0/5 - RoadRunner did not properly secure load and a piece came off their truck and totaled my windshield. Weeks of trying to get in touch with someone to cover the cost of windshield replacement and just kept getting diverted to answering machines. No good will or accountability. read more

Huge thanks to Roadrunner Towing for coming to my rescue one night when I was stuck on the side of the road with my car, Snowflake. I had run out of gas and was feeling pretty helpless, especially late at night. Roadrunner showed up quickly, and the driver was incredibly kind, professional, and reassuring during a stressful moment. They brought me gas, made sure I was safe, and even stayed a few extra minutes to ensure Snowflake started up without any issues. It's rare to find a towing company that's not only reliable but also genuinely caring. I'm so grateful for their help and would highly recommend Roadrunner Towing to anyone in need of roadside assistance. Lifesavers! read more

Towing service itself was what should be expected. Far from honest pricing. The value is just not there with all of the competition.

My truck broke down in a parking garage, and Road Runner Wrecker was the only bright spot in a very difficult day. My car's roadside assistance program had paired mewith 3 different towing companies before Road Wrecker; all made me wait almost an hour each before cancelling because they didn't have the right equipment. When Road Runner Wrecker finally arrived, they hadn't brought the right truck, but they sympathized with my experience (I had been waiting 4 hours for other companies to arrive by this point!) so they went above and beyond by swapping for the correct truck. The driver, Sterling, was a consummate professional. First, he took the initiative to see if he could get my car to restart on its own (he is a trained mechanic). When that didn't work and it came time to tow my truck, he was patient and extremely conscientious in a very tight area with limited space to navigate. He adjusted (and adjusted again) until he was certain he could clear each space with no damage. Throughout this endeavor, Sterling was kind, friendly, and patient. He put in long hours retrieving the right truck, evaluating my car, hooking my car up to the tow, getting the car out, and getting it to my dealership (it was very late at night when he was able to arrive there). All in all, I had a wonderful experience with Sterling and this company. read more

Sean offered to try and jump out RV instead of having it towed. He got it started! We had used another company and they were not able to. Sean was super friendly and professional. read more

Waited for 1 hr 30 min and they said the service person will be in 10 mins but when I tried to call them again, now they are said there we unable to reach me and they waited at my location. I don't see any vehicle on my monitoring cameras. Not a good customer service. read more

What an amazing experience with RR towing. My driver was very fast, friendly, professional, knowledgeable and a pleasure to work with. My assigend driver Michael truck #200, provided the Ritz Carlton in towing service. My vehicle could not have been in better hands I will request Michael next time I have towing needs. Thank you RR! read more

Predatory towing. And no, not all impound towing is predatory-- I claim this company to be predatory after their driver promised me he would be in the neighborhood all night pulling cars causing hell. They refuse to offer drop fees when requested as required by contract. They fail to secure vehicles before entering busy roads--- I understand not strapping a car until driving off property, but when pulling out into a 40mph road, car needs to be strapped. A couple months back Management after reviewing gps trackers tried to excuse driver for driving 50% OVER the speed limit (that's what was admitted to, doubtful driver was even driving that slow) ... dude almost hit me, my dog , and baby in stroller. Drivers of their light duty trucks seem to struggle with operating the auto loader booms - which I find odd read more

Charles was friendly and helpful when I called about bringing a Gradall back to Va from Pa. The driver was awesome, on time, helpful and went above and beyond. Road Runner will be our 1st call every time. read more

Road Runner Wrecker Service - Gradall purchase at auction that wouldn't move. - Towing Near Me - Sterling, Virginia

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Shawn and Michael were above and beyond the expectation of an ultimate tow experience! Once they arrived, it took them no time to efficiently and effectively get me and my car to our proper destination. I would recommend them a million times over. Very cool also, felt like i met them before. read more

My vehicle needed to be towed to the dealership in Tyson's Corner- and this company replied and show ed promptly. He was courteous and respectful of the treatment of my sports car in all loading! ! read more

Road Runner Wrecker Service - The Bad of the tow Truck! - Towing Near Me - Sterling, Virginia

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Predatory and greedy. Overheard one of the drivers saying that if someone "pisses them off", they will strip the car out of spite. Spend their time crawling around neighborhoods looking for people to tame advantage of. Got reimbursed anyways because they were in the wrong (shocker!) but they made it hell. read more

I called them last night for a coolant leak. Got to me like 2 hrs later at this time all the peterbilt dealers are going to be closing soon. He found a Peterbilt in manassas that would put out the part we needed since they will be closed when he got there. He left the road side about 515pm and didn't return until close to 9pm. He decided to do another call before returning to ne and getting my truck running. I sat on the shoulder for 8 hrs last night. After all thus they still charged almost 1600 for a coolant leak which is beyond excessive and even my shop at home that does wrecker service,roadside, and shop repairs even said it was too high. I would highly recommend not calling these people for anything. read more

