Extremely frustrating. Communication among employees is poor, the information being shared is often…read moreinaccurate, and promised timelines are not met. This was experienced both during the car-purchasing process and again when the vehicle was at Carstar for repairs.

Registration expired on my new car. Emailed MULTIPLE times, no response. Chatted and was told a…read moremessage would be left with the manager...still nothing. So basically they take your momey and forget about you.

Strikes me as the type of place that does the right thing as a last resort when they have run out…read moreof other options - which is to say the least not a great experience. My car front seat stopped working - blown fuse etc. CLEARLY should have been covered under warranty. Arranged for a replacement with loaner car. As I'm about to enter the dealership on the scheduled day of repair I get a text message that they don't have loaner car. So I basically ignore this ridiculously unprofessional communication and mentioned that I expect to be given a rental car. They also start questioning whether it will actually be covered by warranty. Magically they find a loaner car after the text message asked for me to return another day - and finally acknowledge what we all knew the factory issue of course is covered by warranty. What's with all the drama? Car is fixed properly and in a timely fashion - 5 stars here. And they mention some routine maintenance - totaling $160. I okay the work and come to pick the car up. Again work done timely and well as far as I can tell - much appreciated. And the bill is wrong, it's higher. When I ask why the bill is higher I get some nonsensical answer with all sorts of diversions like we applied a coupon, etc. Bottom line is I flat out refuse to pay an amount higher than what I was quoted. They ask for some time to sort it out. After awhile no one returns so I simply leave the details for my credit card and authorize a payment in the agreed to amount and leave. After a longer while, I get a call saying that they will adjust the bill to $160. Why all the attempts to bait and switch? All in all a very inconsistent 3 out of 5 stars.

got a car here and really like the car…read more The salesperson "Robert B." is the kind of guy that gives car salespeople a bad name. He was disorganized, which was fine... but he was also a liar. He insisted on calling my the lease company for my trade and told me he took care of everything... and he didn't. So 3 weeks after buying the car I got an unexpected bill from the lease company. The bill wasn't so much the issue as the "unexpected" part of it. I've purchased cars from Fred Beans before and never had an issue... my issue was really more worth the sleazy salesperson. If you should go here and get introduced to Robert, do a 180 and walk out.

Thompson Lexus is a first class operation from sales to service. I had a 5 star experience buying…read moremy NX F sport and look forward to getting back in the Lexus family. I had a Lexus a few cars ago and absolutely love their service department, it is top notch. Unfortunately in the two months since I purchased my car I have become the Duke of their service department. I purchased my auto at night , it was a certified 2 year old auto so I wasn't too thorough examining the car. The next day I was examining the NX in the daylight and noticed some serious damage to the front of the vehicle. Someone hit a curb and the front spoiler was severely damaged as well as the front air dam. They replaced the parts but it took 3 visits, the first time they thought they could touch it up , then the second time they fixed one of two damaged pieces. The third time was a charm and they have a happy customer. I can't imagine that they were aware of this damage as it was definitely over $1,000 to fix and nobody would buy a certified vehicle with that amount of damage. I am thinking a lot attendant or salesmen hit a curb and didn't report it. It worked out for me and I was impressed with service department. 10-7-19 went from 4 stars to 3 and the three is gracious. Rear hatch motor stopped working, took it in for inspection and asked to fix hatch. Hatch wasn't fixed , worked a few times, then didn't. Had to bring it back to fix , they didn't replace rear fender plastic fastener... had to wait 4 weeks for hatch part , brought it back they replaced the fender fastener. Last week discovered it had fallen out and fender wasn't secured. Three visits to fix the hatch, three visits to fix a simple fastener.... starting to wonder what's going on? 8-24-23 back to 5 stars... they have me a strong trade in my preowned Lexus . Process was super quick and easy and they didn't have anything I wanted but I bought a NX F sport elsewhere. Two services at their new updated service center and very pleased...

Had pre-paid maintenance on my 2023 vehicle. I moved out of the area, where no Lexus dealers…read moreexisted so I requested a refund on the unused portion of my pre-payment. Business office did nothing meaningful to facilitate the refund, except to fill out a form, now after more than 2 months. Nothing proactive happening. Lexus says the refund was lost in the mail, which they say they allow 30 days to deliver. Never in my life has it taken 30 days to deliver mail, and I never had mail lost in my experience. Why do they allow 30 days for delivery? The refund still has not happened. Waiting for a response from the business office as we speak. Unacceptable. Follow-up: the culprit was Toyota/Lexus Financial, not the dealership. Still unresolved after directly contacting them.

The Fred Beans service department charges a fee for disposal of your motor oil after an oil change…read more This is an upcharge that takes advantage of its customers to increase their profits. "The Code of Federal Regulations specifically names used motor oil as an exception to household hazardous waste (HHW) requirements as long as it hasn't been mixed with other hazardous liquids. This makes it much easier for retailers to collect motor oil from the public and make sure it is properly recycled." Go to Glanzman. They don't do this.

