Double D Towing damaged my car during a tow. Their driver admitted the damage occurred while my vehicle was in their care. I immediately filed a claim with them to cover the repair costs. Since filing the claim, they denied it without explanation and have completely stopped responding to me. I have called their office every single day for the past two weeks and have not been able to reach anyone who can help. I have documented evidence of the damage, their initial admission of fault, video evidence, and witnesses. Their refusal to take responsibility or even communicate with me has left me no choice but to pursue other avenues to resolve this. I would caution anyone using this company. If something goes wrong, you may find yourself unable to get any response or accountability. read more

Double D Towing - Damage to my vehicle that the company admitted to causing but refuses to fix. - Towing Near Me - Sterling, Virginia

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My tow truck driver BJ goes above and beyond. He is knowledgeable about work and took great care of my motorcycle. Arrived on time and arrived on time. The payment and office staff have been amazing in their support and are also friendly. I would like to recommend this service to everyone. read more

Worst tow company ever. They were supposed to come at 5:42. They didn't arrive until 805. They already knew that my car needed to be at Acura before 10 o'clock. After getting my car on the bed. It took them over an hour and a half to get my car to Acura. They said something about having to do a police call. To my understanding you're not allowed to put another car on the bed when you're already towing one. I'm not 100% sure what happened to my car between between 830 and 1005 when they arrived at Acura. Thank God, I allowed my children to go somewhere else because if I didn't, I would've had my children standing out in waiting for them to drop my car at Pohanka. This is horrible service, especially when it only took the Uber 15 mins to get from my house. This towing company needs to go out of business. Their customer service sucks and in dispatch is rude to customers. I should not have been waiting for an hour for them to bring my car when it was only 15 minutes away from my pick up location. read more

The entire team at Double D Towing is great. The office admin got everything scheduled quickly and easily, and the driver was prompt, super friendly and very careful with the car! Highly recommend Double D! read more

Oustanding service. Fast and efficient. They make it easy and fun from the moment you call from help to the end. I absolutely recommend Double D Towing read more

I called at 9:29am and was told someone would be here within the hour. I waited and waited.., I called back 3x was told on 3 occasions that the driver was "soon" "an hour away". The driver didn't arrive until 3:15pm. If I had known it was going to take almost SIX hours for someone to arrive, I would have called another tow service. I was told y'all were short staffed--ok, but why not tell me that to begin with instead of continuing to say the driver will be arriving soon? John, the driver, seemed like a nice man and I don't know if this had anything to do with him. It seemed like an issue with dispatch and communication. Not ok! read more

Shout out to BJ driver Excellent service and knowledgeable Arrived on time Excellent work Very pleased Five Stars well earned

this place sucks, the employees steal stuff from the cars, i had my car towed by them a week ago and they stole multipe items from my car including new airpods . dont trust these guys they scam. read more

scheduled a tow and was told they were on their way. 35 minutes away. After four hours nobody showed up when I called the number they kept picking up the phone and hanging up on me. If you don't want to job, don't take the job but don't make people wait on the side of the road for hours when you say you're on the way. read more

Had my car towed here and it was perfectly fine I go to get my car out and when I get it back all my brake fluid leaked out when I go to pour more in it all leaks out, how is it possible that my car was perfectly fine in my hands but once it's in their hands it gets damaged. I called was put on hold few minutes later call ends! Payed 396 just for my car to get damaged!!! read more

Double D Towing responded very quickly when we needed a tow. My daughter got into an accident on 28 in Sterling. Double D sent a truck in less than the 30 min that they promised. The driver Tyler was very nice and worked very quickly to get our vehicle off the highway. He brought it to our preferred garage in Chantilly we were very pleased with their service and would definitely recommend them. read more

They're fantastic. They showed up when promised, the driver was friendly and polite. He towed my car from my narrow garage cleanly, quickly and with no damage done. I don't want anymore car problems but if ever I need a tow, and I'm aware that they're operating in the area, I will always ask for them, if given oa choice read more

Great customer service! Steve went above and beyond expectations. Highly recommend Double D Towing!

