I am not ashamed to say that I am Technology challenged. July 5, 2018. Thursday. Today I walked in totally humbled and confessed that I did not understand why I could not use my lap top. This wonderful precious human being, this kind man, with salt and pepper hair, brought my laptop back to life. It took him just a few minutes to do what I just could not understand. Thank you!! Thank you!! Satya Paz read more

I gave Dotfoil a five star review some time ago because of their technical expertise and because I like them. Unfortunately, I can no longer recommend them because of their business practice. Dotfoil was able to solve a software problem, temporarily. Their solution ultimately caused a greater problem. Knowing of this possibility they kindly offered a refund. I have called and emailed several times requesting this refund. Dotfoil do not respond. Dotfoil may or may not choose to refund my money. That is their choice. But ignoring a customer is not good business practice. I'm not one to criticize, but I must say, buyer beware. This is apparently not an honorable company. Update: The owner finally responded after weeks of requests. That's better business practice. Unfortunately the owner missed the point. The issue was not Microsoft/Apple incompatibility. The issue was Dotfoil's failure to respond to my request for the refund they offered. Technically competent. Communications skills not so much. 2 stars. read more

Hey Mr Moore, your response deserves this: liar, liar, pants on fire. You have no idea what was said to me at the counter, it sure as heck was not any of your response. It was not explained this way to me at all! Refund me my money please. It's still a bait and switch, you "should" have refused to take it if all that was true, why did you even accept the computer? Not a fan and never will be until you refund me. read more

Mikel was kind enough to expedite service to my computer. The problem was not fixed. He offered to come to my house if it still wasn't working upon connecting to my home internet. It wasn't working, and I was in a big hurry because in the process of moving and purchasing an old fixer upper. I left a message with Dotfoil and then called Xfinity. After having the Xfinity brainstorm, I called Apple Support. Apple figured out the problem. Mikel said that Apple wouldn't have been able to fix it if he hadn't worked on it first. read more

The second time I tried Dotfoil...twice disappointed. I asked if I could bring a laptop, it has a rubber piece on the outside that needs replacing, it has a glue back that sticks on...nothing internal. I even asked if I could email a photo so they could order the part. I explained I don't have a backup computer and am running a business daily. They wouldn't even consider it...I was told no other way .... technicians are on jobs and i have to leave it. oh well, never again, thanks for nothing. read more

Dotfoil Computer Services - You can see it's a stick on rubber piece... - IT Services & Computer Repair Near Me - Santa Fe, New Mexico

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BE AWARE - I've used Dot Foil for years and in the past - LOVED them. Post Covid the business was sold to an employee and things have changed. I NEVER write poor reviews EVER. And if you're ok with leaving your computer somewhere where you will have no communication - no receptionist or other employees (just owner), no open business hours, and you're not in a hurry to get your computer back - try them out. But be aware this is not your typical business practice. Details below: - This business does not have open office hours - once the computer has been dropped off by appointment, there is no way to walk in and ask any further questions or concerns - doors are locked. - If you leave your computer there and need to get in touch with them its absolutely impossible to get in touch with anyone. They do not have a receptionist who answers calls or returns calls. You are told to leave one message and only one, and they will get back to you. Good luck with that. -The date you were told the computer would be ready - its never ready when they say it will be ready which ok I get it - BUT CALL THAT DAY to communicate with your client let them know what going on rather then calling 5 days past the date it was supposed to be ready, to then tell them it will be another 4 days. -Do you have a question about something they did to your computer once you get it back? You leave a message - three weeks later, still no call back....I'm still waiting.... read more

When I failed to upgrade my Mac OS, Mykal of Dotfoil came to the rescue. He diagnosed a battery problem with my laptop and gave me options for a resolution. Unfortunately we agreed it had reached the end of its life, but Mykal got it running so I have time to research and order a replacement. I think Dotfoil's rates are reasonable for the expert computer service the company delivers. I would strongly recommend the company to anyone needing assistance. read more

