They have gone completely to the computers. Cannot speak to a live person. The AI will offer to…read moretake a message but that doesn't mean a liver person is going to call you back.

Timely appointment; excellent communication; efficient service. I recommend this dealer.read more

Lucky for me I bought my car at Fred Beans Subaru Car Dealership. Most recently I "smacked" my…read morecar's rear fender. Because of CARSTAR Auto Body Repair association with Fred Bean, I took my Outback to them. I want to let the public know what a wonderful experience I had with CARSTAR. Their professionalism throughout the one week my car was in for repair, was impressive. They made sure via text the repair status. They were efficient, speedy, and their craftmanship was excellent. I would highly recommend CARSTAR for any and all collision problems.

Extremely frustrating. Communication among employees is poor, the information being shared is often…read moreinaccurate, and promised timelines are not met. This was experienced both during the car-purchasing process and again when the vehicle was at Carstar for repairs.

I have been buying from Fred Beans for years, and we just purchased our first lease from their…read morehyundai section. The experience was very good, the building is clean, and the staff is friendly. Ask for Anthony Duckett, he is the only salesman we will see, and he will get you in the car that you want. Andrew Cave is the manager, and was also very pleasant to work with. We will be back just to support these two people again.

Extremely disappointing experience with Fred Beans Genesis/Hyundai of Doylestown, particularly with…read moremanagement. I purchased a 2025 Genesis GV80 that was advertised and sold as Certified Pre-Owned with 27,865 miles. When it arrived, it had 29,069 miles, 1,204 more miles than advertised and stated on both my purchase agreement and odometer disclosure. None of those additional miles were communicated to me at all, and the dealership subsequently had to issue corrected paperwork. I then discovered the vehicle had not been properly entered into Genesis's system as CPO, preventing me from activating the 3 years of complimentary Genesis Connected Services specifically advertised with the vehicle. Management told me they would not correct the CPO status until I signed and returned the replacement paperwork (and I'm out of town right now and have to find a way to print sign and scan to send it back to them), which is only required because of their original mileage error. My salesperson, Guram, was helpful, but the way management handled these issues after the sale has been incredibly frustrating. Customers shouldn't have to fight to receive what was advertised and correct errors they didn't create. I have now escalated the matter to Genesis Customer Care and the BBB.

Thompson Lexus is a first class operation from sales to service. I had a 5 star experience buying…read moremy NX F sport and look forward to getting back in the Lexus family. I had a Lexus a few cars ago and absolutely love their service department, it is top notch. Unfortunately in the two months since I purchased my car I have become the Duke of their service department. I purchased my auto at night , it was a certified 2 year old auto so I wasn't too thorough examining the car. The next day I was examining the NX in the daylight and noticed some serious damage to the front of the vehicle. Someone hit a curb and the front spoiler was severely damaged as well as the front air dam. They replaced the parts but it took 3 visits, the first time they thought they could touch it up , then the second time they fixed one of two damaged pieces. The third time was a charm and they have a happy customer. I can't imagine that they were aware of this damage as it was definitely over $1,000 to fix and nobody would buy a certified vehicle with that amount of damage. I am thinking a lot attendant or salesmen hit a curb and didn't report it. It worked out for me and I was impressed with service department. 10-7-19 went from 4 stars to 3 and the three is gracious. Rear hatch motor stopped working, took it in for inspection and asked to fix hatch. Hatch wasn't fixed , worked a few times, then didn't. Had to bring it back to fix , they didn't replace rear fender plastic fastener... had to wait 4 weeks for hatch part , brought it back they replaced the fender fastener. Last week discovered it had fallen out and fender wasn't secured. Three visits to fix the hatch, three visits to fix a simple fastener.... starting to wonder what's going on? 8-24-23 back to 5 stars... they have me a strong trade in my preowned Lexus . Process was super quick and easy and they didn't have anything I wanted but I bought a NX F sport elsewhere. Two services at their new updated service center and very pleased...

Had pre-paid maintenance on my 2023 vehicle. I moved out of the area, where no Lexus dealers…read moreexisted so I requested a refund on the unused portion of my pre-payment. Business office did nothing meaningful to facilitate the refund, except to fill out a form, now after more than 2 months. Nothing proactive happening. Lexus says the refund was lost in the mail, which they say they allow 30 days to deliver. Never in my life has it taken 30 days to deliver mail, and I never had mail lost in my experience. Why do they allow 30 days for delivery? The refund still has not happened. Waiting for a response from the business office as we speak. Unacceptable. Follow-up: the culprit was Toyota/Lexus Financial, not the dealership. Still unresolved after directly contacting them.

I know the car market is bonkers right now. I was in need of a new car, as my lease was up…read more Fred Beans offered me a very competitive price for my car, and helped me get in to a new one, all in 3 hours. I wont go to any other subaru dealer. Specifically ask to work With Anthony in sales, if you come here. Best of the best!

The Fred Beans service department charges a fee for disposal of your motor oil after an oil change…read more This is an upcharge that takes advantage of its customers to increase their profits. "The Code of Federal Regulations specifically names used motor oil as an exception to household hazardous waste (HHW) requirements as long as it hasn't been mixed with other hazardous liquids. This makes it much easier for retailers to collect motor oil from the public and make sure it is properly recycled." Go to Glanzman. They don't do this.