Super fast and professional! Battery died after car sat in garage for 5 months and I was about to drive the car to the dealership to trade it in when I heard that awful clack clack clack clack instead of turning over. I panicked because I was buying a new vehicle and this trade in needed to be dropped off by a certain time to get the new vehicle before someone else bought it (2 other couples requested test drives that day) Double D via AAA Roadside Assistance responded immediately and arrived to save the day in record time! I was pretty far out of town so I was not expecting someone to show up less than 30 minutes later. The driver was very friendly and professional. He got my vehicle started and told me what to do to make sure it doesn't die again in the near future. I was able to get it to the dealership and got my new vehicle. Thank you Double D Towing! Sweet trucks btw! read more

DO NOT USE. They overcharged me, were rude, and disorganized. They were a second party called by the police after an accident. DO. NOT USE! read more

I got assigned Double D Towing by my insurance Nationwide, in my request I specified that I would need a tow and a lift/ride, I specified what was wrong with my vehicle (shredded left rear tire) and that I did not have a spare and that I needed a tow to Firestone, when the tow arrived he acted brand new and like he had no info of the situation at all, he asked me what was wrong with my car, if I had a spare, where was I getting it towed to, he tried to change the gear of my car from park to neutral without turning my car on which cause a horrible clunking/grinding noise until he did it correctly, he also asked me if I had a ride... to which I replied no... which he then informed me that he couldn't offer cause it wasn't covered by his companies insurance... so he takes my car to Firestone and I hear nothing from them about it being successfully delivered- I call Firestone the next day (today) and find out that the tow didn't even let Firestone know when my car arrived AND that they left my driverside window down all night and that the inside of the car felt cold/damp this doesn't even take into account that I have belongings in the car that could've been stolen! AVOID DOUBLE D TOWING AT ALL COSTS, *** Ill be letting my insurance know that I NEVER want to work with this towing company ever again, *** I will add that over the last handful of years that I have had good interactions with Roadrunner Towing and would recommend them (Im in Sterling VA, no idea why Yelp is saying im in CA) read more

Double D Towing was called to provide AAA roadside assistance. They came. They told me it would be $200. They left without providing any service, then filed with AAA that they had completed the service successfully. When AAA called them to check, they told AAA a different story than they had given me. I have never received such dishonest and callous customer service through a AAA affiliated towing service. If you have a choice, do not use Double D Towing. read more

Ruthless towing company that takes advantage of their contracts with neighborhoods. They started towing cars 15 minutes before the 7 am deadline and pulled them to a lot across the street so they could come back and drag as many cars off the lot as possible. Double D patrols the neighborhood looking for any excuse to tow a car and leech as much $ as they can from you. They locked your keys in the car before towing the vehicle? Well, they will gladly charge an $80 fee to unlock the car for you. STAY AWAY AND DON'T INVITE THEM INTO YOUR NEIGHBORHOOD! read more

HIGHLY (I do NOT) Recommend (NOT) DD Towing (NOT). NOT! They just showed up to repair/replace a tire and THEY DIDN'T HAVE A JACK ON THE TRUCK. REALLY??? A TOW TRUCK WITHOUT A JACK. OMFG! We protested, John called his supervisor and said we were irate, so John was instructed to LEAVE. ZERO STAR RATING! but they made me give them at least ONE in order to Submit my complaint. Wonder if they have spaced for NEGATIVE Stars. read more

The driver named Brian is fantastic! He is very professional, polite, courteous, and knowledgeable. He first checked my battery and alternator to see if that may be the problem before towing my car. He paid extra attention to detail in preparing my car to be towed with all the special bars and wheels securely in place. Brian is an outstanding representative of the Double D towing company who provided excellent and timely service! Greatly appreciated! read more

Jacoby was very helpful, knowledgeable, quick and efficient. Excellent service, highly recommend.

Worst experience ever. called through AAA and was sitting at my car when I got a text the driver was there and didn't see my car. By the time I tracked down the company that dispatched the truck they had canceled it and argued with me that I wasn't where I was still sitting waiting at a major intersection. left a bad review and the driver called to harass me about it. WOW. Gene pool is shallow @ double D. avoid at all costs read more