Road Runner Wrecker Service - The receipt - Towing Near Me - Sterling, Virginia

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As requested, I called Road Runner to discuss my review as per David B's request. I obliged and called. David B did not take my call and had his receptionist transfer my call to someone else's voice mail who was "in charge of reviews". Does a company really employ someone just to handle reviews? Obviously, David B did not really wish to discuss the poor service of his company. Not only was the service atrocious, so is the management. read more

I called them based on a recommendation from a friend! Letty answered my call and oh she was so very professional lady! She promised that the flatbed towing truck will be there after 55 min and gave me an exact clear price . The driver arrived at the promised time and called me. He was also very professional! I think you can use your roadside assistance and them to use them , this time I called them directly but I got promised that next time I can call my "Allstate motor club" and ask them to use Roadrunners!! Don't waste your time! Yesterday I waited 6 hours for a the same service but with other companies and today I've waited 3 hours but when I called Roadrunners I got the help at the promised time which was 50 minutes! Thanks Roadrunners! Always you from now on!! 5 stars! read more

BEWARE if you ever have to make a claim for damage during a tow. The owner may deny responsibility for covering your damage repair and pass the responsibility for compensation onto the tow truck driver. Initially, my experience started off positively. The driver arrived, was friendly and courteous, and appeared to know what he was doing; although it became apparent he had little experience towing motorized recreational vehicles. He had to crawl under the Mercedes Benz Sprinter-based RV to disconnect the drive shaft so the automatic transmission would not be damaged while underway, and he had to chain-tow the RV to move it away from the curb before attaching the front wheel lift mechanism. Everything seemed to go smoothly until we reached my RV service center and he caused an accidental collision between the left rear corner of my RV and a parked trailer RV. The driver immediately photographed the damage and contacted his company, then told me they would take care of everything. Apparently his trust in his own company was misplaced, because, not only did Road Runner try to dismiss my claim, they told my RV service manager that the driver would have to pay out of his own pocket. And then, they reportedly fired the driver. By now, exactly one month later, I have been through a painful and unpleasant ordeal trying to get compensated for having my RV repaired. Initially the tow company's representative met with my RV service manager, apparently first offering to pay until he realized how expensive damage was, then backing off. Then I contacted my insurance company, and, because I had collision coverage, they would deal with Road Runner. I have heard nothing from Road Runner since then. Fortunately, my insurance company, after a few fumbles, covered the repairs in full (over $2800) and will go after the tow company's insurer through subrogation. In my opinion, THIS IS A BAD, UNPROFESSIONAL & DISHONEST BUSINESSMAN. If you choose to use this company, I hope you have a better experience. Based on the other reviews posted, my experience may be an outlier, but are you willing to risk your car, truck or RV to proving that it's not? read more

Mike came on time(early actually which was great) and winched me out of the snowbank and up the ice without a problem. Very courteous and friendly. Would definitely recommend! read more

GREG WAS AMAZING!!! He's very skilled, friendly, knowledgeable. I'm so pleased with my experience! read more

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OMG! The woman who answered my call was so arrogant and condescending! She was not helpful at ALL!!! Do Not use this service! (10/20/2021) read more

We got stuck in a pasture at Great Country Farms on a Saturday and called Road Runner. They were pleasant and professional. Their driver, Shawn, arrived when the dispatcher said he would. He was professional and friendly and worked quickly to drag us out of the mud so we could get on our way. Shawn went above and beyond our expectations. read more

Don't use them!!! Police called the towing company . I was hesitated to use them but we were in a time crunch. They charged us 537.00 to tow it from Chantilly to Gainesville. Only 15 miles according to my map. Rip off!!!! read more

Daniel saved us from being stuck in the mountains for days. I am incredibly grateful to this driver for his grit, courage, and perseverance to tow us up a steep, icy, long driveway. At one point even his truck was stuck, and we were afraid we were both going to be freezing in the cold for days. But he just kept trying and trying until he finally towed our car out to the road and even towed us a little further to make sure that we were safe. I was connected to this company through my Geico car insurance, and I am very satisfied with their service. They also showed up within an hour of my call. read more

This company's policy is to make things as difficult as possible for you in order to extract the maximum amount of money. Rude and inflexible. They refused to tow the car to the mechanic or allow relative to pick up car without physical presence of owner in order to charge almost $800 in storage fees for the week (went out of town just after car was towed). Car pickup taking almost an hour (still waiting as I type). Unprofessional, sleazy and rude. Everything must be done in-person so if you are out of town they can rack up the storage and lot fees. Avoid having your car towed here--find a more trustworthy shop. read more

I had a flat tire and was surprised to discover that my car had no spare!! (I learned that, for fuel efficiency, manufacturers often aren't including spares anymore... what the ****?!). I called Road Runner and my tow driver, Carlos, was awesome! He showed up with a great attitude--he's personable, worked diligently, quickly, and had a smile on his face. I hope I don't need towing service again anytime soon, but if/when I do, I will call Road Runner (they can thank Carlos for that) and you should too! read more