If you want to be ripped off this is the place. They charged me $166 for labor just to install a new battery on my MacBook (the overall cost including the cost of the battery was $375). You would expect great service for this money but they did not even bother to call me back when the laptop was ready even though they promised to. I had to call them myself at the end of the day. I needed the laptop for work urgently and it sat there for 3 hours after their 5 minutes of work. P.S. My friends told me that they got their battery replaced for no service fee at Synergy Tech next door. read more

I took my iPhone XS to Dotfoil on St. Michaels for repair. I was very frustrated because my power cable was not connecting, and I thought I needed to have the iPhone connector jack replaced and that the repair would be expensive. All the technicians were out but a very helpful young man (whose name I neglected to get) took a look at the phone. He thought lint or dirt had got into the connector jack. He removed lint with some tweezers in a few seconds and now my phone connects perfectly! Dotfoil did not charge for this service even though I offered to pay. My experience rated 5 stars for first rate service, help and customer focus. I won't hesitate to go back to Dotfoil next time and I strongly recommend Dotfoil's services to all. read more

After my HD crashed on my older MacBook Pro, I took it to Dotfoil to see if my info could be salvaged. The techs at Dotfoil were unable to assist, as the HD was too compromised. Needing a laptop for my business, I purchased a refurbished 13" MacBook Pro from Dotfoil in September of '22. From the start, I had problems with the laptop shutting down intermittently, and not holding a charge. I took the laptop back to Dotfoil for evaluation and repair. I had insisted it was the battery was the source of the issue. The techs ran diagnostics and said there was nothing wrong with the battery, and hd "corrected" the issue by opening the case, unplugging the battery, and therefore "reset" the battery. I was also instructed not to overcharge the battery, nor let the system battery power drop below 20% (??!!). Soon after, the system started doing the same thing. As I was preparing my taxes for the '22 year, the system repeated the shutdown issue again several times, and not being to reboot or power on until 12-24 hours each occurrence. Frustrated, I took the System back to Dotfoil, only to be told I should have exchanged it within the sales warranty period, and there was nothing wrong with the battery. I then took the laptop to Synergy Tech to check/replace the battery. They immediately reported the battery was swollen and was corrupted. They replaced the battery and called me to pick up the laptop and give it a go. To this day (4/23), I have not had a single issue with the system. Please beware of the "service" offered into looking into a problem with your computers, by Dotfoil. They were obviously in err With their diagnosis, and unable to locate and fix the issue in a computer they sold me. Let alone not standing by their warranty, they were very unconcerned with the issue. It looks like they have since shut down their store/shop, and are only doing call out service. Good riddance. I will not use the unprofessional and shoddy business practices of Dotfoil, and will refer my clients to either the Apple Store in ABQ, or Synergy Tech, for battery and diagnostic PROFESSIONAL service. read more

Michael was quick to diagnose the issue with my Mac and handled it for me quickly and professionally. Great service! Prices are excellent and they DO NOT nickel and dime you. Definitely recommend! --Tina M read more

This place was great! They're honest and saved me a bunch of money. I had a scrolling problem, which they diagnosed immediately by having me try out a new mouse rather than getting the more expensive diagnostic test. I couldn't be happier with their service. read more

Hooked up to a different computer they had in house & tried to convince me my keyboard worked. It was a cheat as the computer on its own would not work -- cheated me! Never go there again & you shouldn't either! read more

My phone became disabled. Went to Verizon who ,of course , sent me to Best Buy. After a couple hours Best Buy was sending me to the Apple store in Albuquerque. I remembered Dotfoil in Santa Fe!!! Daniel sat down with me and fixed my phone!!! Daniel saved me a crazy trip into Albuquerque as since I had no phone I also had no directions to get around Albuquerque. Verizon staff only cares about their paychecks. Unfortunately the Geek squad at Best Buy is not as knowledgeable as Daniel. I cannot thank Daniel enough. read more

Very professional and great service. Extremely expensive though. If you have money to spend I would recommend. If not, you better stay away. There are other company that can do the same work for less. read more

Super-friendly staff who have consistently gone out of their way to help me. Their prices are reasonable, and they're always clear and up-front regarding costs. Yay them! read more

