Drain Genius on Yelp. Dwight arrived in less than two hours and snaked the drains. Still not sure what caused the problem was but it is fixed. And the price was very reasonable for a Sunday emergency call. I will definitely call Drain Genius again when I need help! read more

My wife and I recently acquired the services of Drain genius, and had a major tub valve explosion while taking a bath, which flooded the floor, the original plumbers who install the tub was no where to be found when we needed them. We then made a call to Drain Genius and Dwight and Nick came but were late and didn't have good communication. They kept hitting us up with more projects that weren't necessary, the problem was finally resolved after about 8 visits and hundreds of useless dollars spent! our toilets weren't sealed and we had another plumber take a look at our piping that Drain Genius did, they used shark bites and its supposedly only for emergency and temporary not a permanent solution. Now I have to get someone else to fix there job, time and money wasted. Huge disappointment read more

Came out same day we called! Super professional and friendly. Fixed the issue and answered all my questions. And all at a very fair price! What we feared would be a nightmare was a very easy fix. Will definitely use their services again. read more

We have a basement floor drain that needs cleaning periodically. It started backing up this week, we usually clean it ourselves, but had no time to do it on our own. Called these guys, they came before we went to work (how nice is THAT?) and were in and out in a flash. Great service, great price, even gave us some tips on how to keep the drain clear so we wouldn't have to do it as often. And honestly after having them do it so fast, I can't imagine my fiance and I will give up another evening to do it on our own again!! Thank you, Dwight! :) read more

We "attempted" to hire this guy to scope our sewer prior to buying a house. He left my husband waiting for him for over 2 hours without calling or showing up. Finally, he calls and says he won't be there until much later. About 10 hours. He asked my husband to leave him a check in the house, which he did. The guy shows up 10 hours later without the proper equipment to do the simple job he was hired for. He was asked to leave by our agent. Then this guy actually cashes the check my husband left for him, after he completed NO work and stood us up. Really dude?? read more

Our main sewer line, from house to street, needed to be replaced. Our insurance company recommended another company that we knew was not to our standards. I contacted Drain Genius and they were able to evaluate the situation, give an estimate and work with the two other contractors that were also on the premises that day with great ease. They were speedy and efficient in their work. Thank you for making what could have been a disaster and a difficult situation into a manageable and day! read more

If your sewer is backed up DO NOT CALL THESE GUYS. Brandon came out, he tried snaking it but couldn't unclog it so he packed his things and on the way out the door told me someone would be calling me to scope the problem. He left a big mess, leaving sewage backed up in my laundry room and shower stall. Brandon had to remove the toilet to get to the main line and then put it back haphazardly so water was coming out from under the toilet which flooded my bathroom on into the hallway. Throughout the night I had to go down and put towels, rugs, etc. to soak up the water that was still leaking and just couldn't wait anymore for these guys to send someone out with a camera. I called another plumber (Elite Drain Solutions and problem was fixed in less than two hours with very minimal charge. I'm all for supporting small businesses and I'm sure these guys are good for small fixes. read more

I had a backed up main sewer line and these guys were able to fix it quickly within 6 hours of me calling them. Benny was very friendly and efficient. The wanted me to use their website to schedule the appt online and although I am usually a fan of website based service I found their contact form to be a little confusing but I filled it out as best as possible and they did get back to me quickly. Overall was very happy to be able to use water in my home again, flushing toilets is important. read more

I had Drain Genius come out and handle a problem with my basement backing up about a year ago when I purchased my home. I was very pleased with the service and price and they explained the problem and what options I had to avoid it in the future, which I did appreciate their honesty. Recently I wanted them to come out and follow up on the issues I had last year to make sure it wasn't going to be an ongoing problem. Darrell came out and was very personable and helpful, he was honest and didn't try to upsell me on any service or product I didn't need. I will continue to use this company for any plumbing services I may need. read more

We contacted Drain Genius because our basement drain was clogged, and we wanted the combined roto-root-and-scope. Contacted them 11/19, scheduled service for morning of 11/20. Brandon shows up within the 2-hour window and completes the unclogging well, but Dwight (the scope guy) doesn't come. Meanwhile, our toilet is disconnected (they used the toilet line to unclog the main line, and Brandon left the toilet disconnected so Dwight could run the scope through it). Dwight texts us the next morning and says he will be by between 10 - 10:30. I say great, then don't hear or see him that day. My husband tries to get them to come a time or two over the next week, and gets more empty promises, or just ignored calls. 11 days later, we do have an unclogged drain (for which I am relieved), but the scope never happened, and our toilet is still dismantled in our basement. Will not use them again. read more

I had my line snaked 5 months ago and I started to get sewage backed up in my basement shower and toilet. Figuring I had major line problems I called Bell Plumbing to unclog my line and fix the problem. Big mistake. They sent out a plumber who snaked my line again, but it did unclog the line. He told me they would camera the line for free since he couldn't get it cleared but that I still needed to pay him for snaking the line, which was EXPENSIVE. He explained after camera'ing the line, they could then do additional work at additional cost at their premium rate and clear and fix the line. Turns out there's a flat spot in the line and they proceeded to send me a quote to dig up and fix the line, which was extremely expensive. No thank you. I called Dwight who took the time to explain all of the possibilities of the root cause to my problem and possible solutions and options, as well as guarantee me that he would get my line unclogged. So Dwight did just that. After cleaning out my line, Dwight took the camera to it, where we discovered 2 minor issues with the line, for which Dwight advised that digging up the pipe and fixing it is not necessary at this time given the overall good condition of my line. Dwight could've ridden the bandwagon and said "you need to get your line repaired and I can do it for a reasonable price", which would've meant more money out of my pocket and into his. But instead, Dwight was honest with me and advised that my line should be fine with minor regular maintenance. I appreciated Dwight's honesty and professionalism and he has earned my future business. I have found my Go To plumber! Don't waste your time paying a lot of money using big name, popular plumbing companies who just care about getting paid for their work, as opposed to fixing your problem. Call up Dwight because he will not only fix your problem at a super reasonable price, he will be honest with you regarding your options. read more

This is the worst decision I ever made worst company ever it was very expensive he showed up 3 days late for the scoping wasted a lot of my time waiting I kept calling but they didn't answer then they were going to charge me 6000 for some "big problem" in the water line but didn't explain what it was but when he did the job at the end he charged me 8000 dollars I was really mad and 6 months later I had the same problem I kept calling him but he wouldn't answer no more then I called him from a different number and told him about it he just hung up on me I was really pissed their "quality work "sucks I am pretty sure he robbed me money I kept calling but he didn't answer even then I called a different company and they only charged me 2000 dollars and they were really good they were on time and the work is guaranteed for 5 years while his was only one year and it lasted 6 months worst company in Colorado I am getting a lawyer so I can get my money back and do something about this so it won't happen again read more