I purchased a 2013 Subaru Crosstrek and from the start, this dealer was very accommodating…read more Usually when you buy a used car, it's a crap shoot. I found an issue a few days later that exposed a leak. They took the car, gave me a loaner and fixed the issue. I highly recommend from sales and service, a great place to buy your next Subaru

I will start by saying this review is about a used car purchase and I have not had any interaction…read morewith their service department. I am from Long Island, NY. I had been looking for a very specific truck all over when I found a truck that fit the bill at Fred Beans, Bob reached out promptly and I'm glad it was him. Bob was nothing but a perfect salesman in my eyes. From the initial contact to delivery of the vehicle. He made it well worth the nearly 3 hour drive. The experiences I've had at most dealerships near me have always left a bad taste, Not Fred Beans. For once, I finally felt good about buying a vehicle. Christian the Finance Manger was excellent as well. And I'd also like to give a special shout out to Haley as she wasn't even our Salesperson but she was friendly with my fiancée and I while we were waiting. They really do treat you like family here. I almost can't wait to purchase another vehicle because I will gladly make the trip again. Thank you all for being what a car dealership should be

I spent a small fortune for a new ac in my grand Cherokee to have it freeze up after 1 hour…read moredriving. brought back multiple times pretty much tells me theres nothinb wrong, brought it in after driving an hr frozen up - tech said yes not normal - next day I was told nothing wrong. Did this two more times - still saying nothing wrong, worst business I've ever dealt with SRay await!!! Stay away! Over 5k dealing w this. I will be posting everywhere !!!! I can't believe they're not taking care of this!

Vintage! Did somebody say vintage is back?!…read moreLooking good bad in blue like a true nondemocrat Like a royal tank fit for three Like the practical voluptuary Like the impractical still std car warranty (just get the extended-so worth it) Best dressed in black So sweet makes me wanna sing Bah dah dot dot Bah dah dot dot bah dah dot dot bah dah dot dot dot (like Cole Porter) she's delightful so delicious so delectable so delirious (like me) so dilemma (like me too) so delimit so deluxe(get the platinum trim)-it's delovely! Please! ill take a water (scratch that) make it two. Bah dah dot dot-yeah! ! (Please make sure the bow definitely is red-.)

The purchase of my Tahoe was easy going. I paid cash. After 3 weeks a display on my dash said low…read moreon oil and then a low percentage on my brakes. I reached out to my salesman and he said ever thing was okay to reset the display. I did and two days later I got the same warning. I took my Tahoe to my and my Tahoe was very low on oil. My brake pads at 23%. I had my mechanic complete the service my vehicle needed. I reached out to my salesman I received $0 for my maintenance repairs. They offered 2 oil changes for free. If you buy a vehicle from Fred Beans check everything before leaving their parking lot with a vehicle that can potentially be dangerous to drive!

I would not recommend & I would not recommend Ashley. They will overcharge, add fees, & very poor…read morecommunication throughout the service of my vehicle. Ashley called five minutes before they closed & assumed me not answering was my consent to charge me for nothing. Support the local businesses & don't fall for their trap

we have purchased 4 Honda vehicles from Keenan/Faulkner over the last 15 years. The sales…read moredepartment is good - always treated well and have received a fair deal when negotiating. The service department is outstanding and the reason we go back. Appointments are easily available, work is done quickly and done on time if not sooner.

Edit 4/22/2026 - once again Thompson promises and delivers 10/10 for service!…read moreI came home from a long vacation and my 2024 X5 was completely dead. I called Thompson for a tow and they sent a lovely gentleman named Gregg to rescue it. He showed up in an impeccably kept Thompson labeled flatbed truck and greeted me at my door. The communication from start to finish was excellent, and the service was incredibly efficient - Gregg called and texted me to let me know his ETA. He arrived right when he said he was going to and quickly got the car running. He did note some error lights inside the car so he decided to tow it back to Thompson anyway to make sure that any fault codes were cleared and resolved before I took the car back out. He and I exchanged some chat and banter and off he went. Unfortunately, I was not able to buy this X5 from Thompson because of availability at the time of my desired purchase, but, with every experience I've had with them since then, I will never buy another BMW at any other dealer besides Thompson. That includes having my vehicles serviced by them as well. They always have organized, polite, and efficient service advisors. And I have not yet felt any pressure to buy anything from Thompson that was not warranted. Always a wonderful experience and yesterday was just another testament to how wonderfully efficient and professionally the business runs. I'm an insurance agency owner and, as a small business, I strive to provide the levels of service that Thompson provides their customers. Well done again! A frozen picture of my beautiful ride for attention!

Called service department to have "check brake light" sensors on my X5 reset. Was told that, if the…read morebrakes weren't done at Thomspron BMW, they won't do it. I bought the X5 at Thompson BMW so I thought that won't be a problem. Was I wrong. Currently I'm shopping for a new vehicle, and guess which dealer won't be on my list, yes you guessed it. P.S. That was only one of the problems I had encountered at this dealer.