This is absolutely the best computer repair service in Santa Fe. I manage a computer lab of 15 high end Mac computers, and we take all of our repair needs to DotFoil. They are honest, friendly, and extremely reliable. They also put customer satisfaction ahead of making $... I recently called to discuss hiring them to fix our small business network and instead of taking the job, Tom talked me through the process of installing a new system by myself that would be more reliable and cheaper than hiring them to come troubleshoot the issue. We saved close to $500 because he cared enough about customer service to turn down a job and tell me the simple way rather than charge me. Highly Highly recommend these guys, they are top of their field and a pleasure to work with. Gordon H below me is either lying about them, or had a very rare experience. Prices can seem a bit high, but thats typical for computer repair work. read more

i just dropped close to $400 on a repair here. After leaving with my computer it was unable to connect to wireless, which they told me my 'airport card' was now probably failing.. since 'parts wear-out'. I called the apple store and they helped me fix the situation over the phone. I will never go back here. EVER. read more

My beloved computer did an unrelenting blue screen. I called around for tech help getting my documents from my blue screen computer to my new computer. Dotfoil was clear when I asked questions, and their quoted price was $200 less costly than another service I called. I'm mobility challenged, so a friend took my computers to them. In less time than I expected the transfer was done and my old solid state hard drive had been given an enclosure so I could use it as a backup. (a couple of days, not a couple of hours) The enclosure cost $16 more than the quoted price, which was great. Happiness! And, they were friendly and attentive when I needed to call. read more

I spilled a little coffee on my Macbook. After a drying out period, I turned it on, it booted up to the desktop and then powered itself off. Oh No! Took it into Dotfoil, they were efficient in questioning me about the problem and told me within 2 days someone would call to discuss the issues with me. Right on time, Ryan called me back, explained the situation very clearly, gave me his recommendation - to replace the keyboard cover. About $250 for the time and materials to fix since it appeared that no damage was done to the system board. Yay! I picked her up 2 days later, after they called to say it was ready. They cleaned it up perfectly and it now runs like new again. There is something to be said for knowledge, customer service and fair pricing. I loved that they did exactly what they said they would do within the time frame they said they would do it in! I will definitely return for service and purchasing of my Mac equipment in the future. Also, they asked if I would complete a customer survey, which I did and was HAPPY to do it! Bravo! Dotfoil read more

Thank you Dotfoil! I was having a problem with my iPhone/earbuds, the very helpful staff fixed the problem in my settings, and would not accept payment. He was knowledgable and kind! I will use them for sure when I have issues. or need to buy something. read more

Called to get advice re updating an older laptop as I need to have a backup.. guy spoke so fast I had to ask him to slow down and then repeatedly talked over me/ wouldn't let me finish my questions. I asked him to stop talking over me and then he became totally sullen. I was asking for advice and he said "do whatever you want". Sooo Dotfoil you just lost not only service on this laptop, but my desktop and the purchase of a new computer as well.. way to go you apparently don't need the business. read more

Thank you DotFoil. After 2 frustrating and lengthy shop repairs, at another place, my DELL laptop was still not working. I thought I needed a new laptop. Then I found DotFoil. They fixed it and now it works better than ever. Thank you for your courteous assistance. Hope Reed, Director of Black Swan Editions http://www.blackswaneditions.com read more

Despite being an authorized Apple dealer, doing repairs (one would assume that includes Apple products) and their website stating that they fix broken iPhone screens, they don't! The technician was abrupt to boot. I had considered bringing them other computer repair work. After this experience, NO WAY! read more

Not happy. Picked up computer under Applecare and tried to charge me. Gave me computer back without an operating system. Had to call Apple again to have operating system installed. Asked for the computer to have partition (bootcamp) removed. Staff may be competent and friendly, but they didn't give me much of their time as a customer of Applecare to do what I asked. I'll drive to Albuq. read more

Great folks here. Highly recommended for Computer work.

