This review is for the Ford dealership. Found a suv for sale on cars.com from this dealer, spoke with salesman and asked questions. One of the questions was : condition. Any body damage. Answer no. What would you rate overall condition of suv. They said 9.5 out of 10. So told them would be driving. 500 miles one way because this was the one I was looking for. They pushed their financing and I said no repedily. I drove the 500 miles. Walked in saw suv. It had 9 big dents in body!! One as big as a child's fist above front door. Chips all over. Rust on the lower panels. This suv looked like it had 100,000 hard miles. Not 60,000. They lied about condition. Let me drive 1000 miles round trip for nothing. My trade in looked new compared to this suv. Wish I had read reviews before I drove there. Was excited to find one with miles and color I was looking for. What a disappointment. I spent many years working at dealerships and they would have never had done this. Someone would have got a nice chewing over treating a potential customer this way. I'd advise you to look elsewhere. If they misrepresent this what else did I not see. read more

I have bought two trucks from Mills Ford. am ready to trade my 2019 Ford F-150 in but have one issue I want to take care of. The front passenger carpet when I run the air conditioner gets wet. It hasn't rained in a couple weeks. I know it's not leaking condensation from anywhere except the air compressor system. I stopped in at Mills Ford today. Talked to Eric in service I Let him know that I bought the Ford part in his parts department to fix the issue which I showed him I had in my hand, it's the firewall part as Ford built these with a defective part that allows leaks back in under the carpet. Eric was insistent that it's just an aesthetic part and he's never heard of it before. I asked him to look up the part number for a service bulletin. He refused, said he never heard of it, and he has no way to quoted it he's not interested. I asked him if my extended warranty would cover and he said no it's aesthetic parts. I explained to him that my carpet was wet it's gonna start molding and smelling and there is a possible service bulletin out on it and I have the repair part in my hand. How much is it gonna cost to repair it? Eric again replied to me he's never heard of it, and he's not gonna quote it because he has no idea what I'm talking about. I asked him again to look up the part number look for service bulletin. He refused. I came home looked up the part number on the computer,there is a service bulletin. It takes 1.4 hours to repair it and it is an ongoing issue with F150s 2018 through 2020. I will not buy another vehicle if I'm treated the way I was treated from the service department, it still puzzled me that they would have a part number that repairs the issue yet Mills, Ford Baxter Brainerd continues to say they've never heard of it and it was an aesthetic issue. The trucks is made out of aluminum, it won't rust and just vacuum the carpet dry! That was his solution. Here is the service bulletin if you have this issue. I am going to Atkin where they welcome my business: TECHNICAL SERVICE BULLETIN Water Leaking On Right Front Floor During Or After A/C Use - Built On Or After 31- Aug-2018 Model: 19-234 Good luck Helpful O 6.9 read more

This poor review isn't necessarily about mills ford. With the resources ford has and the fact that they should support there service centers. Why can't they fix a vehicle under warranty that they've had for over 35 days, or at least update me periodically so i what to expect. A progress report would go along way. read more

This dealership (Mills GMC) is disgraceful. I went there looking for GMC Canyon's and worked with Brandon Gruber as a sales person. I thought he was great but unfortunately he is not the person that makes the deals. He is low man on the totem pole. When we found a truck I was interested in, there were several excuses about why they could not lower the price of the truck and they took my older model Suburban back to "check it out" and test drove it. My suburban is actually in very good shape for it's age. They came back with of course a VERY low number for the trade and then also told me there were several things they listed off that were supposedly wrong with it. In fact they totaled $3000 worth. When I disagreed it was obvious that Brandon was not going to make a deal so Scott shows up. He proceeded to try to make himself look innocent and make me look like the unreasonable person. One of the things I heard him tell someone was supposedly wrong with my truck was the brakes (which I had just had replaced so I knew that was a lie) and I called him on it while he was on the phone with this other gentleman. He then tried to back track and claim he got it mixed up with another trade. Long story short apparently these guys felt like because I was female or something that I would just believe them and go with it. Umm no. I have an amazing shop I use who have always been honest and trustworthy when both Mills and Dondelinger have lied to me before about repairs and tried to charge twice as much. So, today I took my truck to my shop to see what was all wrong with it. I told them what "the dealer" told me. I didn't say which one. As nicely as they could in not so many words they basically said the dealer was lying through their teeth. Absolutely none of those things were in fact wrong with my truck. In the future, Mills would be better to just say "We don't want your trade" rather than lie about it and then get caught because now I would never ever do business with Mills again. Ever. I highly doubt anyone in my family will also. Congratulations one lie cost you multiple future deals! and Scott should be fired. read more