My ex's girlfriend and her son came to pick up my daughter in the early evening. She has a small car and pulled it up next to my driveway behind my car, between the yellow lines, and was inside my doorway for a total of 5 MINUTES (probably less). When she came out, her car was GONE. Double D had towed her away (apparently at NASCAR race pit speed). My boyfriend called them and they brought the car back claiming it was in a fire lane. When we vocalized that we were not happy with what happened, he drove off with the car and made us go all the way to Sterling with kids in tow (pun unintended) to pick it up. That's not the worst part. All of her belongings were still in the car, with the car running. They would not let me pay for it because the car was in her name (said it was the law which may be true and about the only thing that may be legit with this company). They walked her to the car to get her purse to pay and the keys were locked inside. They told her she had to pay $80 for them to unlock it WHEN THEY WERE THE ONES THAT LOCKED HER KEYS IN THERE IN THE FIRST PLACE! Luckily she had AAA and they footed the bill for the entry into the car. Then she had to pay another $175 for them to release it. When she got in her car, all of the lights were flashing for the car to be serviced as it had been towed while it was running. My boyfriend had the police come by and they said they wouldn't have towed the car if they had to assess the situation. The HOA manager claimed that if a car in "violation" is spotted, Double D is to do at least two or more loops around the neighborhood before towing. There is zero chance this happened (and if it did I would be deeply concerned that they were dangerously speeding through a community at a time of day that is very active outdoors, filled with children and families). read more

Outstanding customer service. Very easy to work with and punctual. if necessary I would definitely use them again.

Was stranded on Sycolin Road after a deer strike. DD Towing sent Jacoby out to help me get my car to a collision repair shop. Excellent job ensuring we were safe and getting my car to the facility and following up with me to let me know car was left locked and the key dropped off in the night drop box. read more

Had my car towed 2 nights in a row. First night my fault I changed my regular tags to my customized tags and totally forgot to get a new parking sticker. I got a new sticker the same day I picked up my car. Wake up in the morning car was towed again! Called asked why? They said because my sticker was swapped! Duh stupid!! I didn't want my car towed again!! By same stupid driver! DJ! My leasing office talked to them and they stated they couldn't bring my car back till late evening! But yet they are fast to tow cars away! So unprofessional!! (0 stars!) read more

Double D Towing - Towing Near Me - Sterling, Virginia

Professional, courteous, friendly, and knowledgeable... simply the best qualities a business can offer and that's what I got with Double D Towing. My interaction with the office as well as the fabulous driver was first-rate. Many thanks to Double D for making a typically stressful situation calm and seamless. ~Candace S. read more

Stephen P. did an excellent job keeping us informed of his estimated time of arrival. He was very knowledgeable about how to get us back on the road. He made sure our car was reliable before ending the service call. He definitely helped a bad situation more bearable. read more

Coby got my minivan out of a ditch after 2 other tow truck drivers refused to even get close enough to it to see it! I'd given up hope of even getting the car out last night and was resigned to getting someone with a specialty truck to do it the morning but Coby showed up in the middle of the night, my husband went out to meet him, and Coby pulled Mini Driver (minivan name) out like a champ and she's sitting in my driveway good as new! Sadly, it's a rarity these days for people go the extra mile to help out a fellow human being. Coby came through and he deserves 6 stars! read more

Driver arrived promptly, was very friendly and treated my car very well. Very satisfied, five star service!

Last week (Wednesday morning) I was involved in an accident and your crew was sent by the police to tow my car. From the first contact with the two crew members (one took the other car), I sensed more than the usual kindness to a middle aged woman who was fighting tears over the wreck. One young bearded man advised me on how he thought I could best save towing costs while the other gentleman handed me the information I needed to contact my ride. When I arrived at Double D and was waiting to sign off on my belongings my phone battery began to die and the gentleman behind the door offered his charger and let me sit in the office while waiting to figure out where to have my car towed. He also spoke with my husband on the phone, trying to make a way for us not to be charged for the accident towing (which we were reimbursed for.) As I entered the office I felt the first sense of peace since the collision. As I was talking on the phone, trying to figure out where to have the car repaired since I was visiting from Atlanta, another bearded young man quietly encouraged me to go with a reputable place nearby, one that I would never have known about since I am from out of state. This was excellent advice and to no benefit to Double D. The young man who advised me on saving towing costs was the fellow who towed me to Caliber Collision and as we rode he made the suggestion that I might want to trailer our wrecked car back to Atlanta rather than have it repaired in Virginia since he could tell it would not be a quick fix. This ended up being what the Collision center agreed was the best bet after I told them what my tow driver had suggested. As I thanked this tow driver for his extreme kindness to me, he said, "Of course. There is no other way to be." This is not true. It was his choice and the choice of Double D to treat their customers/clients with respect and kindness. Once again, thank you. What you do and the way you do it makes a difference in the lives of those you serve. When shaken from an accident to be met with this kind of caring is most appreciated. read more

