I had a fantastic experience here. Tim the owner and his staff took the time to understand exactly…read morewhat I needed and fit me with just the right shoes. Everyone was incredibly kind, patient, and extremely knowledgeable. It's rare to find customer service like this. They genuinely care about making sure you leave with the right fit. After several months of wear I can still say they are the best shoes I've bought in years. I can't recommend Tim and his team enough, and I'll definitely be back for my next pair!

amazing service that felt incredibly tailored to my needs! the staff member who helped me was…read moreincredibly knowledgeable and helped me find a shoe for work that's eliminated a lot of wear and tear on me. i had a tear in the shoe and i was able to receive a replacement within a week, no questions asked, as i had newly purchased the shoe within a week. feels good knowing they want me to rock these shoes for life!

A very stylish friend of mine asked me to take her here on a Mother's Day shopping excursion, which…read moreI was all too happy to do. The name and location gave me pause but the items inside were amazing - including my new favorite vintage sweatshirt from Raquel Allegra that I plucked from the sale rack. Liz was very fun to shop with and made us feel at home. I will be back.

I have been shopping here since it was only shoes and I was in college thinking I needed all the…read morebeautiful Italian shoes! Now it is a cool California woman's dream. The owner is lovely and so helpful and last week helped me in a pinch. I am recent postpartum and not super comfortable in my skin and she took the time to help me choose pieces that made me feel comfortable now but will be able to wear going forward. They have the new and classic pieces as well as trendy so there is a wonderful balance!

I needed new slippers and decided to treat myself to designer slippers…read more This store is a serve yourself store. There are tons of clearance racks. If I was in that mood I may have searched through them, next time. I was there to look at UGG slippers $120 and I did and compared them to the less glamorous but also less expensive Bearpaw slippers $70. In the end I decided the Bearpaw were just as comfy and fancy enough for me. The bathrooms require you to find a person - fyi. If you join the club you get 15% off! If they send me a coupon I will come back to find a certain shoe or sift through the clearance racks;)

I came here with my two sons and omg I had a terrible experience. I sent in a survey and hope they…read morelook into this. I work hard for my money and do not appreciate security stopping his "route" a foot away from me and my two sons when we are looking at high price Nikes. HONESTLY, there is a Dicks right there where I have never had this experience before in my life and its more lively there anyway. I felt uncomfortable and like I was being watched when all I really wanted to do was get school shoes for my kids. Never again. My money will be spent in places where they don't follow me because of assumptions due to the color of my skin.

I bring all my shoes (new and old) to Orinda Shoe Repair for routine maintenance and repair - I…read morehighly recommend them as they do a great job and are reasonably priced. They have extended and revitalized the life of older, expensive Italian boots and shoes that I 're-discovered' in the back of my closet, making them appear brand new, current and remain super comfortable. I've also brought in new high-end shoes I've purchased for repair or taps. Overall, forget buying disposable fast fashion by extending the life of your quality shoe investment for years and decades to come. It's the sustainable thing to do!

Orinda shoes is the best of the best! I've brought in many of my beloved and not so gently worn…read moreshoes and they have always been able to make each pair look like new again. I've also bought a pair of high-end designer pumps from their shoe store in the back and it was one of the best purchases I've ever made. I'm so happy I found this place!

The right shoes--and the right guidance--can make all the difference…read more I returned to Road Runner Sports after my Nike Pegasus 42s started feeling unstable, almost like my ankle was rolling and the cushioning was off. Thanks to the VIP program, I was able to exchange them within the 90-day return window and work with Travis again. Travis is knowledgeable, patient, and great at explaining how each shoe moves and supports your foot. Based on his demonstration, I switched to the Brooks Glycerin Flex, and I'm glad I did. During a run, I stepped into a hole in the pavement, and I truly believe the stability of the shoe helped keep the injury from being much worse. Road Runner Sports is an excellent resource for runners and athletes because the staff considers your stride, foot strike, comfort, and activity level--not just the shoe's appearance. The prices are comparable to other retailers, but here you also receive expert guidance and the added protection of the VIP return policy. Congratulations to Travis and his future bride on their upcoming Halloween wedding! I definitely recommend this location.

