I bought a 2018 Toyota C-HR from Lake Country and when it hit 60,000 miles there was a whine…read morecoming from the front. It was still under warranty so I brought it in to be looked at. They said it was nothing to worry about. So now I found out that the transmission is a CTV and they fail completely. They knew that and sent me away. So now my car is failing me. I had hopes of driving it for many more years and trusted the Toyota reputation. I don't trust Lake Country now because they failed to do what was right. My husband passed away and now on a reduced income I am faced with needing to replace my car. Very disappointed in Lake Country and Toyota.

I came from afar to get the truck I wanted, which to be honest, wasn't easily found. Kole took…read moregreat care of my needs from the moment I contacted the dealership from home He gave me a fair price for my trade-in, responded to my questions quickly, and make the process quick and simple. The sales manager was also quite helpful and made it a point to be sure my trip from Wisconsin wasn't wasted. I like their no bullshit, matter of fact style of doing business. Our meeting was relaxed and comfortable. The friendly conversation wasn't forced. It's nice to buy a car from other "Drivers" and car lovers - they get it. We could have chatted for hours. Car buying is supposed to be fun. Well, I found that Lake Country Toyota still believes that and does everything they can to carry that tradition forward. By the way guys, my wife was stunned when I picked her up from work in her new pickup. I think she loves it more than she loves me! I'm glad you were a part of it and helped make it happen.

I did get to talk to Brady and hopefully you understand now that when a small job turns big, it is…read moreimperative that you guage the stress you are putting on a customer. This would have been an easy fix if you would have just offered my wife a loaner when you realized there was a problem. It was an installation error that put my wife through 8 hours of driving in a cold car. If you would have given her a loaner, and kept the car until it worked properly, you would have realized that it wasn't an "air pocket" when the car would heat in the shop, and would have found the crimped/twisted hose that was not allowing the car to heat up. This would have made the entire experience delightful as opposed to what it was. I understand you care here and how much the public views matter, but hopefully it will matter to you more in the shop next time you think about sending someone out without the job being done properly.

tried to schedule maintenance online but was connected to main message clicked 1 for service and…read moreagain got the main message service. TERRIBLE system

We had an outstanding experience with Dondelingers this past week. I have bought 3 cars from them…read moreand have always been happy. My daughter's Cadillac XT5 was losing contact with the key fob and would not start. We had them reprogram the keys in the past . My daughter works long hours -early to late., and needs the car for work. She called Brent Mackcow (service manager) and they discussed a receiver that can go wrong beyond the key transmitters. Brent goes above and beyond to help you. He ordered it, sent emails/texts outlining what ordered and when it arrived -next day. My daughter was able to drop it off early -before hours, and they got right on it. It took a couple of hours, and when done they even drove to Nisswa to pick her up. She did not have to rent a car. We also recently bought another XT5 from James in sales. It was a special optioned version and we really like it. Dondelingers has been great to deal with and we will be customers for years to come.

Zach Hansen has shown myself and my family, absolute guest service! Patient helpful…read morebest , seriously goes out of his way above and beyond! best car experience ive ever had!

Lucas was an amazing salesman. Every question we had he answered without pushing the sale. We…read morelearned so much more than anticipated about what we need for our RV. Lucas will be getting our sale when we buy.

Extremely disappointing with my last visit. I brought my car in for 2 issues and figured I'd get an…read moreoil change a little early since I was bringing it in. Apparently my car has a laundry list of issues wrong with it so they can't fix some (which is understandable) and would need to go to Hyundai. They estimated it could cost $2k-$3k to fix over there. When I went in and paid, my oil change was $70 - they auto upgraded me to synthetic without asking. On top of that - with a laundry list of issues I wouldve declined the oil change if I were to get a new car Picking my car up: When I went in to get my car I waited 10 minutes to be acknowledged by the male and female in the back. They were 5 feet from me and had customers but a simple "hey I'll be with you in a moment" would do. When I was finally helped and walking to go pay for my car the female made jokes about it being on its last leg with the amount of issues going on with the SUV. In my car: Was a flyer about 1. How awesome my car is and the used market is needing it so they'd give me a good offer (it was $200 on a $5500 car) 2. That they hoped they "wowed" me with the server. They did not Looking at new cars/lease: They rip you off on the loans. For a lease you pay off the $42000 MSRP. Or the $39000 sale price for buying. The % per year is higher. They wanted $800 a month to lease. Buying the car at $39,000 for 5 or 6 years the total you pay with interest is $54,000-$57,000. A damn near 50% mark up. On top of that my car is worth used $5,500 and it's worth repairing it for $2,000-$3,000 because of it lasts more than 4 months it's cheaper than the ABSURD monthly payments they want. That doesn't even count what it goes up based on your credit. Will not be going back and want my $70 over charged oil change refunded.