Who writes reviews for a tow company right? I cannot thank Roadrunner enough as they helped my wife and I tow our classic Mini Cooper that ruptured a fuel line on the way back home. It was the first time we have driven the car more than 5 miles since we had it shipped from Texas. We called our insurance Haggerty and they set us up with Roadrunner. They originally dispatched a different driver but once Curtis heard that it was a classic mini and we requested a flatbed, he took over. Curtis was nothing but personable and professional. He took pictures of the car and you could tell that he was genuinely a car guy. He took great care of the car and we talked about food and cars on the way back home. We asked Curtis for his personal number, in case we ever needed it again (hopefully not). Thank you Curtis for the great service and making a not so great experience a good one. read more

Awful, rude, and unaccountable service. The representative on the phone was deliberately unhelpful and aloof, and the in-person representative was rude upon arrival. Overall, I experienced a very discourteous staff. Would not recommend. read more

First and foremost - Thank you Chuck!!! PSA: if you ever get a flat tire (if possible) pull over to the nearest side street as 99% of road side service company will not change a flat on a major highway. I was turned away by 2 local road side service companies due to having a flat on Route 7. I called Road Runner, dispatch took my info (provided exact quote) and Chuck arrived in 20 minutes. I was in a sticky situation (vehicle parked on a hilly median on Route 7, no extra shoulder road, 4 persons in vehicle). Another tow truck had to assist since the vehicle jack was at it's limit and my vehicle was not on a flat surface. Thank goodness Loudoun Sheriff was dispatched and directed traffic to one lane. After my spare was changed, we drove to a side road, Chuck tightened lug nuts and made sure all of my questions were answered before we went our ways. It was humid, hot and dangerous. Thank goodness for Road Runner and employees like Chuck. I'll never forget his kindness and persistence to help me in a tough situation. read more

Incredibly fast service! On top of that the man driving the tow truck was very helpful to helping me rule out a few reasons why the car would not turn on. Really great experience from start to end. read more

Excellent service, easy to request, ON TIME and the driver was polite and patient with a nervous and worried customer! ;) Thank you

I left my lights on and needed a jump. They told me it could take an hour but they were there within 15 mins. I can't remember the attendant's name, but he was Ghanaian and very helpful and kind. The price was kind of high but they got the job done quickly. read more

excellent service and excellent team! from beginning to end. the billing department is phenominal!

It's not very often that one experiences true kindness from strangers yet, that is exactly how I felt. I was lucky enough to have two of your employees help my out when my car broke up with me in Pville last Saturday. I will always be grateful for them and I will never forget their kindness. read more

Well tonight I got to meet the most excellent tow truck driver in the nation unfortunately my car got towed I forgot to put on the parking pass it was 12 o'clock at night a.m. I ran into the tow truck driver Sean who is a nice enough to give me a ride back to the yard he's a great guy with a great heart Sean thanks for the ride to the yard I know you're just doing your job take care of yourself and see you in Tennessee someday read more

Great service!! I highly recommend them, they where very professional. Thank you Road Runner Wrecker Service! read more

Glenn responded so quickly. He was extremely professional and very nice. I would definitely use Road Runner in the future.

Abe is amazing!!! My car was freaking out because of its battery and we called to get it towed. He fixed it up and even gave us an explanation about what could be wrong with it. He was amazing! I ended up being able to drive the car to the dealership and dropped it off. He followed us there just in case the car stopped! ABE IS AMAZING! THANK YOU!!! read more

It's never good to be stuck - even safely on a side road. Called our usual car repair shop, who contacted RoadRunner. We understood they were busy with "police" activity - however before 1 hour had passed, a tow truck arrived. The young man was pleasant and professional, courteous and efficient. Before starting the towing process my husband suggested trying a "jump" - and voilá! We were "live." RoadRunner stayed with us for several minutes - and their "on-the-spot" ability to charge our credit card had us on our way to the car repair shop before they closed for the evening. Beep-Beep! I'm keeping RoadRunner's info in my contact list - just in case! read more

Horrible experience. One of their tow drivers was so rude and disrespectful to my husband. The tow driver seem to think he could do and say whatever he wanted, including touching our Benz as if it was his property. Absolutely disgusted. read more

Abraham showed up and got me hooked up and towed quickly. I was in my work van and the fleet dispatch got him to me even though I accidently gave her the wrong contact number. Excellent job Abe!!! read more

While I don't wish car trouble on anyone , if you ever find yourself stranded or in need of a tow , Chuck from Roadrunner is your man! If you're looking for someone who is efficient, prompt, professional, knowledgeable and trustworthy, then Chuck from Winchester is the person you want to come to your rescue . Roadrunner and Chuck rock !! Stellar service !!!! read more