Had a great experience buying a car here. Andrew was fantastic, helped us find the right vehicle…read morefor our family and didn't try and upsell us.

This review is from my personal experience in February 2026. This review was on my to do list and…read moreI missed it somehow but I think it's worth still submitting. So, I'm from Texas and was working in the NJ area when I decided to move back home but needed some work done on my 2014 Jeep Grand Cherokee. I'm hoping to keep my Jeep for a long time and I keep it maintained but it's getting older and needs some live sometime. I highly recommend this service department. The mechanic that worked on my Jeep of which I nicknamed "Dan the Man" was extremely awesome! He found an issue that two other dealers (Blufton SC & Savannah GA) told me it was just my tires making the loud noise. Well, it wasn't my tires and he literally found the issue and fixed while he was troubleshooting the main reason for why I was at their service center. The guys knew I was driving back to TX alone and I was literally stranded because of a hazard light had illuminated and my jeep wouldn't start. They fixed everything that I actually came in for, recommended some other things, and fixed the issue that SC & GA had no clue about and I am forever grateful to "Dan the Man" for his expertise and due diligence for my safety! I also truly appreciate Alex, Troy, and Mike! Alex & Troy were the agents that I dealt with to schedule and Mike is the service manager. All of these guys took care of me and I totally trust them! It has been my honest experience that going to a repair service is like going to a trustworthy Doctor. You need to be able to trust that the health of your vehicle is being maintained and you're not told some bogus info just love you expect when it comes to the health of yourself when going to a Doctor. I'm very pleased with the service I received and highly recommend them if you need Jeep Service!

Vintage! Did somebody say vintage is back?!…read moreLooking good bad in blue like a true nondemocrat Like a royal tank fit for three Like the practical voluptuary Like the impractical still std car warranty (just get the extended-so worth it) Best dressed in black So sweet makes me wanna sing Bah dah dot dot Bah dah dot dot bah dah dot dot bah dah dot dot dot (like Cole Porter) she's delightful so delicious so delectable so delirious (like me) so dilemma (like me too) so delimit so deluxe(get the platinum trim)-it's delovely! Please! ill take a water (scratch that) make it two. Bah dah dot dot-yeah! ! (Please make sure the bow definitely is red-.)

Bought my CTS caddy here 4 years ago & I still love it... Super pickup, smooth ride, even my…read moregrandson thinks its "cool." lol - The sales rep was very helpful and personable. My next caddy will be from this location. Just one complaint about the car is that the trunk is smaller than I'd like, especially when I shop at BJs. :)

I was visiting from out of town and needed some work done on my Honda. I spoke with Bob and he was…read morevery professional. Quick to respond to me with detailed information I needed to make a decision on what my car needed to have fixed. I didn't feel any pressure at all and I actually had a much better experience with this Honda dealership than I have previously had back in my home state with other Honda's I've owned. Would definitely return to have work done here.

I would not recommend & I would not recommend Ashley. They will overcharge, add fees, & very poor…read morecommunication throughout the service of my vehicle. Ashley called five minutes before they closed & assumed me not answering was my consent to charge me for nothing. Support the local businesses & don't fall for their trap

Edit 4/22/2026 - once again Thompson promises and delivers 10/10 for service!…read moreI came home from a long vacation and my 2024 X5 was completely dead. I called Thompson for a tow and they sent a lovely gentleman named Gregg to rescue it. He showed up in an impeccably kept Thompson labeled flatbed truck and greeted me at my door. The communication from start to finish was excellent, and the service was incredibly efficient - Gregg called and texted me to let me know his ETA. He arrived right when he said he was going to and quickly got the car running. He did note some error lights inside the car so he decided to tow it back to Thompson anyway to make sure that any fault codes were cleared and resolved before I took the car back out. He and I exchanged some chat and banter and off he went. Unfortunately, I was not able to buy this X5 from Thompson because of availability at the time of my desired purchase, but, with every experience I've had with them since then, I will never buy another BMW at any other dealer besides Thompson. That includes having my vehicles serviced by them as well. They always have organized, polite, and efficient service advisors. And I have not yet felt any pressure to buy anything from Thompson that was not warranted. Always a wonderful experience and yesterday was just another testament to how wonderfully efficient and professionally the business runs. I'm an insurance agency owner and, as a small business, I strive to provide the levels of service that Thompson provides their customers. Well done again! A frozen picture of my beautiful ride for attention!

Called service department to have "check brake light" sensors on my X5 reset. Was told that, if the…read morebrakes weren't done at Thomspron BMW, they won't do it. I bought the X5 at Thompson BMW so I thought that won't be a problem. Was I wrong. Currently I'm shopping for a new vehicle, and guess which dealer won't be on my list, yes you guessed it. P.S. That was only one of the problems I had encountered at this dealer.

I asked for an out-the-door quote on a base model, no extras, no dealer add-ones, no prep fee, no…read moreridiculous doc fee. They gave it to me. They asked if had a trade-in, I said not sure. The asked if I ranted to lease or purchase. I said not sure. They asked if when I wanted to test drive the vehicle. I said, not yet, still looking at other models. They said fine let us know when you want to proceed. They have followed up twice in the last two months to check on status. A great quote and no pressure.

Customer service promises to reply' "at their convenience." Almost a week and I haven't heard back…read more Guess I'm not convenient!