Best dealer we've ever used. They took great care of my entire family and friends for years…read more Whether we we buying cars, getting them serviced or having auto body work done. These guys were the best. Sad they sold and moved West. Thanks Imgrund's, you'll be missed by many.

I started getting my oil changes @ MILLS FORD LINCOLN about 9 yrs ago and was so pleased with the…read morecustomer service, the personal care they give you so you don't feel like "a number" , and it's always a nice when the oil changes get done faster then quoted. Because of my great experience with them I've trusted them do extensive work on my truck from replacing both turbos, fixing the AC, a bunch of minor issues and a new engine! I've also had exceptional service at the Mills GM location and the Mills Body Works in both Customer Care and the physical work done on my vehicles. Everyone I have worked with at all of these locations have been very pleasant, knowledgeable, and kept me updated with progress reports while working on my vehicles and gotten them done in a timely manner. It is a rare gem to find a business that not only treats you well at one location, but throughout their whole corporation. I highly recommend any of the MILLS AUTOMOTIVE GROUP locations. Everyone I've have met is very pleasant kind and happy to be around. They are very knowledgeable and honest. Another bonus is how immaculately clean and comfortable the waiting areas are. Also love that they wash my truck before I get it back but most of all the communication, and honest, friendly staff I encountered.

We are new to the area. Took our Ford F-150 in for oil change and air dam alert always going off…read more They cleaned the air dam, said if it was still going off to bring it in and they would fix it (under warranty). Air dam continued to go off, so made an appt. to have air dam fixed and new tires installed. They installed the tires, but not the air dam. Said they had to diagnosis the air dam. We told them it had been diagnosis, twice. They ordered parts and set another appt. to have it fixed (under warranty). Took it in and they claim that they could not replace the air dam parts, they would just update the software. They updated the software and then charged us, because warranty does not cover software problems. The service man was condescending and rude. So, we paid, using our Ford Charge Card and they CHARGED US 3% TO USE THE CARD. I recommend to all customers. Do not use businesses that are charging to use your credit card. The fee they pay is the price to do business and they want you to pay for using your card. Northern Minnesota is the only place that I have been in the last 2 years (out of 9 states) that is doing this. Our previous Ford dealer would never have treated us like this.

I just bought 2017 Ford F150 from Ace Auto. Everyone from start to finish specifically Nate made it…read morehassle free experience. Love the truck. It's used so i expect dings scratches etc. I've read these reviews and ppl have the option to take what their buying to a mechanic before purchasing. Their used vehicles there's gonna be issue no matter what. Sold as is is code for take it to your mechanic first before buying it. If you buy used sold as is vehicle and don't get it inspected first you can't cry wolf later. Just saying

If zero stars were an option, that would be my rating…read more I purchased a 2017 Kia Forte from Ace Auto Sales on August 15, 2026. Six days later, on August 21, the vehicle developed a check-engine/drivability issue. I had the vehicle taken to Victory Tire & Auto, an independent repair facility. Victory diagnosed a misfire/spark-plug issue. I then requested a more comprehensive inspection because I wanted to know what I had actually purchased. That inspection resulted in recommendations for spark-plug service and brake-fluid service and documented low coolant requiring further diagnosis. Victory ultimately completed the cooling-system testing and, thankfully, found no coolant leak. What makes this experience particularly disappointing to me is that Ace had performed its own multipoint inspection on August 4--only 11 days before I purchased the vehicle. Ace has explained in writing why it believes its inspection findings and Victory's subsequent findings are not contradictory, including that some of Ace's checks were visual leak inspections rather than tests of fluid condition. Consumers can decide for themselves how much confidence that explanation gives them. Personally, this experience taught me that a dealer's multipoint inspection would never again substitute for an independent pre-purchase inspection. I notified Ace of the problem within six days of purchasing the vehicle. Ace acknowledged in writing that my notification was timely under Minnesota's Used Motor Vehicle Warranty Law. I asked Ace to unwind the transaction because a drivability issue occurring six days after purchase, followed by the additional inspection findings, had destroyed my confidence in the vehicle. Ace declined. Ace ultimately required that the vehicle be returned to its facility if I wanted to continue pursuing the statutory warranty process. By that point, however, my confidence in allowing Ace to work on the vehicle was gone. After Victory's final testing found no coolant leak, my family chose to pay Victory ourselves to complete the repairs and maintenance rather than continue pursuing warranty service through Ace. I want to be precise about what I am and am not saying. Victory did NOT find a coolant leak. Some of the items Victory recommended are maintenance items. I have no evidence that Ace knowingly concealed a defect, and I am not alleging that they did. I don't need to make those allegations to give an honest account of my experience. I bought a vehicle from Ace. Six days later it developed a check-engine/drivability problem. An independent shop subsequently documented additional items requiring service or attention. I spent days without the transportation I had just purchased, dealt with extensive back-and-forth correspondence, requested that Ace take the vehicle back, was refused, and ultimately decided I would rather spend my own money having an independent shop I trust work on the vehicle than return it to the dealership for warranty service. That is not an acceptable post-sale experience to me. Ace was certainly willing to explain its legal position and what it believed it was and was not obligated to do. What I personally did not come away with was confidence that Ace was a business I wanted to continue dealing with. I regret purchasing this vehicle from Ace Auto Sales, and I will not purchase another vehicle from them. My strongest advice to anyone considering buying here is simple: don't. If you buy a used car anywhere, pay an independent mechanic of YOUR choosing to perform a complete pre-purchase inspection before you sign anything. I wish I had.