I had a popup on my Mac that would not allow me to get online. After trying and trying myself to fix it, I went to Dotfoil Computers. When I entered the store there was one person ahead of me in line, but she was helped and gone within two minutes. A very nice man helped me. He had my computer fixed in less than a minute, and then would not charge me for it! He even showed me how to fix it myself if the popup ever occurred again. I highly recommend this computer store. It's great to know a place you can go get your computer fixed that has such welcoming and friendly staff! If you have a problem with your computer, TAKE IT HERE! read more

Through a series of mishaps that would have been comical if not so sad, I basically destroyed my hard drive in my Gateway all-in-one over the weekend. But I found these reviews--thank you!--and made an online appt with dotfoil for first thing Monday morning (9:30). I've lived in Santa Fe for 13 years and "rapid" here is anything that happens within several weeks, so I was stunned that I could expedite the order ($100 well spent), get a call from a technician (Anthony) within a half-hour saying he had started working on it, a call in about an hour more with the diagnosis (dead drive). I took in an external drive with backup data, and these guys had me up and running by the end of the day. The restore was so perfect and so fast that I began to disbelieve that I ever had a problem. Great work, Dotfoil. Professional (unusual in SF), competent (hard to find), friendly and efficient (impossible to find!). The last time I had a computer problem and took it somewhere else, my experience was exactly the opposite of the dotfoil experience. read more

Excellent resource for both business and personal Mac and PC users. They did an excellent job diagnosing and repairing my PC maintenance concerns and also work with help me upgrade to a new Mac book Pro, Airport time capsule-router and all the accessories I needed. Excellent Service provided by all of the staff. They are the only authorized Mac Service center in Santa Fe, A+ and Apple Certified. They estimated all costs for me clearly and we're up front about they're return policy. I can't recommend them highly enough! read more

I dropped my MacBookPro and it took a year for problems with the monitor to kick in. The machine was still young so they recc. a new clam shell. They explained how it can take a year for a hard fall to manifest. 3 years later machine is still very happy. Staff is super knowledgeable, they explain everything clearly up front and afterwards, turn around is amazingly fast so you are not without your machine for long. It's an absolute joy to have a team of Apple professionals in our little town of Santa Fe! read more

There are several issues with this business. 1. There's always a wait of at least 3 days to get your computer repaired. 5 days is common, a week is more rare, but does happen. ' 2. In addition to Mac's (you can buy same models for less, elsewhere in town, btw), they sell Dell's, that they claim are brand-new from the factory, but had a small glitch, so they're sold as factory seconds, at a discount. Let me tell you, these are far from new. Mine died after 3 years. It was clearly an old, refurbished unit, that had reached the end of its lifespan. DO NOT BUY these Dells, or any other brand other than Apple, at this store. These are a scam. 3. Over the years, I've been given conflicting info on the proper care and operation of computers I've bought there, between the front-desk sales guy, and the techs in back. One of the technicians even told me to not listen to the front-desk guy (who handles customer svce. for people bringing their computers in for repair), because he doesn't know what he's talking about! Go figure. This is not the only place in Santa Fe to buy Macs, nor the only place that repairs them. Anyplace is better than this! read more

My 2013-model 27" iMac pooped out -- hard drive failure. There's no Apple Store in Santa Fe, and in any case I don't much like the glitz and pretension of Apple Stores, so after looking at Yelp reviews I went to Dotfoil. They took it in, with a small deposit, and told me that the current workload might mean a three-day wait before they got around to it. In fact turnaround was only two days. I got a call from the tech explaining that the "fusion drive" was a goner, which I'd figured out when I tried to baby the thing back to life myself, with an estimate of the cost to replace it. They asked for my password, which I didn't have to give them because I had several full backups and could treat the new disk as a new iMac. But they will ask for it in cases like this, legitimately, to try to recover what they can from the system. Anyway, I picked up the computer, it works fine, the price is what they said it would be, I restored from backup* and all is well. I'm a satisfied customer. (I reserve five stars for above-and-beyond performance which they had no chance to do.) ----------------------------------------- * In the midst of restoring my system from a bootable-clone backup, the external HD crapped out. Annoying, but I simply went with another backup, my up-to-date Time Machine, and that worked. So I didn't have to resort to my third backup, to the Cloud via CrashPlan. ALWAYS keep more than one backup. read more