My husband purchased a pair of shoes and custom insoles in October. They have been wearing…read moresideways, so he came in for some guidance. It was out of the 90 day guarantee window, so he did not expect a free pair of shoes, more guidance on why they're starting to do that when he was told the insoles will help combat that. The young lady that helped us said the insoles were cut wrong, and asked the manager if he would replace them, as they were done incorrectly. The manager said no, as it was out of the 90 day guarantee window. Should the insoles had worn down because of my husband, that's different. Because they were cut incorrectly, that is the stores fault, not my husbands. The young lady asked if he would like his old (cut incorrectly) insoles in his new shoes. Why would that help if they were cut incorrectly? We left with a new pair of shoes, no insoles, and very dissatisfied. I would not purchase custom insoles here, as they are not what they are marketed.

if I could give this place no stars I would. I walked into this store with my mom and my nephews…read more this this was our first time my mom really wanted to try on shoes and hopefully buy some that she'll enjoy for work. when entered NO ONE greeted us and when we sat in the store for roughly 15 minutes we were not even glanced at or even asked if we needed help when holding a shoe. I waited to find a help member and no one was around. A When we were about to leave but waited a couple more seconds to see if we'll get help and new customers walked in and was helped right away. I am really DISAPPOINTED with this customer servic. As someone who worked in retail, especially shoes I have NEVER been in such a horrible environment.

I love this store! Service is great! The selection of items is perfect- they always have what I…read moreneed. Even if they did not have it, the shipping is amazingly fast! Rothy's are worth every penny and you can use them for a very long time! This store also recycles your older ones when you are ready. Amazing people, service and love the store!

Clown prices!!! Everything is overpriced, even higher than the resell market. Don't waste ur time…read moreor money.

I bought Jordan 4 black canvas in July and I found out they actually cost $210 (retail cost) alone…read more At the time the seller told me he would sell the shoes for $450 but they charged me around $568 however the receipt doesn't tell me what the extra charge was. Didn't say if it was taxes or shipping. They told me the estimated time for arrival was supposed to be a week but even after two weeks nothing arrived. We texted the seller as well as called and he never picked up until we tried from a different phone number in which the seller told us that it was ready for pick up, but by this point we just wanted a refund. We sent a claim to the bank and when the bank tried to investigate the store told the bank that the shoes were picked up in store during purchase but that's not true. So we called the seller again and he said that the shoes were in store and sitting in the stock room with no name or information of the client. I know that in Macys if the merchandise is not picked up within two months that the employees can keep whatever was bought. That might be the case here as well. This is after two months as well. I decided I'll just go to the store and pick them up despite the fact that the store is 3 hours away. When I asked why there was extra chargers they told me it was due to taxes but the taxes said 0 then they back tracked saying it was shipping except they never did ship it or refund the shipping cost.They never were able to explain why the extra charges were made. The manager ended up calling the original seller who apparently had told me that the shipping cost was because they shipped the shoes from their LA store to the Walnut Creek store and that it would cost me more which is ridiculous considering the library doesn't even charge for that. They didn't tell me that I would be charged for between stores. The cherry on top is that the shoes are creased, and I was charged an extra $118. An extra 118??? Despite being so inconvenienced by the situation?? Don't buy from them, they are poorly managed, very unprofessional and a scam. This has caused me so much stress, and it was supposed to be a happy occasion as it is a gift for my son. This has also caused him stress since he knows about the whole situation.

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Stopped by with my husband to try a particular pair of shoes that he needs and just have due to a…read moredisability. Even called ahead of time and asked rep to hold in front as we were driving from Sacramento. The entire time my husband was walking/trying the shoes on we had a bunch of what appeared to be loss prevention folks near us and following us all the way to the paying line. Didn't they feel dumb that we were NEVER going to steal anything and were in fact paying for the shoes. Truly unacceptable, unnecessary, and even felt racist. No further comment.