Pay attention to the total when you're paying. I was charged nearly four times what the bill should have been. When I caught the mistake, the clerk blamed me and said I should have used the self serve section instead of going to her. The manager came and sorted it all out and was pleasent and helpful. read more

Doesn't respect their posted hours, and therefore its customers. Also, very expensive.

The service is terrible, the two young ladies there were more interested about talking about other employees than helping me.

It was a pleasure to have Alissa assist me on November 12. Not only was she efficient but she was polite and just as important, she smiled and looked me in the eyes. She is a huge asset to Office Depot. read more

Charles was so helpful to me when I went into the store Wednesday. He listened closely and gave me a written quote for some printing. You are lucky to have him at your store on Guadalupe. read more

Oooh, really snarky people today. First, totally incorrect information from a cocky salesguy and then a most-perfunctory "Did you find what you wanted?" from the checkoutgal. A single experience isn't enough data, but we'll be carefully observing next time. read more

Ordered desks here for delivery to the office. They claim next day delivery. It has now been four days. Every day we call and every day they assure us that it is going to arrive on that day. Office Depot cheaped out on their delivery service. I've never heard of "T Force Final Mile" in my life. TForce hasn't even attempted to deliver yet. Don't understand how we can pay for something and not receive the goods??? Delivery isn't that hard?? Will not be ordering ANYTHING from here EVER AGAIN. read more

Negative stars. Don't try to order any print service here they will screw it up every time. Also don't expect friendly service, or people who know what they're doing . read more

Was looking for a place to recycle my computer battery, to make copies and to hopefully find a spot to get online before I got internet at home. First time I went in and asked if they recycled computer parts, the girl behind the counter in the print area helped everyone around me, even though I was in line. I waited patiently and thought: maybe they've been here and she's finishing up jobs with them. No biggie. I finally had to interrupt and ask if they did in fact recycle computer parts, she looked at me like I'd asked her if they had flights available to the moon. I asked again, I have a computer battery here, do you recycle these? She said, yeah we'll take it. I said a big thank you and smiled. Great!!! OH and they don't have internet access, when I asked she looked at me like I was asking for something that did not exist, anywhere, and said 'No'. Second time, the same girl who is behind the counter in the print shop area is even more unbearably rude. I walk in with a smile on my face, say hello, she barely looks at me......I go to the self serve copy machine insert my card and wait and wait and wait..............and wait. The machine is stuck on wait, to get my card to go through. I turn to see if she's busy, she just finished helping someone, I say 'excuse me, this machine seems stuck can you help me?' She says (with a crap attitude) 'if you need black and white copies use the other machine, if you need color copies I can do it here'......doesn't wait for my answer and starts to help someone else.....OK......I say 'I need color copies' no response......I then raise my voice level a notch thinking she didn't hear me, because with her stellar customer service skills she's still across the room....'The machine is telling me to wait, I don't want my card to go through and have it used by someone else'.....(is that out of line?) she barely turns around, meanwhile the woman she was helping says to her 'I think she still has a question' meaning me (that was nice!) she turns her head and looks at me with a look like she just took an enormous bite of a shit burger....she says 'well then wait for it to stop'...........I say 'i've been standing here for 5 minutes already, should I stand here for another 20?' she shrugs her shoulders and continues to help her customer. WOW. I got my picture, I just needed one copy, and left. I called the 'manager' immediately and told him it was the 3rd time she was very rude to me and she either needs to be fired or re-trained. He sounded less than concerned and said 'yea, i'll talk to her' Don't waste your time at this store. I went to the FedEx shop 2 blocks away and they were much nicer, much more helpful. THIS OFFICE DEPOT YOU SUCK!!!! read more

If I could give this place zero stars I would. I went in today to get a ream of a legal size paper. You would think that would not be too hard a request for an office supply business. I could not find the paper so I asked an employee. The employee did not know what legal size paper was and tried to convince me that what I needed was standard size. After explaining to him it would cut off the bottom of the documents, he sought assistance from the management. Turns out they didn't have any paper or so they said. I thought about it for a few minutes and after discovering there was no other office supply store in Santa Fe, I went over to the copy department. I asked an employee there if I could purchase 25 sheets of legal size paper from the copy machine. He was standing all by himself when I asked the question. His reply was I'm busy with something else I'll help you in a minute. I waited 10 minutes. No one ever approached me. I opened the drawer to the copy machine and took a stack of paper out of it and approached the front register where I again offered to buy the paper. Same employee from first encounter said he had to check with his manager. I waited and waited and waited. I heard him call the manager again and still no one showed up to help me. I ended up taking the stack of paper and walking out of the store. I mailed them a five dollar bill along with my review of the worst customer service I've ever had. read more

Absolutely awful. They either need to hire new employees or go out of business. I have called twice and been out on hold for 15 minutes before I give up (even after asking for a manager). I also went to the location: horrible service. No one on the sales floor and only one busy cashier. The place is a dump. Go anywhere else and you'll have a better experience. read more

Looking for an office supplier whose shelves are nearly empty, whose selection has been picked over excessively leaving only the puce green index cards and purple highlighters, and whose space looks like an abandoned airplane hangar? You've found it! I actually asked one of the miserable looking employees if the space was closing. She quietly shook her head. This place is pathetic. Don't waste your time even stopping by. read more

I've lived in SaFe for 15 years now, and have seen OfficeMax disappear, and Staples come and go. ( I think they are all owned by the same outfit now?) don't go to the Office Depot in DeVargas Mall because it's too far away, but I go to the OD on Cerrillos often to buy supplies. (I go to Paper Tiger for printing work- you should too). The floor help is generally OK, when you can find someone. The checkout help has had increasing difficulty. Today was a prime example. Oh my, how I did wait, so I could buy my ream of plain white copy paper, while the 25-something clerk figured out how to remove the security device from a computer part and process a return and the manager shuffled slooooooowly from his hidey-hole in the back of the store. 12 minutes by my phone clock, just standing in line. I don't mind ordering hard-to-find stuff on Amazon, but copy paper? Sheesh. read more

I went in looking for a printer. I met a salesman who was very helpful. He explained all the printers to me. He told me when I made up my mind to come back and see him. He gave me his business card and told me to give him a call. Great experience for me. read more

I shop often at the Office Depot at the DeVargas Mall. I do it only because it is nearer to my home than any other office supply stores. I can truthfully say that I have almost never had a good experience in the store. No one seems to know anything, and few workers seem interested in helping customers. One time when a worker reluctantly consented to go up a ladder and get something for me, he held it up and waited for me to climb the ladder and take it! I climbed the ladder. I am in my seventies! No one seemed to think that was strange customer service. read more

Super helpful. Went by there this morning and they were great. I was just having some documents scanned and put on a thumb drive, and they really brng over backwards yo help me, but the thing that impressed me most was how thorough they were read more