They took great care of Caledon during his stay with them. They are very professional and look…read moreforward to going to get training done soon.

*This review is in regards to their boarding services only*…read more I have been using Big Basin for over 8 years now. They were recommended to me, because they are capable of accommodating aggressive and/or working dogs. Their kennel set up allows for them to care for dogs without having to enter the kennel. Gary and Peggy are the owners of this company. They have always been a pleasure to deal with for booking boarding dates. I have never had any issues with how they have cared for my dog over the years. My dog always looks healthy, cared for and excited to come home. Their rates are pretty reasonable and are priced by dog sizes. Their prices can be found on their website. They are open most days of the week. They used to have hours posted, but have since changed their hours to appointment only. Although I have never utilized their training services, I have heard good things about their training methods. This is a great option if you're looking for boarding and/or training.

This review is for the one on one training sessions only as this is the only service I have used so…read morefar. My 1 year old pug pulled like a champion dog sled when we started training. We worked with Katie one on one to learn how to heel as well as go to place. From day one Katie was knowledgeable and helpful, my dog responded to her very well. It was nice to train without treats and use positive reinforcement as his reward. I am looking forward to the group lessons and will update my review once we have been able to attend some of these.

Customer service needs help. The owner has a very bad attitude The trainers are good. Have no issue…read morewith them. Be careful when you prepay you might not get what you pay for.

My dogs have been clients of Top Notch since it opened many years ago. They go above and beyond to…read moretreat each dog with care and kindness. The owner, Lisa, even picked up a prescription for my dog while he was boarding and I was out of the country. With my dog Riley, they take extra care with getting him settled in and adjusted because he developed a bit of separation anxiety after the pandemic. They always have him looking his best after his every six weeks grooming. To make it easier for me (not having to call for an appointment) they've been booking him out every six weeks for the entire year. It is so easy for me to remember, and they do such a great job with him. I cannot say enough how much trust I have in Lisa and her team at Top Notch. If he needs to be boarded, I know he is safe, comfortable, and well cared for.

Top Notch was once a great kennel. But it has new ownership and it is absolutely horrible…read more About a year ago, it cost $40 to board my dog overnight. The new ownership has jacked up the price by 50%! It now costs $60 rather than $40! Included in that is $10/day just to feed your dog!!! Are you kidding me?!?!? If I board him there four days, I could have bought a bag of the Kirkland brand they use that would last him 6 weeks! When I brought my dog home, he ran straight to his water bowl and drank nearly the entire bowl. Apparently Top Notch no longer provides water to boarders!!! It probably costs another $10/day for that. What next? $10/day for the air he breathes? Last time they overcharged me for my stay. The clerk said she couldn't give me the breakdown of the charge until she ran my card. Then I could log onto their new website to see the breakdown. Sure enough, she overcharged me. Oddly, she didn't know how to credit my card, only charge it. I never did see the credit come through on my statement. They had charged me for the private play for the day I checked out, even though I was checking out first thing in the morning. It seemed clear that they were systematically overcharging people because the charge for private play was automatically generated as soon as the system registered a new day (i.e., at midnight). Most people never knew they were overcharged. I complained both times. However, both times I told them not to have the manager call. It simply wasn't worth it because I have far too much to do to argue with corporate. Nonetheless their corporate manager called and used corporate spin about their changes, and how they were only doing it for my good. Really? Wasting my time only added insult to injury. Top Notch used to know my dog, what he ate, what he likes, etc. Now they don't know anything about him. They used to provide a "report card" after each stay, telling me how he did. Now you have to log on to their website to see an impersonal computer screen of notes. Honestly, I don't want to log onto yet another website. A 50% increase in price for worse service, $10/day if you don't want your pet to starve, an obviously dehydrated pet when you get them back. And all that for 50% more + a $10 overcharge to boot. And if you'd like, you can also get a phone call with corporate spin. I've given Top Notch $1000s over the last 20 years. They won't get even a single $1 more from me. No thank you, Flop Botch.