Having had my Microsoft acct. attacked from Russia (w/o success) I hastily changed my passwords for all electronic stuff....in so doing, I hammered the one for my iPad, tried to reset it several times, kept digging the hole deeper......emailed Dotfoil for help and also went to the store.....both Tim and Tony quickly responded and advised further action (without charge)....more hole digging at home and finally had to go back to the shop with the machine.....Tim worked diligently and carefully overcoming many frustrations pertinent to my ineptitude and old passwords etc. I found them to be courteous, knowledgeable and most helpful while the price was right in line with the time to fix the problems. read more

My computer crashed. When my IT guy wasn't able to find the problem, I took my iMac to Dot Foil. The technician, Gabe, ran diagnostics on the computer and found that the problem was in the motherboard. He ordered the new part and now my computer runs like new. What I appreciated the most from my Dot Foil experience was my interactions with Gabe, He patiently explained what the problem was and described the part that malfunctioned in a way that a non tech person like me could clearly understand. It was a good experience. read more

I was hesitant to go here because of the mixed reviews but they are the authorized Mac repair center so I took a chance. That was a Big Mistake. The older gentleman at the repair desk was Incredibly rude and demeaning. Classic arrogance and Tech Dude "you don't know anything" attitude. The issue was my iCloud account not properly syncing on my two devices. The guy messed with my phone for about 10 minutes and succeeded in making it impossible for me to get my Calendar on my phone. What shows up now is a blank calendar with only the US Holidays and none of my business and social appointments. When I pointed this out to him he said it would cost $110 per hour to get it to a tech and the wait was 3 days. I ended up having to got o Albuquerque to the Apple Store to get it fixed. Stay Away. read more

Went in two weeks back to get a version of software on a Bootable drive. When I finally went to install it was a version that was useless to me. Went back to ask them why they sold me a version of software useless for what I had asked for. Was greeted by a dismissive owner or manager who not only didn't right the situation, but offered to charge me another $110 for what I could easily have done myself provided they sold me what I had originally asked for. I'm sure Dot Foil makes a killing ripping off people in the town who know nothing about computers. Wonder doing business with local business. The owner wouldn't even talk about it with me and kept trying to turn away and walk to the back the whole time I was having the conversation. Highly recommend finding a better solution for you computer needs. What a rip off. read more

Ugh. Didn't even try them. Hostile and aggressive attitude drove me right out of the store! Yes, the previous reviewer was right about Dotfoil being upfront about costs. But when a consultation about how they would go about fixing a mac-mini was reduced to "a hundred bucks an hour", "it takes as long as it takes" and "no guarantees"...well, let's just say that I didn't feel overwhelmed with confidence in their abilities. read more

This place is a rip off. I had a friend that took two computers here after they had been diagnosed by apple in alb. And these clowns said all of these other things were wrong with them when they checked them. Once my friend mentioned what the Apple Store in alb had said they changed there tune. But needless to say it still cost him a arm and a leg to get them fixed. And yes he got them fixed here because apple did not have the parts to fix them since they are an older model. After he got the computer back all of a sudden the disc drive didn't work. It seem that these clowns had messed it up or replaced it with a bad one when they fixed the problem the first time. And they conveniently had a refurbished one just laying around when my friend asked them to check out the disc drive. KINDA OF SUSPICIOUS TO ME. So needless to say I will never take my computer to them or for that matter recommend them to any one. If you have a problem go to apple in alb and and if they can let them fix your computer in the long run it is a hell of a lot cheaper then this place. And if apple can not fix it look into how you can maybe fix it your self. STAY AWAY FROM THESE PEOPLE EVEN APPLE SAYS SOOOOO. Too bad I have to even give them a star they don't deserve any. read more

No help , didn't want to clean up my Mac or correct setup issues. I wonder if the owner knows how rude Andy is to clients.

They told me the optical drive on my computer was bad & it was cheaper to buy an external drive (from them, of course) than fix it. Which I did and it lasted 4 months. It turns out that the optical drive was fine all along. So I got lied to, had to spend more $$ and they are suppose to be apple certified. I will drive to Albuquerque in the future to the Apple store. read more