I would not recommend buying a vehicle from Mills Honda. I bought a used 2013 CRV. Came with a 6…read moremonth 6000 warranty that covered nothing. Been in and out of their shop since bought. Engine light came on and off also TPMS (which they did fix) the first week I had it and now back in after 2 and half months engine light is on again supposedly they figured out what it was BUT it will cost over $400 out of my pocket (even though have warranty they offered) just to get where the problem is and to see where it's leaking then plus the parts to fix but don't worry they make it sound like they are easing your mind having this warranty. Do not take their warranty they offer and make sure you get everything wrote down. I feel like I got taken advantage of, they do have great salesmen they make you believe they are way better than mom and pop shop and they are far from it. Service manager is NOT easy to deal with. Does not reply to voicemails, my car sat there for a week I ended up stopping there and talking to connor the salesman who sold me the car to help get an answer. If you buy from them make sure it's brand new (factory warranty) or lease you might be ok BUT I guarantee I will never buy from them or recommend them. Which they just lost out on possible two more car sales considering parents are looking and soon to be 16yr old. Just don't want anybody else to deal with this headache. Lesson learned the hard way.

I keep wanting to give them the benefit of the doubt, but it isn't worth it. Took my car in for an…read moreoil gasket change and to check why the check engine light was coming on. When I picked up the car, they ran the diagnostics for the check engine light. The codes were listed on my invoice but nothing was really checked. They just cleared the codes. Then the service manager tells me he took the car for a 5 mile ride to make sure it was okay but when he was driving the VSA light and the triangle light came on. Didn't say anything about checking out why this happened. Told me to drive it awhile and maybe they will go off. What service place sends you home with warning lights still showing on the vehicle? I don't really think this place knows how to repair cars. I told them I would more than likely be calling on Monday to make yet another appointment and the service manager said, "no problem, we won't charge you for another diagnostic check". I would hope not. They should have fixed everything before I left. I was so taken aback I didn't know what to do. Yes, I should have demanded they repair the car then and there. However, it was Friday at 5:00 and I believe their mechanics had already left for the day. They have had more service managers in the short time we have been taking in our car. I'm in the market for a new car and love Honda but knowing how this place operates makes me realize this is not the place to purchase a new car. If their sales force is like their service people, how could you justify buying a car from them? Honda called to check on our satisfaction of service and my husband told them what happened. They said they would call on Monday. So far no phone call. We will be calling them today. Anyone know of a good mechanic that is reliable and works on Hondas?

It was worth the drive to take my Jetta to Auto Import for VW Service. The service writer is nice…read moreand explains details clearly. He was accurate with estimates and time needed. My Jetta is fixed properly. I am glad that I drove to this location for good work, and great customer service.

I've got nothing positive to say. This is a small VW dealer. Their service manager recently quit…read moreand they have the parts manager filling in, who is not knowledgeable or equipped for the position. Loaner car they put me in for the day was absolutely filthy and stinky. I've owned VW's for more than 20 years and have dealt with four other dealers--all much better than Auto Import. Do yourself a favor and drive the extra miles to Eich VW in St. Cloud!