Poor management of dispatch. My car is literally disabled less than 10 miles away from their site and was rerouted for several times for hour after hour and then they cancelled on me when I inquired for assistance. Upon them cancelling I called back at least 4 times and was immediately placed on hold. Poor business sense. I do not recommend their service. read more

WOMEN BEWARE !!!!!!!! Does not deserve a star at all but No Stars is not an option for rating. Women Beware!!!!! Double D called to help get my car which was stuck in snow in Leesburg. Driver of tow company called me and said he was on the way. At first he lectured me about the size of his truck and one hour later I saw the tow truck driving down the road and 10 minutes later received a text asking for feedback because my service was complete. I called the driver and he said that dispatch told him not to drive down road to help me. The company did not have the professionalism to call me to tell me that they could not help me. I was alone and stranded for over two and half hours all by myself. Double D actually is a Double F type company who leaves a stranded woman on the side of the road and does not have any kind qualities to call her. read more

I needed to get my car towed because of a flat. It was raining and I was already in distress since my insurance company didn't really help me. Josh from Double D responded quickly and Alan showed up in 20 mins. Very professional, great service! Highly appreciate your efforts! Thank you! read more

This business deserves zero stars but that isn't an option. Very unprofessional. They were rude and overcharged lied to me on the phone.

Had someone hit my cargo trailer. Called around to get a price for towing they were the best! Then I went to get access to trailer and the women in the office said everything had to b paid for before they gave me access, I understand that. Call insurance company and they took care of that. But when i tried to get access her attitude was horrible and very unprofessional. She treated me extremely bad! Acted like I was bothering her ! She was horrible! Extremely bad experience! read more

Waited for three and a half hours for a pre-scheduled tow... My husband got a flat tire and so he just needed a simple tow. When he called Geico they set him up for a tow on 1/19 at 9:00 am, btw this was set up the evening before so we were hopeful that since we were scheduling ahead of time things might go smoother. 9:00 am comes and goes and at 9:30 we decide to call and see what the status was, not upset just want to know when we can expect them. The lady that we spoke to was very friendly and apologized and said the tow truck was actually on a job headed to Leesburg but then would be headed back to us. We waited until 10:30 and when we still hadn't heard anything we called again. Again woman we spoke to was very friendly and said tow truck would be headed to us shortly. At 11:00 we called again and she said that he was on the way and that we should get a call from him in just a couple minutes... at 11:30 we called Geico to lodge a complaint and to see if they could speak to them on our behalf to get things sped up. Double D rep repeated that the tow truck was on its way and that we should get a call in just a couple minutes. At 12:00 we gave up and told Geico to set us up with another towing company because we had already waited three hours and weren't willing to wait anymore. The tow truck finally called at 12:30... three and a half hours after the pre scheduled tow. If your company can't keep appointments and they aren't actually coming then don't say they are... if your insurance company tries to set you up with this tow company take my advice and just skip the wait and ask for someone else. read more

They were so so so helpful and got me through a rough day. Went above and beyond in an area of life where women are ususally treated as easy targets for scams. I am so grateful to Jay and Derek for their prompt and friendly service! read more

Great service. i was stuck in the middle of annandale in a part of town i wasn't too familiar with while driving for door dash & my car started to fully stall out on 495. i made it to gallows somewhere in the middle of no where and after getting denied three times through Gieco,( i was told my drop off location was too far away from the other companies.) i was transferred to a gentlemen named Shawn(Sean, Shaun) and he let me know it wasn't a problem to pick me up. 30 minutes later (while i was told by gieco is was going to take over an hour) a gentleman named Chris came to the rescue. Friendliness along with great conversation, it was a pleasant ride back to town where i lived in loudoun county. he let me know that he could drop off my car where ever i needed to be and also offered a ride home to my house. i really appreciate their professionalism and how easy of an experience Chris made it out to be. Thank you all at Double D Towing & Recovery. read more

Stranded on a Saturday night...called another tow company they told me they had no openings until Monday. Then my son phoned Mike at Double D who called the Bryan and I was rescued. And they take credit cards...even AmEx! These guys are lifesavers and are in my phone list (and the rest of my family's) for life. Fast, Friendly, Courteous. Doesnt get any better. read more