Alignment Service Resulted in Broken Part, Immobilized Vehicle, and Unacceptable Cost…read more We brought my mother's car in for a standard alignment. It is an older vehicle, so we understood there was a chance of stuck bolts. The shop called us to say the car was ready, but when we went to pick it up, they informed us that the **camber bolt had been stuck.** To loosen it, the technician applied heat, which unfortunately caused the bolt to break. This damage was done **without our permission** or a prior phone call warning us of the risk involved. We were simply told after the fact that the car was now undrivable and had a major problem that needed fixing. We were given two new repair options: 1. A "simple" fix for $220. 2. A more complex repair (if the bolt couldn't be drilled out easily) costing $700. We went in for a routine alignment and are now left with a vehicle that is not aligned, cannot be driven, and requires a repair that we cannot afford. We are now at a complete standstill with no transportation. We believe that once the technician realized the bolt was seized, they should have **stopped work immediately** and called us to discuss the potential risks (like breaking the bolt) and to get authorization before using destructive methods like heat. Performing this action without consent and then holding the vehicle for a costly repair they caused is unacceptable customer service. We hope the owner will consider working with us to resolve this issue fairly, as we should not be held fully responsible for an unauthorized action that has now rendered the vehicle unusable.

Severely over charged me for mileage admitted there mistake but refused to correct itread more

I love these guys and the way they take care of my vehicles. They always go above and beyond to…read moremake sure that any repairs that are necessary are taken care of. They also have the integrity to not repair something that doesn't need repair. I also love that they love Jesus.

I went into the office to talk about a car problem. Another person was ahead of me so I got to…read morelisten to a religious program on the radio while waiting. When it was my turn the man behind the counter asked if he could help me. I said yes, woud you turn off the radio. He said what is the matter, you don't like church? I said I didnt come here for church, I came about my car. He did not turn off the radio and I walked out. Business lost. If this business only wants to serve a certain type of Christians, they should put it on a sign out front and save us some time.

I went out to another tire place close by and they told me I needed about $500 worth of front end…read morework before they could align my truck. I didn't have the time that day but ended up getting wheels and tires from a friend of mine later that week and went to this Goodyear store to get them put on. I fully expected to have to spend another $500 for front end work but they did said there was as nothing wrong with any part of my front end. They completed the switch and alignment and I was on my way for less than $200. Now I send everyone I know to this place!

Called to get tires replaced. Was told it would take 30-40 mins. An hour and 25 mins after…read morearriving, I checked on the progress. I was told 10-15mins more and my truck would be done. That turned into 30 mins. I'm currently sitting in their waiting room for almost 2 hours now and still havent gotten word that my truck is done. Front desk employees are very nice and helpful. Nice, clean area but service is time lacking.

After an unfortunate collision on a snowy afternoon I was ready to scrap my car. Shannon's worked…read morewith me to find parts within my budget and did a fantastic job at putting it all together. I couldn't be happier, I highly recommend them. Excellent service.

BEAUTIFUL job on repairing my rear-end damage. Most professional and friendly staff, especially…read moreBryant who worked with my insurance to make sure the extra repairs were covered by my policy. THe car was returned to me on time, and SPOTLESSLY clean to boot! This place was recommended to me by Miltimore Auto and their recommendation was spot-on !! THanks!!

We are new to the area. Took our Ford F-150 in for oil change and air dam alert always going off…read more They cleaned the air dam, said if it was still going off to bring it in and they would fix it (under warranty). Air dam continued to go off, so made an appt. to have air dam fixed and new tires installed. They installed the tires, but not the air dam. Said they had to diagnosis the air dam. We told them it had been diagnosis, twice. They ordered parts and set another appt. to have it fixed (under warranty). Took it in and they claim that they could not replace the air dam parts, they would just update the software. They updated the software and then charged us, because warranty does not cover software problems. The service man was condescending and rude. So, we paid, using our Ford Charge Card and they CHARGED US 3% TO USE THE CARD. I recommend to all customers. Do not use businesses that are charging to use your credit card. The fee they pay is the price to do business and they want you to pay for using your card. Northern Minnesota is the only place that I have been in the last 2 years (out of 9 states) that is doing this. Our previous Ford dealer would never have treated us like this.

Where to start. I believe Eric the service manager is very dishonest. I had my 2023 150 in for…read moreroutine maintenance 3 times and each time I mentioned the well known problem of the Active Air Dam Fault. He said oh yeah just needs cleaning. They did that 2 times and finally they agreed that the air dam motors need to to be replaced. I have full Ford warranty. He stood right there and ordered the parts and told me they were on back order until mid Oct. OK fine set me up an appointment. When I called to double check that the parts came in he said No we don't order parts yet because Ford says to do a software update to fix it and that I had not had it in there for the Air Dam before. He ordered the parts in front of me and now says he didn't. Liar! Ok fine. Do the update. Well they did and Eric tells me software updates are not covered under warranty. WHAT?. I told him it's Ford's problem not mine and that the whole world knows about the faulty air dams and he just said It looks like I won't make you happy today and he walked away. So I was angry and decided to take it up with Ford. I had to pay $139 for software update that Ford mandated on a well known defective system. I also have the Ford Credit Card which Mills now charges 3% to use at their dealership. WTH?. The card pays 1% back but Mills charges 3% to use it. I know my previous dealer would have fixed me up and I would have been satisfied as usual. Too bad I just moved to the north and thought Mills could be my new dealer. I trade every 2 years and they have the truck on their lot that I want but I would Never Ever buy a vehicle from them especially with Dishonest Eric in service.

Don't go here unless you want to drop some serious coin. Quoted me on one thing being wrong and…read moreonce that was fixed they said another thing was causing the problem for an additional $400 dollar fix. Cost $1200 total. Also a few years back they said my engine was shot and would need to be replaced. Brought it to another mechanic who found out was wrong and only cost me $100. $5,200 vs $100. Their mechanics obviously don't know what they are doing or they are just some shady business guys. Not worth it, seek elsewhere!

Best service in the area, guys are knowledgeable and know how to fix anything, bring all five of my…read morevehicles to them never have an issue. They offer more than just tires! One stop shop and they are willing to give you a ride to work or pick up your vehicle!