I did get to talk to Brady and hopefully you understand now that when a small job turns big, it is imperative that you guage the stress you are putting on a customer. This would have been an easy fix if you would have just offered my wife a loaner when you realized there was a problem. It was an installation error that put my wife through 8 hours of driving in a cold car. If you would have given her a loaner, and kept the car until it worked properly, you would have realized that it wasn't an "air pocket" when the car would heat in the shop, and would have found the crimped/twisted hose that was not allowing the car to heat up. This would have made the entire experience delightful as opposed to what it was. I understand you care here and how much the public views matter, but hopefully it will matter to you more in the shop next time you think about sending someone out without the job being done properly. read more

I feel robbed, I feel cheated, I feel frustrated, I feel sick! Sickened that I was trusting enough to get my hopes up; crushed with disappointment, and all thanks to Mills Automotive. We have been searching online for a particular vehicle with a number of specific features for a good 3, maybe even 6 months now (since at least early July). We haven't even been able to find the model we want within 50 miles of home, so we had to look further. Most of the time when I found the model we want, it didn't have all the features we wanted. Once or twice I found one with almost all the features we wanted, but it sold before we had a chance to visit the out of town dealership. Finally, on October 22, I got an email notification from cars.com that there was one, a "fresh trade," in a town about 2 hours' drive from here. I contacted the dealership, Mills in Brainerd, immediately. I got an emailed response soon afterwards from Xavier. I verified that this was exactly the vehicle we wanted. I was told it was "being prepped currently and unavailable" at the moment, but he would send me pictures as soon as it was available. It was supposed to be back from having body work done on Monday, October 26, and then go to service for its inspection. He sent me a financing application link, but I had already checked with my credit union and told him I would probably work with them on it. I tried to set up an appointment (since they are open by appointment only) but couldn't pin him down, he said he would text or call me Monday with an update. Didn't hear from him Monday. Texted him a little after noon on Tuesday to check on the status and try to set up an appointment on Wednesday. He didn't respond. Two hours later, I get a text from Adam, "one of the managers at Mills Ford," who said Xavier was "off today" and asked to call me on the phone. When I spoke with him a while later, he broke the news that someone else had already purchased it. But he told me he'd already sent me an email about another car of that model and thought we might be interested...this one was 2 years older, with twice the mileage on it, only 1 year newer than our current vehicle, in a color we didn't like, and had none of the most important features we were looking for. Can you say, "bait and switch?"! Sure, they can't "hold" a vehicle for you until you can get there to see it. But they sure can lead you on, use stall tactics and let you believe you have a chance while they let somebody else buy it out from under you! Maybe they don't like it when you have your own financing; not as profitable for them? Or maybe they just sold it to an "insider" friend of the sales manager. Either way, I can guarantee that they will not be doing business with any of my friends or family! read more

Do not get Oil changed for your car here. Took to long, couldn't reset maintenance light and didn't get our car washed. We were told we could reset our own reminder light because they couldn't figure it out. Went on you tube took 1 minute and found out the process it take 15 seconds to do. Makes me wonder what else they couldn't do so just didn't. read more

VERY disappointed in my experience with Mills Ford!!! Leased a Ford Focus from them, and 2 weeks after getting the car started having mechanical problems!! So far, the vehicle has been in for service for various problems 7 times (strut mount replacement on BOTH sides, new thermostat, windshield wiper problems, and mechanical noise when turning)...and this is a NEW car! Started hearing a noise around 3500 miles like metal dragging when turning, but they refuse to fix the problem because FORD MOTOR COMPANY considers this noise "normal" for the clutch/transmission system for the Focus, so apparently I am forced to listen to this horrible noise for the next 2+ years until my lease is up!! I will NEVER lease or buy another Ford product knowing that they won't stand behind their product, and the customer is treated so poorly. read more

Visited the dealer to look at vehicles. Purchased an '09 Edge - Dale Matthies helped us and did not push. We will certainly consider returning to Mills for further purchases. read more