I originally found Chelle through Yelp, and choosing to work with her has been one of the best…read moredecisions I've made for my dog, Mochi. I cannot say enough good things about Chelle and the work she's done with her. From day one, it was clear how deeply knowledgeable she is about dog behavior and how genuinely invested she is in each dog's success. Chelle doesn't just "train" -- she observes, adapts, explains the why, and meets both the dog and owner where they are. Her dedication is unmatched. She is consistently punctual, incredibly prepared, and always willing to go above and beyond -- whether that means staying a little longer to make sure things click, following up between sessions, or adjusting the plan as Mochi progressed. Thanks to Chelle, Mochi is transforming into a calm, well-mannered, confident dog. The difference is night and day, and the results speak for themselves. Beyond the skills Mochi learned, I also gained confidence as an owner because Chelle empowers you with knowledge, not just commands. If you're looking for someone who truly cares, puts in the work, and delivers real, lasting results -- Chelle is it. I would recommend her without hesitation to anyone who wants the absolute best for their dog.

Chelle is an amazing trainer and person--you can really tell she cares a lot about her clients and…read morethe dogs/pups she trains. She is super flexible and works with your schedule. She tailors the training to each individual need of the puppy/dog and you can really see the results! She has lots of five stars reviews and there is a good reason for that. My 3 month old puppy Juno had separation anxiety and I saw results with crate training within just two sessions of leaving Juno with her! She also keeps you informed and updated on how to train at home. She goes above and beyond for her clients and is very responsive. I highly highly recommend her for any puppy/dog!

We had a fantastic experience with Tom. He really helped our dogs and us! He was so patient and…read morehelpful.

The people are so very nice. He gave me so much help just during the consultation. I wish I could…read morehave gone forward but life happens. I definitely would recommend them.

Chelle is a competent dog trainer, very knowledgeable and great with dogs. I found her in yelp and…read morehave used her with 4 of my dogs over the years. She's flexible, even traveled out of town to train my family to work with one of my dogs. I highly recommend her!

100% recommend for all new puppy parents who don't know where to begin with their training. Highly…read moreinformational class on how to train your puppy. It is up you as the parent to implement the training at home if you want to see results. This was a good experience for us

Amy was super nice and very detailed oriented. We took our mini Aussie over to her home for a…read moremeet-and-greet with her dogs. After a couple hours they were friends Another plus .... she lives right by the vet in Escalon. We were not able to take our vacation due to health issues, so we had to cancel. In the future I wouldn't hesitate to leave our pets with Happy Dog Happy Home. She clearly loves animals and has a great set up in and outside for pet sitting!

Even though she was not able to help us, she was very kind and responded quickly. She was able to…read moremessage information and let us know when she was available for a call. My husband who is very picky was very impressed with her.

I sent my dog, Milot 4.5 months, to Powerhouse K9 for a three-week board-and-train program. As a…read morenew dog owner, I'll admit the process felt a bit unconventional, and I decided to wait a few days after she returned home to write this review so I could evaluate the results objectively. Now that we are home, I am incredibly pleased with the outcome. Milot's behavior has shifted significantly for the better. Anthony spent two hours with me during pickup to ensure I understood the commands and techniques he used, and by implementing those daily, I've seen a massive difference in our routine. While the 'behind-the-scenes' of intensive training can feel a bit like a black box for a first-time owner, the results speak for themselves. If you are looking for a program that delivers a noticeable transformation, it is well worth the investment. I'm very happy with Milot's progress! Other things to note - Anthony was very responsive. Sent videos of progress and video chats as well - clean/brushed/bathe at least once before pickup - flexible with drop off and pickup Happy with the result. Highly recommend.

Amazing service and very reliable customer care and support I would recommend it to pet ownersread more

I live in LA and usually have my MaltiPoo groomed there - sometimes at PetSmart and sometimes at…read moreother, more "she-she" pet salons. Today, Teddy was groomed by Janette Lopez at PetSmart on Mchenry. She gave my girl one of the best haircuts she has EVER had ANYWHERE. Due to her curly coat, more often than not I am told "she is matted and will need to be shaved down". I know this is not always the case because I do brush her regularly. I have always suspected it was just lazy grooming and todays experience solidifies that. Janette took her time and gave my girl so much love. She is soft and fluffy and feels and smells amazing! So happy!

My mom is visiting from out of town and she took her yorkie to get groomed at this location and…read morethey agreed to give her a senior discount and the charged her extra cause they said her dog was biting and she takes him regularly to get groomed and has never had a problem with him biting. She picked up her dog and he was very scared and limping. And his haircut was uneven and not what she requested. And the people were very rude.